18 & 19 MAY 2016 MEO ARENA LISBON PORTUGAL THE BELRON GLOBAL CLIENT CONFERENCE 2016 Taking place in Lisbon’s iconic MEO arena, the 2016 Belron Global Client Conference ‘Profiting from Technology’ will highlight how our respective businesses and customers can benefit from the rapidly changing technological landscape. Drivers, consumers and businesses are all going to be hugely affected by upcoming technological change, and so it is vital to know what is coming tomorrow as much as what is happening today. Spotlighting each of these areas in turn, our conference draws upon expertise from around the globe and our prominent keynote speakers will share insights around: • The connected car and the opportunities this new data may create • The impact of new technologies on road users, especially drivers • How technology is changing consumer behaviours • How businesses can gain from these new technologies • The journey to digitisation. Not forgetting the car itself. From new entrants into car manufacturing, driver safety aids, and the fully autonomous car on the horizon, keynote speakers will share their insights about the technologies coming to our roads, and the possible implications for our markets. In addition to hearing from a great line-up of speakers, with over 400 guests attending from our clients across the insurance, fleet and lease sectors, and more than 600 guests from around Belron, our conference also provides an excellent networking opportunity. Our Global Client Conference forms just one part of the overall Best of Belron event being hosted in Lisbon over these two days. This event brings together Belron’s best technicians, to compete over two days for the title ‘Best of Belron 2016’. You can also visit our interactive exhibition parks to witness first- hand just what Belron is doing to deliver exceptional service to our mutual customers around the globe.
Transcript
18 & 19 MAY 2016MEO ARENALISBONPORTUGAL
THE BELRON GLOBALCLIENT CONFERENCE
2016
Taking place in Lisbon’s iconic MEO arena, the 2016 Belron Global Client Conference ‘Profiting from Technology’ will highlight how our respective businesses and customers can benefit from the rapidly changing technological landscape.
Drivers, consumers and businesses are all going to be hugely affected by upcoming technological change, and so it is vital to know what is coming tomorrow as much as what is happening today. Spotlighting each of these areas in turn, our conference draws upon expertise from around the globe and our prominent keynote speakers will share insights around:
• The connected car and the opportunities this new data may create• The impact of new technologies on road users, especially drivers• How technology is changing consumer behaviours• How businesses can gain from these new technologies• The journey to digitisation.
Not forgetting the car itself. From new entrants into car manufacturing, driver safety aids, and the fully autonomous car on the horizon, keynote speakers will share their insights about the technologies coming to our roads, and the possible implications for our markets.
In addition to hearing from a great line-up of speakers, with over 400 guests attending from our clients across the insurance, fleet and lease sectors, and more than 600 guests from around Belron, our conference also provides an excellent networking opportunity.
Our Global Client Conference forms just one part of the overall Best of Belron event being hosted in Lisbon over these two days. This event brings together Belron’s best technicians, to compete over two days for the title ‘Best of Belron 2016’. You can also visit our interactive exhibition parks to witness first-hand just what Belron is doing to deliver exceptional service to our mutual customers around the globe.
SESSION TITLE:Opportunities from Connected Car data - how to win in the emerging ecosystem game?
Anne has more than 20 years’ experience as a multilingual presenter and is famous for her communicative insight, and her talent to present complicated matters in a simple and intelligible way. Working as a presenter with the Flemish Television network VTM, Anne presented more than 15 popular TV shows in Belgium.
In addition to her TV work, Anne presents around 50 events across the world, each year. Companies like Bayer, Samsonite, Esso, Sony, Renault, Volvo, Coca-Cola, Nike, Microsoft and many others, have all called upon her services to host their events. Over the last few years, Anne has also hosted many different awards ceremonies: EIBTM Awards, Effies Awards, Euro-Effies, Insurance Awards, World Mail Awards, IPE Awards etc.
Gary was appointed Chief Executive Officer of Belron in May 2000. During his time with the company, Gary has held a number of roles that have seen him responsible for the growth and development of key areas of the business.
Gary studied finance at the University of Cape Town and on graduating, joined Arthur Andersen where he qualified as a Chartered Accountant in 1981. He then joined the PG Group where he held a number of roles including Finance Manager of the Contracting Division, and MD of PG Masterfit.
He left for London in 1989 and completed his MBA programme at London Business School in 1991 and joined Belron soon after graduating.
Gary is involved in a number of different charities and is a trustee of the Nelson Mandela Legacy Trust. He has completed a number of triathlons including the London Triathlon, where he joins hundreds of his Belron colleagues every year to raise money for a South African charity, Afrika Tikkun.
Kersten mainly serves clients in the automotive industry, with a focus on digitisation, digital business building, digital ecosystems, alternative monetisation concepts, connectivity and related services, autonomous driving, and innovative mobility solutions/services.
Examples of recent project work include:
• Development of a strategy and platform setup for a cross-industry cooperation on Connectivity • Connectivity strategy for automotive OEM with focus on paradigm shift from car development processes to service/software development.
Prior to joining McKinsey, Kersten completed two Masters degrees in International Management at the University of St. Gallen and ESADE Business School in Barcelona. Prior to that, he studied International Business in Munich and Madrid, and completed several internships in the automotive industry.
SESSION 1 - 13:30 to 14:40
Dr BRYAN REIMERThe Massachusetts Institute of Technology (MIT) - Associate Director, New England University Transportation Center & Research Scientist, MIT AgeLab
SESSION TITLE:Vehicle Automation – A rocky road challenging driver attention and the bounds of human capabilities.
ALEX LOWEGoogle - Industry Head
SESSION TITLE:The profile of the digital consumer and how businesses can get their attention.
JAMES FISHBosch Service Solutions - Chief Innovations Officer
SESSION TITLE:Future trends and developments in vehicle technology, safety and connectivity.
DAY 1 - WEDNESDAY 18TH
Jim has more than 25 years of automotive, consulting, technology and start-up experience, and is currently the Chief Innovations Officer at the Automotive Solutions business unit of Bosch’s Automotive Aftermarket.
Based in Detroit, he focuses on serving as a change agent in the organisation; pursuing new product initiatives and creating platforms for growth while nurturing an Innovation
Engine. He currently holds 11 global patents in the field of Automotive Diagnostics and Software Business Processes, and was named the Bosch Inventor of the Year for 2014.
Jim has earned a BSEEE and BSBEA from Michigan Technological University in Houghton, Michigan and a Master of Business Administration from the University of Michigan in Ann Arbor, Michigan.
Dr Bryan Reimer, Ph.D. is the Associate Director of The New England University Transportation Center at MIT and a Research Scientist in the MIT AgeLab. His research seeks to develop new models and methodologies to measure and understand human behaviour in dynamic environments utilising physiological signals, visual behaviour monitoring, and overall performance measures.
Dr. Reimer leads a multidisciplinary team of researchers and students focused on understanding how drivers respond to
the increasing complexity of the operating environment and on finding solutions to the next generation of human factors challenges associated with distracted driving, automation and other in-vehicle technologies.
He is an author of over 100 journal and conference papers in transportation, and related human factors areas. He holds a Ph.D. in Industrial and Manufacturing Engineering, a MS in Manufacturing Engineering, and a BS in Industrial Engineering from the University of Rhode Island.
Alex leads a diverse team at Google across London, Dublin and Hyderabad, working with a variety of large enterprises to help their senior management build and execute their sales and marketing strategies. Engaged with clients across Automotive, Property, Recruitment, Legal and Classified advertising verticals, Alex brings a broad perspective on the impact of technology in established industries.
In his career he has worked in small tech start-up businesses and large corporate organisations, including AutoTrader and Land Rover, where he built high performing teams and exploited technology to maximise business performance.
SESSION 2 - 15:30 to 16:40
IWAN PARRYTransport Research Laboratory (TRL) - Head of Insurance
JON McNEILLTesla Motors - President of Global Sales and Service
SESSION TITLE:The future of cars and autonomy.
DAY 2 - THURSDAY 19TH
Iwan is Head of Insurance at TRL (the UK’s Transport Research Laboratory) a role which provides leadership and direction in the application of TRL’s unique knowledge, experience and expertise into the insurance sector and aligned industries.
Iwan is a Research Fellow of the TRL Academy and has over 20 years’ experience in forensic road traffic accident investigation, leading TRL’s Investigations team for a number of years. Iwan has provided in-depth advice in a number of high profile investigations, including the collision which led to the death of Diana, Princess of Wales.
In Insurance, Iwan leads the application of TRL knowledge in strategic road-mapping, driver and vehicle risk profiling, behavioural change, collision detection and collision investigation.
Given the strategic implications to the insurance sector, Iwan is also deeply involved in TRL’s activities focusing on future automotive and mobility technologies. These include connected autonomous vehicles projects, such as GATEway, MOVE_UK and the development of the UK Smart Mobility Living Lab @Greenwich as a test environment for connected, autonomous vehicles and mobility solutions.
Jon has been the President of Global Sales & Service at Tesla Motors, Inc. since November 2015.
Jon is the former CEO of Enservio. Before Enservio, Jon co-founded Sterling Collision Centers. At Sterling, Jon’s team reduced industry repair times by 90% (from 18 days to less than two days) while simultaneously growing the business at more than 40% per year.
He co-founded Censio, Inc. in 2012 and has been advisor and mentor of Harvard J-Lab since February 2012. His experience as
an insurance industry entrepreneur has earned him a reputation as both an innovator and implementer.
In 2013, he was awarded Boston Most-Admired CEO, Mid-sized Company by Boston Business Journal and, in March 2013, he was awarded 2012 Ernst & Young Entrepreneur of the Year by Ernst & Young. In 2002 Fast Company magazine named him one of the 10 most innovative CEOs in the country. He is a graduate of Northwestern University.
DAN FREEDMANDirect Line Group (DLG) - Director of Motor Development
SESSION TITLE:Innovating as an established insurer - some lessons from telematics.
Dan has had a varied 15 year career in financial services. He has worked in retail banking, life insurance, investment research and is currently part of Direct Line Group’s Personal Lines Motor Insurance team.
Throughout his career, Dan has looked for opportunities to drive innovation and disruption, with stints as a funeral planning marketer, an expert network entrepreneur, and most recently, a motor insurance professional.
As Director of Motor Development, Dan leads Direct Line Group’s telematics activities, broader in-car technology initiatives and other
areas of product development, across its Personal Lines brands and on behalf of DLG’s motor partners.
While DLG is a relatively new entrant into the field of telematics, it has made substantial progress in developing and scaling its telematics operation over the last two years. Although telematics takes up the bulk of Dan’s time, he is also responsible for developing DLG’s new Personal Lines Motor products and services more generally.
Dan studied Physics at Bristol University and has an MBA from Manchester University.
SESSION 3 - 09:00 to 10:00
SESSION 4 - 10:45 to 12:00
SESSION TITLE:Modelling the benefits of new safety technologies and the evolving vehicle risk profile.
MAGNUS LINDKVISTKey note speaker - Trendspotting futurologist
SESSION TITLE:Advances in technology change consumer behaviour, so what could tomorrow’s businesses look like?
DUARTE BEGONHAMcKinsey&Company - Expert Partner, Business Technology Office
SESSION TITLE:The critical questions to get your digital transformation right.
What it takes to deliver breakthrough customer experience – the customer’s digital journey.
DAY 2 - THURSDAY 19TH
One of the top ten speakers in the world in 2014 according to MeetingsNet.
He has given in excess of a thousand keynotes over the past decade, across all continents, to everyone from Fortune 500 CEOs and civil servants in the Middle East, to digital entrepreneurs and anyone looking to be inspired and enlightened about Trendspotting and future-thinking.
In his talks and books, he is continuously looking for ideas and clues as to how the modern business world works, and what it might look like tomorrow.
With a Master of Science in Business and Economics from Stockholm School of Economics and a degree in film production from UCLA, Magnus weaves together the worlds of quantitative insights with the imaginative storytelling of Hollywood.
Those who have listened are usually impressed by his engaging speaking style. He has won several awards for his performance on stage and for his books, but perhaps the best acclaim ever given was from an HR Director in the UK who said: “Magnus Lindkvist is the best Swedish export since ABBA and meatballs.”
Duarte is an Expert Partner in the Business Technology Office (BTO) of McKinsey&Company. Duarte is McKinsey’s leader of the Iberia Business Technology Office and of the McKinsey IT Practice in TMT. Since joining the company in 1995, he has worked mainly for clients in the Telecommunications, Financial Institutions and Media Sectors.
His recent digital studies include:
• Supported over 10 leading telcos designing and supporting the implementation of a new end to end architecture• Helped three leading telco clients defining their digital strategy• Supported a leading high company deploying an online sales and e-care portal• Developed a new onboarding portal for a leading European telco.
Duarte holds a degree in Business Administration from Universidade Católica Portuguesa, and an MBA from Thunderbird.
SESSION 5 - 13:45 to 14:45
Download our app:Look out for your activation code and details of how to download the Best of Belron 2016 App.
For the full agenda, please visit:www.belron.com/ourevents/bestofbelron
ABOUT THE BEST OF BELRON
Best of Belron is an exhilarating biennial event where our technicians from across the world compete for the Best of Belron title. Watch our technicians demonstrate their extensive skills in front of hundreds of colleagues, suppliers and partners from across the insurance, fleet and lease sectors. Experience first-hand how far Belron goes to deliver quality and safety to its customers.
SPEND TIME IN OUR PARKSWhy not visit our informative exhibition areas showcasing what we do to deliver exceptional service to our customers? You can also see a mobile branch in action and see how Belron is constantly innovating.
JOIN US AT THE GALA DINNER The event will conclude with a Gala Dinner where we will announce and celebrate the winner of Best of Belron 2016.
