Submitted To: Submitted By:

Ms. Gurdeep Kaur Surbhi Gupta on Roll No:RR10906A20 10 Dec 2009 Reg No: 10900457

S.

No

Topic Page No

01. Company Description 2-3

02. Microwave ovens Sony microwave 4

03. Design of Sony Mcrowave oven 5-6

04. Buusiness Mission 7

05. Situational Analysis 8-12

06. Marketing mix 12-16

07. Steps in Launching Of Sony Microwave 16-19

08. Pricing Strategies 20-22

09. Building of Strategy 22

10. Alliances and cooperations 23

11. Integration of production, design and marketing 24

12. References 25

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COMPANY DESCRIPTION

Introduction

Sony Corporation is a multinational conglomerate corporation. Its headquarters are in Minato, Tokyo, Japan. It is one of the world's largest media conglomerates having revenues over $78.88 billion U.S. (FY2008). Sony is among the leading manufacturers of electronics, video, communications, video game consoles, and information technology products in the consumer and professional markets. Sony Corporation is the parent company of the Sony Group, has five operating segments—electronics, games, entertainment (motion pictures and music), financial services and others. Sony is among most inclusive entertainment companies of the world. Sony's chief business operations include Sony Corporation, Sony Pictures Entertainment, Sony Computer Entertainment, Sony Music Entertainment, Sony Ericsson, and Sony Financial. Now Sony is ready to step in the field of the household appliances.

The general reputation about company and its products is its high-technology electronic goods and innovation. Sony has utilized its innovation to build markets out of no where, and has created a multibillion, multinational electronic empire with its wide range of products.

History of SONY Company:

            Sony was essentially established as a business venture created in association with a number of technology experts. This venture was led by Akio Morita and Masaru Ibuka. In the year 1979 great changes took place at Sony. Ibuka took over the position of chairman emeritus and Morita was given a free hand to run things in his own manner as a result the company soon started to look like a founder enterprise.             Sony, which started with only twenty people in 1946, grew to 8,000 people in twenty years. As the company started growing, its management began to feel pressure of the traditional Japanese influences. The Sony Corporation has a culture which is unique and is firmly rooted in its history. Both Masaru Ibuka, and Akio Morita.were geniuses in their business talents. Both provided insights and visions to company’s operations and business strategies.

The research and development section of Sony is much different from other companies being much more flexible. Even then in many ways, Sony essentially remains a traditional Japanese company. The employment is permanent, and there are strong norms and values . superior achievement is rewarded by status (the crystal award) in lieu of bonuses. The company has also a strong seniority system like the mentor and apprentice relationship which is typical of a Japanese firm.

Mergers, acquisitions, and joint ventures

1987 —Sony acquired CBS Records Group from CBS. It was renamed "Sony Music Entertainment" in 1991.

1989 — Acquired Columbia Pictures Entertainment from The Coca-Cola Company for US$3.4 billion, to be renamed "Sony Pictures Entertainment" in 1991.

1989 — acquired The Guber-Peters Entertainment Company for $200 million. 1995 — Sony/ATV Music Publishing, a joint venture of Sony Corporation of

America and Michael Jackson. 1997 — ST Liquid Crystal Display Corporation (STLCD), a joint venture of Sony

Corporation and Toyota Industries.

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2004 —a 50-50 merger between Sony Music Entertainment and BMG. The new company was named Sony BMG Music Entertainment .

2005 —The MGM Company (Metro-Goldwyn-Mayer and United Artists) was acquired by a Sony-led consortium (Providence Equity Partners 29%, TPG Capital 21%, Sony 20%, Comcast 20%, DLJ Merchant Banking Partners 7% and Quadrangle Group 3%) finalized the deal to purchase the film studio for about $4.8 billion, including $2bn in debts from Armenian-American Kirk Kerkorian.

2006 — Sony NEC Optiarc Inc, a joint venture of Sony Corporation and NEC Corporation, was established.

2006 — acquired digital Single Lens Reflex (Digital SLR) cameras section from Konica Minolta including digital camera support and servicing.

2006 — Acquired Grouper Networks (now Crackle, Inc.), for $65M. 2007 — Qreatic Design Inc, a joint venture of Sony Corporation and Qimonda AG. 2007 — Moversa GmbH, a 50:50 joint venture of Sony Corporation and NXP

Semiconductors. 2008 — acquired Grace note, Inc. for $260M.

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Microwave Ovens

Microwave ovens are kitchen appliances that uses dielectric heating to cook or heat food . This is achieved with the help of microwave radiation to heat water and other polarized molecules in the food. This fairly uniform excitation, results in thorough heating of food (except in thick objects), a feature unique to microwave heating technique.

Unlike conventional ovens basic microwave ovens do not brown or bake food. This renders them unsuitable for cooking certain foods. These additional effects can be added to microwave ovens, to achieve certain extra effects.

Microwaving food raises several safety issues, but also reduces certain risks, such as that of fire from high temperature heat sources.

Uses of Microwave

Microwave ovens are generally used in both industrial applications such as restaurants and at homes for time efficiency

it is preferred by, people who want fast cooking or to reheat stored food (including commercially available pre-cooked frozen dishes) in a short time

. Microwave Ovens can also be used to defrost food items that are then cooked by traditional methods, reducing the time to defrost foods naturally.

Microwave ovens have the ease of performing some traditionally cumbersome kitchen tasks, for example softening butter or melting chocolate. Popcorn is also a very popular use of microwave oven.

Sony Microwave

Sony's principal business operations include Sony Corporation (Sony Electronics in the U.S.), Sony Pictures Entertainment, Sony Computer Entertainment, Sony Music Entertainment, Sony Ericsson, and Sony Financial. Now Sony is al set to step in the field of the household appliances. Sony is going to launch its Microwave oven in the market which is designed in a manner to give a tough competition to all the existing Companies of microwave in the market with its latest and updated technology used in the product.

Sony Company is known for its upgraded and high technology products. So its microwave oven is also providing same technology features.

Features of Sony Microwave Oven:

Rapidly cooks foods, heat liquids and defrost frozen foods. Some foods such as plain fish, soft fruit, peas, fat free cakes will be better cooked in

the microwave oven, since they preserve flavor, texture and goodness. Sony Microwaves are safe and economical on electricity with power savings up to

50%. No oven preheating is needed and the kitchen remains cool. Cooking with Sony Microwaves is clean with little odors thus reducing washing up

time.. These ovens can be used with a conventional oven to speed up the cooking of food

items such as bread.

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Design of Sony Microwave Oven:

Sony microwave oven consists of:

a high voltage power source, with a transformer, which passes energy to the magnetron

a cavity magnetron, for converting high-voltage electric energy to microwave radiation

a magnetron control circuit with a microcontroller a waveguide to control the direction of the microwave a cooking chamber

ISM band 2,45 GHz frequency was selected for Sony microwave as it is available world wide and does not require very expensive equipment

Sony microwave ovens allow the user to select among several power levels, inclusive of one or more defrosting levels. In Sony Microwave ovens, there is no change in the intensity of the microwave radiation; it has inverter power supplies which provide continuous low-power microwave heating with the help of pulse width modulation. In many other ovens, the magnetron is driven by a linear transformer which can only be switched completely on or off.

The Sony oven’s cooking chamber is a Faraday cage enclosure which prevents the microwaves from escaping into the environment. The oven door is a glass panel with a layer of conductive mesh this combines easy viewing, with shielding effect. The perforations in the mesh are of much smaller size than that of the microwaves' wavelength thus preventing the microwave radiation from passing through the door.

Sizes of Sony microwave ovens:

Sony proposes to launch 4 different sizes of Microwave ovens:

Compact:(Sony Mini)Sony compact microwave, is a small, portable, or countertop, it is the smallest type This model is 45 centimeters (18 in) wide, 30 centimeters (12 in) deep and 25 centimeters (10 in) tall. The power rating is 500 watts and measures 26 liters in capacity. This oven is primarily meant for reheating food and making microwave meals and popcorn. This ovens are not meant to cook large quantities of food. This model will cost USD$100 (around £50).

Medium-capacity (Sony Standard)This microwave is larger than compact microwave. This model is 55 centimeters (22 in) wide, 38 centimeters (15 in) deep and 30 centimeters (12 in) tall the interior is 45 litres and power runs on 1000 watts. This is the standard "family" sized microwave. It has a few more "auto-cook" features, and has grills and conventional oven heating elements.

Large-capacity(Sony LC)This is a big microwave model designed for cooking large meals. This oven can handle 25 by 35 centimetres (9.8 by 14 in) casserole dishes, and cook tall items like roasts or turkey breast, it has a large number of "auto-cook" and precise temperature control measures. Power use is 1500 watts and has 60 litres of capacity. Dimensions

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are: 50 centimetres (20 in) wide, 50 centimeters (20 in) deep, and 30 centimeters (12 in) high.

Built-in (Sony EL)Built-in microwave model has a built into the cabinetry quite similar to a traditional oven. This microwave oven comes with an exhaust fan for installation above a cook top. It includes additional features like "top browning" elements that will brown food, and rotisserie. the interiors are made of stainless steel.

Efficiency

Sony microwave ovens are far superior to other microwave ovens in the market on power conservation. Most MW ovens convert only part of its electrical input into microwave energy. A typical consumer microwave oven consumes 1100 W of electricity for an output of 700 W of microwave power, an efficiency of 64%. Sony’s microwaves have a power efficiency of 70 to 75%.

Other Benefits and safety features

Sony commercial microwave ovens use a timer; when the timer runs out, the oven turns itself off. This prevents overheating and power loss.

Sony microwave ovens heat food without getting hot themselves. When removing a pot from a stove, except by an induction cook top, a dangerous heating element or trivet is left that will stay hot for some time. Similarly, when taking out a casserole from a conventional oven, one's arms are exposed to the very hot walls of the oven. Sony’s microwave oven is free from such problem.

Food and cookware taken out of a microwave oven is rarely much hotter than 100 °C (212 °F). Cookware used in a microwave oven is often much cooler than the food because the cookware is transparent to microwaves; the microwaves heat the food directly and the cookware is indirectly heated by the food.

The lower cooking temperature gets rid of the formation of tars and char, which are carcinogenic. Microwave radiation pierces deeper than direct heat, with the result the food is heated by its own water content. Direct heat, in contrast can fry the surface even when the inside is still cold. Pre-heating the food in a microwave oven reduces the time needed to heat the food and decreases the formation of carcinogenic char.

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Business Mission

Sony Microwave is committed to the Sony Company; which provides an unmatched level of product support. Sony targets to provide its products to all categories of people irrespective of their salary level or their living standard. Sony has made use of different technologies from NANO to hybrid technology in its products. Sony aims at providing all sorts of products to all its consumers.

The Sony Corporation has main focus on the Electronics for example IT products and components, Game like Play station, and Entertainment such as motion pictures and music and household appliances like microwaves. Sony Corporation not only represents a wide range of business, but also remains globally unique. The business thrust of Sony Corporation is to market and distribute innovative and high quality consumer electronic products.

Sony Corporation leads in manufacturing of audio, video, communications, and information technology products all over the world.. It has increased in the sales by introducing new innovative products that attracts many customers.

The marketing objective of the company is to establish itself as an expert in the intermediary marketplace. The Sony microwave has to establish itself in the new marketplace like its other products. The critical idea of marketing was to make the product available to all the consumers in need of the oven and to place the product within reach of all potential buyers. An aggressive marketing strategy was adopted by the company. Sony has lowered the price of the product in recent months in hopes of sales.

           The essay will focus on the management strategies (i.e. TQM, CRM and marketing) of Sony and effect of these variables on its progress..

Marketing Strategy

1. Product and design innovation to make the microwave oven suited to India cooking

2. Local manufacturing facility to promote innovation

3. Continuing to import high-end models

4. Reducing import content to cut cost

5. Boosting volumes

6. lowering the prices

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Situation Analysis

External Environment

Customers Situational AnalysisThe major projected customers for Sony’s microwave are households, restaurants, canteens and hotels. The places where fast cooking is preferable this product is made to use. The customer situational analysis studies were as follows:Sony has set apart its microwave’s preference according to the taste of the Indian consumers. Indian cuisine can be divided into two parts:

North Indian CuisineWheat is a staple part of North Indian meal. A typical North Indian meal consists

of Roti/Paratha/Naan (Indian breads) and sabji (gravy made with vegetables).On special occasions a four-course meal is usually prepared which can readily be

cooked in Sony’s microwave in one go.First Course: Appetizers and drinks.Second Course: Salads, Any Indian bread and sabji.Third Course: Spiced rice (pilaf or pulav).Fourth Course: Dessert or sweets (or lassi).

South Indian CuisineHere rice is the staple food. A South Indian, meal, typically consists of rice and sambar (curry).On special occasions a four-course meal is the choice:First Course: Appetizers and drinks.Second Course: Mixed rice and vegetables cooked with spices.Third Course: Plain rice, sambar, rasam and yogurt with picklesFourth Course: Sweets and paan.

Geographical Segmentation: Urban and suburban regions of India

Demographic Segmentation: The targeting people with a stable income of over Rs.6000 pm

Behavioral Segmentation: Micros 1200 will be most useful for heavy users whereas the Micros 1000 for light

users.

Life-stage Segmentation: The Micron 1000 model is set to target young people single or newly married couples. Micron 1100 is targeted towards Full Nest 1 (youngest child under 6) andFull Nest 2 (youngest child six or over)

While Micron 1200 is for hotels and restaurants

Competitors Situational Analysis

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List of Sony’s competitors is fairly long but the most important ones are: Samsung,

whirlpool, Panasonic, LG, Videocon. due to the stiff competition, Sony must endeavor to

provide the latest technology and updated products to its customers.

The major competitors are, in order:

Samsung India is in the lead presently having a 240,000-unit microwave oven market.

Its share was 33.6 percent over October-March 2003.

LG was marginally behind Samsung having a 31.3-percent share in market.

Ken star  brand of Videocon International's  held number 3 spot with a 10.6 percent

share of the market

Panasonic's brand is next in order having a 6.1 percent share.

Japanese major Sharp and Whirlpool are extremely close to each other with a 4.2 and

4.3 percent share in microwave oven market, respectively,

BPL Appliances & Utilities Ltd is currently at the bottom of the list with only 1.6

percent market share

LG has taken over as current market leader in microwave oven segment its share is 37.2% followed by Samsung with 23.4%.The performance of the market is forecast to accelerate, with a CAGR estimated at

5.4% for the period 2006-2011 and is expected to drive the market to a value of $4.9

billion by the end of 2011.

India’s estimated population is about 1.2 billion, being second only to China. India has a

GDP of US$1.237 trillion, and is the twelfth-largest economy or fourth largest in terms of

purchasing power. India is ranked 128th on the basis of nominal per capita income which

stands at US$1,068. So Sony has priced its product according to the pocket of the Indians i.e

its targeted market India.

Media Situational Analysis

The media has had their eyes on Sony long before they entered in the household appliance

market. The media can help to promote Sony’s microwave to a greater extent; however, it can

also be the reason for sales decrease. It all depends on what the media happens to be focused

on a particular time. Either way, the media is one big reason why people know about the

work Sony is doing in the household products.

Suppliers Situational Analysis

Sony depends largely on its suppliers to get their raw materials and some pre-constructed

parts so they can develop and produce their microwave. Sony has had a long relationship with

most of its suppliers and knows the importance of those relationships.

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Distributors Situational Analysis

Sony sells some of its products online. However, the major chunk of their sales is generated

from distributers such as Wal-Mart, Amazon, kitchen keepers and others.

Internal Analysis

Sony Corporation is an international company that manufactures and markets appliances

globally. They have a line of microwave ovens- manufactured in the U.S. and in Asia. For

gratifying the needs of India market, the production cost has been cut down by off shoring in

Asia. And featuring products that use less energy, save money and are environment friendly.

The Sony Microwave Ovens which it is going to make available in the Indian market are as

follows:

1. Compact Microwaves

2. Countertop Microwaves

3. Convection Microwaves

4. Over the Range Microwaves (OTR microwaves)

5. Convection and Grill.

SWOT Analysis

Strengths

Sony’s utmost strength lies in the ability to create innovative, quality products. Sony

focused on digital technology when building the PS3 and it has the ability to export video

in high-definition. Utilization of high technology remains its biggest strength. Whichever

product is manufactured and introduced into the market the consumer can use them

easily. No complexity is added to the product. The products are used for a long time. The

products last for long. Consumers face no problem of exchange or default in the product.

1. High technology

2. Product is simple to use

3. Sturdiness

Weakness

Sony’s prime and latest weakness is lack of innovation with PS3. The PS3 has the

capability to export video in high-definition. however since this technology can only

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be seen on a high definition TV which is out of reach of a vast majority so a majority

will not even be able to realize its full potential. Another drawback with PS3 is the

high price which Sony has of late cut down by $100. The high cost of production

perhaps is a major weakness that the company is facing. Sony has to realize a huge capital

for its product production.

The second weakness Sony is the high maintenance cost to be directed for the of

the microwave to be launched in the coming days. As Sony is launching a wide variety of

microwaves depending upon the requirement, which are less common in the targeted

market. The targeted market is more versed with the available simple type of microwaves

available in the market by other companies. So Sony is facing the problem of making the

consumers versed with the utility of its appliances.

1. High cost expansion for production

2. High cost for maintaining the microwave(for user)3. Not common in use in India (strange tools)

Opportunities

Sony seeks a lot of opportunities that utilize their strengths of innovation.

Changing customer’s demands and flavors has helped Sony launch it product at a mass

scale. Today most customers are looking for new and updated products that provide

maximum benefits at the same time. So Sony sees an opportunity of its product’s being

accepted at a considerable pace. The second opportunity Sony is the huge population of

the targeted country so the consumer base requiring such appliance is going to be large.

Moreover the countries economic condition and the industrial atmosphere is quite healthy

which also enhances the opportunity for the company.

1. Changing customer needs / tastes

2. Huge population (1.3 billion)

3. Economic condition and good industrial atmosphere

Threats

Competition isn't the only threat Sony is facing. Sony most recently had to make a

public apology concerning the use of a backdrop in a violent video game,

"Resistance: Fall of Man." Sony used the Manchester Cathedral in northwest

England in this video game, which features a bloody gun battle scene between

American soldiers and aliens. Sony made a formal, public apology on July 6, 2007.

However, when asked to withdraw the game or make donations to community

groups, they have refused.

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Sony has threat from its competitors. More and more companies entering into the

microwave oven field is increasing the competition level. Sony is facing such competition

which has added in its threat. Moreover one more threat Sony is facing is the Socio

Cultural Trends in the society.

1. Competitor

2. Socio Cultural Trends

Target Market Strategy

Sony utilizes the latest high end technology to attract the customers. The women in the age

group 22-45 who are looking for latest updated technology in kitchen appliances constitutes

the main market target. To reach them feature are added that are catching to these group of

people. Although women are the main target group, Sony does not underestimate men either

in their importance as they can also influence the housewives decisions and can also have

interest in cooking

MARKETING MIX

Introduction:

Marketing Mix is a major concept in modern marketing and involves practically everything

that a marketing company can use to influence consumer perception favorably towards its

product or services so that consumer and organizational objectives are attained, in other

words marketing mix is a model of crafting and implementing marketing strategy.

i. Product

ii. Price

iii. Place (Distribution)

iv. Promotion.

Products

The first element in the market mix is the Product. A product is any item that can be offered

to a market for attention, acquisition, use or consumption that might satisfy a customer’s

needs or wants. Product decision normally base on brand name, Functionality, Styling,

Quality, Safety, Packaging, Repairs and support, Warranty, accessories and Services. These

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product attributes can be manipulated depending upon the requirements of the target market.

In addition, customers are always on the look out for new and improved things, this is the

reason the marketers should improve the existing products and/or develop new ones. The old

products not in demand have to be discontinued. Sony has a vast range of products and it now

has entered into the market with its new innovation “Sony Microwaves”. In short, Sony

products can be classified into the following major product categories:

i. Television and Projectors.

ii. Home videos.

iii. Home Audios.

iv. Home Theatre systems.

v. Digital Photography.

vi. Hand cam video cameras.

vii. Computer Peripherals.

viii. Portable Audios.

ix. Games.

x. In-Car entertainment.

xi. Mobile phones.

xii. Storage and Recording media.

xiii. Batteries and Charger.

While taking microwaves into consideration Sony has thought of following points:

Design product for suiting with India food cooking

Stylish of product

Convenient and efficient to cook

Can replace demand for a bigger refrigerator

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SONY Promotion

Brief Introduction

Promotion is a key element of any marketing program. The idea is to communicate the

strategic decisions related to marketing in an effective and efficient manner so as to influence

the target customers ultimately satisfying the objectives of both customer and the company.

The promotional efforts are controllable means directed to create awareness among the public

about its product the microwave oven and what it offers which influence their attitudes

favorably.

Sony Marketing Communication Mix: Sony India has laid down Rs200crore on advertising

and promotion in the current financial year (Promotional Budget) for the entire range of

consumer goods, out of which Rs 60 crore will be spent only on Sony latest innovation Sony

Microwaves. The major elements of promotion mix will include advertising, personal selling,

sales promotion, direct marketing, and publicity. Sony Corporation intends to use all of these

marketing communication mix elements.

Advertising

Advertising can be defined as any paid form of non-personal mass communication through

various available media sources so as to present and promote product, services and ideas etc.

through a designated sponsor. To date, SONY has advertised its new product microwave

ovens through many different ways. Sony uses some popular events like Miss India to

promote its products. Through leading newspapers like Times of India, through Posters and

direct – response advertising (where consumers are encouraged to give feedback to

advertisers). Such advertising is done through direct mail or catalogues. Sony also includes

co-operative advertising in its advertising process. It provides materials and guidelines to the

dealers (e.g. Sony World) for developing ads for print, television or radio commercials

regarding its microwaves.

Sales Promotion

Sales promotion is a marketing field that makes use of a variety of incentives that generate a

specific, measurable action or response for a product or service. Sales promotions include

free samples, discounts, rebates, exchange offers, coupons, premiums, scratch cards, early

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bird prizes, etc. Sony is promoting its microwaves through different sales promotional

strategies. It is using Public Relations and Publicity Public relations for creating and

maintaining positive relationship with employees, shareholders, suppliers, media, educators,

potential investors, financial institutions, government agencies and society in general. The

potential customers have been provided contacts through its website for availing any

information regarding the company and its product. Following things has been taken into

consideration while promoting the product in the market:

Changing awareness about benefits of Oven ( not only reheating but also cook well)

by direct marketing:

Organizing cookery classes : with famous chef

Recipe contests, in-house demos

Giving away freebies in the form of accessories such as glass bowls, aprons and

gloves and hosting co – promotions

SONY Place (Distribution)

Distribution channels need to be decided so that the product is made available in adequate

quantities at places where one normally expects customers to shop.

The marketing management has decided to establish an selective distribution of its products

through its selective dealers i.e. SONY World. Sony distributes its products through various

channels. It makes use of zero-level channel, one level channel and two-level channel. In

India, Sony will use the method of one-level channel for launching its microwaves. In other

words, customer will buy Sony microwave from the approved retailers who will in turn buy

the product directly from the company. Sony will assist the potential buyers, through the

internet to find the nearest retail shop where to buy the Sony products. For this, one has to go

to its website e.g. www.sony.co.in/section/shop and specify the product and location. Then it

will display all the nearest retail shop available. To start with, launching of microwave ovens

will be in India’s top seven cities ( 70% of market with Delhi and Mumbai) at the same time

endeavoring to expand and explore in nonurban, semi- urban markets.

SONY Price

Price is the only marketing mix variable that can be modified quickly. Price variables that

influence the marketing strategy include dealer price, retail price, discounts, allowances,

credit terms etc. Price remains a crucial factor that can influence the evaluation of the product

by customers. Customers tend to directly link price to quality, especially in case of products 15

that are intensively technology based. Since Sony stresses on product quality its products sell

with price ranges which are moderately to high price range, according to its utility and the

targeted customers. So it has laid down various price categories of its microwaves

depending upon the consumption capacity of the masses. Moreover the flexible prices of

the microwaves are: (Rs7.000; Rs18.000); (Rs12.500; 15.000) and ( Rs17.900 for an oven

with grill functions)

Steps in Launching Of Sony Microwave

Sony wanted to launch a new product of its company into the market. This time company is

launching SONY Microwave ovens with different shapes, colors and features. They had done

homework and decided exactly what t o offer and how to generate the sales. It is very

difficult to increase sales because these days large number of products of same kind was

launched in the market one or the other day and thus the company had to face a tough

competition. Sony microwave is the brand extension and will provide the benefit in the

success of the product. These are the following steps kept in mind……..

1. Identifying the competitors: - Before launching the product a proper market study

must be done to know the competitors in the market and their strategies. There are

various competitors of SONY in market offering large range of products like Panasonic,

LG, Onida etc. So for this there is a need of market survey and have to take a serious

look at competitors by doing the proper SWOT (strengths, weaknesses, opportunities

and threats) analysis. With this strategies and target market of competitors will be

known which will be of help in making the policies to compete with them. As Sony is

launching microwave ovens under the brand name SONY it is important to know the

products offered in the market by competitors. There are various products like

Panasonic microwave type countertop, Onida microwave, LG double door microwave

etc offered by competitors. If new product or service is entirely unique and without any

competition, it's important to put product according to the customers prospective .Once

it is decided there will be competitor’s, review their marketing strategies, including

their ads, brochures and websites and target market after all the process it is to be

evaluated how new product will stand up against other products.

2. Target the customer. To successfully launch a new product with minimum financial

outlay, it's essential to focus exclusively on those customers who are targeted according

to the different segments. These customers may be those people who are currently

buying something else and can appreciate the additional features of new product 16

offered to them. So for targeting the market there must be a proper segmentation

according to age, sex, taste, preferences etc. There will be a proper positioning of

product in the mind of the customers.

3. Define marketing strategy and techniques. After defining the target customer, sales

and marketing channels also must be decided. It must be decided whether to distribute

through internet or dealers .Generally, multichannel marketing or 360 degree

marketing approach is considered as of greater success. It is necessary to know target

customer and target market. Suppose your strategy is to market a low-cost customer

you might choose traditional direct marketing sales as your primary channel. The trend

from traditional strategies based on personalization, rather than generalization

approaches integrated. If you want to target high cost customer you might use

traditional as well as modern techniques to distribute the products. HUL involve the

whole organization, because it needs both internal and external communications to

identify the strategy and direction of the organization

4. Test concept and marketing approach. With all the efforts and money it takes to

bring a new product to market, it is undesirable to rush to the launch phase without

testing product. It's best to examine product, marketing message and marketing

materials offered by the company. Before launching the product it is to be tested

whether the product will be accepted by the customer or not. Only after testing is

complete, company should proceed to the final creation of marketing approach and

strategy.

5. Positioning:-Positioning is the art of designing the company’s offer and image to

occupy a place in the mind of the target customers. The goal is to locate the brand in the

mind of consumers to maximize the benefits of the firm. Positioning starts with a

product. Therefore it is important to develop approach in order to obtain a brand

image, target the market and to position the SONY microwave to their respective target

markets. The present report focuses on the explanation of the promotional, marketing

mix and business strategy.

6. Roll out campaign. Campaign often plays a vital role in the launch of a product.

There are various ways of campaign like through advertisement, events, public relations

etc .But no matter what publicity route you choose, first make sure your product is

ready and available for purchase in order to maximize returns. And other marketing

efforts should follow closely on the press roll out. Monitor the results of all media, and

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in the first weeks and months, be prepared to adjust campaign to take advantage of

what is working best. Company must hold various promotional events, advertisements

for the promotion of the product. As SONY is launching the microwave there must be

awareness and availability of the product in market which is only possible by

promotional campaign. All the Medias like newspaper, TV, Radios; internet etc must be

used for the promotion of the product.

7. Launch of the product: - After a proper campaign process it is to be decided about

the launch of the product keeping in mind the various concepts of marketing mix. A

proper process must be followed keeping in mind the 4p’s price, place, product,

promotion .when all is set launch product by handling an inaugural ceremony.

8. Taking the feedback from customer: - Work doesn’t ends after launch of the product

now it’s time to take feedback from customer about the product. Feedback will tell

whether the product is successful or not. Company will also come to know about the

need of customer and can review the product. Feedback is necessary because by this it

can be specified that what consumers want and what they are getting. It will also help in

the launching of new product.

9. Know your product's lifecycle. The campaign which is used during the introduction

phase of product launch will need to be updated as product matures. It is needed to

monitor the marketing results carefully and record the results that will indicate when

it's time to revise the product, media message for generating the higher revenue. This is

needed because every product reaches the maturity stage where revenue generations

decrease and it’s time to review the product.

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Projected MARKET GROWTH of MICROWAVE

This graph shows the projected market growth of the product after the one month of

launch up to the fifth month. According to this market survey the product market share

is hoped to increase rapidly in the first month but due to the tough competition in the

market it starts declining at the ending of the second month.

But after the end of the third month sales will again increase due to the quick response of the

company SONY will increase its sales promotion of the microwave creating awareness in the

market. Due to this there will be an increase in the sales and will remain constant up to fifth

month. This shows that after launching the product job doesn’t ends but it needs regular

promotion in case of new product. After examining the market cause of decline in the growth

of product may indicate that it was caused by the decrease in the price of the competitors’

products. So here SONY will reduce its products prices and records an increase in the growth

rate and maintain it. Market survey is must in today’s competitive world because market

trends keep on changing regularly so that’s why it’s necessary.

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Pricing Strategies

Premium Pricing

Use a high price when the product or service is unique. This approach is useful where the

product has a sizeable competitive advantage. Such high prices are charge for luxury products

as Sony charged for its laptops, plasma televisions, audios, Television and Projectors, Home

video, Hand cam video camera, Computer Peripheral, Portable Audio.

Penetration Pricing

The price charged is set artificially low for products and services in order to gain access into

market share. Once this is achieved, the prices are adjusted to higher level. This approach was

used in Sony mobiles, Sony audios.

Economy Pricing

This is an economic low price approach. The marketing and manufacture costs are kept

minimum to set such prices. Supermarkets often have economy brands for soups, spaghetti,

etc.

Price Skimming

A high price is charge since the product has a substantial competitive edge due to its unique

features. However, such advantage can not persist for considerable time because high price

will bring forward fresh competitors into the market, and the prices eventually fall due to

increased supply. Manufacturers of digital watches used skimming approach in the 1970s. 20

This tempted other manufacturers into the market resulting in lower production costs bringing

down the prices. Hereafter companies had to adopt other marketing strategies and pricing

approaches.

Apart from the above four main pricing policies/strategies which form the bases for the

exercise, there are other important pricing approaches.

Psychological Pricing

This approach is used to induce an emotional response from the consumer instead of a

rational one. For example 'price point perspective, 9999 rupees and not ten thousand.

Product Line Pricing

When there is a range of product or services and the pricing reveal the advantages of parts of

the range. For example car washes. Basic wash could be $2, wash and wax $4, and the whole

package $6.

Optional Product Pricing

Companies try to increase the amount spent by the customer once they start buying. Optional

'extras' result in increase in the overall price of the product or service. For example airlines

charge for optional extras such as guaranteeing a window seat or reserving a row of seats next

to each other.

Captive Product Pricing

Companies charge a premium price in situations where products have complements to

capture the consumer and then regain margins from the complement. For example a razor

manufacturer will charge low price for the razor and recover its margin (and more) from the

sale of specially designed blades which only can fit into the razor.

Product Bundle Pricing

Here sellers sell products as a single package. This also serves to shift old stocks. Videos and

CDs are often sold using this approach.

Promotional Pricing

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This is a very common and popular approach to promote a product. There are several

examples of promotional pricing approaches such as BOGOF (Buy One Get One Free).

Geographical Pricing

Geographical pricing means there are variations in price in different parts of the world. For

example rarity value, or where shipping costs increase price.

Value Pricing

This approach is applied when external factors such as recession or increased level of

competition makes companies provide 'value' products and services to maintain sales e.g.

value meals at McDonalds.

Building of Strategy

It would be very difficult for the company to find suitable successors for two two pioneers of

the umbrella strategy company. Sony is a multi national company having major branches in

Europe and the United States with stock listing in 23 stock exchanges. In order to become

more profit oriented, the Japanese school culture strategy is not good enough. It should lay

more emphasis on market share, especially in Japan where its market is shrinking. Strategy

should aim at greater control and better communication between managers and workers,

especially the engineers in the R&D Department. Company should adopt a more planned

strategy, outlining the general direction for the company

Diversification

One possible direction is putting more focus on household appliances’ know- how in non-

consumer business. Currently, the consumer has the power to choose from a wide range and

competition is tremendous. The competitors are capable of copying the product in a short

time. To increase its profit margins, Sony should focus on the business sector and industries

that supply high technology equipment and parts. This would fully utilize the R&D

Department, the strongest plus point of Sony without waiting for the price cutting and

technology adaptation in order to suit the average consumer’s requirements. This would also

make Sony less dependent on coming up with a steady stream of relatively short-lived

hit products, and able to use its unique talents in video and semiconductor technology to

create its version of the office of the future.

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Sony is often equated to expensive, high-profit end of the market. It is advisable that the

organization should expand its product range and offer lower priced, simpler featured

products which would take care of other imitators. With the lower priced line, Sony can

increase its shares in both Japanese as well as overseas

Alliance and Cooperation

Sony should try to become a leader instead of being a maverick. There is a great difference

between the two, the leader, is not only a great innovator, but also is a great coordinator. New

products, which entail both hardware and software features such as the Mavica, should

attempt to attain industry wide standards. Even if these standards may not be the best ones yet

by pioneering the product Sony, would gain a considerable head start in the field allowing

Sony to concentrate on further improvement and development of the product. Sony is not

large and strong enough to provide both software and hardware support for a single product.

They also do not have enough know-how of the creative software market.

Within the company, the different R&D groups should collaborate more effectively. It is also

crucial to have product line that is much more compatible with one another. That means a

thorough communication between groups and managers, without any secret projects.

Products should have a higher added value and durable frequent model changes should be

avoided. There is need to change from a manufacturer-orientated approach to a consumer-

orientated one. The brand-line compatibility also leads to brand loyalty from the consumers.

A more cooperative approach is required with the other Japanese consumer electronic firms.

When the Japanese took over the US market through cheap yet quality consumer goods, there

was stiff competition at the lower end of consumer goods, from other Asian countries such as

Taiwan and South Korea, which had low labor costs. For that reason, the Japanese firms

should cooperate in setting up standards in high technology areas to harvest maximum profits

and pass on the technological lead-time to fellow Asian countries.

Cost Cutting

Cost cutting is an important issue. R&D plays a central role in the success of Sony and

although it takes up 10% of sales it cannot be cut drastically. Therefore, cost cutting is the

only plausible way to improve profit margins.

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Sony at present is not making full use of lower cost areas in the world, especially Asian

countries. , Sony can set up factories in these countries take advantage of their cheap labor. In

addition it will get a head start in these potential consumer markets.

It can also, refine products instead of reinventing them. This way set up cost will reduce and

greater automation can be achieved.

Integration of production, design and marketing

The production and marketing of a product is quite different from designing and developing.

The design stage is generally dissociated from market research and analysis. Often, it is

reasoned that the marketing personnel will find a market for a product once it has been

developed. To correct this , R&D should first get a feed back on consumer needs and then

only start innovation instead of trying always to create new markets. The designing team

should have enough freedom as well as take on greater responsibility for making the product

fit to requirements of the market.

Implementation

The internal strategy should first be reviewed starting with the review of corporate goals. The

strategy should integrate the Japanese work ethics and its western counterparts. This requires

stressing the significance of profits and its responsibility to shareholders in the policy

statement. Integration of the designing, production and marketing units, along with enhanced

communication levels between each group, need to be encouraged. The management plays

the role of liaison and guidance and provides the organization with specific short and long

term goals and strategies. These changes are desirable to balance business and engineering.

It is crucial to have alliances with fellow electronic manufacturers / competitor to prsue

mutual benefit. For new products, new standards for the industry should be actively sought

after. This is also portrays a change in culture for Sony thus the top management needs to

actively push and pursue in this direction.

Cost cutting, with stress on utilizing the cheap labor available in the Asian developing

countries, should then be implemented. This could be part of a long term strategy. The work

force could also be made more elastic. Finally, diversification, emphasizing the need for

making business supplies a key part of Sony's business. Sony should endeavor to achieve

these long term goals. However, the end product ratio between consumer and business

products should be regularly reviewed right through the process to realize the optimum mix.

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Conclusion

Although other electronic firms are taking market share and profits from Sony by being

copycats, the heart of Sony's success, the innovative spirit and quest of excellence and

perfection cannot be copied. Sony's main task is to integrate its talent by placing

common goals and priority for this increasing competitive market. Sony also has the

potential to innovate into a company with international operations as well as culture

since it was one of the first Japanese companies to set up a main branch in the United

States. With strategy and luck, Sony could become a great firm as it was and will be.

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References

1. http://www.sony.net/SonyInfo/CorporateInfo/

2. http://www.sony.net/SonyInfo/IR/financial/fr/08q4_sony.pdf

3. http://www.sony.co.jp/SonyInfo/CorporateInfo/History/

4. http://reviews.cnet.com/4511-5_7-html?

qt=delldhsnotebookseditorsratingtab&do=1&ds=1

5. http://news.sel.sony.com/en/corporate_information/sony_brand

6. http://en.wikipedia.org/wiki/Sony

7. http://www.salespromo.co.uk/article/40

8. http://www.appliancemagazine.com/news.php?article=257&zone=0&first=1

9. www.financialexpress.com/news/microwave-oven.

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