Tenbrook TenWomen’s Leadership Seminars
Seminar I9 February 2014
Pam McNamara, Anne Gardiner, Lauren Millette
1 02/09/14 CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf
Purpose & Agenda
• Agenda for Today & Check in – TODAY’S TIMEKEEPER & SCRIBE
• Earning and Growing in your Seat at the Table• Giving and Receiving Feedback
• Running a Meeting
• GET DINNER
• Managing Expectations• Using Our Voice to Make the Impact We Want• Next Seminar• Wrap up, Check Out
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20 min
20 min
45-60 min
10 min
20 min
Check in & Ground Rules
Check in
• Why do it?
• Today’s “check in” • Share
interesting/surprising thing
• “Weather report”• YOUR Objectives for T-12
• In “Regular Meetings” • Brief, 30-60 seconds• No responses, editorials
from others• Confirm “in” the meeting
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Ground Rules
• Why ?
• One speaks, all listen• Mobile phones off• Respect others’ opinions• Be fully “in” the meeting• Start and finish on time• What happens in Tenbrook
stays in Tenbrook
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Objectives for Tenbrook Ten (T-10)
• “Our goal is to develop practical skills that will help Tabor's female students be powerful agents of change now and in the future”
• Your Objectives:
02/09/14 CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf
• Be more serious• Improve communications
skills (2)• Confidence in voicing
opinion• Convey opinions briefly
and clearly• Time management skills
• Make presence know• Productive leadership• Be a less dominating team
member• Find voice, strength to be a
leader• Become a more confident
leader
With your input, build this into a stronger program
Check Out & Next Steps
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Tools & Concepts for Monday Morning
• Taking Initiative• Finding Mentors• Meeting Purpose, Plan, Agenda• Meeting Check in (weather report), Ground Rules• Giving and Receiving Feedback• Ladder of Influence• Situation, Complications, Key Question: SCQ• Check out, Summing Up• ….• ….• ….
LAST WEEK’S TOOL’S AND CONCEPTS:
Tenbrook Ten Series
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SEMINAR SERIES
I. Taking Charge
II. Managing Expectations
III. Using our Voices
Below are the top five ways people deflect a feedback given to them
1. You are wrong
2. You don’t see the whole picture
3. You just don’t like me
4. This is irrelevant
5. This is a bad system
Earning and Growing in Your Seat at the Table
Earning and Growing in Your Seat at the Table
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Observable Data
AddMeaning
DrawConclusions
SelectData
The Ladder of InferenceIn
quiry
AdvocacyProductive Conversations TOOL: •Balance: Inquire vs Advocacy
Source: Chris Argyris; also summarized by Peter Senge, et al, “Fifth Discipline”
Tenbrook Ten: Case Study
“One thing I remember as a junior proctor in Spring St was the rivalry between our sophomore girls and the senior/juniors in Pokoik. I remember an instance or two of demeaning words written in sidewalk chalk outside Spring. The exact details are vague, but I remember feeling the pull between the girls in Spring and my peers/classmates/friends in Pokoik. I heard a lot of both sides and keeping that neutral attitude was extremely difficult. Girls in Spring asked what I heard from girls in Pokoik and vice versa. I had defensive residents and friends come to me, stating their case, placing blame on other friends. For the rest of the year, it was very tense. I honestly think one of the hardest things a female leader has to deal with is balancing her friends and social life with her responsibilities. Girls gossip a lot more than guys and every little comment can be perceived differently by a friend, and sometimes it's hard to say, "I just can't talk about that," because you want to be with that close group of friends.”
• This happened about ten years ago. Have times changed?
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Here is a simple useful guide for giving feedback
What should this person:Retain?Reduce?Increase?
Earning and Growing in Your Seat at the Table
EXERCISE
1. Pair up with a partner2. Have one of the partner draw a Rabbit ( 1 minute)3. Show that to your partner (1 minutes)4. Give your partner feedback on Retain, Reduce, Increase (1 minute
each)
Practicing Feedback 1:
Earning and Growing in Your Seat at the Table
EXERCISE
Home work – BEFORE Seminar II
1. Video, Jack Welch’s talk on “False Kindness”. What can we learn from this?:URL: http://www.youtube.com/watch?v=x6CoOhKCLIk
2. Exercise #2: Give your “elevator pitch” – a 60 second statement about something you care about.
1. Pair up with someone2. Stand up and deliver your elevator pitch to your partner (1 minute)3. Give your partner feedback on retain, reduce and increase (2 minutes)4. Switch roles and repeat steps 2 and 3
USE THE SIMPLE FRAMEWORK: What should this person:• Retain? Reduce? Increase?
Earning and Growing in Your Seat at the Table
Earning and Growing in Your Seat at the Table
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PURPOSE: “Desired Outcome”
INTENT FOR MEETING/AGENDA: Discussion, Advice, Consensus, Decisions, Information (in or out of mtg?)
AGENDA: Topics (& intent for each)
TIME MANAGEMENT: Each item, realistic
ROLES: Overall (Chair), by Item (Leader/presenter), Timekeeper (how), Scribe
MEETING MINUTES: Decisions, actions (who, when), issues, communications
GOOD MEETINGS: The Basics
EXERCISE
1. Break into 2 groups2. Objective: Decide Tenbrook Ten/T-10 Tee-Shirt Design, Action Plan
(Pam McNamara to place order)3. Assign roles4. What Key decisions, actions to complete? 5. Report out
Exercise #3: Running a Short Meeting [10 minutes]
Earning and Growing in Your Seat at the Table
Tenbrook Ten Series
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SEMINAR SERIES
I. Taking Charge
II. Managing Expectations
III. Using our Voices
Managing Expectations
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Source: Mara Rueter is a Senior Account Manager at Domus, Inc. http://www.domusinc.com/blog/2013/03/managing-expectations-the-art-of-account-service/
Managing Expectations
• Why is “managing expectations” important?
• Instances in which it’s been important • …for you to do?• …others doing, with impact on you?
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Managing Expectations
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Set Clear Expectations
Plan, Manage, Execute Tasks
Plan Contingencies, Own Mistakes
Deliver & Report Results
Communicate
Communicate
Communicate
Communicate
CONFIDENCE
Tenbrook Ten: Case Study
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“My indiscretion occurred in the spring time right after my proctor letter came out and it's one of those times that you realize that your world at school and world at home intersect. I was discovered with my boyfriend at the time by one of the Residential Deans. In short, I got in serious trouble. After finishing out my sophomore year, I had to return in the fall ready to uphold these rules and set an example. For me, I had to reestablish my dignity in front of both my peers and the faculty. I remember the stern eye of Jay Houck during proctor training and later jokes being made by the girls in Spring about the incident. I'm pretty good at laughing along and letting things roll off my shoulders, but I often felt that I had to be the best version of myself at every moment... which in turn led to a breakdown or two during junior year as I was figuring out how to balance all of my responsibilities along with my friendships. I personally feel that I was never defined by it but I worked hard to be better during my last 2 years.”
• Acknowledging and dealing with mistakes? Gaining, regaining confidence and leadership footing
Managing Expectations
Additional Tips and Readings• http://www.forbes.com/sites/85broads/201
3/07/22/the-top-five-tips-for-managing-client-expectations/
• http://www.thegrindstone.com/2012/04/19/career-management/4-rules-you-need-to-know-to-help-manage-expectations-at-work-145/
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Tenbrook Ten Series
02/09/14 CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf
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SEMINAR SERIES
I. Taking Charge
II. Managing Expectations
III. Using our Voices
Effectively organizing projects and goals
Organizing and motivating groups
Becoming a persuasive communicator
EXERCISE
• What are examples of good communications? Why?
• Melissa Marshall ….on effective communications
• http://video.ted.com/talk/podcast/2012G/None/MelissaMarshall_2012G.mp4
Using Our Voice to Make the Impact We Want
EXERCISE
Using Our Voice to Make the Impact We Want
The Pyramid Principle* is a powerful thinking process to structure key issues and questions, research, analysis and communication
• Identify Key Issues or Questions• Design research• Ensure proper analysis• Effective communication
Pyramid Principle
Source: Barbara Minto, “The Minto Pyramid Principle.” 1996
EXERCISE
Read the following words:
Elephant
John
Sheep
Mango
Lion
Kevin
Peter
Apple Cherry
Using Our Voice to Make the Impact We Want
EXERCISE
See how many words you can remember...
Apple
Cherry
Mango
Elephant
Lion
Sheep
John
Kevin
Peter
Fruits Animals Names/People
Using Our Voice to Make the Impact We Want
Using Our Voice to Make the Impact We Want
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The human mind creates order through a pyramid structure when more information are communicated
`John Kevin Peter
Names/People
Elephant Sheep
Animals
Apple Cherry Mango
Fruits
Lion
Using Our Voice to Make the Impact We Want
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Tell a STORY to bring you ideas to life, give them meaning!
1. Make it REAL2. Create a GREAT BEGINNING3. Keep it SIMPLE 4. Share metaphors, comparisons5. Use EMOTIONS– in balance, show you care6. CLOSE WITH STRENGTH, ASK FOR THEIR SUPPORT !!!
Check out: http://quickbase.intuit.com/blog/2012/12/10/tips-for-effective-storytelling-at-work/
EXERCISE
Home work – BEFORE Seminar III on February 16th at 5:30 pm
1. Prepare for presentation to us all: A “Pitch”, a “Proposal”, or a “Request” • 5 minutes long• Something that you care about, are or may work on now or soon• Practice, practice, practice
2. Watch TEDtalks and videos on body language and presentations• http://leanin.org/education/
3. Be prepared to listen, learn and share feedback
Tenbrook Ten – Homework
Check Out & Next Steps
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Tools & Concepts for Monday Morning
• Feedback: Retain, Reduce, Increase • Managing Expectations• Running a Meeting: Reporting decisions, actions• Pyramid Principle• Storytelling
• Putting what we’ve discussed “to work” • Next seminar on “managing expectations”
Check Out & Next Steps
What Worked Well?
• Why ?
• ….• ….• ….
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What We Can Do Better Next Time?
• Why ?
• ….• ….• ….
Check Out: • Next seminar on “managing expectations”
Thank you for your engagement!
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19 Meadow Shores Rd.South Dartmouth, MA 02748
[email protected] +1-508-951-2156
CONFIDENTIAL to Recipient P McNamara Women's Leadership Seminar 2014-02-09.pdf
Tenbrook TwelveAnn Tenbrook lived at 192 Front Street for about 40 years. She was a friend of Tabor, a world traveler and a well respected leader in Marion. We are going to be meeting at her house. Thus, we are calling this group the Tenbrook Twelve. (Ms. Gardiner now lives there.)
Earning and Growing in Your Seat at the Table
GOOD MEETINGS: Tips
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Wiki… “How to Run an Effective Meeting (with Examples) – wikiHow”1. Make every meeting matter - or don't meet at all.2. Define goals and distribute agenda in advance.3. Own your meeting, take charge and keep your meeting moving forward.4. Get the constructive input you need from everyone present5. Close with an Action plan, try to make sure that everyone leaves knowing thenext step.6. Keep track of progress of things decided during the meeting7. Make sure that your meeting didn't happen in isolation by letting the rightpeople know what was decided and what will happen next.
How to Run an Effective Meeting | Inc.com
Tips on Meetings - Harvard Business Review
