The '30 Minute' People Manager

- Effectiveness in turbulent times

AsiaNetHong Kong Shanghai Beijing Guangzhou London

In times like these, Managers have:

MORE to doMORE pressure

LESS timeLESS supportLESS resource

Yet need to keep staff motivated and reassured

AsiaNetHong Kong Shanghai Beijing Guangzhou London

• KPI's & Deliverables don't go away

• Deadlines have to be met

• People management can suffer…

• BUT, we know from previous downturns

Companies that DO invest in people recover faster

Those that DON'T are twice as likely to fail

Something's Got To Give!

AsiaNetHong Kong Shanghai Beijing Guangzhou London

Here is a simple and effective tool kit…………..

HOW TO:

- Assess interview candidates

- Measure employee performance

- Motivate and retain staff

- Communicate effectively

- Monitor employee morale

Line Managers Need Help

AsiaNetHong Kong Shanghai Beijing Guangzhou London

• Simple but targeted

• Quick and easy to complete

HOW TO:

Assess Interview Candidates

AsiaNetHong Kong Shanghai Beijing Guangzhou London

• Simple but targeted

• Quick and easy to complete

HOW TO:

Measure Performance

AsiaNetHong Kong Shanghai Beijing Guangzhou London

• The 60% of staff who are the backbone of your organisation, who get the “C” rating year after year need reassurance & to be 'connected'

• Often overlooked are:- Recognition (eg. 'thank you',

voucher, lunch, 'WOW!', etc)- MBWA - Development Activity (eg. 'lunch & learn')- Career Planning & Succession Planning

• Low cost, tailor made solutions that are time effective

HOW TO:

Motivate & Retain Staff

AsiaNetHong Kong Shanghai Beijing Guangzhou London

W O W !A sincere thank you to

____Sally Li____Who did a great job __Providing top customer service to ACME Trading today____________________________

Acknowledged by _Ben Chan__ Date : _May 5 2009_

W O W !A sincere thank you to

____Sally Li____Who did a great job __Providing top customer service to ACME Trading today____________________________

Acknowledged by _Ben Chan__ Date : _May 5 2009_

AsiaNetHong Kong Shanghai Beijing Guangzhou London

Remarks:- List top 2 backfills in priority order- Potential Rating (R1 = Ready Immediately ; R2 = Ready up to 1 year ; R3 = Ready 2-3 years)- Risk of Leaving Rating (High Risk = 3; Medium Risk = 2; Low Risk = 1)

Philippe Martin

Managing Director

Lisa Wong R1/3

Ken Li R3/1

Pierre Holliday

Head of Sales

Susan Kwan

Head of Operations

Peter Chow

Head of Supply Chain

Sally Tse

Head of Office Admin

Bill Leung R2/1 Kenny Young R3/3 Julie Tan R1/1

Victor Ng R3/3

XYZ Trading - Succession Planning

• Simple targeted team briefing

• Powerful & Cost Effective

HOW TO:

Communicate with Staff

AsiaNetHong Kong Shanghai Beijing Guangzhou London

• Simple and targeted

• Quick, Cost Effective

HOW TO:

Gauge Employee Morale and identify issues

AsiaNetHong Kong Shanghai Beijing Guangzhou London

In 30 minutes we have

- Highlighted a business-critical challenge that can give you competitive advantage

- Introduced tools and techniques to deliver that are simple, time friendly, cost-effective and customized to your needs

The 30 Minute People Manager

AsiaNetHong Kong Shanghai Beijing Guangzhou London

Questions

AsiaNetHong Kong Shanghai Beijing Guangzhou London