The ATO Experience

Mike DoironCEO and Principal

Moncton Flight College

Agenda

Overview Key Components & Personnel The Program Validation Inspection Conclusions

Overview

Perceptions & preconceived ideas Performance based Start with clean slate Continuous improvement process

Key components

Personnel Documentation Risk assessments Instructor training Check and balances

Quality Management Safety Management

Key Personnel

Director of Training (DOT) Manager of Instructional Services (MIS) Manager Corporate Safety & Quality

(MCSQ) Director of Maintenance (DOM) Evaluators

Documentation

Quality Control Manual (MFC/P-403)

Training Control Manual (MFC/P-502)

Flight Training Operations Manual (MFC/P-501)

Safety Management Manual (MFC/P-401)

Operational Risk Profile Document (MFC/P-404)

Emergency Response Plan (MFC/P-402)

Coherence Matrix Plus any documents related to courses

Operational Risk

Name of Risk Student Issues - Problem Student

Scope of Risk

Destruction of school property Sexual harassment Gender issues Abusive behaviour by student Disregard for dispatch or instructor authority

Nature of Risk Strategic, financial, operational, technological, compliance,communication, resources, schedule

Stakeholders Client airline, MFC, student.

Quantification of Risk 2D

Risk Tolerance Problem student causing issues at the school through improper behaviour.

Risk Treatment & Control Mechanisms

1. Student handbook providing guidance on what is classified as unacceptable behaviour. Students are to read and sign statement saying they understand what the acceptable code of conduct is. Carding system identifying a problem student so action can be taken early on to either discipline student or case training.

Revised Quantification of Risk 2E

Potential Action forImprovement

Security checks on students as part of acceptance into program.

Risk Owner Director of Flight Operations

Staff training

Train the Trainer All Class 1 and 2 instructors 1 Instructor per crew Two week program (80 hours plus home

study)

Dispatch staff Increased training on operational control and

emergency response plan

Check and balances

Quality Management Very detailed and comprehensive Continuous improvement concepts Full time job

Oversight

CVI interesting No surprises TC very demanding but helpful

Conclusions

Is this the future? Why do I want to consider this? What are the three most important things I

need to know before I start? New approach/thinking needed Think performance based Document and train, train, train

Thank You

Mike Doironmdoiron@mfc.nb.ca506 857-3080 (102) work506 870-0446 mobile