The Reality

Tourism Australia

Company/Solution Stats:

• Australian Government agency promoting tourism to Australia

• Active in 17 international markets

• Active in advertising, PR, media, trade shows, industry and consumer promotions, research

• Offices: Europe (4), Asia (6), North America (2), South America (1), Oceania (2)

• Best of breed ERP deployed within six months

• Improved business efficiencies and timeframes

• Central location to perform day-to-day tasks

• Consistent and simple user interface

• Transition to extensible cloud-based architecture

• External and internal collaboration & communication

• Microsoft Dynamics AX

• Microsoft Dynamics CRM Online 2016

• Office 365

• SharePoint Online

• Microsoft Azure Integration Layer

• Skype for Business

Customer Results/BenefitsSolution

Tourism Australia

• Strategic Review and Roadmap

• ERP and CRM Replacement / Upgrades

• Cloud Infrastructure / Touch-enabled devices

• Office 365/Azure Deployment – SharePoint Online with Metro Interface

– Custom applications development in Azure

– Integration (Dynamics AX, Dynamics CRM, AD, Other)

• Ongoing support and maintenance

Digital Transformation

SOLUTION MAPEnterprise Solution Architecture graphically detailing the relationship between systems, their business function, and business roles that utilise these systems within the organisation.

SOLUTION ROADMAPThe Solution Roadmap gives a clear and defined path to transition to the future state as defined by the Enterprise Strategic Review. Each step is identified and an approximate timeframe provided.

RECOMMENDATIONS The recommendations are the substantive core to the review they are focused on focused on address the required outcomes that where agreed during the process of defining clear objectives for the engagement.

RISK ANALYSIS

Including mitigations which are linked to both the proposed recommendations and transition challenges.

EXECUTIVE BRIEFING PACK

Provides a high-level overview of the Enterprise Strategic Review but aimed at the executive level.

A DIRECTION FOR THE FUTUREIn our experience the information provided in the ESR will remain a valuable tool for you in to the future. It is an essential reference document when discussing any transformation in your organisations business infrastructure and is especially useful at budget review periods.

As Is Architecture

Challenges/Risks

Recommendations/ Opportunities

To Be Architecture

Roadmap

Strategic Review

Solution Map 0 – 6 Months

+

+

Solution Map – Medium Term

+

Solution Map- The Future

Target Solution Map - Simplicity

MyTA

Projects / Teams

Excellence in Enterprise Social Award

featuring Tourism Australia

“Australians have adopted cloud faster than any other country. We are in the middle of a transformation that others have not yet started.

“Microsoft and its partners’ success is completely intertwined. Our partners’ success is our success. These are really tightly contested awards and each of the winners should feel incredibly proud of their achievements.”

Pip Marlow, Managing Director, Microsoft Australia

Microsoft Partner of the Year 2015

Beyond Bank

Video Case Study

Beyond Bank

Company/Solution Stats:

• 240,000 customers

• 49 branches

• Access to over 3,000 rediATM’s

• 600 staff.• Replacement of aging CRM software• Robust solution supporting growth• Independent network infrastructure

• Successful Proof of Concept to Community Business Unit created Business Process efficiencies

• Full solution gone live• Improved ability to perform business

processes• Increased marketing capability for new

products and sales

• Microsoft Dynamics 365• Microsoft SharePoint Integration• Microsoft Dynamics Marketing• Microsoft Dynamics Social Engagement• Microsoft Azure Service Bus• Microsoft Azure Integration Layer• Skype for Business• XperiDo Template Management• AbleBridge Editable Grids

Customer Results/BenefitsSolution

Previously

360° View Customer ID Profile CBS

OFFER Credit Card OFFER Credit Card

ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control

YesYes

360° View Customer ID Profile CBS

OFFER Credit Card OFFER Credit Card

ALERT Lost/stolen cheque ALERT Lost/stolen Visa Debit Card ALERT Managed by Credit Control

Sales Dashboards

Consistent Business Processes

CRM Integration Architecture

Implementation Strategy

May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Sprint 1 Sprint 6Sprint 5Sprint 4Sprint 3Sprint 2 Sprint 7

Improved

Community

Sales pipeline

Customer &

Banking

Account screen

customisation

Part 1

integration

requirements

Broker

Management

Product

catalogues

architecture

Access & loan

security

screen

customisation

System

security

architecture

Part 2

integration

requirements

Business

Banking

Complaints &

dispute

resolution

Community

completion

Relationship,

customer

contact &

retention

activities

Wealth

Referral

pipeline

Service

activities

Activities,

customer

communicat’n

records &

templates

Goal metrics

Sprint 10Sprint 8 Sprint 9

Personal

Banking Sales

pipeline

Customer

onboarding

Insurance

Referral

pipeline

Data migration

Testing

Sprint 11

Marketing

Dynamics

Wealth

planning &

development

Infrastructure – Authentication & Skype

Deployment

Outlook

Sharepoint

Community

Proof of

Concept

Business

LaunchCommunity

Launch

Broker Launch

CRM Branch

Excellence in Cloud Customer Relationship Management Award

(featuring Beyond Bank Australia)

“These awards represent the best and brightest of our Partners who are working every day to help transform Australian businesses with Microsoft technology.”Pip Marlow, Managing Director, Microsoft Australia

Microsoft Partner of the Year 2016

EFIC: Australian Export Finance

Efic: Australian Export Finance

Company/Solution Stats:

• Australian Government export credit agency

• Operate on a commercial basis and partner with banks to provide financial solution

• Required a online loan application solution to assist small and medium enterprises (SMEs) that are exporters within a short time frame

• Easy to use interface for end users• Increase application submission

numbers• Dramatically reduce application to

settlement timeframes• Scalable solution based on users

demands• Fully integrated end-to-end processes

and solution

• Azure Platform as a Service SolutionAzure SQLAzure WebsitesAzure Cloud ServicesB2C AuthenticationMulti-Factor AuthenticationAzure KeyVaultAzure Storage

Customer Results/BenefitsSolution

Efic - Solution

Utilising all PaaS Services:

• Azure SQL

• Azure Websites

• Azure Cloud Services

• B2C Authentication

• Multi-Factor Authenication

• Azure KeyFault

• Azure Storage

Efic - Solution

• A fully hosted, secure, authenticated turn-key solution –which includes:• Customer centric, initiated portal for

the online loan originations questions • Payment Gateway – to collect fees• CRM Integration• Automatically generated and pre

populated correspondence: Indication letter Summary of the application Final letter of offer Banker’s letter

Efic: Australian Export Finance

Start your Digital Transformation today!

Contact UXC Eclipse for more information.

Next Steps…

info@uxceclipse.com | www.uxceclipse.com.au