“OH, THE PLACES
WE`LL GO!”
CONFERENCE
In South Africa in 2017
Contact Centre Conference
The #1 Official website:
www.conference.ccmg.org.za Twitter: #OHCCMG
Johannesburg - 28-29August 2017
Cape Town - 24 May 2017
presents:
The
“Oh, the Places We`ll Go!”
Conference
ABOUT
Them
e: T
he W
onde
rful
, Cr
eati
ve, I
ngen
ious
Wor
ld o
f D
r. S
euss
24
May
20
17—
Pre
side
nt H
otel
, Ban
try
Bay
CT
The Dr. Seuss themed CCMG Conference
titled "Oh, the Places We`ll Go!" is the
premier event of 2017 for South African
Contact Centre professionals.
It presents the latest insights from
the country’s leading industry experts who
provide state of the art solutions,
techniques and know-how.
Discover new strategies to transform your
business and deliver customer experience
that is personal, efficient, engaging and
consistent across every communication
channel and build lasting customer loyalty.
The Conference is brought to you in
partnership with our sponsors.
Visit: conference.ccmg.org.za
“Oh, the Places We`ll Go!” Conference
WHAT TO EXPECT
Theme: The W
onderful, Creative, Ingenious World of D
r. Seuss
28-2
9 A
ugust 20
17—M
ontecasino, Johannesburg
BOOK YOUR SEAT BY 1 APRIL 2017 FOR CAPE TOWN AND 1 JULY 2017 FOR
JOHANNESBURG FOR EARLY BIRD DISCOUNTS!
In 2017 should expect absolutely everything that you need to
know about the latest in Contact Centre technology, know-how,
customer experience, analytics and staff engagement and
retention. The Conference is the place where movers and shakers,
innovators, and people who make things happen share their
secrets to success and weigh in on current issues effecting the Industry. It`s the only South
African Contact Centre conference which lets you peek into the future of the industry and
identify those strategies and actions which are guaranteed to propel your business forward.
"Oh, The Places We`ll go!" presents evidence and experience: innovative
approaches and the best experts who use case studies to demonstrate how to
take your Contact Centre`s growth to the next level.
Last year we went down the Rabbit Hole to experience the unknown future. We discovered
new, innovative solutions, tools, techniques, but...
...since then, everything has changed again!
“Oh, the Places We`ll Go!”
Conference
WHAT TO EXPECT
Them
e: T
he W
onde
rful
, Cr
eati
ve, I
ngen
ious
Wor
ld o
f D
r. S
euss
24
May
20
17—
Pre
side
nt H
otel
, Ban
try
Bay
, CT
2 VENUES, 3 DAYS
We are back in the Mother City!
1 Day Conference: 24 May 2017
Venue: President Hotel, Bantry Bay CT
Time: 7h00 for 8h00
Hello again, Johannesburg!
2 Day Conference: 28-29 August 2017
Venue: Montecasino
Time: 7h30 for 8h30
Participate in the Oh, the Places We`ll Go! Conference to listen to leading experts
share their experience in: Omni-channel best practices
Metrics, analytics and KPI
Customer experience, customer journey
Workforce optimisation and leadership
Employee engagement, social media
The customer of tomorrow
Artificial intelligence
Gamification
Cost centre vs. profit centre
“Oh, the Places We`ll Go!” Conference
WHAT TO EXPECT
Theme: The W
onderful, Creative, Ingenious World of D
r. Seuss
28-2
9 A
ugust 20
17—M
ontecasino, Johannesburg
THE EXPO The industry`s top solution providers
and innovators will exhibit products
and services to Conference attendees
providing valuable opportunities for
Contact Centre professionals to
personally evaluate and test those
that are important to their business.
Engage with solution providers and
enjoy Conference only special offers.
NETWORK...because it really is about who you know!
Use the opportunity to expose yourself to peers and
Captains of Industry at the Conference to elevate
your personal profile and boost your career options
in the Contact Centre arena.
Coffee and lunch breaks, expo visiting times can be
utilised by introducing yourself and striking up
conversations with interesting people.
The Networking Cocktail hosted by our Sponsor
provides a unique, less formal environment to
connect with movers and shakers who can share their
experience and ideas with you, giving you plenty of
food for thought.
“I was so inspired after the
conference that I couldn`t wait to
get back to work the next day!”
/Jamima, 2016
“I learned what’s new, what’s hot, and
where the future is leading the
industry”
/Mpho, 2016
“Oh, the Places We`ll Go!”
Conference
CAPE TOWN AGENDA
Them
e: T
he W
onde
rful
, Cr
eati
ve, I
ngen
ious
Wor
ld o
f D
r. S
euss
24
May
20
17—
Pre
side
nt H
otel
, Ban
try
Bay
, CT
THE CAPE TOWN CONFERENCE:
Cape Town is one of the Contact Centre hubs of South Africa, with business process
outsourcing being the Western Cape’s most dynamically growing sector, thus significantly
boosting youth employment in the region. There are some real movers and shakers in the
Mother City, who challenge norms and constantly strive for improvement. It is with this in
mind that the “Oh, the Places We`ll Go” conference brings the thought leaders of the South
African Contact Centre Industry to Cape Town on 24 May 2017 to further inspire
professionals and present innovations in technology, know-how and leadership around the
world from the following leading solution providers:
THE CAPE TOWN AGENDA:
07:00— 08:00 Registration and refreshments
08:00— 08:45 Quest
08:45— 09:30 1Stream
09:30— 10:15 Zailab
10:30— 11:00 Tea
11:00— 11:45 Ask Afrika
11:45— 12:30 Genii Analytics
12:30— 13:30 Lunch
13:30— 14:15 Presentation
14:15— 15:00 Presentation
15:00— 15:45 Presentation
15:45— 16:00 Wrap up by Facilitator
16:00— 17:30 Networking and refreshments
“Oh, the Places We`ll Go!” Conference
CONFERENCE SPEAKERS
CAPE TOWN
SOLUTION PROVIDERS AT THE CAPE TOWN CONFERENCE
1Stream is the leading provider of cloud based call
centre technology in Southern Africa. Their award-
winning omni-channel (voice, video, email, chat and
social) solution serves customers of all sizes, providing
pay-per-use access to world-class technology that is
rapidly scalable and available on demand.
www.1stream.co.za
Zai Lab is a software development company dedicated
to creating innovative Contact Centre and
communication products that use learning algorithms
to personalise your companies’ customer experience,
and empower employees by providing them with
information and guidance to best perform their role.
www.zailab.com
Quest is South Africa's leading provider of scalable
recruitment and staffing solutions for Frontline
Customer Service, Sales, Marketing and Support Staff.
Since 1974 we have delivered the very highest level of
service in the recruitment, training and management of
professional staff. Whether your company requires a
unique staffing solution or you are looking for an
employment agency that will understand your career
needs, you can be confident that Quest will deliver.
www.quest.co.za
“Oh, the Places We`ll Go!”
CONFERENCE SPEAKERS
CAPE TOWN
Them
e: T
he W
onde
rful
, Cr
eati
ve, I
ngen
ious
Wor
ld o
f D
r. S
euss
24
May
20
17—
Pre
side
nt H
otel
, Ban
try
Bay
, CT
Continuously improving customer service and reducing
customer effort, is key to growing and retaining customer
value and increasing revenue. To achieve this companies need
to monitor real time customer interactions with analytics
and respond effectively to their customer demands. Genii
Analytics provides transformational analytics that is geared
towards smart customer insights, that will lead to predictive
sales and service within your organisation. Our actionable
insights are aimed at reducing costs and increasing revenues
and keeping your most valuable asset, your customer,
happy. www.geniianalytics.com
Ask Afrika has grown to be the largest independent South
African market research company with fieldwork
capabilities in 95% of Sub-Saharan Africa. It fuses art and
science in perfect unity, crafting solutions to enable
credible conversations about challenges in today's dynamic
business environment. Ask Afrika’s capabilities extend the
full spectrum of both qualitative and quantitative
techniques, including Computer Assisted Telephonic
Interviewing (CATI), Computer Assisted Personal
Interviewing (CAPI), Paper Assisted Personal Interviewing
(PAPI), Online and Mobile Data Collection, In-depth
interviews and Focus Groups. www.askafrika.co.za
“Oh, the Places We`ll Go!”
Conference
WHO SHOULD ATTEND?
Them
e: T
he W
onde
rful
, Cr
eati
ve, I
ngen
ious
Wor
ld o
f D
r. S
euss
24
May
20
17—
Pre
side
nt H
otel
, Ban
try
Bay
, CT
YOU SHOULD ATTEND THE “OH, THE PLACES WE`LL GO
CONFERENCE IF:
You want to keep your finger on the pulse of the Contact Centre Industry
You would like to meet gurus and peers
You are hungry for ideas and solutions
You are journalist from a medium that focuses on business services and the fastest
growing profitable industry in South Africa
You are a member of the academia
...but most certainly if you are working in one of these fields within the Contact
Centre Industry or related enterprises:
General managers, directors
Managers and team leaders
Finance and analytics experts
Planning, procurement managers
HR managers
Training, development and employee
retention specialists
Marketing and sales gurus
CRM and service quality specialist
Technical directors and managers
Operations directors and managers
“Oh, the Places We`ll Go!” Conference
WHY DR. SEUSS?
THE CCMG
The CCMG is the Professional Body of the Contact Centre
industry in South Africa and represents over 2,006 Contact
Centres, 22,500 top and middle managers and 10,000 agent level
individuals. The CCMG contributes to the professional growth of
businesses and professionals within the Contact Centre industry,
providing a forum for knowledge sharing and networking to
empower and transform its members, while building on service excellence and continuous
improvement within the industry.
WHY DR. SEUSS?
If you observe the works of Dr. Seuss carefully you
will find that they contain illustrations of management
and organisational behaviour which can be understood
and applied to our modern times and most certainly to
a buzzing environment like the Contact Centre
industry.
See you at the Conferences!
Sharon Haigh, CCMG CEO and Dr. Seuss enthusiast
“Oh, the Places We`ll Go!”
Conference
FEES & DISCOUNTS
CCMG Members Non-CCMG Members
Cost per delegate for Conference R 1500+VAT R 2500+VAT
Early Bird discount until 1 April 2017 10% 10%
TEAM booking discounts for 2-4 delegates 5% 5%
TEAM booking discounts for 5 or more delegates 10% 10%
“Oh, the Places We`ll Go! ” Conference, Cape Town
Date: 24 May 2017
Venue: President Hotel, Bantry Bay
CCMG Members Non-CCMG Members
Cost per delegate for entire Conference (2 days) R 3000+VAT R 5000+VAT
Early Bird discount until 1 July 2017 10% 10%
TEAM booking discounts for 2-4 delegates 5% 5%
TEAM booking discounts for 5 or more delegates 10% 10%
INFORMATION:
1) Conference carries 4 CPD (Continuous Professional Development) points for CT and 6 CPD points for Johannesburg for people
with a professional designation
2) For strict Halal and Kosher meals there is a surcharge of R400+VAT per day
“Oh, the Places We`ll Go! ” 2 Day Conference, Johannesburg
Dates: 28-29 August 2017
Venue: Montecasino
For more information contact the CCMG:
[email protected], 021 856 3871
“Oh, the Places We`ll Go!” Conference
CAPE TOWN BOOKING FORM I.
24 May 2017, The President Hotel, Bantry Bay, CT
Don`t forget to send a team!
For more delegates please complete and send
CAPE TOWN BOOKING FORM II.
Should you have even more delegates? Great! Simply fill in and send more
copies of CAPE TOWN BOOKING FORM II.
EARLY BIRD DISCOUNT VALID UNTIL 1 APRIL 2017!
ATTENTION!
Kindly ensure that the details below are correct and written clearly. CCMG will not accept
responsibility for erroneous information! Please fax completed form to 011 438 6590 or email to
Company
Company name: Postal Address:
Company Telephone: Company Fax:
VAT number: Name of Contact at company:
Position of Contact at Company: Email of Contact:
Telephone number of Contact:
Delegate
First name of Delegate: Surname of Delegate:
Position: Mobile number:
Email: Does delegate have a CCMG professional designation (yes/
no)?
“Oh, the Places We`ll Go!” Conference
CAPE TOWN BOOKING FORM II.
24 May 2017, The President Hotel, Bantry Bay, CT
Company
Company name: Postal Address:
Company Telephone: Company Fax:
VAT number: Name of Contact at company:
Position of Contact at Company: Email of Contact:
Telephone number of Contact:
Delegate
First name of Delegate: Surname of Delegate:
Position: Mobile number:
Email: Does delegate have a CCMG professional designation (yes/
no)?
Next Delegate
First name of Delegate: Surname of Delegate:
Position: Mobile number:
Email: Does delegate have a CCMG professional designation (yes/
no)?
And Another Lucky Delegate
First name of Delegate: Surname of Delegate:
Position: Mobile number:
Email: Does delegate have a CCMG professional designation (yes/
no)?
Fax to 011 438 6590 or email to [email protected]
