1 Simplify IT Complexity TGS Business Overview Document Code: TGS-BP-Business-Presentation-ES Revision: 00 Date: 3/06/2015 Confidentiality Level: 7 - Confidential The information in this document is the property of Telvent Global Services . It Contains sensitive information whose loss and / or misuse can Telvent Global Services harm. Only be known by the persons to whom it is addressed. You can not make copies, or public redistributed without the prior written consent of owner.
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Simplify IT ComplexityTGS Business Overview
Document Code: TGS-BP-Business-Presentation-ESRevision: 00Date: 3/06/2015Confidentiality Level: 7 - ConfidentialThe information in this document is the property of Telvent Global Services . It Contains sensitive information whose loss and / or misuse can Telvent Global Services harm. Only be known by the persons to whom it is addressed. You can not make copies, or public redistributed without the prior written consent of owner.
2Confidential Property of Telvent Global Services
«We want to be your first choice for
IT Transformation»Javier de la Cuerda
CEO
We participate in our customers technological decisions, from their
definition to their implementation and execution
3Confidential Property of Telvent Global Services
Some facts and figures…
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Data & Figures
Utilities Services Banking AAPP Telco & Media Industry Travel &
Leisure
2015 Awards
CPRD “Best consulting approach for Infrastructure
Management"
“Best Innovative Project Big Data:
Hadoop as a Service"
Long standing Blue Chip Customers:+400 key customers
>9 /10 in quality surveys 26% more than 10 years
99% of service renewals in 2014
Neutral Data Centers Leadership in South of Europe
+30.000 sqm of technical space100% of carriers presence
99,999 SLA for electrical availability#1 in geo-cluster datacenter solutions
Industrialized IT managed services24/7 specialized support by technology
+15.000 IT devices monitored+7 PByte of managed Storage
+300 VHost for Private cloudIaaS+10 Gb of BGP4 Internet AS
Great IT value added services for business+38.000 end users remote support
“Top 3” SAP certified companies in Spain+40 TB Big Data managed information
+85.000 security alerts correlated by our SIEM
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Key certifications for IT BusinessSectorial approach, nearshore with a global coverage
Our Excellence Centers automate and industrialize each of the pieces that
compose the most effective and efficient solution for each customer
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We integrate the best resources
Cybersecurity>Ability to provide the best-in-class cyber security experts >Compliance with all industry, regulatory and international standards > Implementation of cyber security measures with a full understanding of the various operational environments > 360º view Address with a full life-cycle vision
GSOC > Global Support and Operations Center 24/7> Prime Vendor responsibility in a Multivendor environment. > Holistic service level management for IT and OT> Anticipate risks: Real Time view of the current incidents and the future risks. > Multiplatform
Infrastructures (IaaS – IT Services)> Flexibility. No implementation cost, no permanence commitment.> Customized services: Availability to adapt the service to the customer’s concrete needs.> Savings : Initial investment is removed and expenses associated to the need of technical specialists disappear.> Expenses control : <<pay per use>> model allowing to control the expenses (tranforming CAPEX in OPEX). > Service Quality : IT Services is contracted in base of SLAs (Service Level’s Agreement)
Service Desk> Service Management as a Project, service based in KPI, Key Performance Indicators.> Modular Service, possibility of incorporating different services in the support center.> Saving costs, thanks to increasing of specialization of all the components that provide the service during the project.> Service Center, the call handling is another service within service catalog.
IT Delivery > ITIL oriented.> Quality and Security: under the most exigent quality and security standards with ISO 20.000/ 27.001 certified.> SLA: Guaranteed Service using service level agreements and associated penalties.> Operational Technical strengthen by third party technology platforms Operations.> Transformation from fix costs into variable costs in base of the needs of the activity of the company in each moment.
Managed IT ServicesImprove Customer Service perception and satisfactionIncreased accessibility though a single point of contact, communication and informationBetter-quality and quicker turnaround of customer requestBetter managed infrastructure and controlImprove usage of IT support resources and increased productivityMore meaningful management information to support decisions.
To increase customer savings.To anticipate risks and resolve incidences.
To add value and satisfy the customer’s needs.
Datacenters – Colocation services> 5 top tier Data Centers in Spain and Portugal> Carrier Neutral facilities.> +30.000 m2 Technical housing space> High availability and 24x7monitoring> Neutral IT Managed Services provider> Highest guarantee on power supply, Environmental conditions and Security.
We are leaders in the design, construction and operation of Data Centres, with the highest standards of reliability, power availability, energy efficiency and best connectivity
Service Desk L1 Service Desk L2 Managed Services L3Monitoring Services
Dark Fiber
10Gbit P2P
We provide a real hybrid Cloud platform integrating clouds (public and private) and dedicated environments, managed in a single framework.
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Disaster Recovery
Disaster Recovery & Continuity
Synchronous Storage Replication
Asynchronous System Replication
We enable the best environment for the business continuity center. WE help in the design and roll-out of the Disaster Recovery Site based on our technological advantages and experience.
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IT Managed Services
ITC Managed Services
We support 24/7 IT Infrastructures using our Excellence Centers teams and resources. We cover all customer needs from the systems, networks, telecommunications, databases and applications .
Managed Connectivity solutions. Private Networks and secured remote access
backed up by SLA’s. Complex hybrid solutions to connect global operations
WAN Solutions
Certified staff to support 7x24 Storage, Back up & Restore Operation. Data Protection, Continuity,
Security, Backup, Replication and Storage
Data Protection(Backup & Storage)
Managed Infrastructure Services delivering high availability,
resilient Computing, Storage and Platform capacity as a Service on
pay per use model
Cloud Services(IaaS, PaaS, SaaS)
Excellence Center focused on delivering Solutions to support
clients’ mobility, communications and networking over next generation networks
LAN Solutions
Pool of competences devoted to manage services in the area of Open Systems, UNIX/Linux, DDBB, App Servers, Big Data
and Analytics
Open Data Systems(Big Data & Analytics)
Excellence Center dedicated to improve and implement all
the range of Microsoft Solutions: Exchange,
SharePoint, SQL, Azure…
Microsoft Solutions
Specialized Center supporting end user, security, desktop
and infrastructures monitoring and operation
services on 7x24. ITSM framework
GSOC – EUGS - SOC
Seasoned team delivering high performance and
experience in managing Top Data Centers and the Critical
Infrastructures
Data Centers & Critical Infrastructures
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Business Critical Applications
Business Critical Applications
We support operation and management of key business applications based on key market certifications and a comprehensive service model
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End User Computing
End User Computing
Centralized model that combines the provision of virtual and local desktops under a fully managed service. MAC’s are completely managed in a centralized way, tending to reduce cost through the use of Virtual Desktop Services.
Telvent Global Services
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Cybersecurity Services
Cibersecurity Services
Providing a centralized Cybersecurity service for our clients.
GSOC
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Big Data Solutions
Big Data Solutions
Energy & Utilities
Smart Public
Services
Systems
Smart Water Syste
ms
Integrated City Management Platform
Smart Energy System
s
Smart Mobility Systems
Smart Buildings &
Homes Systems
Information Sharing Business Intelligence Decision Support
City Government
Incident Management
Infrastructure Field DevicesCollecting Information from field
Operational SystemReal Time System to Operate Infrastructures
Data Management - Analytics Systems – Event ManagementSystems to extract and manage information from heterogeneous Systems
Presentation LayerMake the information available to all stakeholders
Corporate SystemsSystems for Enterprise and Government Management
Communications Networks
de
cis
ion
+
-
info
rmatio
n
+
-Buildings & Healthcare
Industry Water
Hadoop as a Service Platform
Make technology transparent for users by making the information available for decision makers
19Confidential Property of Telvent Global Services
We are proud of our customers
Over 17 years providing IT infrastructures solutions to the best and most
demanding customers
20Confidential Property of Telvent Global Services
Public Adminstration
Industry & Services Utilities Telco & MediaTravel & Leisure
