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Peter Johnson The (customer service) revolution will not be tweeted
| Date post: | 13-May-2015 |
| Category: |
Business |
| Upload: | tft-presentations-tomorrows-it-service-future-today |
| View: | 190 times |
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Peter Johnson
The (customer service) revolution will not be
tweeted
#PeterJohnson
#FairdayResearchLimited
#140CharactersIsNotEnough
#ParadigmChange ≠ #PracticeChange
#CantDumbDownParadigmChange
#ITSMAsAParadigm
#ParadigmLifecycle
#TheoryBehindTheITSMParadigm
#ScientificManagement #Taylorism
#SystemsThinking #Cybernetics
#Taylorism|#Cybernetics|#ITSM = #Control
#PracticalProblems
#TheoreticalandPhilosophicalProblems
#Flawed
#ToTheNew
#HumanToHumanService
#Autonomy
#Motivation #Values
#Lumiere
Control Values
Chaos
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