Ten Ways to Have Better Conversations
Celeste Headlee, Award-Winning Author and Journalist
6/27/17
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Ten Ways To Have Better Conversationswith Celeste Headlee
“Enter every conversation assuming you have something to learn.”
-‐-‐ Celeste Headlee
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6/27/17
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Costs of Bad Communication●Companies with effective internal communications had 47% higher returns
●A business with 100 employees spends about 17 hours a week clarifying communication. That costs about $525,000 per year.
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6/27/17
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Don’t Multitask●Be present in that space, in that moment.●We don’t remember 25% of information we’ve heard immediately after hearing it.
● Two months later, most of that information is gone from our memories.
● If you want to remember, take written notes or write up a summary afterward.
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In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers.
-‐-‐Fred Rogers
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When you talk, you are only repeating what you already know.
But if you listen, you may learn something new.
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A good conversation is like a miniskirt: short enough to retain interest, but long enough to cover the subject.
Adaptation of a Winston Churchill quote
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6/27/17
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Ten Ways To Have Better Conversations
1. Don’t Multitask2. Don’t Pontificate3. Open-‐Ended Questions4. Go With The Flow5. If You Don’t Know, Say You Don’t Know6. Don’t Equate Your Experience With Theirs7. Try Not To Repeat Yourself8. Stay Out Of The Weeds (Too Many Details)9. Listen10. Be Brief
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