Telework and Telecommuting Sample

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Telework and Telecommuting Sample

Corporate Training Materials

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TABLE OF CONTENTS

Preface .................................................................................................................................................... 4

What is Courseware?........................................................................................................................... 4

How Do I Customize My Course?.......................................................................................................... 4

Materials Required .............................................................................................................................. 6

Maximizing Your Training Power ......................................................................................................... 6

Icebreakers.............................................................................................................................................. 8

Icebreaker: Thinking Outside the Box ................................................................................................... 9

Instructor Guide Sample ........................................................................................................................ 11

Module Two: Core Skills Required ......................................................................................................... 12

Self-Management .............................................................................................................................. 12

Time Management ............................................................................................................................ 13

Organizing and Planning ................................................................................................................... 14

Communication ................................................................................................................................. 15

Practical Illustration .......................................................................................................................... 16

Module Two: Review Questions ......................................................................................................... 17

Appendix ............................................................................................................................................... 20

Sample Worksheet 1.......................................................................................................................... 21




Quick Reference Sheets ......................................................................................................................... 25

Certificate of Completion ...................................................................................................................... 28

PowerPoint Sample ............................................................................................................................... 30



Full Table of Contents ............................................................................................................................ 35



Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.



If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.



Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets are included

within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be

reproduced and used where indicated. If you would like to save paper, these worksheets are easily

transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your



participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!



Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on a positive note. Below you will see one of the

icebreakers that can be utilized from the Icebreakers folder.



Icebreaker: Thinking Outside the Box

PURPOSE

To introduce participants to each other and to get them thinking creatively.

MATERIALS REQUIRED

1. Name tag for each person

2. Markers

3. Index cards

4. A cardboard box large enough to hold the remaining items

5. A small skillet

6. A jump rope or short length of plain rope

7. An envelope

8. A sheet of newspaper

9. A rubber band

10. A coffee stirrer

11. A nail

12. A chenille stick (pipe cleaner)

You can substitute the items in the box to suit your requirements. The purpose is to take everyday items

and to have the participant’s think of the selected items in new ways.

PREPARATION

Have each participant fill out a name tag.

TIME REQUIRED

20 minutes

ACTIVITY

Have everyone introduce themselves by stating their names and one statement about themselves, such

as their current positions, or what most interests them about working from home or a remote office.

Divide the participants into small groups of four to six people. Each group should get 1-2 items from the

box (or the box itself). The challenge is to think of at least five creative ways to use each object, BESIDES



the conventional purpose the item usually serves. Tell the teams the rule is no censoring – all ideas are

encouraged – the zanier, the better! Have the teams write down their suggestions on index cards.

Encourage the teams to come up with the most creative suggestions they can. If time permits, have each

team trade objects and repeat the activity.

For example, the sheet of newspaper could be folded to become a hat or a boat; it could be shredded

and used as packing material; it could even be used as substitute toilet paper in a pinch! Encourage the

teams to stretch their imaginations.

At the end, have each team share its ideas with the whole group.



Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.



Module Two: Core Skills Required

As with any job position, certain skills and abilities are needed

to be a successful teleworker and member of a virtual team.

Common skills needed are ways to manage your time and

organize all assignments and duties. When building your virtual

team, remember to find employees that can work well under

minimal supervision and can function with different types of

technology.

Self-Management

More employees are choosing to work from home or outside the standard office. It

not only saves the company money, but it allows them to expand into other areas

and cover more ground. But when working outside of a standard office, you must

learn to self-manage. A manager cannot always be present and cannot always watch

over your shoulder. You must be able to monitor your own progress and be able to

keep track of your assignments and deadlines. If you do not have basic skills of self-

management, then you won’t be able to function in a virtual office.

Common tools for self-management:

• Make a schedule and stick to it

• Keep a calendar of important dates and deadlines

• Check in with team members periodically to stay in the loop

Estimated Time 10 minutes

All of the top achievers I know are life-long

learners, looking for new skills, insights, and

ideas.

Denis Waitley


http://thinkexist.com/quotation/all_of_the_top_achievers_i_know_are_life-long/298619.html




Topic Objective Learn methods of self-management

Topic Summary

Self-Management

Discuss different methods, techniques, and tools that can help with self-

management.

Materials Required Worksheet 1-Learning Self-Management

Planning Checklist None

Recommended Activity Complete the worksheet individually. Share your answers with the rest of

the class.

Stories to Share Share any relevant personal stories.

Delivery Tips Encourage everyone to participate.

Review Questions What is self-management?

Time Management

When you work with little supervision, it is important that you are able to manage

your time on your own. This does not necessarily mean you must manage every

minute or try to force yourself to stay focused. Time management means recognizing

when you have deadlines and knowing how long it will take you to finish a project or

assignment. Sometimes you can let in too many distractions or try to take on too

many duties at once. This in turn can cause you to manage your work time poorly and

fail to do a good job. Your manager cannot completely manage your time and

resources for you. Instead, they will give support and offer advice on ways to stay focused and on track.

Many employees have the knowledge of good time management skills and methods, but may need a

reminder on how to use them.


Topic Objective Learn how to manage your time effectively.

Topic Summary Time Management

Discuss different ways we can successfully manage our time.

Materials Required Worksheet 2-Learning Time Management





the class.

Stories to Share Share any personal relevant stories.

Delivery Tips Encourage everyone to share their ideas.

Review Questions Why is time management important?

Organizing and Planning

As a teleworker, you need to be sure that all files and assignments (paper or

electronic) are fully organized, which is a form of self-management. Ensuring that

the office is always organized can boost productivity and reduce errors made by

misplaced files or a forgotten assignment. Planning is also an important part of

organization because you need to be able to manage your time and resources –

especially since you do not have a manager to supervise you at all times. Be

encouraged to adapt a universal or adaptable filing system to organize your work for easy access. Also

feel free to utilize different methods of planning and organizing your time, such as day planners, email

timers, or reminder systems.

Common tips for better organization:

• Create a pattern in your day to organize and plan different tasks

• Keep a calendar or planner with important dates and reminders

• Plan ahead and know what assignments or deadlines are approaching

• Set up your email account to remind you periodically of important dates

• Use a filing/storage that can be adapted in case there are any changes or modifications


Topic Objective Learn different methods of planning and organizing.

Topic Summary Organizing and Planning

Discuss various methods of effectively organizing and planning in the office.



Materials Required Worksheet 3-Organizing and Planning



the class.

Stories to Share Share any relevant personal stories.


Review Questions How does good organization affect teleworkers?

Communication

Communication can be a difficult aspect to master with a virtual team. You will not

only deal with traditional communication issues among team members and

management, but you can face additional problems that can cause you to feel

additional stress. With your peers not being able to directly come to you when they

need to talk; this extra time to reach out to teammates can be a cause of friction. It

is important for everyone to be aware of the various methods of communication

available to them, including email, phone, fax, mail, etc. Employees should know how to use each

method of communication and what kind of information they can be used for. Be open and clear about

what you want from your teammates and let them know of ways they can reach you if they have a

problem.

Example forms of communication for teleworkers:

• Email

• Instant messaging

• Phone call

• Text messaging

• Video call


Topic Objective Learn different forms of communication.

Topic Summary Communication



Discuss various methods of communication and how they are used.

Materials Required Worksheet 4-Communication


Recommended Activity Complete the worksheet individually. Share your answers with the rest of the

class.

Stories to Share Share any personal relevant stories.

Delivery Tips Encourage everyone to share their ideas.

Review Questions What difficulties do teleworkers face with communication?

Practical Illustration

Jason is trying to select a new employee for his team of teleworkers. He knows that the

candidate must have great skills in self-management and communication. The employee

must be able to work from home with minimal supervision. Jason interviewed Stacey,

who was from a different department. Her manager had given her a good

recommendation based on her self-management and time management skills in her

current position. She has managed many of her own projects and works great with other

employees. When Jason asked about how she felt working from home, Stacey was excited and said she

already had a home office she uses when not at work. Jason felt as though Stacey would make a great

addition to his teleworker team and welcomed her aboard.


Topic Objective Outline the Core Skills Required Practical Illustration.

Topic Summary Practical Illustration

Discuss the core skills required for working as a teleworker.

Recommended Activity Discuss the results of the Practical Illustration. How did Jason decide to hire

Stacey?

Stories to Share Share any relevant personal/professional story.


Review Questions What skills did Jason see in Stacey?



Module Two: Review Questions

1.) Why is self-management important for teleworkers?

a) They have to work on their own

b) They have to work odd hours

c) They have to work in groups

d) They have a test on it

Teleworkers often have to work on their own and without much supervision, so having

characteristics of self-management is important.

2.) What is one tool of self-management?

a) Creating different stacks of work

b) Throwing unneeded items in a box

c) Piling files on top of the desk to do

d) Writing deadlines on a calendar

Writing information on a calendar, such as deadlines or important dates, is a form of self-

management because it is one way to manage important information and keep focused.

3.) What is one aspect of time management?

a) Learning about the assignment

b) Recognizing deadlines

c) Completing the weekly reports

d) Conserving energy

Recognizing deadlines is an area of time management because it makes the employee focus on

assignments and projects and manage their time accordingly to get them done.

4.) What is one tool of time management?

a) Filing reports in a cabinet

b) Ordering more office supplies

c) Creating a daily schedule

d) Changing the copy paper

By creating a schedule, whether daily, weekly, and monthly, etc., the employee is learning to

manage her time and divide it up between necessary tasks.



5.) What is a benefit of making plans ahead of time?

a) It reduces errors in plans

b) It gives the employee something to do

c) It creates room for chaos

d) It makes the employee feel more important

When an employee plans ahead and tries to work things out beforehand, they reduce the risk of

making errors and cut down on the chance of something going wrong.

6.) What is one form of organization?

a) Hanging up your coat

b) Moving files to another desk

c) Modifying your desk area

d) Emptying the trash can

One form of organization is the task of modifying a desk area to make it more suitable and

usable. This normally includes moving items within arm’s reach and putting unnecessary items

away.

7.) Why is communication important to teleworkers?

a) They have to talk to their teammates even if they don’t want to

b) They want to make lots of friends

c) They want to work alone

d) They must work together although they’re separated

Many teleworkers work in various offices in different locations, so communication is important

because it keeps the employees connected across the miles.

8.) Which of the following is a common tool of communication?

a) Scrapbooking

b) Emailing

c) Reading

d) Blogging

Emails, or electronic mail, are a form of communication that allows people to type letters to

each other and send them electronically.



9.) Who is the best person to hire as a teleworker?

a) Administration secretary

b) Virtual team manager

c) Office manager

d) Those who can work with minimal supervision

Employees that can work well under minimal supervision and can function with different types

of technology.

10.) Why are more people working from home?

a) Saves money

b) Saves time

c) Allows them to cover more ground

d) All of the above

More employees are choosing to work from home or outside the standard office. It not only

saves the company money, but it allows them to expand into other areas and cover more

ground.



Appendix

During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a

lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.

The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s

Training Manual for the corresponding material and then provide it to the participants.



Sample Worksheet 1

Learning Self-Management

Use the space below to reflect on ways they you can manage you daily activities and tasks. Would you

work better with a schedule or a set plan? Make notes of things you can do to improve how you can

manage all parts of your day.

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________



Sample Worksheet 2

Learning Time Management

Use the space below to reflect on ways they you can manage the time that you have to complete tasks.

What tools would you use to manage your time? Are you easily distracted? Make notes of things you

can do to improve how use your valuable time.

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________



Sample Worksheet 3

Organizing and Planning

Use the space below to reflect on ways that you typically organize or plan your day. Do you go by a

schedule? Are you more spontaneous? Is your office organized? What tools do you use?

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________



Sample Worksheet 4

Communication

Use the space below to write down as many forms of communication you can think of, modern or old-

fashioned. Then make notes of what each form can be used for and how effective it can be in delivering

the message.

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________



Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.







Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.



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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on, and created from, the

Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.











Full Table of Contents

Preface .................................................................................................................................................... 6

What is Courseware?........................................................................................................................... 6

How Do I Customize My Course?.......................................................................................................... 6

Materials Required .............................................................................................................................. 8

Maximizing Your Training Power ......................................................................................................... 8

Module One: Getting Started ................................................................................................................ 10

Housekeeping Items .......................................................................................................................... 10

The Parking Lot ................................................................................................................................. 11

Workshop Objectives ......................................................................................................................... 11

Action Plans and Evaluation Forms .................................................................................................... 12

Action Plan ........................................................................................................................................ 13

Evaluation Form ................................................................................................................................ 14

Pre-Assignment ................................................................................................................................. 15

Pre-Test ............................................................................................................................................. 16

Pre-Test Answers ............................................................................................................................... 20

Module Two: Core Skills Required ......................................................................................................... 25

Self-Management .............................................................................................................................. 25

Time Management ............................................................................................................................ 26

Organizing and Planning ................................................................................................................... 27

Communication ................................................................................................................................. 28


Module Two: Review Questions ......................................................................................................... 30

Module Three: Self-Management (I) ...................................................................................................... 33

Solving Problems on Your Own .......................................................................................................... 33

Being and Staying Motivated ............................................................................................................. 34



You Have More Freedom – Don’t Abuse It.......................................................................................... 35

You and Only You are Accountable .................................................................................................... 36


Module Three: Review Questions ....................................................................................................... 38

Module Four: Self-Management (II) ....................................................................................................... 41

Recognize and Remove Bad Habits .................................................................................................... 41

Reflect on Mistakes and Learn from Them ......................................................................................... 42

Establish Good Habits ........................................................................................................................ 43

Be Assertive ....................................................................................................................................... 44


Module Four: Review Questions......................................................................................................... 46

Module Five: Time Management (I) ....................................................................................................... 49

Build a Little Flexibility into Your Schedule ......................................................................................... 49

Identify and Remove Time Wasters.................................................................................................... 50

Working with Time Zones .................................................................................................................. 51

Using Free Time Wisely...................................................................................................................... 52


Module Five: Review Questions ......................................................................................................... 54

Module Six: Time Management (II) ........................................................................................................ 57

The Urgent/Important Matrix ............................................................................................................ 57

Setting and Sticking to Deadlines ....................................................................................................... 58

The Glass Jar: Rocks, Pebbles, Sand and Water .................................................................................. 59

Recognize When You Are Procrastinating .......................................................................................... 61


Module Six: Review Questions ........................................................................................................... 63

Module Seven: Organizing and Planning (I) ............................................................................................ 66



Plan for Additional Stress................................................................................................................... 66

When to Seek Help ............................................................................................................................ 67

Being Proactive – Not Reactive .......................................................................................................... 68

Establish Priorities and Attainable Goals ............................................................................................ 69


Module Seven: Review Questions ...................................................................................................... 71

Module Eight: Organizing and Planning (II) ............................................................................................ 74

Setting Up Your Home Office ............................................................................................................. 74

Remove Unneeded or Distracting Items ............................................................................................. 75

When Technology Fails ...................................................................................................................... 76

Develop a Normal Working Day ......................................................................................................... 77


Module Eight: Review Questions........................................................................................................ 79

Module Nine: Communication (I) ........................................................................................................... 82

Stay in the Loop ................................................................................................................................. 82

Use the Correct Medium .................................................................................................................... 83

Be Clear and to the Point ................................................................................................................... 84

Virtual Communication Can Be Impersonal ........................................................................................ 85


Module Nine: Review Questions ........................................................................................................ 87

Module Ten: Communication (II) ........................................................................................................... 90

Open and Frequent Communication .................................................................................................. 90

Share Your Information ..................................................................................................................... 91

Have a Collaborative Attitude ............................................................................................................ 92

Setting Expectations with Family and Friends .................................................................................... 93




Module Ten: Review Questions .......................................................................................................... 95

Module Eleven: Additional Challenges ................................................................................................... 98

Building Trust and Rapport ................................................................................................................ 98

Feeling Isolated ................................................................................................................................. 99

Always in the Office ......................................................................................................................... 100

Lack of or Less Feedback .................................................................................................................. 101

Practical Illustration ........................................................................................................................ 102

Module Eleven: Review Questions ................................................................................................... 103

Module Twelve: Wrapping Up ............................................................................................................. 106

Words from the Wise....................................................................................................................... 106

Review of Parking Lot ...................................................................................................................... 106

Lessons Learned .............................................................................................................................. 106

Completion of Action Plans and Evaluation Forms ........................................................................... 107

Appendix ............................................................................................................................................. 108

Worksheet 1 .................................................................................................................................... 108

Worksheet 2 .................................................................................................................................... 109

Worksheet 3 .................................................................................................................................... 110

Worksheet 4 .................................................................................................................................... 111

Worksheet 5 .................................................................................................................................... 112

Worksheet 6 .................................................................................................................................... 113

Worksheet 7 .................................................................................................................................... 114

Worksheet 8 .................................................................................................................................... 115

Worksheet 9 .................................................................................................................................... 116

Worksheet 10 .................................................................................................................................. 117

Worksheet 11 .................................................................................................................................. 118

Worksheet 12 .................................................................................................................................. 119



Worksheet 13 .................................................................................................................................. 120

Worksheet 14 .................................................................................................................................. 121

Worksheet 15 .................................................................................................................................. 122

Worksheet 16 .................................................................................................................................. 123

Worksheet 17 .................................................................................................................................. 124

Worksheet 18 .................................................................................................................................. 125

Worksheet 19 .................................................................................................................................. 126

Worksheet 20 .................................................................................................................................. 127

Worksheet 21 .................................................................................................................................. 128

Worksheet 22 .................................................................................................................................. 129

Worksheet 23 .................................................................................................................................. 130

Worksheet 24 .................................................................................................................................. 131

Worksheet 25 .................................................................................................................................. 132

Worksheet 26 .................................................................................................................................. 133

Worksheet 27 .................................................................................................................................. 134

Worksheet 28 .................................................................................................................................. 135

Worksheet 29 .................................................................................................................................. 136

Worksheet 30 .................................................................................................................................. 137

Post-Assessment ............................................................................................................................. 138

Post-Assessment Answers................................................................................................................ 141

Recommended Reading List ............................................................................................................. 146


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Telework and Telecommuting Sample

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