Shai BergerCo-Founder & CEO Fonolo

3 Ways to Build Better Relationships with Your CustomersJune 19, 20142:00 PM ET

JD PetersonVP of Product Marketing Zendesk

Today’s Webinar:

• The importance of omnichannel customer service

• What contributes to high customer satisfaction

• What customers are looking for in a self-service experience

• The importance of live agent conversations

• The six steps to improving your customer relationships

Customer service can take many forms

External Support

Internal HelpDesk

Business Operations

What is Customer Service?

building trust

solving problems

answering questions

assistance

helping users

collecting feedback

satisfying needs

educationadvice

relationships

The Power of the Customer Experience

THE IMPACT OF

CUSTOMER EXPERIENCE

SOURCE: ZENDESK/DIMENSIONAL RESEARCH

Your coffee ready… before you get to the

store!

Customer expectations

are VERY high.

Source: ROI Research

share opinions about companies or products.

33%

Social Media Adds Pressure

Businesses lose

customers every day by putting them

on hold.

In a Multi-Channel World, Voice is Still King

A real-life phone interview

Register for this free webinar to join the live Q&A.

June 19, 2014 2:00 PM ET

Register Now!