PREMIER GOLF April 2011 20 CLUB Text/Jeff Palmer Photos/Sheshan Golf Club GOING BEYOND BORDERS FOR HIGHER LEARNING Sheshan International Golf Club has recently embarked on a revolutionary new endeavor with one of our prestigious sister clubs. This initiative is so unique and ground-breaking that it may one day change the perspective of training and staff motivation in the golf industry. The main aim of implementing this exchange program is to firstly engage our own staff and secondly, enhance the quality of our crop of caddies as we open their minds to different cultures and experiences. From the 21st to 28th of February, Sheshan cordially welcomed the Caddie Master and three ‘Golden Caddies’ from our sister course, Nine Bridges, for a week of insight into the art of caddying and training. All three girls were impressive right from the moment they stepped into our premises and remained so till the day they departed. Their unique sense of style, mannerisms, etiquette and customer service was definitely of a higher, much more sophisticated level. As such, the week-long training was extremely useful. Our Golf Operations Manager, Amy Huang, made sure that our Assistant Caddie Master, Jeffrey Gao and our respective caddie leaders were all able to receive the most out of this experience. She meticulously listed important questions about the culture and art of caddying at Nine Bridges and their traditional customs when it comes to customer service customs to be answered during the first day of knowledge sharing meetings. Through these meetings, both parties spent an extensive amount of time out on the course sharing training and caddying techniques and formed such a strong bond that by the end of the week, all were as close as family members. As part of our ‘Reciprocal’ training, our team members travelled to Jeju Island, South Korea from the 7th to 13th of March for a return visit. Jeffrey and our caddie leaders were able to personally experience the entire culture of Nine Bridges from the facilities to the service standards. They were all equally impressed by the caddies’ focus and strong determination to offer a high level of service to the golfers. They were, however, most impressed and admirable of the ability for a caddie to serve four golfers at a time and yet still be able to maintain that high level of service. Such an opportunity to travel not only out of Sheshan but out of China, only serves to benefit our caddies as they are able to see and experience for themselves the high levels of service that can be experienced. Their overall experience will serve as an added motivation and incentive for them to not get complacent and always strive to push the bar higher in terms of quality service. Here at Sheshan, we constantly encourage all our staff to broaden their minds and horizons while embracing new learning opportunities. Congratulations to our staff who participated in this program and we look to you to share your experiences and newfound knowledge in helping our entire team grow and flourish. 九桥俅童现场服务中
Transcript
P R E M I E R G O L F April 201120
CLUB
Text/Jeff Palmer Photos/Sheshan Golf Club
GOINGBEYOND BORDERSFOR HIGHER LEARNING
Sheshan International Golf Club has recently embarked on a
revolutionary new endeavor with one of our prestigious sister
clubs. This initiative is so unique and ground-breaking that
it may one day change the perspective of training and staff
motivation in the golf industry. The main aim of implementing
this exchange program is to firstly engage our own staff and
secondly, enhance the quality of our crop of caddies as we
open their minds to different cultures and experiences.
From the 21st to 28th of February, Sheshan cordially
welcomed the Caddie Master and three ‘Golden Caddies’ from
our sister course, Nine Bridges, for a week of insight into the
art of caddying and training. All three girls were impressive
right from the moment they stepped into our premises and
remained so till the day they departed. Their unique sense
of style, mannerisms, etiquette and customer service was
definitely of a higher, much more sophisticated level. As such,
the week-long training was extremely useful.
Our Golf Operations Manager, Amy Huang, made sure that
our Assistant Caddie Master, Jeffrey Gao and our respective
caddie leaders were all able to receive the most out of this
experience. She meticulously listed important questions
about the culture and art of caddying at Nine Bridges and
their traditional customs when it comes to customer service
customs to be answered during the first day of knowledge
sharing meetings. Through these meetings, both parties spent
an extensive amount of time out on the course sharing training
and caddying techniques and formed such a strong bond that
by the end of the week, all were as close as family members.
As part of our ‘Reciprocal’ training, our team members
travelled to Jeju Island, South Korea from the 7th to 13th
of March for a return visit. Jeffrey and our caddie leaders
were able to personally experience the entire culture of Nine
Bridges from the facilities to the service standards. They
were all equally impressed by the caddies’ focus and strong
determination to offer a high level of service to the golfers. They
were, however, most impressed and admirable of the ability
for a caddie to serve four golfers at a time and yet still be able
to maintain that high level of service. Such an opportunity to
travel not only out of Sheshan but out of China, only serves to
benefit our caddies as they are able to see and experience for
themselves the high levels of service that can be experienced.
Their overall experience will serve as an added motivation and
incentive for them to not get complacent and always strive to
push the bar higher in terms of quality service.
Here at Sheshan, we constantly encourage all our staff
to broaden their minds and horizons while embracing new
learning opportunities. Congratulations to our staff who
participated in this program and we look to you to share your
experiences and newfound knowledge in helping our entire
team grow and flourish.
九桥俅童现场服务中
P R E M I E R G O L FVOL.48 21
NEWS
九桥俱乐部俅童主管江南熙与会员刘建国先生
专业来至于对细节的专注
室内讨论
整装待发
培训中亲切交流
“跨国”合作 亲密无间
微笑，最美丽的语言
P R E M I E R G O L F April 201122
CLUB
学无国界文/Jeff Palmer 图/佘山高尔夫
虽在韩国，但仍高标准要求
欢迎晚宴
今年 2月至 3月期间，佘山国际高尔夫俱乐部与其姐妹俱乐部九
桥高尔夫俱乐部开启了高尔夫革命性的新尝试。此次项目是史无
前例的，它也许会对高尔夫产业前景特别是在员工的培训和激励
方面产生重大影响。此次球僮互访交流活动让我们的员工和球僮
了解到不同的文化，分享了不同的经历。
2月 21日至 28日，我们迎来了九桥俱乐部的球僮主管和三位
金牌球僮，共享了他们对于球僮员工培训方面的远见卓识。她们
认真参观了佘山球场和球僮服务，从同行的专业的角度就我们的
服务展开了深入的探讨，并提出了很多值得改进的方面及中肯的
建议，并讲述了韩国的球僮如何服务，以及服务细节、沟通技巧、
化妆技巧等。这非常有利于提高佘山现有的服务水准，同时她们
也十分认可佘山的球僮服务，认为在佘山学到了很多，回到韩国会
告诉其他同事，进一步提高九桥的服务，也会更好的服务到中国
的客人。
为期一周的交流也让我们的球僮主管助理 Jeffrey Gao 和
领班球僮们获益良多。第一天的会议上，高尔夫运营经理 Amy
Huang 就九桥俱乐部的球僮文化和客服理念等一系列问题与我
们进行了探讨，同时还与九桥俱乐部分享了彼此的球僮培训技巧
并建立了亲密的伙伴关系。
3月 7日至 13日，我们团队去韩国的济州岛做了回访，继续推
进团队建设和培训项目。我们参观了俱乐部的全部设施和服务，
他们的认真和执着保证了时刻都能提供最优质的服务，尤其是一
对四的球僮服务模式，一名球僮同时服务四位客人居然能做到有
条不紊，轻松娴熟，让大家称赞不已。杰弗里和领班球僮们将会
与我们其余的球童一起分享他们的此次经历以及他们的对培训
和球童的见解。这不仅是对每个球童职业技能的提高，更是对他
们生活技能的升华。
我们希望我们员工能有一个思想开放的头脑，充分利用每一次
学习的机会，这也是我们此次交流培训想要达到的目的。在此，我
们向所有参加此次培训的员工们表示衷心的祝贺，并希望你们能
运用所学的帮助我们的团队共同进步。
我们球僮之间的互动已经成功实现，希望在提高彼此球场服务
水平的同时也能够带动会员间更多的互访，希望能为我们佘山会
员带来一个新的高尔夫体验之地、欢乐之旅。
体验一下一对四服务的感觉
P R E M I E R G O L FVOL.48 23
NEWS
P R E M I E R G O L FVOL.48 23
NEWS
和九桥俱乐部工作人员合影
培训合影
培训结束后合影
笑是最美的语言
耐心指导 虚心听取
专注
P R E M I E R G O L F April 201124
CLUB
COURSE MAINTENANCEPLAN FOR SPRING 2011球场春季养护计划简介
A s the old Chinese proverb says,
“The success of the entire year’s
work depends on a good start in the
spring”. The same applies to the course
maintenance at Sheshan. Right now is a
very crucial time that will have significant
impact on the quality of the course for
the year ahead. Our current focus of
work falls into the following categories:
Spring Renovation of the GreensRenovation on the greens cannot be
initiated in autumn as the WGC-HSBC
Champions is held in November every
year. Any problems or concerns must wait
until the long, freezing winter has ended.
However, the short spring season, which
runs from April to early June, is the best and
most desired time to play golf in Shanghai.
In order to help our members and guests
make the most of their time and to ensure
that the greens can endure the high summer
temperatures, we will adopt a frequently and
slightly mode of operation during the spring
renovation. However, this will still cause
major damage to the greens and lower the
level of smoothness – We believe that in
order to create the best possible golfing
conditions, some small sacrifices must be
made. This series of green renovation work
is scheduled to begin on April 10th.
Transition of the Cool Season Grasses to Warm OnesIn order to keep the course green all year
round, we must use a variety of grasses
to correspond with the seasons. We have
cold-resistant varieties that grow in winter
and heat-resistant varieties in summer.
At the same time, we hope a new variety
that is resistant to both cold and heat
will soon be cultivated. Until then, it is
our due responsibility to transit the grass
varieties according to seasons. The two
grass varieties actually complement one
another; one wanes as the other flourishes.
The key controlling factor in this process
is temperature. However, early spring in
Shanghai is still too cold for warm season
grass to grow, giving cold season grass
all the advantages in terms of temperature
and nutrient acquisition. That is why you’ll
probably see us verticuting and punching
the fairways or tee box, and lower cutting
the rough in the coming weeks. All these
“damages” are to ensure that the warm
P R E M I E R G O L FVOL.48 25
MENG
season grass will have chance to receive
enough sunshine, fresh air, and absorb
enough nutrients during its conversion from
the cold season varieties. It is a tremendous
challenge to control the amount of damage
sustained by the greens as well as to
determine the proper timetable for this kind
of maintenance work to be performed.
We will try our best to minimize the impact
these activities have on the grass and keep
Meng Jianzhong is the course maintenance director at Sheshan International Golf Club, graduated from Xinjiang University, majored in horticulture. In 2008, he has got the EMBA Degree of Golf Management from Overseas Golf College, Shanghai Jiaotong University. As the member of the United States GSAA Association, he has over ten years rich experiences in course maintenance.
佘山国际高尔夫俱乐部球场保养总监孟建忠，毕
业于新疆大学园艺系并于2008年取得了上海交通
大学海外高尔夫学院高尔夫管理核心课程EMBA。
现已是美国GSAA协会会员的他，拥有十多年球场
建设维护的丰富经验。
Dates Maintenance Projects
Monthly, on-going through the year Greens Grooming & Light Dusting疏草，果岭上用薄沙
10th – 11th April 2011 Greens Aerification and Topdressing果岭打孔与铺沙
11th – 15th April 2011 Fairway Verticuting球道梳草
18th – 22th April 2011 Fairway Verticuting球道梳草
18th – 28th August 2011 fairway Aerification and Topdressing球道打孔与铺沙
13th – 16th September 2011 Fairway Over Seeding球道交播
19th – 23rd September 2011 Rough Over Seeding长草区交播
