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The 2005 ResNet Survey
Strategic • Comprehensive • Relevant
David Futey, Stanford University
Kevin Guidry, ResNet Applied Research Group
October 3, 2005
© 2005 David Futey and Kevin Guidry
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Introduction Purpose Survey Development Methodology Data Limitations Future Research
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Purpose Why do the survey?
ResNet Organization’s response to community Absence of research in this area Pilot survey project conducted May 2004:
ResNet Security Vulnerability Survey Data collection for longitudinal purposes
Baseline survey Develop and refine for future research
Collaboration with other organizations
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Survey Development ResNet Applied Research Group
Kevin Bullard, UNC-Greensboro David Futey, Stanford University Jan Gerenstein, Northern Illinois University Kevin Guidry, University of West Florida Clifton Pee, Azusa Pacific University
Other assistance ResNet Steering Committee ResNet Listserv Survey methodology and subject matter experts Northern Illinois University Analysts
Cynthia Nelson, Senior Research Associate Eli Vasilopoulos, Research Assistant
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Methodology Creating the survey instrument
Examined listservs and reviewed other surveys
Defining the population Soliciting participation Analyzing results
Chi Square test with grouping variables Limited extant data to confirm results
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Methodology Survey Instrument: 92 questions (299 variables)
in 10 sections Introduction Overall ResNet and IT Responsibilities Staffing Support and Services Network Infrastructure Fees and Budget Security and Policies Challenges Institutional Demographics and Characteristics Conclusion
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Oh The Places That Responded!
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Is there a ResNet service group?
88
128
17
Yes
No
Other
No answer
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Who supports residential networks?
0
25
50
75
100
125
150
175
200
225
AcademicComputing
Central IT Housing Outside Entity Other
Department
Physical Infrastructure Logical Infrastructure End User Support
Num
ber
of r
espo
nden
ts
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Collaborative support of residential networks
0
25
50
75
100
125
150
175
200
225
Physical Infrastructure Logical Infrastructure End User Support
Num
ber
of r
espo
nden
ts
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Central IT Only Housing Only Collaboration Other
What group is responsible for end user support of residents?
Between 2000 and 8000 enrolled students
Between 8000 and 18000
enrolled students
Less than 2000 enrolled students
More than 18000 enrolled
students(24 respondents) (86 respondents) (60 respondents) (53 respondents)
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What services do “ResNets” provide?
0
25
50
75
100
125
150
175
200
225
ResNet Solely Responsible ResNet Collaborates Other Group ProvidesWill Provide Next Year Service Not Provided
Num
ber
of
resp
onde
nts
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How do residents pay for these services?
0
25
50
75
100
125
150
175
200
225
Included in Other Charges One-time Fee Per-use feeWill Provide Next Year Service Not Provided
Num
ber
of r
espo
nden
ts
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How much wireless access do institutions have in the residence halls...?
104
60
6
8
45
1
0%
1-25%
26-50%
51-75%
76-100%
Not Sure
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How much wireless access do institutions have in the residence halls...?
0% 1-25% 26-50% 51-75% 76-100% Not sure
Bachelor’s(44 respondents)
Master’s(79 respondents)
Doctoral(86 respondents)
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...And how much of each residence hall is covered by wireless?
0
25
50
75
100
125
150
175
200
225
1-25% 26-50% 51-75% 76-100% Not Sure No Answer
Num
ber
of r
espo
nden
ts
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Where is the wireless in the residence halls?
0
25
50
75
100
125
150
175
200
225
AdministrativeAreas
AcademicSpaces
CommonAreas
DiningFacilities
ComputerLabs
Rooms Outside Areas Other
Num
ber
of r
espo
nden
ts
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What is the strategic plan for wireless?
0
25
50
75
100
125
150
175
200
225
Install WhenBuilding orUpgrading
WhereWired
Difficult orCostly
Areas WithSufficientDemand
ComplementWired Areas
With LowDemand
EntireNetwork isWireless
No StrategicPlan
Other
Num
ber
of r
espo
nden
ts
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How are residents made aware of blocked and filtered services/protocols?
0
25
50
75
100
125
150
175
200
225
ReactiveNotification
ProactiveNotification
Residents NotMade Aware
Other No Answer
Num
ber
of r
espo
nden
ts
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Is there a formal grievance procedure for violations or challenges of policies?
0
25
50
75
100
125
150
175
200
225
Yes No Other
Num
ber
of r
espo
nden
ts
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Is there an online registration process?
0
25
50
75
100
125
150
175
200
225
Yes No Other
Num
ber
of r
espo
nden
ts
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Automatic detection or quarantine?
0
25
50
75
100
125
150
175
200
225
Quarantine WithoutSelf-remediation
Quarantine With Self-remediation
Can Not Quarantine Other
Nu
mb
er
of R
esp
on
den
ts
Num
ber
of r
espo
nden
ts
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Are the registration and detection/quarantine systems integrated?
0
25
50
75
100
125
150
175
200
225
Yes No No RegistrationSystem
Other
Nu
mb
er
of R
esp
on
den
ts
Num
ber
of r
espo
nden
ts
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Perceived ChallengesCurrent1. Security2. Copyright & P2P3. Education4. Bandwidth5. Wireless6. Network Registration &
Authentication7. Network Equipment &
Infrastructure8. Funding9. Staffing10. Communication11. Nonacademic network
uses
Future1. Security2. Wireless3. Education4. Bandwidth & Network Speed5. Network Registration &
Authentication6. Support7. Copyright & P2P8. Network Equipment &
Infrastructure9. Automation10. Funding & Pricing11. Staffing12. Outsourcing
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The Big Picture
More reliance on Central IT
ResNet support integrated with other support
Less students & residents
Private
Bachelor’s and Doctoral Carnegie Classifications
Less reliance on Central IT
Separate ResNet service group
More students & residents
Public
Master’s Carnegie Classifications
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Comparison with ECAR Research Study: IT Networking in Higher Education
Similarities: Master’s institutions are
“demand driven” Annual operating budget
largest source of networking budget
Outsourcing not embraced
Wired infrastructure pervasive and well utilized
Security is primary challenge
Differences: Wireless prevalence VOIP Culture (Housing vs.
Central IT)
Pirani, J. A. & Salaway, G. (2005). Information Technology in Higher Education: Campus Commodity and Competitive Differentiator (ECAR Research Study 2, 2005). Boulder, CO: EDUCAUSE.
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Key points Number of students is factor in
services ResNet service area = specialized
services Master’s institutions offer blend of
services Education Entertainment services Wireless
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Limitations Results are suggestive, not
conclusive Participants were self-selected and
likely not representative of the population
Difficult to define characteristics of the entire population
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Additional resources ResNet Organization web site
www.resnetsymposium.org Results, summary, and survey instrument
ECAR Research Bulletins ResNet: At the Crossroads of Academe,
Residence Life, and Technology (May 24, 2005)
2005 ResNet Survey Results: A Baseline Analysis (September 27, 2005)
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Future Research
Longitudinal data Continue with a large survey
Current issues and under researched areas “Follow” the data Focused surveys (sections of the 2005 ResNet
Survey) Refine questions based on responses and
feedback Determine timing for community needs
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Contact David Futey ([email protected]) Kevin Guidry ([email protected]
© 2005 David Futey and Kevin Guidry