'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”1
Thailand e-Local Government WebsiteThailand e-Local Government WebsiteScorecard,Scorecard,
A Tool to Create Digital OpportunityA Tool to Create Digital Opportunityunderunder
Project: Service E-readiness Explorer Indicator, Phase IIProject: Service E-readiness Explorer Indicator, Phase II(SEE-Indicator, Phase II)(SEE-Indicator, Phase II)
Mr. Mr. Jirapon TubtimhinJirapon TubtimhinDirectorDirector
Government IT Infrastructure (GITI)National Electronics and Computer Technology Center (NECTEC)National Science and Technology Development Agency (NSTDA)
Thematic Meeting on Multi-StakeholderPartnerships for Bridging the Digital Divide
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”2
Thailand e-Local Government Website Scorecard,Thailand e-Local Government Website Scorecard,A Tool to Create Digital OpportunityA Tool to Create Digital Opportunity
1. Summary of the country's ICT status and general information
2. Project information(objectives or goals/ achievements)
3. Information on the multi-stakeholder partnership(partners and their participation in the project)
4. Issues relating to the use of MSP in bridging the digital divide for thisparticular project (barriers/benefits)
5. Lessons or possible applications to other countries or regions
6. Conclusions
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”3
Thailand ICT Policy DevelopmentThailand ICT Policy Development
^1992 ^1993 ^1994 ^1995 ^1996 ^1997 ^1998 ^1999 ^2000 ^2001 ^2002 ^2003 ^2004 ^2005 ^2006
National IT Committee (established 1992) .
IT 2000 Policy IT 2010 Policy
National ICT Masterplan2002-2006
Ministry of ICT
Policies
English-Thai Web Translation
SchoolNetThailand
Introduction of Internet Software Park Thailand
Government Information Network
E-Commerce Resource Center
Government CIO Program
IT Law Development .
e-Thailand
Electronic Transactions Act
Government CA Service
Software Industry Promotion Agency
NII, CompCrime, DP Acts
e-Government ProjectTIS-620 Thai Character setregistered with IANA
Activities
TIS-620 ThaiCharacter set in
UNICODE
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”4
Political willAnd support
Computerand Network
Infrastructure
Rules &RegulationsLegalInfrastructure
Security& Policy
InformationInfrastructure
E-CommerceInfrastructure
HRDCIO/CEOProgram
- CIO Training- CIO Forum- CIO Conference
Information in every
organization
- e-CommerceResource Center- G to C- G to B- e-Procurement- e-Tax- e-Citizen- e-Marketplaces
- Electronic Transactions Act- Data Protection Law- NII Law, EFT Law
- Govt Data Infrastructure- Govt News Exchange- Govt Data Exchange- Government Interoperability Standard
- PKI- ThaiCERT- Computer Crime Law- Gov CA Service
- Ministry of ICT- National IT Committee
NationalOperationCenter
- Government IT Services- Government Information
Network- SchoolNet
Thailand e-Government DevelopmentBeneath the IcebergBeneath the Iceberg
Civil ServantAttitudes
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”5
ICT Development ProgramICT Development Program
Flagships and Infrastructures in IT 2010EconomyEconomy SocietySociety
QuantityQuantity QualityQuality
Telecommunication Infrastructure
Science and Technology, R&D, Knowledge
Information Development, IT Literacy, IT HR
e-Industrye-Industrye-Commercee-Commerce e-Society
e-Educatione-Government
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”6
Timeline for IT2010 and theTimeline for IT2010 and thefive-year National ICT Master Planfive-year National ICT Master Plan
96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11
IT2000(1996-2000)
IT2010 Policy(2001-2010)
National ICT Master Plan2001-2006
Ninth National Economicand Social Development
Plan 2001-2006Year
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”7
Thailand National ICT Master Plan 2001-2006Strategy 7: ICT Utilization for Public administration and Services
• Setting up new ministry responsible for the development of ICT nationally.• Structural reform within organization in related to ICT, such as setting up
CIO office as well as improving laws and regulations.• Develop governmental database for information exchange• Apply GIS for socio-economic development• Encourage effective use of ICT network among government agencies• Devise mechanisms to build up ICT-related capability for public sectors
employees• Develop monitoring and evaluation system for national ICT development• Develop National Digital Nervous System
Government to set up central organization to oversee ICT development and utilizationwithin the public sector. Emphasis will be on the unity and integration of databasesystem, planning, coordination, budget allocation and transparent procurement, to meetup with each agency requirement as well as reduce investment duplication. This willenable public sector to accumulate, exchange and share information among themselves,based on secured and open standard platform.
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”8
Thailand ICT IndicatorPercentage of Households with Computers (2001-2004)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”9
Thailand ICT IndicatorNumber of Telephone Lines (1999-2004)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”10
Thailand ICT IndicatorNumber of Fixed Line per 100 population
11.4
12.1
12.312.4
12.5
12.7
13.513.6
10
11
12
13
14
1997 1998 1999 2000 2001 2002 2003 2004
Year
Lines
Source : TOT Corporation Plc. (formerly the Telephone Organization of Thailand)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”11
Thailand ICT IndicatorNumber of Mobile Users (2000-2004)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”12
Thailand ICT IndicatorNumber of Internet Users (1998-2004)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”13
Thailand ICT IndicatorNo. of Internet Users per 100 Population (By region)
Bangkok 26.6 Northern 11.4 Central 11.2 North-Eastern 7.7 Southern 9.9
Source : National Statistical Office (2004)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”14
Thailand ICT IndicatorGovernment Budget on Computer Equipment (1998-2004)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”15
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”16
G
IT
IGovernmentInfrastructureServicesCenter
OrganizationTools & App.DevelopmentExpert Team
GovernmentVirtualInstitute
2005 2006 2007
Infrastructure Showroom
Skill & Career Path
Training Course MISContent Development CMS/LMS
Waseda-Nectec MOU & CIO Training Programs
Indicator Portal
IT System for a school in Cambodia
Back office sys for Princess IT Unit
Govt. Website Survey
Govt. IT Indicator Survey
- Org. Tools & AppsWeb Services- Info Grid
Nectec OC
Project Tracking
Consultancy Projects for public agencies
Network/Security/Video Conference/Project Quality Control
Data Warehouse/Mining
Web Form/Org. MIS
Services Integration
TLE/MS Productivity Lin-Win Interop
Target
Major milestone
Sub milestoneGITI Story BoardGovernment Information Technology Infrastructure
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”17
SEE-Indicator ProjectProjectObjectiveObjective
SEE-Indicator SystemSEE-Indicator SystemSEE-Indicator core system is a Web-based Application.Tools include• Online Registration System• Online Survey System and• Monitoring and Evaluation System
Partner organizations/institutionsPartner organizations/institutionsNECTEC/MICT/MOI267 central government agencies/ 75 provincial government agencies
The SEE-Indicator Project aims to reflect ‘e-Readiness’ of government agenciesby means of a Website Scorecard which is assessed through a customizedmaturity model of e-Government services via related government/agency’swebsites.
The assessment result can be a first hand indicator to measure thecountry’s digital divide, especially in the dimension of government onlinecontent and service. (SEE : Service E-readiness Explorer)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”18
e-Government Website Development
Publish/Information Interact Transact Integrate
Informationavailableonline
Two-waycommunication
Transactionhandledonline
Process,system andorganisationalintegration
Intelligence
Website thatlearns userbehavior
4 Steps:
Publish/Information Interact Transact Integrate
Informationavailableonline
Two-waycommunication
Transactionhandledonline
Process,system andorganisationalintegration
5 Types:
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”19
Background of SEE System Development•• Manual SystemManual System•• Combination SystemCombination System•• Automatic SystemAutomatic System
Manual SystemManual System
Method:manual surveyby person
- Web browsing- Site Visiting- Interview- questionnaire
Data Collection- manual
Automatic SystemAutomatic System
Method :program survey
- Web Robot (Search Engine)- Web Services
Data Collection - Web Robot
- Automatic webpagecollection
- Client side system- Web Service - Request from Web Service
Server of agencies - Client-Server Application
Combination SystemCombination System
Method:computer-aid system- e-Form, Assessment Wizard- Browsing Tool- Self-Assessment System
Data Collection- Online- Interactive system- Self-Assessment System
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”20
SEE SystemAutomatic SystemAutomatic System
Collecting System
Analyzing System
Reporting System
Agencies’ Websites
Output
Internet
Web RobotDatabase
Database
Public Report
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”21
SEE SystemProcess of WorkProcess of Work
Setting Criteria
Self Assessment
Evaluate & Analyze
Reporting
Brain Storming Workshop
Self Assessmenthttp://see.thaigov.net/indicator/
Human Evaluation
see.thaigov.net/indicator
Automatic SurveySystem
(Web Robot)
Improve & Setting Criteria fornext survey
Output from workshop
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”22
SEE Project WebsiteSEE Project Websitehttp://see.http://see.thaigovthaigov.net/indicator.net/indicator
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”23
SEE SystemOnline Survey SystemOnline Survey System
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”24
SEE SystemMonitoring and Evaluation SystemMonitoring and Evaluation System
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”25
GovernmentWebsiteScorecard
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”26
Government Web Site Scorecard
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”27
Number of Provincial Government WebsitesNumber of Provincial Government WebsitesCatagorizedCatagorized by Type of Online Services by Type of Online Services
31
22
26
6
21
1
73
-5
5
15
25
35
45
55
65
75
Information Interaction Transaction Integration Intelligence
Basic Middle Advance
Remark : The survey on a total of 75 provincial government agencies ' websites (excluded Bangkok )
(97%)
(3%)
(41%)
(3%)
(28%)
(1%)
(35%)
Source : Result of the 1 st Provincial Websites Survey , NECTEC , Thailand, March 2005
(8%)
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”28
ThailandThailand’’s Map by Type ofs Map by Type ofe-Government Servicese-Government Services
InformationInformation InteractionInteraction TransactionTransaction IntelligenceIntelligence
Basic Level Middle Level Advance Level
Remark: None of Integration Type
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”29
Result ComparingResult Comparing
13%
0%
100%
87%
0%
20%
40%
60%
80%
100%
Basic Middle Advance
Information
Province Department
8%
28% 17%
49%60%
0%
20%
40%
60%
80%
100%
Basic Middle Advance
Interaction
Province Department
48% 44%
3% 5% 6%
0%
20%
40%
60%
80%
100%
Basic Middle Advance
Transaction
Province Department
3% 7%
1%0%
20%
40%
60%
80%
100%
Basic Middle Advance
Intelligence
Province Department
Source: Result of the 1 Source: Result of the 1 stst Department Websites Survey, NECTEC, Thailand, June 2004 Department Websites Survey, NECTEC, Thailand, June 2004
Result of the 1 Result of the 1 stst Provincial Websites Survey, NECTEC, Thailand, May 2005 Provincial Websites Survey, NECTEC, Thailand, May 2005
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”30
The New Dimension of Digital Divide:The New Dimension of Digital Divide:Online ContentOnline Content
The Main Assessment for Government Websites
0%
20%
40%
60%
80%
100%
Data Updating
SSL,Data Encryption
Log-in form
Search engine
Responsive Database System
Web Board
Download Forms
Bilingual content
Province Department
Source : Result of the 1 st Department Websites Survey , NECTEC , Thailand , June 2004
Result of the 1 st Provincial Websites Survey , NECTEC , Thailand , May 2005
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”31
The Use of MSP in bridging the digital divideThe Use of MSP in bridging the digital divide
• Jointly organized between MICT and NECTECfor websites’ improvement on national level.
• Jointly organized between Ministry of Interior(MOI) and NECTEC for websites’ improvementon local level.
• Joint-research with international institutionsto design and implement of an prototypeautomatic system to measure websitematurity level in all levels of administrationand community domain
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”32
LessonsLessons
Learnt - To bridge the digital divide requires creative
multi-stakeholder partnerships both nationaland local level to help create new opportunityfor all citizen.
To Learn- MSP can be expanded into international levelby building up a common tool to help bridgethe digital divide in the common channel ofaccess for citizens.
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”33
Conclusions- The SEE-Indicator Project’s team wish thatthe project’s tools will be an effectivemechanism for assessing the e-Governmentimplementation via websites in all levels ofadministration and community domainwhere all level of citizens will have equalopportunity to access.
- The project will help promote MSP indevelopment of websites which are themain channels for citizens to access digitalcontent and services of public sector.
'T hailand e-Local Government Website Scorecard, A T ool to Create Digital Opportunity'23-24 June 2005, Seoul, Republic of Korea
WSIS T hematic Meeting : “Multi-Stakeholder Partnerships for Bridging the Digital Divide”34
Thank youfor your attention.Sawasdee