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  • Test Administrators Technology Guide Oklahoma School Testing Program & College and Career Readiness Assessments Spring 2018

  • 1

    Table of Contents About this Guide .................................................................................................................................................. 4

    Launching the Kiosk .............................................................................................................................................. 4

    Windows ........................................................................................................................................................... 4

    Mac ................................................................................................................................................................... 5

    Linux .................................................................................................................................................................. 6

    iPad ................................................................................................................................................................... 7

    Chromebook ..................................................................................................................................................... 9

    Login Screen ........................................................................................................................................................ 10

    Practice Test ........................................................................................................................................................ 12

    Session Selection Screens ................................................................................................................................... 13

    Session Access Code ....................................................................................................................................... 14

    Using the Proctor Password ........................................................................................................................... 16

    Options Page ................................................................................................................................................... 17

    Directions Page ............................................................................................................................................... 17

    Test & Question Navigation ................................................................................................................................ 18

    Student Tools ...................................................................................................................................................... 19

    Guideline Tool ................................................................................................................................................. 19

    Sketch & Highlight .......................................................................................................................................... 20

    Calculator ........................................................................................................................................................ 21

    Answer Masking ............................................................................................................................................. 22

    References ...................................................................................................................................................... 23

    Student Accommodations .................................................................................................................................. 24

    Color Contrast ................................................................................................................................................. 24

    General Masking ............................................................................................................................................. 26

    Text-to-Speech ................................................................................................................................................ 27

    Screen Zoom ................................................................................................................................................... 28

    Pausing Test ........................................................................................................................................................ 29

    Turn-In Test ......................................................................................................................................................... 30

    Additional Guidance on OSTP Error Messages and Moving Students to Different Devices ............................... 33

    General Guidance ........................................................................................................................................... 33

    Site Readiness Test ......................................................................................................................................... 34

    Loss of Internet Connection Prior to Beginning a Test Session .......................................................................... 34

  • 2

    No internet connection found. .................................................................................................................... 34

    We could not establish a connection to our server, please check your internet connection. .................... 36

    We were unable to get your Test Session. Check your internet connection and try again. ....................... 37

    An error occurred while loading the test! ................................................................................................... 38

    Loss of Internet Connection after the Student Starts a Test .............................................................................. 39

    Please raise your hand and notify your proctor. ......................................................................................... 39

    Please raise your hand; your test session has timed out. Your responses have been saved locally. ......... 40

    Please raise your hand and notify your proctor: Your response is not able to be stored. ......................... 41

    Intentionally Moving a Student to a Different Device ........................................................................................ 41

    Troubleshooting .................................................................................................................................................. 43

    Common Troubleshooting Practices .............................................................................................................. 43

    Pausing/Logging Back In ............................................................................................................................. 43

    Clearing the Application Cache................................................................................................................... 43

    TTS Issues ................................................................................................................................................... 44

    Required language support is unavailable .................................................................................................. 44

    "The necessary support for audio playback is not detected on this device." ................................................ 44

    Support Call-In Information ................................................................................................................................ 46

  • 3

    2018 eMetric, LLC This document, including any and all attachments, contains the proprietary and

    confidential information of eMetric. It is not to be distributed to any party without the explicit written

    consent of eMetric.

    iTester is a trademark of eMetric LLC.

    The following are trademarks or registered trademarks of Microsoft Corporation in the United States and/or

    other countries:

    Microsoft

    Windows

    The following are trademarks or registered trademarks of Apple Corporation in the United States and/or

    other countries:

    Mac

    OS X and macOS

    iPad

    The following are trademarks or registered trademarks of Google Corporation in the United States and/or

    other countries.

    Chrome

    Chromebook

  • 4

    About this Guide This technology guide describes how to launch and log in the OSTP Kiosk on supported testing devices. It

    explains the Tools and Accommodations available within the application and how to use them. It also helps

    answer some common questions, provides guidance for offline scenarios, and contains troubleshooting tips.

    This guide is designed to help Test Administrators, School Test Coordinators and Technology Coordinators

    during online testing.

    Note: The OSTP Kiosk is a version of the iTester student testing kiosk application that has been tailored for

    Oklahoma School Testing Program. Some technical documentation may refer to the HSA Kiosk as iTester.

    Launching the Kiosk Listed below are the instructions for launching the OSTP Kiosk on supported devices.

    Windows To launch the OSTP Kiosk, double-click the icon for the OSTP Kiosk on the desktop of the computer.

    If you have any programs open on the computer, the OSTP Kiosk will let you know t

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