Testkings 3M00030A 65q - GRATIS EXAM...1.Avaya Contact Center Select (ACCS) Hardware Appliance...

Testkings 3M00030A 65q

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3M00030A

Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)

Excellent Questions, I pass with 90% with these questions. Guys just read this only.

Exam A

QUESTION 1Avaya Contact Center Solutions for IP Office including Avaya IP Office Contact Center and Avaya ContactCenter Select are solutions optimized for IP Office software.

A. TrueB. False

Correct Answer: ASection: (none)Explanation

Explanation/Reference:Explanation:

QUESTION 2HOTSPOTMatch each product to its description. For each description on the left, select the corresponding productfrom the drop-down list on the right.

A.B.C.D.

Correct Answer: Section: (none)Explanation

Explanation/Reference:Answer: <map><m x1=323 x2=558 y1=50 y2=82/><m x1=325 x2=550 y1=153 y2=177/><m x1=326 x2=535y1=314 y2=339/></map>Explanation:

Enables business to proactively deliver outbound communication and relevant... - Avaya Outbound ContactCenter ExpressIs a full-featured solution that delivers simplicity and exceptional value... - AvayaIP Office Contact Center

Is a full enterprise-class solution that offers simplicity without compromise... - Avaya Contact Center Select

QUESTION 3The Avaya Midmarket portfolio was created for midsize businesses because of which of the followingreasons. (Select one.)

A. Current offers in the Customer Experience Management (former Contact Center) space were toocomplex and too expensive for some midsize businesses.

B. Current offers in the Customer Experience Management (former Contact Center) space had noblending of inbound, outbound, and multichannel workflows.

C. Current offers in the Customer Experience Management (former Contact Center) O space had full-featured multichannel solutions which were of no interest to midsize businesses.

D. Current offers in the Customer Experience Management (former Contact Center) space had too fewdeployment options that midsize businesses were looking for.



QUESTION 4Which is an IP Office-based Midmarket contact center solution? (Select one.)

A. Avaya Aura® Call Center Elite for Midsize EnterpriseB. Avaya Proactive ContactC. Avaya Outbound Contact ExpressD. Avaya Aura® Contact Center

Correct Answer: BSection: (none)Explanation


References:

QUESTION 5Identify the maximum number of configured agents for all channels on Avaya Contact Center Select.(Select one.)


A. 100B. 500C. 1000D. 3,000

Correct Answer: CSection: (none)Explanation


QUESTION 6Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios. Which isthe scenario depicted in the diagram shown here? (Select one.)

A. Agent works from home using an Avaya "VPN" Phone as their audio device - Secure SolutionB. Agent works from home using their "Non Avaya" Phone as their audio deviceC. Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device - Secure

Solution



QUESTION 7Which statements speak to the value of Avaya Contact Center Select? (Select two.)

A. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to250 agents that address the entire customer lifecycle.

B. It offers an optimized template proposal for the Midmarket which is scalable up to the enterprise market,and provides one investment stream across all market segments

C. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to100 agents focused primarily on support.

Correct Answer: BCSection: (none)Explanation


QUESTION 8Which of the following describes the Avaya Contact Center Select (ACCS) Ignition Wizard? (Select one.)

A. An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with

their corresponding IP Office user accountsB. The starting point to determine the complete health of the ACCS application in terms of connectivity to

IP Office, software health, debug tools, and log toolsC. A graphical flowchart application to define workflow for all media types in ACCSD. A GUI based applications that allows the installer craftsperson to capture O customer specific

deployment information and then complete the installation and commissioning of ACCS

Correct Answer: DSection: (none)Explanation


QUESTION 9Which are capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

A. Outbound calling campaignsB. Home worker agentsC. Customer satisfaction surveysD. Call recordingE. Multimedia agents

Correct Answer: ABDESection: (none)Explanation



A. Agent works from home using their "Non Avaya" Phone as their audio deviceB. Agent works from home using an Avaya "VPN" Phone as their audio device - Secure SolutionC. Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device - Secure

Solution



QUESTION 11With Avaya Contact Center Select running IP Office Server Edition (SE) running on a DL360 server, what isthe maximum number of concurrent multimedia agents? (Click and drag the correct option to the spacebelow.)

A. 250B. 25C. 375D. 187



QUESTION 12Which of the following describes the Avaya Contact Center Select (ACCS) Synchronization Service?(Select one.)

A. An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts withtheir corresponding IP Office user accounts

B. A graphical flowchart application to define workflow for all media types in ACCSC. The starting point to determine the complete health of the ACCS application in terms of connectivity to

IP Office, software health, debug tools, and log tools

D. A GUI based applications that allows the installer craftsperson to capture customer specific deploymentinformation and then complete the installation and commissioning of ACCS



QUESTION 13Avaya Contact Center Select (ACCS) Call Recording leverages the IP Office call recording administrationcapabilities. Which are core features of those capabilities? (Select six.)

A. DirectionB. Searchable and Filter byC. Screen recording of agent workstationD. AgentsE. Date and TimeF. SkillsG. GUI Based Search and Replay


Explanation/Reference:Answer: A,B,C,E,F,GExplanation:

QUESTION 14Which of the following describes the Avaya Contact Center Select (ACCS) Workflow Designer? (Selectone.)

A. A graphical flowchart application to define workflow for all media types in ACCSB. A GUI based applications that allows the installer craftsperson to capture O customer specific

deployment information and then complete the installation and commissioning of ACCSC. The starting point to determine the complete health of the ACCS application in terms of connectivity to

IP Office, software health, debug tools, and log toolsD. An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with

their corresponding IP Office user accounts



QUESTION 15Avaya Contact Center Select (ACCS) currently supports High Availability.

A. TrueB. False


Explanation/Reference:

Explanation:

QUESTION 16Identify the number of standard report template that are available for Avaya Contact Center Select historicalreporting. (Click and drag the correct option to the spacebelow.)

A. 27B. 97C. 57D. 37



QUESTION 17Avaya Contact Center Select (ACCS) provides a unified Agent Desktop which delivers a single, lightfootprint, holistic, multimedia agent interface. Which are features of the Agent Desktop (AAD)? (Select five.)

A. Includes screen popsB. Blends and manages most media typesC. Provides access to expertsD. Offers home agent optionsE. Provides customer historyF. Provides best-in-class video solutions


Explanation/Reference:Answer: A,C,D,E,FExplanation:

QUESTION 18HOTSPOTMatch the customer value proposition on the left to the message type on the right.

A.B.C.D.


Explanation/Reference:Answer: <map><m x1=342 x2=575 y1=16 y2=47/><m x1=341 x2=502 y1=169 y2=194/></map>Explanation:

IP Office Contact Center Solutions enables blended multichannelcapabilities...Business Owner/CXOMessage.IP Office Contact CenterSolutions extend Avaya innovation in customer experience... - OperationalMessage

QUESTION 19HOTSPOTMatch the Avaya Contact Center Select deployment option to its customer benefits. (For each benefitstatement on the left, select the corresponding deployment option from the drop-down list on the right.)

A.B.C.D.


Explanation/Reference:Answer: <map><m x1=242 x2=575 y1=38 y2=76/><m x1=243 x2=563 y1=255 y2=298/><m x1=240 x2=557y1=475 y2=518/></map>Explanation:

1.Avaya Contact Center Select (ACCS) Hardware Appliance Deployment Option2. Avaya Contact Center Select (ACCS) Software Appliance Deployment Option3. Avaya Contact Center Select (ACCS) DVD Appliance Deployment Option

QUESTION 20DRAG DROPAvaya Contact Center Select (ACCS) ships with a number of sample voice and multimedia skillsets, clickand drag the appropriate naming convention on the right to the corresponding skillset on the left.

A.B.C.D.


Explanation/Reference:Answer: <map><m x1=4 x2=261 y1=6 y2=41/><m x1=5 x2=261 y1=57 y2=102/><m x1=6 x2=259 y1=118y2=161/><m x1=4 x2=259 y1=178 y2=224/><m x1=5 x2=257 y1=242 y2=284/><m x1=6 x2=259 y1=296y2=346/><m x1=272 x2=533 y1=3 y2=44/><m x1=272 x2=533 y1=54 y2=103/><m x1=271 x2=531 y1=119y2=160/><m x1=271 x2=530 y1=177 y2=227/><m x1=272 x2=531 y1=240 y2=287/><m x1=274 x2=534y1=297 y2=346/></map> Explanation:

Voice skillsSkill 1 and Skill 2Email skillEM_Skill1Web Communication skill WC_Skill1Outbound skill OB_Skill1Fax skill FX_Skill1Scanned Document skillSD_Skill1

QUESTION 21Which are features of the Avaya Contact Center Select (ACCS) Workflow Designer? (Select four.)


A. Integrated documentation creationB. Simulated flows in a simulatorC. Out-of-the-box flowsD. Integrated administrationE. Pre-defined ACCS templates

Correct Answer: ABCESection: (none)Explanation


QUESTION 22Which of the following are deployment options for Avaya Contact Center Select (ACCS)? (Select three.)

A. ACCS Software Appliance Deployment OptionB. ACCS DVD Deployment OptionC. ACCS Small Server Deployment OptionD. ACCS Hardware Appliance Deployment Option

Correct Answer: ACDSection: (none)Explanation


QUESTION 23The net value message for Avaya Contact Center Solutions for IP Office is that midsize businesses cannow leverage Avaya customer experience management leadership in a solution that is fit for purpose -simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are alloptimized for use with Avaya IP Office software.

A. TrueB. False



QUESTION 24Avaya Contact Center Select (ACCS) comes with two sample Supervisor User Accounts called Reporting 1and Reporting 2, which are some of the tasks that the Supervisor Users can perform? (Select five.)

A. Assigning agent to skills

B. Producing all historical reportingC. Adding Administrator UsersD. Producing all real-time reportingE. Managing agent and skillsF. Making minimal configuration changes, for instance add activity codes, view skill setup, and view agent

configurations


Explanation/Reference:Answer: A,B,C,D,FExplanation:

QUESTION 25For voice calls which are the three integrations to IP Office from Avaya Contact Center Select (ACCS)?(Select three.)

A. Voice NetworkingB. Computer Telephony Integration (CTI) using Telephony Application Program Interface Direct (TAPID)C. SIP TR87 for advanced CTI controlD. Sync Service for UsersE. SIP for call control

Correct Answer: CDESection: (none)Explanation


QUESTION 26Avaya Contact Center Select (ACCS) comes with a sample Administrator User Account, which are some ofthe tasks that the Administrator User can perform? (Select five.)

A. Modify sample dataB. Modify configuration dataC. Launch IP Office Manager from inside of ACCS management applicationD. Perform multimedia configurationE. Add supervisors and agentsF. Perform advanced work flows


Explanation/Reference:Answer: A,B,C,E,FExplanation:

QUESTION 27Which is a component of the Avaya Contact Center Select (ACCS) Ignition Process?(Select one.)

A. Installation WizardB. Network Setup WizardC. Network Configuration WizardD. ACCS Patch Installer


Explanation/Reference:References:


A. Agent works from home using an Avaya "VPN" Phone as their audio device - Secure SolutionB. Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device - Secure

SolutionC. Agent works from home using their "Non Avaya" Phone as their audio device



QUESTION 29Which is an operations/business issue that the Avaya Contact Center Select (ACCS) SynchronizationService addresses? (Select one.)

A. Deliver a single management and administration point for contact center usersB. Deliver a contact center application that is quick and simple to install with minimal user stepsC. Manage and balance the workload of the agents in the contact centerD. Enable the consistent handling of multiple contacts



QUESTION 30

Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Ignition Wizardaddresses? (Select one.)

A. Deliver a single management and administration point for contact center usersB. Manage and balance the workload of the agents in the contact centerC. Deliver a contact center application that is quick and simple to install with minimal user stepsD. Enable the consistent handling of multiple contacts



QUESTION 31Which two statements best describe the Avaya Midmarket vision? (Select two.)

A. Bring multichannel capabilities with simplicity and value to midsize businessesB. Simplify the network by extending the cloud all the way up to the end user access point to the networkC. Move from one-off interactions and transactions to always aware customer experiencesD. Extends our innovation in customer experience management to midsize businesses

Correct Answer: ACSection: (none)Explanation


QUESTION 32You can find additional information for Services and Support for Avaya Contact Center Select on AvayaSales or Partner Portals.

A. TrueB. False



QUESTION 33Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A. Number of administratorsB. Type of serverC. Level of serviceD. Duration of serviceE. Number of agent/supervisor licenses



QUESTION 34Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.


A. TrueB. False



QUESTION 35Which are four midsize contact center customer pain points? (Select four.)

A. Many midsize contact centers have basic automated call distribution (ACD) and reporting which is nolonger meeting their center's requirements

B. Many midsize contact centers have IT resources that consist of a limited staff of generalistsC. Midsize contact centers' end customers want to interact with the business through the channels they

chooseD. Midsize contact centers have many of the same customer experience aspirations as large enterprises,

but with far smaller budgetsE. Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to

their full potential



QUESTION 36Which are three characteristics of the typical business with fewer than 2,000 Employees / 30 to 250Agents? (Select three.)

A. The business believes that contact center capabilities are essentialB. The business applies technology to address a business problemC. The CEO/Owner is most likely the buyerD. IT is the buyer or strong influencerE. The business lacks technical knowledge

Correct Answer: ABESection: (none)Explanation


QUESTION 37The third-party software requirements for the ACCS administration and supervisor client computers include

which of the following web browsers? (Select four)

A. Microsoft Internet Explorer 11.0, 32-bit versionB. Microsoft Internet Explorer 8.0, 32-bit versionC. Microsoft Internet Explorer 9.0, 32-bit versionD. Microsoft Internet Explorer 7.0, 32-bit versionE. Microsoft Internet Explorer 10.0, 32-bit version



QUESTION 38Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)

A. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing,tracking, and reporting of inbound, outbound, and blended calls.

B. End customers want to interact with the business through the channels they choose and have aseamless experience across multiple channels.

C. Midsize businesses have many of the same customer experience aspirations as large enterprises, butwith far smaller budgets.

D. Midsize businesses find that their existing basic automated call distribution (ACD) and reportingsystems are no longer meeting their business requirements.

Correct Answer: ACSection: (none)Explanation


QUESTION 39Which are two Operational Pain Points that midsize businesses face? (Select two.)

A. End customers want to interact with the business through the channels they choose and have aseamless experience across multiple channels.

B. Midsize businesses have many of the same customer experience aspirations as large enterprises, butwith far smaller budgets.

C. Midsize businesses find that their existing basic automated call distribution (ACD) and reportingsystems are no longer meeting their business requirements.

D. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing,tracking, and reporting of inbound, outbound, and blended calls.

Correct Answer: BDSection: (none)Explanation


QUESTION 40Which of the following are use cases for Avaya Contact Center Select? (Select five.)

A. Help the business to secure a sale of additional products or services to a customer with unique requestsor needs

B. Help the business manage email interactions to ensure the proper handling of emails and that emailresponses meet established business guidelines

C. Obtain additional revenue through outbound campaigns that create the awareness of additionalproducts or services

D. Help the business to schedule training and coaching opportunities for the contact center staffE. Help the business to optimize the time to resolve a customer's issueF. Help the business provide excellent service through optimization


Explanation/Reference:Answer: A,C,D,E,FExplanation:

QUESTION 41Scenario:A leading reseller ("Reseller") of Avaya is invited by Avayato attend a function organized to recognize theReseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT")suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller isawarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.

Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A. No, the items were given to improperly influence the reseller to help Avaya to further augment therevenue from CCT products.

B. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts ofnominal value which are appropriate under Avaya's policy.

C. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of anykind is against Avaya's policy.



QUESTION 42Scenario:Avaya is trying to get payments worth $100,000 released from a public sector client in connection with animplementation project Avaya delivered successfully three (3) months back. The Channel Partner throughwhom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. Theclient contact promises to get the payment released within 45 days provided the Partner or Avaya pay up$150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever ittakes" to get the money.What should the Partner do? (Select one.)

A. The Partner should ask Avaya to pay the money to get the payments released.B. The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of

not more than $60 which could be deemed reasonable.C. The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing

[email protected]. The Partner should report the matter to their own management.



QUESTION 43Scenario:A leading Channel Partner of Avaya, responsible for managing several of our accounts, entertains, withoutAvaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avayaservices via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and hisfamily at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. ThePartner does not expense the above to Avaya and justifies the above action on the ground it was a "goodwill" gesture and not done with any ulterior motive of securing more business.

Is the Partner's behavior appropriate? (Select one.)

A. No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish underthe circumstances and the Partner failed to notify Avaya about the event.

B. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in suchinstances while abiding by their own internal policies and procedures.



QUESTION 44Scenario:Avaya has set up a branch office in an emerging market in South Asia. The company engages a channelpartner ("Partner" or "Channel Partner") who has contacts within the government to promote and sell itsproducts and services in the above market. In connection with the above, the Partner pays two (2)government officials $250 each. The Partner takes the position that these payments were not made tosecure any government business but rather to build relationships to position Avaya's business in themarket.

Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy? (Select one.)

A. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of thepayment is relatively small-Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibitthe

B. Improper influencing of a foreign public official to secure business from any source.



QUESTION 45Scenario:Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of itsPartners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit toAvaya premises to check out our facilities. This is part of the bidding process which authorizes theconcerned department to undertake a capability study of all the bidders. The Partner and Avaya take thethree (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At theend of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.

Have the Partner and Avaya conducted themselves in compliance with Avaya policy? (Select one.)

A. No, because by hosting government officials, both the Partner and Avaya attempted to influence thegovernment to secure a favorable response bid response.

B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to alegitimate government process (of reviewing bidder capabilities).



QUESTION 46With Avaya Contact Center Select running IP Office Server Edition (SE) on a DL360 server, what is themaximum capacity for incoming customer calls? (Click and drag the correct option to the space below.)

A. 125B. 250C. 375D. 187



QUESTION 47Which are open interfaces that Avaya Contact Center Select (ACCS) supports? (Select three.)

A. Data Directed Routing (HDX and DIW)B. CCMM for Advanced Email ServicesC. Row Address Strobe (RAS)

D. Real Time Data (RTD)E. CCT.NET SDK

Correct Answer: BDESection: (none)Explanation


QUESTION 48Which are three attributes of the User Synchronization Service in Avaya Contact Center Select (ACCS)?(Select three.)

A. It pulls details about the updated agent from ACCS via the open web servicesB. It does not support bi-directional syncC. Sync Service only talks to the primary IP OfficeD. It supports bi-directional sync

Correct Answer: BCDSection: (none)Explanation


QUESTION 49Which are multichannel capabilities of Avaya Contact Center Select (ACCS)? (Select five.)


A. EmailB. Scanned documentsC. Web chat D FaxD. VideoE. Short Message Service (SMS)



QUESTION 50HOTSPOTMatch the Avaya Contact Center Select (ACCS) deployment option on the right to its proper description onthe left. (For each description on the left, select the corresponding deployment option from the drop-downlist on the right.)

A.B.C.D.


Explanation/Reference:Answer: <map><m x1=274 x2=632 y1=90 y2=131/><m x1=274 x2=628 y1=237 y2=276/><m x1=267x2=609 y1=522 y2=567/></map>Explanation:

QUESTION 51For a Greenfield site, which are the five IP Office configuration steps that need to be done manually in orderfor Avaya Contact Center Select (ACCS) to register and operate correctly? (Select five.)

A. Auto add users accounts on IP Office for all contact center AgentsB. Configure Sync Service user accountC. Configure short code(s)D. Manually add user accounts on IP Office for all contact center Agents

E. Add ACCS SIP extension user accountF. Add base extension numbersG. Define SIP domain name


Explanation/Reference:Answer: A,B,D,E,GExplanation:

QUESTION 52With the Avaya Contact Center Select (ACCS) Software Appliance deployment option, which are OpenVirtual Appliances (OVA) that are included with for that deployment? (Select three.)

A. Avaya ContactCenter Select (ACCS) OVA, containing ACCS Voice and Multimedia softwareB. WebLM OVA, including Red Hat Linux OS for the WebLM Server, and WebLM softwareC. Avaya Media Server (AMS) OVA, including Red Hat Linux OS, andAvaya Media Server 7.6 plus

applicable Quick Fix Engineering (QFE) PatchesD. Contact Center System OVA, containing the vSphere application with preset configuration details for

RAM and CPU reservations and storage requirements

Correct Answer: ABDSection: (none)Explanation


QUESTION 53Which of the following describe the outbound capabilities of Avaya Contact Center Select (ACCS)? (Selectfour.)

A. Simultaneous login to inbound and outbound agent skillsB. Automated chatC. Complies with Do Not Call (DNC) regulationsD. Automatic dialE. Preview and Progressive

Correct Answer: BCDESection: (none)Explanation


QUESTION 54Which is the function of the Contact Store component in the Avaya Contact Center Select (ACCS) solution?(Select one.)

A. It is responsible for pulling user updates to the IP Office serverB. It is responsible for configuring sample pre-configured data for the solutionC. It provides secure SIP trunking and secure remote access to IP OfficeD. It is used to store all call recordings retrieved out of the IP Office VoiceMail Pro system



References:

QUESTION 55HOTSPOTMatch each term to its function or description, for each term on the right, select the corresponding functionor description from the drop-down list on the left.

A.B.C.D.


Explanation/Reference:Answer: <map><m x1=395 x2=555 y1=108 y2=130/><m x1=396 x2=588 y1=252 y2=278/><m x1=397x2=573 y1=422 y2=444/><m x1=401 x2=610 y1=666 y2=693/><m x1=402 x2=625 y1=917 y2=942/><mx1=401 x2=543 y1=1133 y2=1159/></map> Explanation:

Provide secure SIP trunking... - Avaya Media Server Provides call control, call treatments,... - SessionBorder Controller The IP office onboard voicemail... - VoiceMail Pro (VMPro) Helps manage theinstallation... - Avaya Agent Desktop (AAD) A software image containing a... - Open Virtual Appliance(OVA) NET- based agent application... - .NET Framework

QUESTION 56With Avaya Contact Center Select running lP500v2 with TDM trunks, what is the maximum capacity forconcurrent voice agents when running call recording? (Click and drag the correct option to the spacebelow.)

A. 94B. 60C. 80D. 30



QUESTION 57Which are integrations that currently function within Avaya Contact Center Select (ACCS)? (Select two.)

IP Office 9.0.3 Server Edition (SE)

A. Avaya IQ ReportingB. Avaya Session ManagerC. Avaya Aura Communication ManagerD. IP Off ice 500v2E. Avaya CS1000

Correct Answer: BDSection: (none)Explanation


QUESTION 58Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A. IP500v2 ChassisB. Medium Linux servers (DL120G and R210)C. Large Linux server (DL360G and R620)D. IP500v1 Chassis

Correct Answer: ABDSection: (none)Explanation


QUESTION 59Which document provides more information about Avaya IP Office Support Services (IPOSS)? (Selectone.)

A. IPOSS Sizing and Pricing DocumentB. IPOSS Calculations ExplainedC. IPOSS Additional Coverage Scenarios



References:

QUESTION 60For the Avaya Contact Center Select Admin and Supervisor Client Software, which operating systems arecompatible? (Select five.)

A. Windows 8.1B. Windows Server 2008 Release 2, Enterprise Edition 64-bitC. Windows Server 2008 Release 2, Standard Edition 64-bitD. Windows 7 32-bitE. Windows XPF. Windows Server 2008 Release 2, Enterprise Edition 32-bitG. Windows Server 2008 Release 2, Standard Edition 32-bitH. Windows 7 64-bitI. Windows 8.0


Explanation/Reference:Answer: B,C,E,F,GExplanation:

QUESTION 61Scenario:Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor")engaged by Avaya comes in contact with a leading businessman in the country who claims to havesufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in thecountry. For the above purpose, the businessman demands a cash payment of $1000 which the Distributor

pays on behalf of Avaya without seeking Avaya's approval.Is the Distributor's conduct appropriate? (Select one.)

A. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval beforeeffecting the payment.

B. Yes, since these are typically facilitation "grease" payments aimed to speed up things in the country andare acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.

C. No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did notconduct any due diligence on the businessman and without Avaya's knowledge engaged in conductdesigned to improperly influence a commercial customer.



QUESTION 62What is the function of the User Synchronization Service in Avaya Contact Center Select (ACCS)? (Selectone.)

A. It is responsible for assigning agent skillsetsB. It is responsible for all system changesC. It ensures all ACCS supervisors and agents have valid IP Office User Accounts on the IP Office

platformD. It is responsible for configuring sample pre-configured data for the solution



QUESTION 63With Avaya Contact Center Select what is the maximum multimedia capacity for emails per hour? (Clickand drag the correct option to the space below.)

A. 3000B. 1500C. 1200D. 5000



QUESTION 64With Avaya Contact Center Select running IP500v2, what is the maximum capacity for incoming customercalls on SIP Trunks when not using call recording? (Click and drag the correct option to the space below.)

A. 90B. 30C. 45D. 60



QUESTION 65Scenario:In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered witha leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito.Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedurein Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter.The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains theNOC. What prompts the Distributor to make the payment is that facilitation payments are customary andlegal in Mourito.

What breach, if any, has the Distributor committed? (Select one.)

A. None, the payment made by the Distributor constituted facilitation payment which is customary underthe laws of Mourito.

B. The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.

Correct Answer: BSection: (none)

Explanation

Explanation/Reference:


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