Teleworking Successful forManagers Copyright © 2015 The Thrival Company. All Rights Reserved.

TeleworkingSuccessful

for Managers

Copyright © 2015 The Thrival Company. All Rights Reserved.

Did you know?

More than 197,000 employees (23% of the entire Central Texas region workforce) work within Austin’s Central Corridor

Did you know?Did you know?


Did you know?

Austin ranks 4th on the list of most congested metropolitan areas in the US (Source 2012-2013 INRIX Traffic Scorecard Annual Report)



Did you know?

6.4% of Austinites telecommute.

Austin has the 3rd largest population of telecommuters in the U.S.



Did you know?

• Regular telecommuting has increased by more than 73 percent in the United States since 2005.

Did you know?


Did you know?

In a recent study by Stanford, telecommuting employees were 22 percent more productive than others. Why?

– Speedier work – Fewer breaks– Fewer distractions, – Less stress, and – Reduced sick days


http://www.stanford.edu/~nbloom/WFH.pdf

Millennials

Did you know?

Within the next 10 years, Generation Y will be almost ½ the workforce.

Millennial employees today were 50% more likely to leave their jobs because they do not believe it is a “sound place to work.”

Copyright © 2015 The Thrival Com

pany. All Rights Reserved.

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Do you know why most organizations adopt telework?


Over-investment in Real Estate

Most offices have a space utilization of 30-45% (Source: BOMA)


The average office worker costs a company $5K - $20K EACH YEAR to office them.Resources are getting more expensive (energy, water, materials)


What is telework?


Who Wins?


The Employee.


Focused?


VS

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Who Else Wins?


The Company.


AT&T

Intel

IBM

Cisco

Oracle Nortel

Devon EnergyMicrosoft

MotorolaHewlett-PackardQualcomm

Nike

Sun Microsystems

Who teleworks?

The Federal Gov’t



Higher morale.

Moreproductivity.

Better customer service.


Employee Recruitment & Retention

would choose telework

Source: Canadian Telework Association 2008

33% would quit for another job

43% over a salary raise

that allows telework


DISASTER MANAGEMENT


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So… Lots of Winners

There is one more…

But wait!


The planet.


Making It WorkSuccess Strategies

for TeleWork


Is it a good fit?


SET CLEAR EXPECTATIONS

ESTABLISH CLEAR

PROCEDURES


Clear and measurable goals


GET FEEDBACK



Performance issues?Copyright © 2015 The Thrival Company. All Rights Reserved.

Expect a period of adjustment

Open, honest discussion

Get support

Revise if needed


No. 1 Employee Concern: Will telework jeopardize their chances for advancement as an employee?


A quick note about hotelling…

IF YOU ARE REQUIRING TELEWORKERS TO MOVE INTO HOTELINGARRANGEMENTS, PLEASE ADD CONTENT HERE.


the hotelingcommunity


HOME SWEET HOME?


What is provided in your hotel space?

• Insert here equipment provided.


Why do many managers hate telework?

We were never taught to manage the right way….


Why does telework often fail at the management level?

We don’t train managers and their teams to work mobile before they go mobile.


THE 7 POINTS TO MOBILITY TEAM SUCCESS (OR FAILURE)


Failure point no. 1

NO DISCIPLINE OR STRUCTURE AROUND ROUTINE COMMUNICATIONS


FAILURE POINT NO. 2

NO CLEAR RULES AND BOUNDARIES


FAILURE POINT NO. 3

TECHNOLOGY INSUFFICIENT OR TRAINING ON TECHNOLOGY IS INSUFFICIENT


FAILURE POINT NO. 4UNCOMMUNICATED EXPECTATIONS


FAILURE POINT NO. 5UNREALISTIC EXPECTATIONS


FAILURE POINT NO. 6HIGH LEVEL COMMITMENT IS MISSING



FAILURE POINT NO. 7NO MEASURES OF SUCCESS


Success point no. 1

Pick the right teleworkers and the right jobs to do at home.


What parts of the job can be done at home? How many days per week?


Success POINT NO. 2

All communication methods are decided and frequency specified.


How do we stay in touch?How often, in what format, who should be

involved, what content?


What are the rules to keep playing field level?

• Example: Meetings – Everyone calls in for meetings. – Always a conference line assigned to all meetings.– Face-to-face meetings and time on predictable days.

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Success POINT NO. 3

Train, repeat.Train, repeat.Team and Managers.


Train on mobility and train on technology


In the teleworkforce, Technology Rules (examples)!

• VPN• Outlook• Instant message• Virtual Meetings• Intranets• VOIP• Conference Calls• Call Forwarding

Does everyone know how to work everything they needto in order to stay incommunication?

ASSUME ‘NO’!!!


Success point no. 4

Figure out your expections (what you don’t like is a good place to start)



Communicate your expecTations to the team initially and ongoing (it will change)

Anytime you get irritated with your teleworker – there is an expectation you have not communicated to them (or have and they are not meeting it so communicate it again)



Success POINT NO. 5

Don’t jump in. Test the waters first. Pilots are good. You can grow bigger at anytime.


It’s o.k. to

takebabysteps

1 day per week, 2 days per week, etc. etc. etc.


Success POINT NO. 6

Work towards as high level and visible support for your mobile team as you can obtain


Make the case and get allies

Others data, Your data

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Success POINT NO. 7

Be sure you are measuring and can demonstrate success.


What interests my boss fascinates me.

Be ready to always demonstrate your successes in their terms.



Let’s get started.

Telework ProgramThe

Joining


INSERTTHE STEPSHERE TO JOINYOURPROGRAM


Q&A


UTOPIA

Join the [ORG] Telework Program. Contact [email protected]


• This presentation was created by Kate Krueger and Elizabeth Frisch from The Thrival Company. If you use this presentation in your own company, we request for copyright reasons that you acknowledge the content was developed by our organization as follows:

“Content of this presentation was adapted from sample training materials provided by: The Thrival Company. www.thrivalcompany.com, t. @mobilityworker”

Elizabeth Frisch, CXO

[email protected]

, m. 512.656.7518, o.

512.481.2123

Kate Krueger, Client Relations

[email protected]

m. 745.3321, o. 512.481.2123


http://www.thrivalcompany.com/

mailto:[email protected]



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