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Telesuite Call Recording System (Voice Logger)
Telesuite Call Recording System (Voice Logger)
Telesoft Labs (TSL) is an IT product and solution company with inherent strengths in design anddevelopment of computer telephony solutions, IP solutions, system integration modules.
Head quartered in Bangalore the IT capital of India, Telesoft Labs comprises seasoned managementteam and a technical team skilled in cutting edge technologies, business analysis, system integrationand sound implementation techniques. Our goal is to utilize the existing IT infrastructure to providecost effective information technology, telecom and business solutions.
We work with original equipment manufacturers, system integrators and new generation technologycompanies to accelerate introduction of new products and solution to capitalize on emergingopportunities.
Our solution focus on refining communication processes through customer facing communicationssuch as call management, fax transmissions, audio conferencing, call recording, VOIP and othercomputer telephony applications and emphasize on utilizing all IT resources to the optimum toenhance the entire enterprise’s operation.
Company Profile
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Telesuite CRS is a professional voicerecording solution used for Analog or Digital(T1/E1/PRI) telephone line recording. It can record all the connected audiochannels simultaneously with automatic start and stop and along with caller ID(if available) for incoming calls & dialed numbers for outgoing calls.
Telesuite CRS, features, digital signal processing and automatic level control toimprove voice intelligibility and offers ultimate reliability and resiliency. Therecordings are automatically compressed for archiving. Later they can besearched by date, time, line or other data using the web browser.
Telesuite CRS reliably records callercalled party interactions from traditionaldigital and analog telephones and provides unmatched flexibility in inwards andoutwards integrations, endless scalability and limitless capacity. This systemenables you to effectively manage thousands of hours of call records tostrategically meet your operational and information management needs. Callrecords are tagged with custom and standard data, which can be used forsearching, reporting or various archiving purposes. Retrieve and playback ofyour recordings can be accessed through the userfriendly web interface eitherfrom local network or Intranet or Internet.
Telesuite Call Recording System (CRS)
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Telesuite Selective Call Recording System (SCRS)
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Selective recording a new paradigm in telephoneconversation recording.
Telesuite Selective Call Recording System (SCRS) is a new telephony feature thatallows for the selective recording, documenting, archiving and delivery of callcontent from any phone, anywhere, at any time. The method that does notrequire wires, external devices or installation at the telephone set. Telesuite SCRSuses the Silent monitoring feature of telephone system to add a computertelephony port as the third leg of a phone conversation. Upon call completion,the contents of the call are automatically compressed as .wav files and stored inthe PC.
Telesuite SCRS reliably records both incoming and outgoing calls of the particularextensions programmed. Addition or removal of extensions from to be recordedlist can be set using software. No physical tapping is required, one can monitorany extension in the PBX using the software.
Telesuite SCRS has innumerable uses and markets including healthcare, legal,order confirmation, journalism and insurance etc..
Recording all callsCall disconnect directionLive monitoringMP3 encodingWeb based search engineAuto DVD backupSelective recording*Graphical TaggingAnalog/Digital/IP calls recordingCSTA/CTI integrationSMDR integrationTrunk side recording – Analog/PRIExtension wise details
Features of Telesuite CRS...
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Selected extension recordingCLI details with recordAdditional information updatingCustom categories can be createdSummery page: total calls attended/unattended, storage space, modules failureetc.Admin alert via emailReportsAbandoned callsDate/Time, user/extension/Agent, Call Direction, Duration, file size, etc detailsMultiple supervisors with permission level
Features of Telesuite CRS
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Decrease liability(dispute resolution):Telesuite CRS provides an impartial recordof what really happened during a call. This allows you to diffuse potentiallawsuits as inoffensively as possible by emailing a copy of the recording to thethreatening party.
Reduce costly mistakes (Liability management):Telesuite CRS saves customerinformation and details that otherwise might be typed incorrectly or forgotten.Recordings can be quickly reviewed by managers or employees to make surethat the customer information, order information or shipping information wasentered correctly. If there are errors they can be found and fixed on the spotwithout needing to contact the customer again. This reduces shipping costs,product returns and customer aggravation.
Increase customer & employee satisfaction(Evaluation support):Telesuite CRSallows you to easily find calls that exemplify excellent customer service orsalesmanship and email these to your employees or use them in a trainingmeeting. Likewise, poor quality calls can be found by managers and be sent tothe employees to allow them to learn from their mistakes and improve. This willsteadily improve employee performance and in turn, increase customersatisfaction. Employees appreciate how the recordings back them up whencustomers exaggerate or fabricate problems.
Advantages and Benefits of Telesuite CRS...
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Advantages and Benefits of Telesuite CRS
Harvest sales & marketing data: Telesuite CRS gives sales and marketingdepartments valuable data that will help them discover exactly what salestechniques or marketing campaigns are working and more importantly, whythey are working. A sales manager can review calls that resulted in successfulsales and glean ways to improve the sales dialogs for the entire sales staff. Amarketing manager can listen to the same calls and discover what offers areworking best or the reasons customers give for not taking those offers. This helpsthe marketing department choose the most successful offers and create betteroffers in the future.
Increase security: The simple Telesuite CRS on company lines often acts as adeterrent to all types of security breaches or inappropriate employee calls. Suchsecurity breaches or inappropriate calls can be detected and then used to eitheraddress the problem with the employee or if necessary to act as evidence. Thisresults in increased productivity as well as reduced costs and liability.
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Connectivity Diagram
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Analog CRS:
Extension(Analog) Digital CRS:
Extension(Digital/IP)
PBXPBX
Analog CRSAnalog CRS
Trunk Lines(Incoming Call)
Parallel Lines
PBXPBX
Digital CRSDigital CRS
Trunk Lines(Incoming Call)
Parallel Lines
Connectivity Diagram
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Selective CRS:
Extension(Digital/Analog/IP) PRI CRS:
Extension(Digital/IP)
PBXPBX
Selective CRSSelective CRS
Trunk Lines
CTI Information(IP Address, port number)
PBXPBX
PRI CRSPRI CRS
Trunk Lines(Incoming Call)
CTI Information/SMDR(IP Address, port number)
Parallel Lines
Free Analog Lines
Tx
Rx
Return on Investment (ROI)of Telesuite CRS
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
Reduce liability costs: By recording your calls you have the proof, you need to avoid as well aswin lawsuits. Each recording has built in CRC security measures that make tamperingdetectable.Reduce error costs: Your recordings can help you detect and correct employee errors during acall. Reducing errors in orders and support will save you on shipping, processing. The mostimportant benefit is increased customer satisfaction, which in turn increases future sales.Increase customer lifetime value: Use recordings to easily train your employees with examplesof good and bad calls. This helps improve customer satisfaction and thereby the amount andnumber of sales over the total life of that customer.Reduce security losses: Deter and detect security breaches and fraud otherwise possible overyour company phone lines. Protect confidential company information and the costs incurred ifit leaks.Increase sales efficiency: By giving your sales supervisors easy access to sales recordings yougive them the means to analyze which call efforts are working and which are not and moreimportantly, you help them learn why certain approaches work. This will allow them to modifyscripts that are not.
Our Other Products & Solutions
Telesuite Voice Messaging System with Fax integration
Telesuite Audio Conference System
Telesuite Voice & SMS Broadcasting System
Telesuite Complaint Management System
Telesuite IVRS System
Telesuite Call Center Solution
Telesuite Fax Server Solution
EnergySmart – Energy Management System
Telesuite Call Billing Software
Product Design and Development
Tel: +918040327300 Email: [email protected] www.telesoftlabs.com
For further information reach us at:
Telesoft Labs Pvt. Ltd.#1005/C, 1st Floor, Dr. Rajkumar Road
4th Block, RajajinagarBangalore – 560 010.
Ph.:+91 80 40327300 Fax:+91 80 40327301 Email:[email protected] www.telesoftlabs.com
Contact Details
