Test guide

Guide to our servicesFor the over 50s in and around Plymouth

www.ageukplymouth.org.ukRegistered charity No. 281820

2 www.ageukplymouth.org.uk

Although we would like to thank all of the sponsors within this brochure for their support, neither Age UK Plymouthor the Cornish Times can recommend or endorse any services or products that they may supply.

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www.ageukplymouth.org.uk 3

Who we areAge UK Plymouth is an independent localcharity, which has operated for over 70 years inthe City of Plymouth. We provide a variety ofservices to over 1000 people over the age of50 every week, including those who may bevulnerable or socially isolated. We supportcarers of people over the age of 50 and offera wide range of activities and opportunities.

Our mission‘Age UK Plymouth exists to care for andwork with older people and their carers inand around the City of Plymouth to improvetheir quality of life through the promotion ofchoice opportunity and independence.’

Our valuesCaring• Being approachable, accessible

and responsible• Caring about what older people think,

listening to their views• Caring about what older people need,

asking what is important to themEnabling• Offering people as little or as much support

as they need to help themselvesInfluencing• Ensuring that the voice of older people is

heard on matters which concern themEmpowering• Providing people with choices based

on informationAdaptable and Innovative• Finding new and diverse ways of doing things

that meet the changing needs of older peopleEffective• Ensuring good standards in all our services,

focussing on the outcomes for older peopleWorking in a way which places people inthe centre of our planning

Elspeth Sitters House

Hoegate Street

The Barbican

Plymouth PL1 2JB

William Venton Centre

8 Memory Lane

Plymstock

Plymouth PL9 9GH

William & Patricia Venton Centre

incorporating River View

Dementia Centre

Astor Drive

Mount Gould

Plymouth PL4 9RD

What we offer

• Information and Advice• Day Activities and Opportunities• Dementia Care and Support Services• Advocacy Service• Student Placements• Residential and Respite Care• Volunteering Opportunities• Carers Support• Talks and Presentations• Home Care Services• Community Support• Active Ageing Centres• Education and Training• Room Rental• Phone Friends• Lunch Clubs and Coffee Shop• Hairdressing• Chiropody• Holistic Therapy• Computer Training• Fundraising Activities• Day Trips• Hobbies and Interests• Exercise and Keep Fit• Befriending Services

Age UK Plymouth Centre locations

Head office: River View Centre, Astor Drive, Mount Gould, Plymouth PL4 9RD

General enquiries telephone: 256020

e [email protected]



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tone and flexibility - and have fun!

Yogalates Mon 10.30-11.45 am - Bere Ferrers Church HallYoga Mon 7.00-8.30 pm - Bere Ferrers Church HallPilates Tues 10.00-11.30 am - Whitchurch Village HallPilates Tues 7.00-8.15 pm - Tavistock United Reformed

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Information and AdviceAge UK Plymouth’s Information and Adviceservice offers a range of services designedto encourage people aged 50 and over tomaintain their independence. This is a freeservice and aims to enable people to remainindependent, in control and able tomake informed choices.

It’s your Starting Point to find out howwe can help you.

Age UK Plymouth is a Partner of Advice Plymouth’s universal adviceand information service.

Our Information & Advice Service offers:

Benefits health checks: For people who maybe eligible to receive benefits or are unsureabout their entitlements.

Money Matters: How to maximise your income.

Legal Matters: Support on a wide range ofissues - 30 minutes free .

Health Matters: Information on healthy living,keeping fit and having a well balanced diet.

Energy Advice: Ways in which you may be ableto reduce your fuel and water bills.

Activities: Information on a full range of social,educational and creative activities.

Signposting: to other organisations specialisingin the well being of older people.

Home visits may be arranged for peopleunable to access our drop in centre.

Reducing isolation

Age UK Plymouth is committed to reducingisolation by helping people to re-engage withtheir community to help combat loneliness.

Our Valuing Lives Service provides: a friendlyface, quality time and company to lonely orisolated older people on a one to one basissupported by a community network ofexperienced volunteers.

Phone Friends: a service which offerstelephone support by a friendly voice to people who perhaps live aloneand may feel isolated, lonely or haverecently been discharged from hospital.

Holiday Friends: a telephone service offeringsupport and reassurance to the individual whilsttheir relative / carer is away on holiday.

Our Advocacy Service offers

A totally confidential and independentappointment based service providing one to onesupport for older people who are dealing withspecific issues that affect their lives.

Support with: making life changing decisions,during assessment / GP appointments,challenging decisions or making complaints,telephone calls and writing letters on yourbehalf and any housing related concerns.

t 01752 256020e [email protected]



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Day Opportunities

We have three centres across the City (The

Barbican, Mount Gould and Plymstock) which

are open 5 days a week and offer a wide range of

high quality day activities, freshly cooked

wholesome meals and a friendly atmosphere

supported by experienced staff.

Active Ageing Centres

Situated on the Barbican and in Plymstock are

our lively Active Ageing Centres, where people

over 50 can meet others socially and join in

with the many activities on offer.

You can book into our varied activities

programme, or simply drop in for a drink, snack

or one of our home cooked lunches.

Activities• Tai Chi & Yoga

• Dance and gentle exercise

• Whist, Bridge and board games

• Bingo and quizzes

• Reading Groups

• Embroidery and Sewing

• Knit and chat

• Health and Well Being

• Movie Club – Vintage films

• Day Trips

• Computer Training

• Target Bowls and Skittles

• Arts and Crafts

• Music

• Mens Club Themed Days

• And much more!

Health and Well BeingCome and experience the ‘feel good’ factor

by having your hair done, feet tended or gain

the benefits of gentle hand and foot massage

which can help to give a sense of personal

balance and relaxation.

All our centres offer hairdressing, chiropody

and holistic therapy facilities at very

reasonable prices.

Drop in Coffee Shop and CaféCoffee, tea and a selection of home-made

snacks are available Monday - Friday between

10am and 2pm at our Active Ageing Centres.

LunchesOur freshly cooked meals are served from 12.00

and offer a good choice from a varied menu

– all are very reasonably priced and you

can choose from 1, 2 or 3 courses.

Sample Menu choices

Beef in Red Wine • Leek & Potato Bake

Pork Chop & Onion Gravy • Baked Ham

& Eggs • Poached Cod & Parsley Sauce

Sweet & Sour Chicken • Stuffed Peppers

Fruit Flan & Cream • Cherry Cheesecake

Ice Cream • Pears & Chocolate Sauce

Sunday lunches are

also available to book

at the William & Patricia

Venton centre in

Mount Gould.

Please ring 256020 to

book or find out more.




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• Sports injuries • Recent and longstanding injuriesWe also offer • Pilates, Yoga, Hip, Knee and Balance Classes

• Acupuncture • Sports Massage • Animal Therapy

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Residential Care witha Difference

Age UK Plymouth aims to provide ‘housing with

care’ for the residents of Patricia Venton House.

We acknowledge that every resident is unique

and understand that individuality is maintained

through choice, opportunity and respect.

Patricia Venton House is a purpose-built

Registered Residential Care Home, situated

within the William & Patricia Venton Centre

at Mount Gould. There are 24 rooms within

the home, which is currently registered for

25 people, including registration for a couple

to share one of our large ‘premier’ rooms.

Patricia Venton Houseprovides:• Comfort, privacy & support, allowing you

to live as independently as possible

• Choice of a single room or a spacious

‘premier’ room

• Own front door, letterbox and bell

• En-suite bathroom

• Wetroom facilities

• Beautiful views over the River Plym

or towards Dartmoor

• Communal lounges & dining room

where you can socialise

• Well maintained landscaped gardens

• Hairdressing salon and Chiropody on site

• Access to a wide range of entertainment

and activities

• Close to regular bus route into the City Centre

• 24 hour support from experienced care staff

• Registered with the Care Quality Commission

• Short Term Respite Care is available

Residents can pay privately or can be

funded by the local authority (if eligible).

For further information please

telephone 256020 or email

[email protected]


Dementia Care Services

Our River View Centre based at the William &

Patricia Venton Centre in Mount Gould offers

a range of specialist services for people over

50 who have cognitive impairment such

as dementia or memory loss.

The centre provides a comfortable and safe

environment with a ‘home from home’

atmosphere.

We are open seven days a week including bank

holidays and our fully trained care staff provide a

wide range of creative and stimulating activities

giving people a real sense of achievement.

Our aim is to provide a person-focused

adaptable approach to dementia with

meaningful activities to meet the individuals’

need, building their skills and abilities to

promote confidence and independence.

Short Breaks and Overnight Respite• Operates seven days a week

• Supports carers needs during emergencies

• Respite for carers needing a short break

• Rooms are dementia friendly with profile beds

• Wetroom facilities

Carer SupportWe offer help to support carers with regular

meetings and education courses delivered by

experienced practitioners and professionals.

Our specialist Dementia Carer Support

team provide carers with up to date

information on the services available

to help them in their caring role.

Respite and day care can be purchased

by private means (self funded), using

personal budgets, direct payments or

through Adult Social Care referral.

To find out more about our dementia

services or to arrange a visit to

The River View Centre please call

t 01752 256020 during office hours 9am-4.30pm

e [email protected]

Day Care Service• Operates 7 days a week, 365 days a year

• Offers flexible day care hours to suit

individual needs

• Introduction sessions

• Includes a ‘twilight’ service from

4.00 pm – 10.00 pm

• Provides day respite for the carer

• Offers a range of activities from arts and

crafts to music and singing

• Day trips out for picnics and pub lunches

• Reminiscence group sessions to share

valuable memories

• Social interaction with other client groups

• Shopping Trips




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Vospers have been in partnership with Motabilityfor over 30 years and we pride ourselves on havinggained invaluable knowledge and experience. Our Motability customer service is improving every year and we put this down to our two main strengths; our Sales Team and our Service Team.

We want you to enjoy your car without havingto worry about a thing. You won’t have to spend

any extra on insurance, servicing, maintenance,breakdown assistance, new tyres or windscreen replacement as these are all included.

You don’t even have to be able to drive yourself as you can nominate up to two other drivers or if your child receives the allowance you can get a car on their behalf.

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Home Care and

Community Support Service

Our Home Care Servicehas been operating for over 70 years and

offers a high quality flexible service to

people aged 50 and over, living in and

around the City of Plymouth. Our service

helps people remain independent in their

own homes for as long as possible.

We are a person focused, reliable and adaptable

service to suit individual needs with the aim of

providing you with a high quality regular service.

You are introduced to the home care assistant

by our friendly team leaders so you always

know who is coming into your home.

Our staff are carefully selected, fully

referenced and comprehensively trained

on best practices including safeguarding and

everyone is fully checked with the DBS

( Disclosure & Barring Service).

Our trained and experienced staff

can help with things like:

• Domestic tasks (e.g. polishing, dusting,

vacuuming, washing floors, washing

dishes, cleaning work surfaces)

• Changing bed linen and laundry

• Local shopping

• Reading and helping with correspondence

• One off ‘spring clean’

If you would like to find out more about our

Home Care and Community Support Service, a

member of the team will make an appointment

to visit you at home to discuss your needs.

For further information contact:

t 01752 256020

e [email protected] ‘The assistance I am given by my Home Care

Assistant is of the highest standard and the work

carried out is excellent. He is willing to undertake

any task I have requested and I very much value his

friendly approach and companionship’.

Mr W Wilcox - Plymouth

‘I have been having Age UK Plymouth’s Home Care

service now for a number of years and find their

service excellent, I have Michelle on a Tuesday who

does my housework and Marie who gets my

shopping every week. The staff are a real help to

me and I look forward to their visits’.

Mrs Pat Luft – Plymouth


VOLUNTEERING

If you have the time and want to make a realdifference to other peoples lives, why notbecome a volunteer with Age UK Plymouth?

We depend upon the kindness and dedicationof volunteers to deliver many of our services.

Volunteering is a great way to learn newskills, share knowledge, make newfriends and ‘have fun.’

Volunteering can also help to buildconfidence and provide the experienceneeded to gain future employment.

There are many volunteering opportunitiesavailable with Age UK Plymouth including:

• Administrative and reception support

• Befriending and Enabling

• Providing valuable support topeople with dementia

• Becoming a Trustee

• Helping in our Day Centres or Residential Care Home

• Sharing your skills by delivering Healthand Wellbeing sessions such as artsand crafts, exercise and dance, musicalor leisure sessions

• Volunteer Driving - to help transport guestsbetween their homes and our centres

• Minibus drivers for outings and events

• Gardening at our centres

• Fundraising and Marketing

• Assisting in our kitchens and coffee shops

• Information and Advice

• Advocacy

• Training (course delivery)

• Teaching older people to use technology(computer skills, mobile phones etc.)

• Project Work

• Leaflet distribution

• Helping at events / shows

• Volunteer Champions -to take the leadin supporting our volunteer networksby becoming team leaders andvolunteer supervisors

What you can expect as a volunteerwith Age UK Plymouth:

• A structured recruitment procedure

• Reimbursement of out of pocket expenses

• Regular support / team meetingsand information sessions

• Access to training and a volunteercareer structure

• Being a valued member of the team

• Recognition of achievements

Our volunteers are an integral part of theorganisation and we pride ourselves ondeveloping our teams to achieve thehighest standards in their chosen roles.

We provide advice, support, training andmentoring to volunteers, where appropriate tofurther their individual personal development.

Our volunteers are from widely diversebackgrounds with ages ranging from 16 to 80+ years, each donating from2 hours to 25 hours per week.

If you have the time, skills and enthusiasmwe would like to hear from youFor further information contact our Volunteer Co-ordinator on : t 01752 256020e [email protected]

Zoe Hummel and Jane Parsons - Volunteers at Age UK Plymouth

Zoe said: ‘I enjoy volunteering at Age UK Plymouth as I am learning skillsand gaining experience which will help me with further employment’.

Jane said: ‘I have volunteered for over 10 years with the charity and Ireally enjoy making a difference to the lives of older people. I look forwardto going as I also benefit from the interaction and company’.



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Staying safe

Many of us are anxious about crime. Taking afew simple precautions to make ourselves andour homes more secure can help us to avoidbeing targeted and give us peace of mind.

• Fitting your doors and windows with goodlocks can go a long way to deter burglars.

• Outdoor lights are particularly usefulbecause they not only act as a deterrent,but also make it easier for you to find yourway if you’re coming or going after dark.

• Be sure to lock all outside doors and checkthat all the windows are locked.

• Keep valuables out of sight. If you are outfor the evening, leave a front room light on(not the hall) and consider putting the radioon too.

• If your valuables are stolen, they’re morelikely to be found by the police if you mark

them with your postcode and the numberof your house and flat.

• Neighbourhood Watch schemes are selfhelp groups that work in partnership withthe police, local councils and other agenciesinvolved in community safety to preventcrime.

• You don’t need to feel embarrassed aboutrefusing to let someone into your home.Only let someone in when you’re absolutelysure that they’re genuine.

Valuing LivesValuing Lives is a three yearproject funded by the BigLottery which will allow AgeUK Plymouth to providesupport to 450 vulnerable or socially isolated olderpeople to significantly improve their quality of life.

Our aim is to meet the needs and aspirationsof socially isolated people over the age of 50,who live in and around Plymouth. The serviceis available to anyone over 50 and aims toreach people who are hidden to society whomay not naturally ask for help.

We offer activities and opportunities to reducetheir isolation, improve their overall healthand wellbeing and increase their engagementwith the local community.

IsolationOlder people can become isolated withintheir own homes. Isolation can be caused bydeveloping mobility problems, bereavement,having a loss of confidence, life changes, or acondition such as dementia.

One in 10 people aged 65 or over say they arealways or often feel lonely - that’s just over a millionpeople. Half of all people aged 75 and over livealone and, at present, half of all older peopleconsider the television their main form of company.

Community EngagementAge UK Plymouth’s unique service develops andpromotes a positive relationship with eachindividual to encourage social interaction andengagement with their local community.

Each person is individually matched witha volunteer befriender who will support themon a regular basis encouraging and assistingthem to take part in local activities andcommunity based opportunities.

Our volunteers receive specialist training andregular supervision to develop their skills andknowledge of issues affecting older people whichcan enable them to highlight any difficulties.

Valuing Lives VolunteersThe volunteer role is to develop and promotea positive relationship with the service usereither at home, or in the local community:(this depends on the activities agreed).

The volunteer also has a role to build trust andcompanionship in this relationship – this is doneby visiting an older person on a regular basis(weekly or each fortnight).


Volunteers receive specialist training from theValuing Lives Project team and Age UK Plymouthfully supports the befriender to carry out their roleand meet the needs of the service users.

The Valuing Lives Project team provides regularsupervision and ongoing mentoring to thevolunteer – this facilitates the developmentof a good feedback mechanism to highlightany difficulties that the service user maybe encountering, which in turn willenable early interventions.

Making a DifferenceMs P from Plymouth lived alone and was veryactive and sociable until the loss of her husbanda few years ago. She experienced depressionafter losing her husband and also had a fallwhich impacted on her ability to socialize.

Feeling very lonely and isolated she consideredmoving to warden controlled accommodationas she did not know her neighbours anddesperately wanted to meet new friends.

The Valuing Lives team supported Ms Pthrough this difficult time and helped her gainthe confidence to visit Age UK Plymouth’s localcentre , she is now a regular visitor who enjoysactivities and the company of the new friendsshe has met at the centre.

Bradley Peachey, aged 20, is a Valuing Livesvolunteer who spends some of his sparetime volunteering to support a lady morethan four times his age.

Bradley said: ‘It is very rewarding helpingsomeone who is lonely, not very able oractive to get out and about so they havesome social interaction.

‘I love listening to what she used to do whenshe was younger and I know she values mycompany when I visit her. I’d really recommendthat if you have a few hours to spare to considerjoining Age UK Plymouth as a volunteerbefriender - it is truly rewarding’.

To find out more call 256020 oremail: [email protected]



2014 has brought with it a sense ofoptimism and clarity that appears tobe focusing our clients’ minds insurprising ways - many of them arechoosing to put in place funeral plans -and as one doesn’t normally associateoptimism and funeral planning wethought we would share with you thereasons why our clients are choosingto invest in this valuable service.

Earlier this year The Mail published anarticle detailing how the average cost of afuneral currently stands at about £3,400and is estimated to rise to approximately£8,500 in the next 8 to 10 years. Ourclients are telling us that they do not wantfriends and family to be burdened withtrying to find this money, especially asthey are aware that these costs will usuallyneed to be paid long before their estate issettled and any cash freed up.

Additionally, many people plan fortheir funeral in their will, which is often notread until after the funeral has been held.Pre-planning a funeral ensures that youget the funeral you want with the added

benefit of making an already difficult timesimpler and less stressful for bereavedloved ones.

However, in spite of the obviousbenefits, the hardship of recent yearsseems to have made people far morecautious about how they spend and investtheir money, and so discerning clients arelooking for funeral plants that not onlyoffer excellent value, but also represent asecure investment. The funeral plans soldby Richardsons Legal Services areprovided by an established and reputablefirm with an excellent track record, andthe money paid is held in a trust thatcannot be used for any other purposethat to pay for a funeral.

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Fundraising, Donations and Legacies

Age UK Plymouth is an independent, local,

autonomous Charity with no central funding.

We are therefore reliant on the generosity

and goodwill of the general public to

financially support the services we provide

for older people and their carers.

All money raised locally is spent locally

If you would like to support the work of

Age UK Plymouth, there are many ways

that you can help, including:

• Giving a donation, however small, by

cheque, cash or credit card – every pound

really does help support our work

• Sign up for regular giving by standing

order or direct debit

• Donate online via Localgiving.com as a

one off donation or monthly gift

• Shop online through easyfunding.org.uk

• Leaving us a gift (of any size) in your

will – specialist advice is available

• Making a donation in memory of a loved

one or opting for a retiring collection

at the service instead of flowers

• Holding an event ie: coffee morning,

table top sale, BBQ, etc.

• Raising sponsorship by participating in

local events ie: fun runs, marathons etc

• Sponsoring the purchase of much

needed equipment

• Asking your company to adopt Age UK

Plymouth as their Charity of the Year

• Becoming a Charity Ambassador within

your local community

What your money can buy

• £10 would support our health and well beingactivities ie: Tai Chi, Yoga, etc.

• £20 would pay for Winter Warmthitems in cold weather

• £25 would pay to support the training ofour team of volunteer befrienders

• £50 would pay for extra hours to supportour Phone Friends Service

• £100 would pay for a minibus trip out for older people

• £ 500 would allow us to introduce new activity sessions

• £1000 would pay for upgrading of ourfacilities and contribute towards keepingour community Active Ageing Centresoperating for the future

For further information on how you cansupport our fundraising please contactt 01752 256020 e fundraising @ageukplymouth.org.uk

Talks and PresentationsOur very experienced staff and volunteers areavailable to deliver talks or short presentationsincluding pre retirement seminars to a variety ofdifferent organisations including: voluntarygroups, local businesses, local authoritydepartments, schools and colleges.

For further information and to booka speaker please contactt 01752 256020 e [email protected]



WHEN YOU NEED US

Call us on: 01752 663295www.wolferstans.com

Wolferstans is recognised as a specialist in all areas of Wills, Trusts, Probate and elderly client work.

We have a dedicated team with extensive experience in acting for clients across a broad range of situations which include:

Free legal clinic every Tuesday between 10:30am - 1pm at Age UK Plymouth, Elspeth Sitters House, Barbican PL1 2JB

Free 30minute appointment available to people over 50 who need support and advice.

.......................................................................................................................

Will draftingTax planningProbate and administration of estatesCreation of trusts and trust administration Contentious probate and disputed willsChallenging care home feesCourt of protectionDeputyship applicationsActing as attorney or deputy for your affairs

.......................................................................................................................

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Free Phone: 0800 012 1840St Austell: 01726 850101 Exeter: 01392 341041

Liskeard: 01579 321472 Plymouth: 01753 425125Email: [email protected]

Web: www.arrow-lifts.co.uk

Learning about technology

The internet has made life a lot easier, withthe ability to stay in touch with family andfriends, shop without leaving your homeand being able to pay bills and bookservices online are just a few of theadvantages of being online.

However this can all be ratheroverwhelming if you have neverused a computer.

Age UK Plymouth provides Free IT tuitionto the over 50’s at all its centres andcommunity hubs across the city.

The service is provided by a group ofexperienced volunteers who help olderpeople to get online safely to enable themto access the internet to book services,shop online and do research.

Tutors also teach people how to email and

use social media so they can contactfamily and friends.

Many older people can become quiteisolated due to health or mobility issuesand being able to communicate withothers via email or social media givesthem the opportunity to open up awhole new world of support networks.

To sign up and book a course of lessonscontact Age UK Plymouth on 256020 or call into their centres on theBarbican, Mount Gould or Plymstock.



all at the touch of a buttonIndependence is important to all of us, whatever our age,whatever our situation. But, if we become vulnerable for anyreason, it shouldn’t mean that we have to feel reliant on familyand friends.Now you can help yourself by installing Call24 in your own home. Call24provides round the clock response in the event of any urgent need.



‘Quote Ref: PPIP’

Independence is important to all of us, whatever our age,whatever our situation. But, if we become vulnerable for anyreason, it shouldn’t mean that we have to feel reliant on familyand friends.

Now you can help yourself by installing Call24 in your own home.Call24 provides round the clock response in the event of any urgentneed. Peace of mind for less than the cost of a pint of milk a day.



Specialist Neurological Physiotherapy and Rehabilitation inPlymouth and throughout Devon and Cornwall.

Home visits, clinic sessions and hydrotherapy availableto improve mobility and independence.

HCPC and CSP registered

www.plymouthneurophysio.com 01752 349797

● Stroke● M.S● Balance problems● Acquired Brain Injury● Parkinson’s Disease

● Walking and mobility problems● Spinal Cord Injury● Dementia● Cerebral Palsy● Chronic pain

BLIGHT BROAD& SKINNARD

BLIGHT BROAD& SKINNARD 01579 382 213

George Place, Callington, Cornwall PL17 7JHTel 01579 382213 Email: [email protected]

Website: www.blightbroadandskinnard.co.uk

✫ buying or sellingyour home

✫ business and commercial property matters

✫ litigation and disputes

✫ power of attorney✫ wills, death and probate✫ trusts and tax planning✫ family breakdown✫ debt recovery

A family company providing legal servicesto the local community for over 150 years

City scheme helping to tackle rogue tradersOne hundred companieshave now signed up tobe part of Plymouth’s Buywith Confidence scheme,which Trading Standardshope will prevent consumersfrom accepting contractsfrom businesses that havelittle or no regard forconsumer rights or customerservice and prompt themto say NO to rogue tradersthat simply knock ondoors asking for work.

Under the scheme,companies are checkedfor trustworthiness and fairbusiness practices and thenmonitored to make surestandards remain high.

Now Plymouth City is hostingan event to mark 100companies signing up to thescheme. It is also a chance

for the traders to hear moreabout how to do businesswith the council and otherlocal organisations, togetherwith a talk about the nationalfood hygiene scheme.

Cabinet Member for theEnvironment,Councillor BrianVincent said: ‘Weare delighted toreach thismilestone andhope it willencourage morecompanies to sign up for the scheme; it is not justgood for business butgood for the consumer.

‘Consumers can be assuredthat traders who display theBuy with Confidence logo arewilling to go the extra milefor their customers.’

How the scheme works

• There is no charge forconsumers using thescheme

• Approved traders can befound on the website below

or by telephoning theCitizen’s Advice

Bureau’s ConsumerDirect line on08454 04 05 06

• There is a set feefor traders to sign up

but this will depend onthe number of employees.Sole traders are charged£60, for companies withup to five employees thefees are £120, up to 15employees £180 and over15 employees £240.

• Traders will be visited andaudited by Trading Standards

officers. Checks includelegal compliance in allareas relevant to their tradesuch as cancellationregulations, servicesdirective and making surethey have a credit licenceif finance is offered

• Other checks includea basic CRB check if thetrader works in or arounda consumer's home;financial checks to ensuretraders have no outstandingCCJs; checks on referencesfrom past customers andchecking the complaintsdatabase

• The scheme is part ofa national campaignwww.buywithconfidence.gov.uk


Can you helpAge UK Plymouth?

Please complete the donation form below with a gift of whatever you can afford and return to:

Age UK Plymouth, The River View Centre, Astor Drive, Mount Gould, Plymouth PL4 9RD

Alternatively, you can phone 01752 256020 or visit www.ageukplymouth.org.uk - Thank you

Personal details

Your gift

Card payment

Title:

Tel: Email:

£

Address:

Postcode:

Initials: Surname:

By providing your email address and/or mobile number you are agreeing to us contacting you in these ways.You may contact us at any time to unsubscribe from our communications.

I would like to make a gift of:

I wish to pay by (please tick)

I enclose a cheque / postal order made payable to Age UK Plymouth

MasterCard MaestroVisa CAF CharityCard

(Maestro only)

Signature ✗

Expiry date Issue No.

3 digit security

number/(please tick) Yes, I want Age UK Plymouth* to treat all donations I have made

for the four years prior to this year, and all donations I make from the date of this

declaration until I notify you otherwise, as gift aid donations. I confirm I pay an

amount of income tax and/or capital gains tax at least equal to the tax the

charity will reclaim on my donations in the tax year. Date _____/_____/_____

We will use the information you have supplied to communicate with you according to data protection guidelines.*Age UK Plymouth is registered as Plymouth Age Concern which is a Registered Charity No. 281820 and a companylimited by guarantee. Registered in England and Wales No. 1499927.


Healthy living

Maintaining a healthy body and mind

It’s never too late to think about adoptinga healthier lifestyle. It doesn’t mean thatyou suddenly have to change your dietand start spending every day at the gym.

Just a few small changes can make a bigdifference – making you feel better andgiving you more energy.

Staying Active

Exercises that help strengthen your musclescan include dancing, gardening and yogaand there are simple exercises you can doeven when sitting down to improveyour strength and balance.

Different activities bring different benefits,so try a variety of things.

Activity Flexibility Strength Stamina Balance

Brisk Walking ✓ ✓ ✓

Climb Stairs ✓ ✓

Swimming ✓ ✓

Dancing ✓ ✓ ✓

Bowls or Golf ✓ ✓ ✓

Yoga or Tai Chi ✓ ✓ ✓

A range of exercise classes (including gentle

chair based exercise) are available at Age UK

Plymouth’s Active Ageing Centres.

Healthy eating

No single food contains everything that youneed to stay healthy, so the golden rule is toeat a variety of foods each day.

Eating healthily doesn’t mean cutting out foodsthat you enjoy, but simply eating some foodsless often or in smaller portions.

Eat different types of foods to vary your dietand try to include at least five portions offruit and vegetables a day.

Research suggests that people who eatplenty of fruit and vegetables are less likelyto develop heart disease, certain cancersand eye conditions.

To help you reach your target of five a day,consider fresh, frozen, canned or driedfruits and vegetables – they all count.

Cut down on salty and fatty foods.

• Salt is essential for keeping yourself hydratedand in good health but too much increasesyour risk of high blood pressure and stroke.

• Saturated fats raise the level of cholesterolin the blood and increase the risk of heartdisease so cut down on foods such ascakes, biscuits, sausages, meat pies,fatty meat and cheese.

Drink plenty of fluid – six to eight cups a dayif possible. This doesn’t have to be just wateras tea, coffee, fruit juice and squash will do

Remember to drink plenty of fluids inhot weather and have regular hot drinkswhen it’s cold.

Fresh home cooked lunches can be

booked at Age UK Plymouth centres and

our coffee shops offer snacks, drinks

and good company.



Mobility ScootersAdjustable BedsRise & Recline ChairsStairliftsBathing & Toileting AidsElectric & Manual WheelchairsExtra wide Cosyfeet StockistDaily Living Aids

Mobility Scooters Adjustable Beds Rise & Recline Chairs

More Than Mobility, 139 Cornwall Street, Plymouth PL1 1PA

01752 673367 or Freephone 0800 980 5032www.morethanmobilityplymouth.co.uk

Store Opening Hours: 9am – 5pm Monday to Saturday

Age UK IncontinenceProductsStockists

Fall awarenessThe aim is to get people to put their ‘best foot forward’ bykeeping their feet healthy to prevent falls in later life.

It is important for everyone to keep their feethealthy in order to maintain mobility andindependence throughout life.

Foot conditions can result in foot pain, which in turncan cause problems with balance, walking and sensationin the feet – all of which can lead to falls.

About one-third of people over 65 will fall in a year, risingto approximately half of all those aged 80 and over.

There are lots of things you can do to help prevents falls andkeep feet healthy throughout life – from simply havingregular foot checks to wearing well – fitting shoes.

Avoiding falls at homeTips for preventing falls at home include:

• Mopping up spillages straight away• Removing clutter, trailing wires and frayed carpet• Using non-slip mats and rugs• Using high-wattage light bulbs in lamps and

torches so you can see clearly

• Organising your home so that climbing, stretching andbending are kept to a minimum

• Not walking on slippery floors in socks or tights

• Not wearing loose-fitting, trailing clothes thatmight trip you up

• Wearing well-fitting shoes that are in good conditionand support the ankle

• Taking care of your feet by trimming toenails regularly,using moisturiser and seeing a GP or chiropodistabout any foot problems

Age UK Plymouth provides a reasonably pricedchiropody and footcare service.

Strength and balance Doing regular exercises to improve your strength andbalance can help reduce your risk of having a fall. This canrange from simple activities such as walking and dancing tospecialist training programmes.

Exercise classes are available to suitall abilities at Age UK PlymouthActive Ageing centres.Contact 256020 for more details.

Partnership Working

Age UK Plymouth works in partnership

with other agencies in the City to provide

a range of valuable services.

Advice Plymouth is a city wide universal advice

and information service and we are working

closely with Plymouth City Council to provide

up to date information and advice to older

people and their carers.

Carers Hub is a partnership between Age UK

Plymouth, Crossroads Care and Plymouth Guild.

This service offers emotional and practical

support to carers, helping them in their caring

roles and increasing access to support networks

across the city. Our specialist Dementia Carers

Support worker can advise on issues facing

carers of older people with memory loss,

dementia or cognitive impairment.

Age UK Plymouth

Head Office: River View, Astor Drive,

Mount Gould, Plymouth PL4 9RD

t 01752 256020

e [email protected]

www.ageukplymouth.org.uk

Age UK Plymouth is registered as Plymouth

Age Concern a registered charity No 281820

and company limited by guarantee.

Registered in England and Wales No 1499927.

Registered Office: Elspeth Sitters House,

Hoegate Street, Plymouth PL1 2JB.


Organisational Standardsand Accreditations

Age UK Plymouth is the leading provider of

services for the Over 50’s in the City of

Plymouth. The Charity is extremely proud to

be recognised for achieving numerous

accreditations for providing the highest

standards of care and support.

As a brand partner of Age UK we

are delighted to have been

awarded our Organisational

Quality Standard Level 1.

Age UK Plymouth has been

assessed using a quality system

endorsed by the Charity

Commission and externally

audited by an approved UK accreditation service.

We were successful in achieving the ‘Support

with Confidence’ accreditation with Plymouth

City Council as a provider

on the Plymouth On-Line

Directory reassuring

potential service users that systems and

procedures have been assessed and approved

by Plymouth City Council.

We hold the Plymouth

Dementia Quality Mark for

our standards of care for

people with dementia and are a member of the

Plymouth Dementia Alliance Partnership.

We are a registered care

provider with by the

Care Quality Commission.

Visit us on Facebook

and Twitter

Published by Cornish Times Ltd, part of Tindle Newspapers Ltd, from its offices at The Tindle Suite, Webb’s House, Liskeard, Cornwall PL14 6AHand printed at PDS Print, Kay Close, Newnham Industrial Estate, Plympton, Plymouth PL7 4LU. Tel: (01752) 343 491

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