System Center 2012 R2 Service Manager in the Hybrid Cloud

Filippo SeraciniRanganathan Srikanth

CDP-B311

Related content

Labs (session codes and titles)CDP-H208 Speed Lab2! – Introduction to Automation, Service & App Management

CDP-H310 System Center 2012 R2 Lab 3: Automation & Self-Service

CDP-H311 System Center 2012 R2 Lab 4: IT Service Management

Find Me Later At. . .Cloud and Datacenter Platform booths

VisionDelivery commitments for in-market offeringsInvestment areasAlignment to Hybrid cloud

Session Objectives

Automate Automating IT operations and standardized best practices

Manage

Simplify cloud management with consistent processes

Operate

Infrastructure, workload, and application monitoring

Provision

Cloud and workload deployment and configuration

Unified management

Delivery commitments to in-market offerings

• The road travelled

• What’s next

AgileMetrics drivenTransparent (do ask, do tell)Committed to the ecosystem

New Team; New Culture

InvestmentsEngineering – Agile development process

Backlog

Partners

Support

Customers

MVPs

AgileTAP

Connect

Prioritization

AgileTAPRelease UR

Test

Dev

IterationPlanning

WeeklyBi-Weekly

Quarterly

Engineering System

One engineering team; One backlog

Balanced engineering and customer priorities

Build cadence improved for SM Agile TAP releases

Invested test automation

Customer dis-satisfaction

Usability

Stab

ility

Feat

ure

gaps

Upgra

de

Complex

ity

Custo

miza

tions

TCO

Foot

print

Partn

er d

epen

denc

ies

Inte

grat

ion

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

41%

27%

20% 19%

11% 10%6% 5%

2% 2%

Segmentation by scenarios

Incident Management Service Catalog0

10

20

30

40

50

60

70

80

90

100

2014 2013 2012

SM 2012 SP1

SM 2012 R2

UR6

UR2 UR3 UR4 UR5

Skip

April 2014 July 2014 October 2014 January 2015

Skip

Service Manager - faster cadence

UR cadence – once a quarter

UR2•Largest payload in SM history•Resolved long running “maximized window” class of bugs•30% performance improvement in the console

UR3(includes UR2)

•Big focus on usability & connector fixes•DW diagnosability improvements

UR4(includes UR3)

•More usability fixes

Downloads of quarterly update rollups (URs)

SP1 UR4Oct,2013

R2 UR2Apr,2014

R2 UR3Jul,2014

4X increase in download

rate

We like what you have done with the product. We are willing to be a reference customer in the Houston area – Enterprise Customer @EBC, Sep, 2014

You have the right priorities.– Enterprise customer @EBC, Aug, 2014

Quarters post Release

Q1 Q2

Service Manager – faster cadenceImpact• Ecosystem adopting

bi-weekly cadence – SMAgileTAP

• Ecosystem confidence flowing to customers

• Customers voicing approval

• What’s next

SM 2012 SP1

SM 2012 R2

UR6

UR2 UR3 UR4 UR5

Skip

April 2014 July 2014 October 2014 January 2015

Skip

Service Manager – on going rhythm

Support for Windows Server vNextSupport for SQL 2014Support for Office 2013 (Lync, SharePoint 2013)Performance & Scale improvementsWrite collision avoidance (major usability improvement)

Planned work items

Workflow server scale outAzure Automation ConnectorDW & Reporting improvements

Aspirational work items

Self-service portal technology and strategyService Management as a Service

Planning areas that are in discussion

Deep engagement with the community65+ members in SMAgileTAP150 customer/partners on monthly LyncUp calls (up 5x since Jan, 2014)2000+ twitter followers (@servicemanger) (up 2x since Jan, 20143500 members in LinkedIn55,000 blog views per quarter (4 posts per month)65,000 downloads of e-book

Commitment to the eco-system

Service Manager booksFree e-books:

Optimizing Service Manager eBook (here) Introducing Microsoft System Center 2012 R2 (here)

PG working closely with other authors on more books

Soliciting Product feedbackConnect for Service Manager is back!Submissions open for bugs and feedbackhttp://aka.ms/A3rs15

Commitment to the eco-system

Ecosystem confidence is flowing to customersCustomers voicing approvals

Impact of all these engagements

Scenario: Hybrid Clouds and Service Manager

Demo

ITSM Capabilities from Microsoft System Center Service Manager in the Hybrid Cloud

Website: http://www.gridprosoftware.comTwitter: @gridproFacebook: https://www.facebook.com/GridproLicensing and evals: sales@gridprosoftware.comThe Suite: http://systemcentersolutionstore.com

Gridpro

“IT asset management (ITAM) is a framework and set of processes for strategically tracking and managing the financial, physical, licensing and contractual aspects of IT assets through their life cycle.”Gartner, May 2013

Managing Hybrid Clouds

SaaS

PaaS

IaaS Private

Private

Hosted

On PremService Manager

Demo

Managing Azure Assets in Microsoft System Center – Service Manager

Website: http://www.provance.comTwitter: @Provance, @SCsolutionstore, @gordwattsTechExpo – System Center Alliance zoneThe Suite: http://systemcentersolutionstore.com

Provance

Hybrid Cloud Service Management

Cloud firstEnable Hybrid Cloud ScenariosService Management is a key element of all Cloud scenarios

Key Takeaways

Enhance SM value through continued investments in stability, usability & performanceInnovations through cloud scenariosEnable of ecosystem of partners

Resources

Learning

Microsoft Certification & Training Resources

www.microsoft.com/learning

Developer Network

http://developer.microsoft.com

TechNet

Resources for IT Professionals

http://microsoft.com/technet

Sessions on Demand

http://channel9.msdn.com/Events/TechEd

Come visit us in the Microsoft Solutions Experience (MSE)!Look for the Cloud and Datacenter Platform area TechExpo Hall 7

For more informationWindows Server Technical Previewhttp://technet.microsoft.com/library/dn765472.aspx

Windows Server

Microsoft Azure

Microsoft Azurehttp://azure.microsoft.com/en-us/

System Center

System Center Technical Previewhttp://technet.microsoft.com/en-us/library/hh546785.aspx

Azure Pack Azure Packhttp://www.microsoft.com/en-us/server-cloud/products/windows-azure-pack

Azure

Implementing Microsoft Azure Infrastructure Solutions

Classroomtraining

Exams

+

(Coming soon)Microsoft Azure Fundamentals

Developing Microsoft Azure Solutions

MOC

10979

Implementing Microsoft Azure Infrastructure Solutions

Onlinetraining

(Coming soon)Architecting Microsoft Azure Solutions

(Coming soon)Architecting Microsoft Azure Solutions

Developing Microsoft Azure Solutions

(Coming soon)Microsoft Azure Fundamentals

http://bit.ly/Azure-Cert

http://bit.ly/Azure-MVA

http://bit.ly/Azure-Train

Get certified for 1/2 the price at TechEd Europe 2014!http://bit.ly/TechEd-CertDeal

2 5 5MOC

20532

MOC

20533

EXAM

532EXAM

533EXAM

534

MVA MVA

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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.