Karen Ferris

Director, Macanta Consulting

Balanced Diversity

Which Practices for Which Change?

Portfolio Approach

Our Methodology

DARE Methodology

Discover

Assemble

Realise

Embed

BA

LAN

CED

DIV

ERSI

TY

A P

ort

folio

Ap

pro

ach

to

Org

anis

atio

nal

Ch

ange

DISCOVER

Understand the

change

Understand the

organisation

ASSEMBLE Change management team

Sponsorship structure

Sponsors and stakeholders Readiness assessment

REALISE

EMBED

Case Study

The Situation

• Lack of buy-in

• Reverting to old ways of working

• Disillusionment

• Frustration

• Apathy

• Isolated acceptance

Before

Selection Criteria

• Is it most likely to solve the problem / issue or address

the opportunity?

• Does it match the culture of the organisation / target

audience?

• Does it address the needs of the target audience?

• Does it address the stage of behavioural change of

the target audience?

• Are the skills available to carry out the practices?

• Can the skills be obtained (internally or externally)?

• Is there time?

• Are resources available (financial, people, materials,

logistics, supporting systems etc)?

After

• Recognise (ENGAGE)

• Allocate resources (SIGNAL)

• Customise (COMMUNICATE)

• Create new roles (ASSIGN)

• Assign responsibility

to senior leadership (ASSIGN)

• Train (TRAIN)

• Monitor / track (ASSESS)

• Scan (LEARN)

• Learn from failure (LEARN)

• Reflect (LEARN)

• Trigger (RAISE AWARENESS)

• Champion (CHAMPION)

• Ask (INVITE)

The Results

• Recognition of need to change

• Modelling of desired behaviours

• Involvement

• Show of commitment

• Increased capability

• Achievement of goals and objectives

• Foundation for the next change cycle

Summary

• Use the framework for all types of changes

• Use it within a change management

methodology e.g. DARE

• Ensure a balanced portfolio approach

• Choose a diversity of practices

• Use it for each change

• Revisit on a regular basis

Email: Karen.Ferris@macanta.com.au

Website: www.macanta.com.au

www.karenferris.com

Twitter: @karen_ferris

Facebook: http://www.facebook.com/MacantaConsulting

Mobile: +61 (0)425 728 498