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Terex Corporation Terex eCommerce Training Manual
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Page 1: Terex eCommerce · Terex Training Manual Terex eCommerce Terex eCommerce Published: 03 August 2018 Page 1 of 109 How to Use this Manual This manual is intended to help individuals

Terex Corporation

Terex eCommerce

Training Manual

Page 2: Terex eCommerce · Terex Training Manual Terex eCommerce Terex eCommerce Published: 03 August 2018 Page 1 of 109 How to Use this Manual This manual is intended to help individuals
Page 3: Terex eCommerce · Terex Training Manual Terex eCommerce Terex eCommerce Published: 03 August 2018 Page 1 of 109 How to Use this Manual This manual is intended to help individuals

Terex Corporation

Terex eCommerce

Training Manual

“Helping improve the lives of people around the

world and providing solutions to our Machinery and

Industrial Product customers that yield superior

productivity and return on investment.”

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COPYRIGHT

©2011 Terex Corporation. All rights reserved. No part of this manual may be

reproduced, transmitted, transcribed, stored in a retrieval system or in electronic

format, or translated into any other language in any form or by any means without

the written permission of Terex Corporation.

TRADEMARKS AND ACKNOWLEDGMENTS

Oracle and UPK are registered trademarks of Oracle. Other products mentioned

are trademarks or registered trademarks of their respective companies.

Terex eCommerce 03 August 2018

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Page i

Table of Contents How to Use this Manual ....................................................................................................1

Course Topics .....................................................................................................................3

Terex eCommerce ...................................................................................................................... 5

Getting Started ........................................................................................................................... 6

Welcome Page .......................................................................................................................... 7

Login and Brand Selection ..................................................................................................... 13

Navigation .............................................................................................................................. 16

Account Administration ......................................................................................................... 22

Item Inquiry ............................................................................................................................. 29

Item Search ............................................................................................................................ 30

Parts Look Up ........................................................................................................................ 44

Order Creation ......................................................................................................................... 49

Quick Order Entry .................................................................................................................. 50

Bulk Item Upload ................................................................................................................... 54

Custom Colored Parts ............................................................................................................ 61

Programmable Parts ............................................................................................................... 67

Cart Management ................................................................................................................... 76

Order Copy (Reorder) ............................................................................................................ 82

Schedule Order ....................................................................................................................... 85

Order Check Out .................................................................................................................... 93

Order History ....................................................................................................................... 105

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How to Use this Manual

This manual is intended to help individuals become familiar with Terex eCommerce

functions. Each topic includes the detailed steps necessary to complete a process.

Icons

The following icons are used throughout this manual:

Icon Description

Provides a conceptual description for a process, task, system

capability, or system feature.

Defines essential terminology or provides a table of screen

field descriptions.

Highlights a useful piece of information.

Provides a tip for using the screen or incorporating job tasks

with the process.

Indicates an area where a team member should use caution.

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Terex eCommerce

Course Topics

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Terex eCommerce

This course demonstrates how to utilize functionality found in the Terex eCommerce

website and associated store.

After completing this course, you will be able to:

Login

Navigate

Administrator accounts

Search for and look up parts

Create and schedule orders

Manage carts

Review order history

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Getting Started

This lesson details foundational elements of the Terex eCommerce website.

After completing this lesson, you will be able to:

Login

Navigate the website

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Welcome Page

Procedure

The following frames introduce the "Welcome Page" of the eCommerce website.

Step Action

1. Landing Page: The first page shown where login credentials are provided.

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Step Action

2. Hover over Language list.

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Step Action

3. Select the desired language from drop down list.

For the purposes of this training simulation, "English" will be utilized.

Step Action

4. If a password has been forgotten, the "Forgot Password?" link may be used to

reset it in a self-managed fashion.

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Step Action

5. The Contact Us button may be used to display a list of ways to get in touch

with Terex representatives.

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Step Action

6. Helpful Links: Additional links that may be useful while on the website.

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Step Action

7. This completes the introduction to the "Welcome Page" of the eCommerce

website.

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Login and Brand Selection

Procedure

The following frames introduce the "Login and Brand Selection" functions on the

eCommerce website.

This procedure begins on the eCommerce landing page.

Step Action

1. First, the simulation will cover the login process.

Enter the desired information into the email address field.

For the purposes of this training simulation,

enter "[email protected]".

2. Enter the desired information into the password field.

For the purposes of this training simulation, enter "terex2018".

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Step Action

3. Click the log in button.

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Step Action

4. Brand Selection: For the purposes of this training simulation, a few brands

are visible, but visibility will vary based on available access.

5. Select Terex Cranes.

6. Click the Log Out link.

7. This completes the procedure on "Login and Brand Selection" from the

eCommerce website.

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Navigation

Procedure

The following frames introduce "Navigation" of the eCommerce website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Hover the cursor over the brand menu currently showing "Cranes".

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Step Action

2. For the purposes of this training simulation, a few brands are visible, but

visibility will vary based on available access.

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Step Action

3. Click the Contact Us button to display a list of ways to get in touch with

Terex representatives.

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Step Action

4. Hover the cursor over the "Welcome" area to reveal a menu of options.

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Step Action

5. Once revealed, the option to enter the My Account page or Log Out are

available.

Step Action

6. The Home Page has four different options for quick access.

1) QUICK ORDER: Use this option to upload items in bulk or for manual

order entry.

2) INTERACTIVE PARTS BOOK: Use this option to order the display

and order available parts.

3) USER GUIDE: Use this option to review helpful documentation.

4) GENUINE PARTS RELIABLE PERFORMANCE: Use this option to

learn more about parts performance.

7. Click the scrollbar to reveal additional information.

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Step Action

8. Order History: Recent order history can be found at the bottom of the main

eCommerce webpage.

9. This completes the procedure on "Navigation" of the eCommerce website.

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Account Administration

Procedure

The following frames introduce the "Account Administration" function on the

eCommerce website.

This procedure begins on the main eCommerce page after login.

Step Action

1. First the simulation will demonstrate, how to work with contact details.

Click the My Account link.

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Step Action

2. The administrator option is only available if the user is an account

administrator.

If administration rights are required, please contact your Terex

representative.

Click the Account Contacts link.

Step Action

3. Select a contact from the entries displayed.

For the purposes of this training simulation, click the Hayden link.

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Step Action

4. Several activities are possible on the Contact Details page. Most notably, the

ability to adjust Roles.

Account Address Manager - Contact can create new addresses.

Administrator - Contact can create & edit contacts for the organization.

Approver - Contact can approve orders (if order approval is enabled).

Buyer - Contact can place orders.

5. Click the Back To Contacts link.

6. Next, the simulation will demonstrate working with available addresses.

Click the Address Book link.

7. Click the Inherited Addresses hyperlink.

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Step Action

8. The default Shipping & billing addresses can not be changed.

If a change is required to these, please contact your Terex representative.

9. Now the simulation will demonstrate entering a new address.

Click the New button.

10. Enter the desired information into the Name field.

For the purposes of this training simulation, enter "John".

11. It is important that the correct, legal or 3rd party ship to company name be

added in this field.

Address line fields will no longer be used for this purpose.

12. Enter the desired information into the Company Name field.

For the purposes of this training simulation, enter "FAO Another

Company".

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Step Action

13. Click the Company Name list.

14. Click the scrollbar to reveal additional entries.

15. Click the United States list item.

16. Enter the desired information into the Address field.

For the purposes of this training simulation, enter "West port".

Step Action

17. A list of available addresses begins to display, click the 100 Westport

Newport Beach CA 92660.

The City, State, and Zip/Postal Code fields will automatically populate based

on the selection.

18. Enter the desired information into the Phone Number field.

For the purposes of this training simulation, enter "20025".

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Step Action

19. Click the Save button.

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Step Action

20. A message appears noting the address successfully saved.

21. Click the Logo to return to Homepage.

22. This completes the procedure on how to perform "Account

Administration" on the eCommerce website.

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Item Inquiry

This lesson details the item inquiry functionality.

After completing this lesson, you will be able to:

Search for items

Look up items

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Item Search

Procedure

The following frames introduce the "Item Search" function on eCommerce website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "861".

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Step Action

2. A Drop down list will display items related to the partial Item Number.

3. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "-17050".

4. The results list narrows further.

Click the Search button.

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Step Action

5. Result Page: Displays the entry from which the search was based, along with

all matching results.

6. Part Details, List Price and Add To Cart Options can be viewed from the

results page.

7. Click on Item# 861-17050 5/8 CABLE ASSY X 597 link to view the

Product Detail Page (PDP).

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Step Action

8. Part Details, Inventory, Image Zoom and Add To Cart options can be viewed

from the specific item page.

9. Click the Terex Logo to return to home page.

10. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "900021".

11. Click the Search button.

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Step Action

12. Result Page: Displays the entry from which the search was based, along with

all matching results.

13. Click the Item# 900021 TUBING, ERW A61,1.625OD X.095W... link.

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Step Action

14. This particular part is listed with an Oversized Flag. The flag is for

informational purposes only, as it could change shipping options presented at

checkout.

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Step Action

15. Click the Terex Logo to return to home page.

16. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "101912".

17. Click the Search button.

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Step Action

18. This particular item has been superseded, which is boldly indicated on the

results page.

19. Click the Item# 101912 PISTON PUMP link.

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Step Action

20. The Superseded Item information is listed on the item details page for the

original item.

21. Click the Terex Logo to return to home page.

22. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "206812".

23. Click the Search button.

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Step Action

24. Result Page: Displays the entry from which the search was based, along with

all matching results.

25. Click the Item# 206812 BAFFLE, OIL link.

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Step Action

26. This particular part is listed as Not-returnable on the part details page.

27. Click the Terex Logo to return to home page.

28. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "cooler".

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Step Action

29. Potential matches are revealed in the drop down.

30. Click the Search button.

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Step Action

31. Certain criteria are made available on the results page to further refine the

search based on available item information.

32. Click the Terex Logo to return to home page.

33. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "RCL".

34. Click the Search button.

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Step Action

35. The available refinement criteria may vary by item.

36. Click the Logo to return to home page.

37. This completes the procedure on "Item Search" from the eCommerce

website.

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Parts Look Up

Procedure

The following frames introduce the "Parts Look Up" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. The Interactive Parts Book can be referenced, for example, when the item

number or exact part is unknown.

Click the Interactive Parts Book link.

2. Once the Interactive Parts Book is displayed, the machine will need to be

located.

Click the Terex FUCHS link.

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Step Action

3. Click the MHL, SHL link.

4. Click the MHL370 link.

5. Click the MHL350D / 0012 link.

6. Click the scrollbar to reveal additional information.

7. Click the 4 Hydraulic installation uppercarriage link.

8. Click the 4.15 Steer and drive joystick link.

9. Click the 4.20.01.1 Proportional pilot control block link.

Step Action

10. A visual drawing is displayed where each item may be selected one at a time.

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Step Action

11. The table at the bottom of the page also displays each item in an organized

format.

12. To order a part from from the parts book, select an item.

For the purposes of this training simulation, click the first item, 1.

13. Click the Shopping Cart to ADD the item to the cart.

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Step Action

14. A pop up message will appear to add this item to Cart.

15. Click the OK button.

16. Click the OK button.

Note: Repeat the previous few steps to add additional parts to the cart.

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Step Action

17. Click the Logo to return to home page.

18. This completes the procedure on how to perform a "Parts Look Up" on the

eCommerce website.

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Order Creation

This lesson details foundational elements of the Terex eCommerce website.

After completing this lesson, you will be able to:

Perform quick order entry

Perform a bulk item upload

Better understand how to specify custom colored parts

Work with programmable parts

Manage a cart

Reorder items from order history

Schedule an order

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Quick Order Entry

Procedure

The following frames introduce the "Quick Order Entry" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Click Manual Entry button from the Quick Order section.

2. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "5368655698".

3. Click the Item# 5368655698 link.

4. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "5368655696".

5. Click the Item# 5368655694 link.

6. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "5368655714".

7. Click the Item# 5368655714 link.

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Step Action

8. Click the Add to Cart button.

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Step Action

9. A message displays indicating the Products have been added to the cart.

10. Click the Manual Entry button.

11. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "2341248".

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Step Action

12. If an Item is invalid, a pop up message will appear indicating: "Item not

Found in Catalog", and addition to the cart will not be allowed.

If this occurs, please re-check the item number, and if issues remain, please

contact your Terex representative.

13. Click the Cancel link.

14. Click the OK button.

15. This completes the procedure on "Quick Order Entry" from the

eCommerce website.

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Bulk Item Upload

Procedure

The following frames introduce the "Bulk Item Upload" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Click the Bulk Upload button from Quick Order section.

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Step Action

2. This process is completed using a Microsoft Excel template, which is

available from the website.

Click the download a Sample Template link.

3. Click the Save as button.

4. Choose a desired location to which to save the template for use.

Click the Save button.

5. Once the download completes, click the Open button in the browser.

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Step Action

6. Click the Enable Editing button.

This is a necessary step depending on the version of Microsoft Excel in use,

as well as security settings in place,

7. Highlight the desired area and delete it.

For the purposes of this training simulation, all sample data will be removed.

8. Enter the desired information into the first available Excel cell.

For the purposes of this training simulation, enter "5368655714".

9. Enter the desired information into the field.

For the purposes of this training simulation, enter "5".

10. Enter the desired information into the field.

For the purposes of this training simulation, enter "5368655696".

11. Enter the desired information into the field.

For the purposes of this training simulation, enter "5".

12. Continue to enter as many part numbers with quantity as is required.

For the purposes of this training simulation, the process was completed a

total of four times.

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Step Action

13. Click the Save button.

14. After completing the data entry in the template file, return to the Terex

eCommerce website to upload.

Click the Browse button.

15. Locate the file from the previously saved location.

Click the Sample+Bulk+Upload.xlsx list item.

16. Click the Open button.

17. Click the Upload button.

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Step Action

18. The "Item not Found in Catalog", pop up message appears indicating one

of the items uploaded from the spreadsheet is invalid.

If this occurs, please re-check the item number, and if issues remain, please

contact your Terex representative.

For the purposes of this training simulation, the item will be removed.

19. Click the Trash button.

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Step Action

20. With the invalid item removed, the error disappears.

Click the Add to Cart button.

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Step Action

21. A message appears indicating "Products successfully added to cart".

22. This completes the procedure on "Bulk Item Upload" from the eCommerce

website.

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Custom Colored Parts

Procedure

The following frames introduce the process of specifying "Custom Colored Parts" on

the eCommerce website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "06630191".

2. Click the Search button.

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Step Action

3. Click the Item# 06630191 CONV DRUM (BEARING) ADJUSTER link.

4. Enter the desired information into the Qty field.

For the purposes of this training simulation, enter "2".

Step Action

5. Click the Specify color link.

6. The resulting popup window will be used to specify the desired color for

each individual part.

Enter the desired information into the Item 1: field.

For the purposes of this training simulation, enter "green".

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Step Action

7. We have now indicated one of the two parts ordered should be green.

Remove the check from the "Use this for all items" to specify individual

colors for each part. If green is the desired color for all parts, do not remove

the check.

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Step Action

8. Uncheck the check box to enter different colors for all items.

Click the Use this for all items option.

9. Enter the desired information into the Item 2: field.

For the purposes of this training simulation, enter "Yellow".

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Step Action

10. Click the Save button.

11. Click the Add To Cart button.

12. The Item has been added to the Cart.

13. Click the Shopping Cart link.

14. Click the Edit Cart button.

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Step Action

15. Color selected and the option to edit.

Note: Use of the Edit function is demonstrated in Programmable Parts topic.

16. Click the Logo to return to home page.

17. This completes the procedure on specifying "Custom Colored Parts" from

the eCommerce website.

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Programmable Parts

Procedure

The following frames introduce the "Programmable Parts" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Enter the desired information into the Search field.

For the purposes of this training simulation, enter "60526036".

2. Click the Search button.

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Step Action

3. Click the Item# 60526036 NG SCREEN (NEEDS PROGRAMMED)

link.

4. Enter the desired information into the Qty field.

For the purposes of this training simulation, enter "2".

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Step Action

5. Click the Specify required details link.

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Step Action

6. Remove the check from the "Use this for all items" to specify individual

details. If the same for all, do not remove the check.

7. Enter the desired information into the Item 1: field.

For the purposes of this training simulation, enter "1".

8. Click the Use this for all items option.

9. Enter the desired information into the Item 2: field.

For the purposes of this training simulation, enter "1".

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Step Action

10. Click the Save button.

11. Click the Add To Cart button.

12. Click the Shopping Cart link.

13. Click the Edit Cart button.

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Step Action

14. Data entered and the option to edit.

15. Click the Edit link.

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Step Action

16. Click the Use this for all items option.

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Step Action

17. Click the Save button.

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Step Action

18. Include using the same data for all items or different data for each item.

19. Click the Logo to return to home page.

20. This completes the procedure on "Programmable Parts" from the

eCommerce website.

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Cart Management

Procedure

The following frames introduce the "Cart Management" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Cart options:

Empty Cart: Remove all current items from the cart, while you may also

delete individual items using the trash icon.

Edit Cart: Allows adjust of options such as item quantity.

Checkout: Begin the purchasing process.

2. Click the Edit Cart button.

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Step Action

3. Here we can change the quantities and remove items.

4. Click the Save List link.

5. Enter the desired information into the List Name field.

For the purposes of this training simulation, enter "My New Cart".

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Step Action

6. Click the Create List button.

7. Click the Close button.

This will allow for ease of reference in the future.

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Step Action

8. Click the My Account link.

9. Click the Shopping Lists link.

This option allows the ability to edit saved lists.

10. Click the Edit Shopping List link.

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Step Action

11. From the Edit Shopping List page for a specific list, one may

- Update the list name

- Add additional items

- Remove items

- Update item quantities

- Add the items to a cart for an order

- Completely delete the list.

12. For the purposes of this training simulation, no changes will be made leaving

the list intact for continued use on future orders.

Click the Cancel button.

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Step Action

13. Click the OK button.

14. Click the Logo to return to home page.

15. This completes the procedure on "Cart Management" from the eCommerce

website.

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Order Copy (Reorder)

Procedure

The following frames introduce the "Order Copy (Reorder)" function on the

eCommerce website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Click the scrollbar to reveal additional page information.

Step Action

2. Recent Order History and the 'Reorder' options at the bottom of the main

eCommerce page.

See the Order History topic for more details.

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Step Action

3. Click the View All link.

Note: If the order is visible from the main page, simply click the Reorder

link.

Step Action

4. This page displays recent order history.

The list may be narrowed using any of the search fields shown.

For the purposes of this training simulation, the most recent order will be

utilized.

5. Click the Reorder link.

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Step Action

6. The items from the previous order are added to the cart. If finished, the order

may be placed or continue shopping.

7. Click the Logo to return to home page.

8. This completes the procedure on "Order Copy (Reorder)" from the

eCommerce website.

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Schedule Order

Procedure

The following frames introduce the "Schedule Order" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Click the Manual Entry button.

2. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "5368655698".

3. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "5368655696".

4. Enter the desired information into the Item Number field.

For the purposes of this training simulation, enter "5368655714".

5. Click the Add to Cart button.

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Step Action

6. A message appears indicating "Products successfully added to cart"..

7. Click the Shopping Cart link.

8. Click the Checkout button.

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Step Action

9. Order Priority options:

• Stock Order: Ordering a part(s) for stock only.

• Unit Down: Machine is down, and a part is needed immediately.

• Ship Complete: Ship everything once all parts are available.

10. Click the Stock Order option.

11. Enter the desired information into the First Name field.

For the purposes of this training simulation, enter "John".

12. Enter the desired information into the Last Name field.

For the purposes of this training simulation, enter "Doe".

13. Click the scrollbar to reveal additional page information.

14. Click the Shipping Method list.

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Step Action

15. Click the UPS-AIR-NEXT DAY AIR EARLY AM list item.

16. Click the Schedule this Order option.

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Step Action

17. This section allows for the specification of order details including when

scheduling should start/end, as well as order frequency.

18. Enter the desired information into the Name field.

For the purposes of this training simulation, enter "John Deo".

19. Click the Start Calendar button.

20. Click the 26 list item.

21. Click the End Calendar (Optional) button.

22. Click the 31 list item.

23. Enter the desired information into the Purchase Order Number field.

For the purposes of this training simulation, enter "105685".

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Step Action

24. Click the I Agree to the Terms & Conditions option.

25. Click the Schedule Order button.

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Step Action

26. Schedule Details.

27. Click the scrollbar to reveal additional information on the page.

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Step Action

28. Items Details.

29. Click the Logo to return to home page.

30. This completes the lesson on how to perform "Schedule Order" in

eCommerce.

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Order Check Out

Procedure

The following frames introduce the "Order Check Out" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Click the Shopping Cart link.

2. Click the Checkout button.

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Step Action

3. The shipping priority options:

• Stock Order: Ordering a part(s) for stock only.

• Unit Down: Machine is down, and a part is needed immediately.

• Ship Complete: Ship everything once all parts are available.

Step Action

4. The customers primary shipping address is set as the default but can be

changed, either by selecting a previously saved address or entering a new

one.

Critical: Before entering a new address, confirm the address or

something similar does not already exist in the address book.

5. Click the Select from Address Book button.

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Step Action

6. From this page, you may select an existing address from the Account

Addresses.

For the purposes of this training simulation, the default address will be

utilized.

Click the × button.

7. Click the scrollbar to reveal additional information on the page.

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Step Action

8. This can be used if the address will be saved for future use. It must be unique

and is optional.

9. Enter the desired information into the Name field.

For the purposes of this training simulation, enter "John".

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Step Action

10. The company name defaults but can be changed.

This is where a 3rd party ship to company name should be entered (e.g. FAO

Another Company). Address lines should no longer be used for such

information.

11. Enter the desired information into the First Name field.

For the purposes of this training simulation, enter "John".

This is a mandatory field.

12. Enter the desired information into the Last Name field.

For the purposes of this training simulation, enter "Doe".

This is a mandatory field.

13. Click the Country list.

14. Click the United States list item.

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Step Action

15. Enter the desired information into the Address field.

For the purposes of this training simulation, enter "9303 B Bloo".

16. Click the Clinton AR 72031 list item.

Step Action

17. Click the Save New Shipping Address button.

18. Click the scrollbar to reveal additional information on the page.

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Step Action

19. The Request Intermediate Shipping is used if the delivery is to be shipped via

a specific location e.g. shipping port

20. The Shipping Instructions area is where specific shipping options can be

entered.

21. Click the Freight Terms list.

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Step Action

22. Unless freight charges should be billed to an individual carrier account then

Pre-pay and Add - should be selected.

Pre Pay & Add - Any freight charges will be added to customer invoice

Third Party - Freight is to be billed to a third party account. Details need to

be added for account no, name of carrier, address of carrier.

Collect - Freight is to be billed directly to customer carrier account. Details

to be added for account number and name.

23. Enter the desired information into the Purchase Order Number field.

For the purposes of this training simulation, enter "123456".

This is a mandatory field.

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Step Action

24. Order Notes is an optional field and used for free text notes to be sent to

Terex.

25. Click the scrollbar to reveal additional information on the page.

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Step Action

26. Additional addresses will only be visible if the customer account is set up

with additional address via the Terex GBS team.

27. Click the Terms & Conditions link.

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Step Action

28. The T&C are displayed. Please review before placing the order.

An order cannot be placed without accepting the T&C.

Click the × button.

29. Click the I Agree to the Terms & Conditions option.

30. Click the Place Order button.

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Step Action

31. Order has been confirmed and an email will be sent to the email address on

file.

32. Click the Continue Shopping link.

33. This completes the procedure on the "Order Check Out" from the

eCommerce website.

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Order History

Procedure

The following frames introduce the "Order History" function on the eCommerce

website.

This procedure begins on the main eCommerce page after login.

Step Action

1. Click the My Account link.

2. Click the Order History link.

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Step Action

3. This page displays recent order history.

The list may be narrowed using any of the search fields shown, and data can

be sorted by using the arrows on each column.

Date Range Start: Enter the earliest date from which you wish to locate an

order.

Date Range End: Enter the latest date from which you wish to locate an

order.

Order #: Enter a specific order number, if known, to locate a prior order

quickly.

Purchase Order #: Enter a specific purchase order number, if known, to

locate a prior order quickly.

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Step Action

4. The 'Order #' is the order number that the items will be shipped against. The

'Order Ref # ' is the original reference received at time of placing the order.

Note: If there is no 'Order Ref #' the order or return was not entered via this

eCommerce site.

5. Enter the desired information into the Order # field.

For the purposes of this training simulation, enter "1670139394".

6. Click the Search button.

Step Action

7. The order history is narrowed to display only those results matching the

criteria entered.

Click the 1670139394 link.

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Step Action

8. The Your Order page displays order details such as Ship To, Bill To, Order

Priority, Price and Invoice number.

9. Click the 5001373022 link.

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Step Action

10. The Invoice Details page is where an email address can be entered. A copy of

the invoice will be sent to this address.

11. Click the Cancel button.

12. Click the OK button.

13. Click the Back to My Orders link.

14. Click the Logo to return to Homepage.

15. This completes the procedure on the "Order History" from the eCommerce

website.


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