The art of conversation
• A good coach needs to master:– Listening
• Language, tone, tempo, volume, inflections
– Observing• Body language, gestures, eye movement
– Questioning • What, Where, Why, How, When, Who, Which
– Self-awareness• Awareness of their values, beliefs, interests, agendas –
achieving a none judgemental state
– Building rapport• Trust and commitment
Session 1
GROW Framework
• Goals– What would you like to happen? – What is your insight about this? – What does it mean to you?
• Reality– Describe/explain where you are now with this?– How important is this to you?– What impact is this having on you?– If you new X what would be your next step?
• Options– What has worked well in the past?– What else could you do?
• Way forward– How will you do that?– When will you do that?– Who do you need to involve?
Session 1
What informs your world view?
• Filters
– Deletion
– Distortion
– Generalisation
– Language
– Memories
– Values
– Decisions
– Attitudes
• Values
– Means values
– End Values
• Preferences
– Personality (MBTI)
– Learning Style
– Sensory
Session 2: Adapted from BlueSky & You Training Booklet
What informs your world view?
• End Values Compassion Honesty Love Equality Joy Comfort Well-being Security Challenge Growth Adventure Respect Contribution Fun Passion Learning Development Justice Intimacy Freedom Commitment Achievement Peace Integrity Vitality Intelligence Gratitude Creativity
• Means Values Money Travel Family Sacrifice Holidays Success Sexuality Experience Relationships Reward Nationality Promotion Wealth Home Possessions Control
Session2: Adapted from BlueSky & You Training Booklet
Active Listening
• Physiology - 55% – Posture– Gestures– Facial expressions
• Skin colour• Skin tones• Lower lip size
– Weight distribution– Blink rate– Breathing rate– Eye contact
• Tonality – 38%– Tone– Tempo– Timber (quality)– Pitch– volume
• Words – 7%– Predicates
• The flower is yellow
– Keywords– Common experiences– Associations– Content chunks
Session 3: Adapted from BlueSky & You Training Booklet
Active Listening
Seeing -Visual
Hearing –Auditory
Feeling –Kinaesthetic
Smelling -Olfactory
Tasting -Gustatory
Non-sensory
LookFocusImageColourVividVisualiseDimBlankTransparentReflectGleamGlowingHazyDim
SayQuestionClickTinkleWavelengthToneRhythmChirpyLoudAccentLanguageSpeechTuneRing
TouchMoveTextureWeightSmoothSolidWarmInsensitiveUptightLiftPressureGraspRubShrug
ScentStinkWhiffReekFishyNoseyAromaFreshStenchAcridCheesyRancidFragrantAir
FlavourSweetAppetiteSourFeedSavourBitterChokeGorgeChewSwallowSaltSpicyBland
ThinkKnowSenseUnderstandNoticeDecideExplainArrangePerceiveRecogniseWork outAttendRemember
Session3: Adapted from BlueSky & You Training Booklet
Some areas I have coached
• Time Management– Emails
– Personal expectations
– Workload control
• Project Management– Starting
– Finishing
• Coaching
• Personal Qualities– Identification of
– Assertiveness
– Confidence
• Career– Promotions
– Changes in direction
• Managing others– Responsibility for others
– Personal expectations
Session 4
Coaching Tools
• Wheel of Life
• Values Cards
• Postcard from the future
• Personal Preferences
• Personality tools
• Learning style tool
• 360° Feedback
• GROW – framework
• SMART - goals
Session 4
Wheel of Life/Education/Work
Session 4
Resources
• Gallwey, W. T. (2000) The inner game of work. Random House Trade Paperbacks.
• Rogers, J. (2008) Coaching skills. A handbook. 2nd ed. Berkshire, UK: McGraw Hill.
• Rogers, J. (2007) Adults learning. 5th ed. Berkshire, UK: Open University Press.
• Megginson, D. and Clutterbuck, D. (2009) Further techniques for coaching and mentoring. Oxford, UK: Butterworth-Heinemann.
• Whitmore, J. (2002) Coaching for performance. Growing people, performance and purpose. Nicholas Brealey.
Session 4
Session 4
Session 4
Session 4
Session 4
Session 4
Session 4
Session 4
Session 4
Changing the Conversation by PC3: Dawn Wood & Janet Finlay is licensed under a Creative Commons
Attribution-NonCommercial-ShareAlike 2.0 UK: England & Wales License.
This work is funded by the PC3 project through JISC. For further information please contact Dawn Wood ([email protected], exe:29078) or visit the
project blog http://www.pc3.org.uk/