Date post: | 25-Jun-2015 |
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THE 5 CHALLENGESIMPEDING THE FUTURE OF IT TODAY
Is there any way to successfully navigate and leverage such a challenging industry?
Challenge #1: Failure to harness IT value
When moving into the implementation and operation phases of a project, there are many questions to consider:
Is a warranty in place?
Is there a security strategy?
Does the desired capacity exist?
Is the support staff prepared?
Are users prepared?
© Glenfis AG – 2012 2
Source: Operational readiness, Basic Service Management, 2/01/11
Challenge #2: Difficulty meeting regulatory compliance
© Glenfis AG – 2012 3
Sources: Cost cutting and pricing pressures fastest growing risks to global business in 2011, Ernst & Young, 12/17/10; Regulatory compliance is top concern in 2011, ISACA, 4/19/11
• Regulations vary by country and are long and complicated
• Recently changed or new IT regulations include:
Basel II/III
Sarbanes Oxley SOX
PCI-DSS
SAS 70
MA-Risk
Solvency II
Challenge #3: Security concerns
• Over 50 million viruses are now in existence
• There were almost 20 million new viruses in 2010 alone
• In 2011, there were an estimated 2.5 million malware programs
© Glenfis AG – 2012 4
Sources: 50 million viruses and rising, AV-Test, 1/27/11; G data half-yearly report, January-June 2011; Researchers predict advanced, blended threats focused business and infrastructure in 2011, Security Week News, 11/10/10
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20%40%60%80%
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Challenge #4: Mastering complexity
• The inherent complexity of IT departments can veilhow service is actually doing
• Gartner unearthed that 40% of problems are found by end users
• This places the organization at a huge performance risk
© Glenfis AG – 2012 5
Sources: How to make the CFO a buyer for sustainability solutions, Forrester, 4/26/11; More software project failure / challenge information from CAI, Galorath, 3/31/10, 33% of money spent on IT development is wasted, IAG, 9/25/09
Challenge #5: Adapting to changing expectations
According to Bain &
Company…
The biggest challenge faced
when implementing something new,
such as cloud computing…
…Is changing corporate
culture
From the attitudes and behaviors of entry-level
employees to management
© Glenfis AG – 2012 6
Source: The new CIO agenda: Intel cloud computing insights 2011, Intel/Bain & Company, 2011
Strategy #1: Become service minded
• It is paramount for IT departments to build up a service management system
• This delivers value by facilitating outcomes
– Costs and risk are keptunder better control, according to an IBM study
© Glenfis AG – 2012 7
Sources: Boosting European prosperity through the widespread use of ICT, The Information Technology & Innovation Foundation, 10/31/07; Value of smart information technology still unrealized, Information Management, 10/12/11; The new CIO: Change partner and business leader, IBM, May 2007
Strategy #2: Engage with all departments
• This is crucial for understanding the voice of the customer in order to provide valuable service
• Between 70-80% of IT projects fail due to a combination of poor communication and integration across departments, from operations to HR, to the CFO
© Glenfis AG – 2012 8
Source: Poor communication to blame for business intelligence failure, Gartner, 1/10/11
Strategy #3: Shift from reactive to proactive
• The technology curve is getting steeper, especially when it comes to security
• Proactive leaders are able to anticipate, understand, coordinate, and influence security issues, regulatory compliance and customer demand
© Glenfis AG – 2012 9
Source: Prepare for mobile security threats, PCWorld, 5/31/07
Be proactive in working with business
• This includes that full integration with other areas of the company
• All data, processes, and services are then better aligned with the business
• This, in turn, contributes more meaningfully to the organization’s goals
© Glenfis AG – 2012 10
Strategy #4: Expand in-house expertise
© Glenfis AG – 2012 11
• Companies can better deal with today’s issues by developing in-house capabilities such as:
– Enterprise architecture
– Service and process management
– Building governance
– Operational excellence
– Lean IT
Use globally recognized certifications
These frameworks are the most effective in training and operations
ITIL COBIT ISO 20000 ISO 27000
© Glenfis AG – 2012 12
Source: itSMF 2010 Global Survey, itSMF, 2010
Strategy #5: Adapt to flexible learning platforms
E-learning is so productive because it is:
• Cost-effective
• Time-sensitive
• Customizable
• Easy to update to the latest information
© Glenfis AG – 2012 13
Source: Why E-learning is so effective, Rapid E-Learning, 2/2/2010
Learning by experience via simulations
• Goes beyond classical training and simply obtaining a certificate
• Provides true understanding, application in daily work, and a real benefit for the business including service management
• Focuses on the soft skills required to create buy-in, deal with resistance, and foster teamwork
© Glenfis AG – 2012 14
Learning by experience via simulations
• Gaming is becoming an important learning instrument in both IT and business contexts
• It includes social media and apps as instruments in learning new skills and applying them in the workplace
• It can be used for knowledge transfer, team building, developing new skills, and cultivating culture change
• Gaming is not playing against others, but with others
© Glenfis AG – 2012 15
Strategy #6: Find the right partner
• The right partner should have the longevity that proves their skill and experience
• They should lead by example and “walk the talk” – using the same techniques they teach
© Glenfis AG – 2012 16
Sources: Coaching in corporations yields high return on investment, The European Financial Review, 8/4/10; Return on investment for customized training, American Society for Training and Development, 2011; Executive coaching as a transfer of training tool, Gerald Olivero & K. Denise Bane et al, 1997, cited by ECI, September 2004
What else to look for…
• They have obtained official certifications
• High quality and innovative teaching materials and methods are used
• Training actively involves participants
© Glenfis AG – 2012 17
Source: Why E-learning is so effective, Rapid E-Learning, 2/2/2010
Let us help you
++41 44 202 81 10
© Glenfis AG – 2012 18
www.glenfis.ch
Glenfis AG
What do we do and why?
• For more than 12 years, we have been providing pragmatic, results-driven IT service management and governance
• We use the exact same approaches which we teach our clients around the world – to ensure their own success
© Glenfis AG – 2012 19
What do we do and why?
• How we walk the talk…
– Our management system is ISO/IEC 20000-1:2011 certified
– All our training and e-learning is officially accredited by APMG, ISACA and Tüv Süd
– Our training organization is EDUQUA certified, which includes value performance
– Glenfis is an officially licensed Software Assessor, LSA
– We train what we are doing – and we do what we are training
© Glenfis AG – 2012 20
How do we do it?
• We form a relevant, service-oriented strategy
• It supports smooth IT operations as well as the organization’s goals
• This strategy is strengthened by using the most effective frameworks in their entirety
© Glenfis AG – 2012 21