The BI Survey 18 - SAP Virtual Agency · QlikView Qlik Sense Dundas Phocas SAP Analytics Cloud

The BI Survey 18The world's largest survey of BI software users

This product is a specially producedsummary of the headline results for

SAP Analytics Cloud

SAP Analytics Cloud in ©2018 BARC - Business Application Research Center, a CXP Group Company 2 BI SURVEY 18THE

top-rankingsand

leadingpositions

in 5 di�erentpeer groups.

23

44

KPI results

* Based on the aggregate of“Definitely“ and “Probably“.

96%

of surveyed userswould recommend*SAP Analytics Cloud.

RecommendationRecommended

* Compared to 15% for the averageBI tool.

Innovation

52%

of surveyed users choseSAP Analytics Cloudbecause of the highinnovative capacityof the vendor.*

* Compared to 6% for the averageBI tool.

Deyployment

29%

of surveyed userschose SAP AnalyticsCloud because of itsdeployment option.*

Price-performance

87%

of surveyed users rateSAP Analytics Cloud‘sprice-performance ratioas good or excellent.

Understanding

94%

of surveyed users ratethe ability of SAP tounderstand theirorganization‘s needsas good or very good.

SAP Analytics Cloud in

The BI Survey 18 SAP Analytics Cloud Highlights Dashboard

©2018 BARC - Business Application Research Center, a CXP Group Company SAP Analytics Cloud in ©2018 BARC - Business Application Research Center, a CXP Group Company 3 BI SURVEY 18THE

Top-ranked in

Project successBusiness valueVendor support

Customer satisfactionSales experience

Customer experienceCloud BI

Visual design standardsLocation intelligence

Innovation

Leader in

Business benefitsProject lengthPrice-to-value

RecommendationImplementer support

Self-serviceFlexibility

Data volumeQuery performance

Mobile BI

SAP Analytics Cloud in 3

Peer Group

Large international BI vendors

1.

BI SURVEY 18THE

Top-ranked in

Data volume

Cloud BI

Visual design standards

Innovation

Leader in

Project success

Business value

Vendor support

Self-service

Flexibility

Query performance

Customer experience

Mobile BI

Location intelligence

Top-ranked in

Data volume

Cloud BI

Mobile BI

Visual analysis

Innovation

Leader in

Business benefits

Project success

Project length

Business value

Price-to-value

Recommendation

Vendor support

Self-service

Query performance

Customer experience



The BI Survey 18 SAP Analytics Cloud Highlights

SAP Analytics Cloud (SAC) is SAP’s youngest BI and planning solution and follows the trend of integrating BI with performance management in one unified solution. This combination of planning and data with actual numbers gives customers immediate analysis and reporting capabilities to perform efficient performance management and business intelligence. The software was designed with business users in mind. It is often used for self-service tasks: SAC leads four of its peer groups in the ‘Self-service’ KPI. Its capabilities seem to provide high business value to SAC customers, who rate it highly and feel it delivers reasonable value for money.

Peer Group

Integrated performance management products

1.

Peer Group

Data discovery-focused products

1.

Summary

©2018 BARC - Business Application Research Center, a CXP Group Company SAP Analytics Cloud in ©2018 BARC - Business Application Research Center, a CXP Group Company 4 BI SURVEY 18THE

Top-ranked in

Data volume

Cloud BI


. . . . . . . . . . .

Leader in

Project success

Project length

Business value

Self-service

Query performance

Mobile BI


Innovation

Top-ranked in

Cloud BI

. . . . . . . . . . .

Leader in

Data volume

Query performance

Mobile BI


Innovation

SAP Analytics Cloud in 4

The BI Survey 18 SAP Analytics Cloud Highlights

Peer Group

Dashboarding-focused products

1.

Peer Group

Self-service reporting- focused products

1.

BI SURVEY 18THE


The BI Survey 18 BI User Review Matrix - Peer group: Large international BI vendors

Business Value

Cust

omer

Exp

erie

nce

Number of Reviews: 49

SAP Analytics Cloud


Infor

Number of Reviews: 194Number of Reviews: 69Number of Reviews: 199Number of Reviews: 171Number of Reviews: 95Number of Reviews: 200Number of Reviews: 61Number of Reviews: 42Number of Reviews: 92Number of Reviews: 49Number of Reviews: 116Number of Reviews: 32Number of Reviews: 42

MS Excel

MS SSRS

SAP BO BI

MS Power BITableau

QlikView

Qlik Sense

SAS Enterprise BIIBM Cog Analytics

IBM Plan. Analytics

MicroStrategy

Oracle BI

Information Builders

©BARC The BI Survey 18

Highest Customer Satisfaction

Lowest Customer Satisfaction

Highest Competitiveness

Lowest Competitiveness


The BI Survey 18 BI User Review Matrix - Peer group: Integrated performance management products

Business Value

Cust

omer

Exp

erie

nce


SAP Analytics Cloud

Number of Reviews: 67Number of Reviews: 60Number of Reviews: 68Number of Reviews: 49Number of Reviews: 71Number of Reviews: 76Number of Reviews: 42Number of Reviews: 38Number of Reviews: 47Number of Reviews: 49

CALUMO

cubus

Longview Analytics

IBM Plan. AnalyticsBissantz

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The BI Survey 18 BI User Review Matrix - Peer group: Data discovery-focused products

Business Value

Cust

omer

Exp

erie

nce

Number of Reviews: 171Number of Reviews: 39Number of Reviews: 95Number of Reviews: 200Number of Reviews: 61Number of Reviews: 30Number of Reviews: 32Number of Reviews: 49Number of Reviews: 30Number of Reviews: 39

MS Power BI

Carriots Analytics

Tableau

QlikView

Qlik Sense

Dundas

Phocas

SAP Analytics Cloud

Yellowfin

Sisense






SAP Analytics Cloud in ©2018 BARC - Business Application Research Center, a CXP Group Company 8

The BI Survey 18 SAP Analytics Cloud top ranks

Peer GroupLarge international BI vendors

Top-rankedin

10categories

10categories

Leaderin

Top-rankedin


Innovation

Top-rankedin


Visual designstandards

Top-rankedin


Cloud BI

Top-rankedin


Projectsuccess

Top-rankedin

Cloud BIPeer Group

Integrated performancemanagement products

Top-rankedin


Businessvalue

Top-rankedin


Locationintelligence

Peer Group Integrated performance management products

Top-rankedin

5categories

12categories

Leaderin

Top-rankedin


Customerexperience

Top-rankedin


Salesexperience

Top-rankedin

Datavolume

Peer GroupIntegrated performancemanagement products

Top-rankedin


Customersatisfaction

Top-rankedin


Vendorsupport

Top-rankedin

InnovationPeer Group


BI SURVEY 18THE


The BI Survey 18 SAP Analytics Cloud top ranks

Top-rankedin

Mobile BIPeer Group


Top-rankedin

Peer GroupData discovery-focused products

Innovation

Top-rankedin

Peer GroupDashboarding-focused products



Top-rankedin

4categories

9categories

Leaderin


Top-rankedin

3categories

8categories

Leaderin

Top-rankedin

Peer GroupSelf-service reporting-focused products

Cloud BI

Top-rankedin

Visualanalysis

Peer GroupIntegrated performancemanagement products

Top-rankedin



Peer GroupSelf-service reporting-focused products

Top-rankedin

1categorie

5categories

Leaderin

Top-rankedin


Cloud BI

Top-rankedin


Cloud BI

Top-rankedin


Datavolume

Top-rankedin


Datavolume

BI SURVEY 18THE

„Um resenderrum ipsam alis ullorem oluptate

sunt ad eos dent quae perum hiciis dolore, velit maximil inte nos asit

Customer Quotes

“„

Schneller Rollout und Implementierung. Hohe Kundenzufriedenheit.

CEO, consulting, 101-2,500 employees “„

Herausragendes Analyse & Planungswerkzeug. Vor allem das Preis-Leistungs-Verhältnis, sowie die Integration von

Analytics, Planning & Predictive überzeugt. Zudem eine ansprechende und benutzerfreundliche Visualisierung.

External consultant, manufacturing, >2,500 employees

“

„Ich finde SAP Analytics Cloud super. Der Import inklusive der

Möglichkeit Fehler gleich zu erkennen und zu bereinigen ist ein Hauptpluspunkt., genauso wie die recht einfache

Handhabung und Erstellung von Dashboards. Sehr gut finde ich auch die Auswahlmöglichkeiten.

Head of department, education, 101-2,500 employees

“„

Innovative all-in-one product with strong connectivity to SAP Hana and BW.

Line of business employee, banking and finance, >2,500 employees

““„

Great product with three capatibilities: BI, Planning and Predictive. We like the Hichert

standard that are implemented in SAC.

Person responsible/Project manager for departmental BI, manufacturing, >2,500 employees

11SAP Analytics Cloud in ©2018 BARC - Business Application Research Center, a CXP Group Company

The BI Survey 18 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from March to June 2018. In total, 3,045 people responded to the survey with 2,569 answering a series of detailed questions about their use of a named product. Altogether, 36 products (or groups of products) are analyzed in detail.

The BI Survey 18 examines user feedback on BI product selection and usage across 30 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness.

This document contains just a selection of the headline findings for SAP Analytics Cloud. It does not show all the KPI results and focuses mainly on the positive findings.

For more information on the survey, visit The BI Survey website.

SAP was founded in 1972 by five former IBM em-ployees but really came to prominence in the 1990s with the ERP boom. Its ERP solution (R/3) was first released in 1992. The vendor employs over 93,000 people worldwide and has a turnover of over €22bn. It is one of the largest business software vendors in the world.

SAP launched its packaged SAP Business Warehouse BI solution, which included data stora-ge and front-end components, in the late 1990s. To support a broader user spectrum than was possible with SAP BEx (the SAP BW front ends), the vendor acquired Business Objects in 2007 and complemen-ted it with the self-developed SAP BusinessObjects Analysis for Microsoft Office and SAP Lumira. All of them were packaged together as SAP BusinessOb-jects BI platform.

In the cloud analytics segment, SAC consolidates analytics functionality such as analysis, reporting, planning and predictive analysis for various types of user into one product. This unified, purpose-built solution for the cloud is built on SAP Cloud Platform.

SAP Analytics Cloud overview

This year we had 49 responses from SAP Analytics Cloud users.

SAP Cloud Analytics customer responses

BI SURVEY 18THE

Introduction


SAC is a cloud-based BI solution focused on dashboards, reporting, analysis and planning, as well as providing additional predictive capabilities. 73 percent of customers use SAC to create dashboards – the solution’s core ca-pability at the moment. Although the solution can be used for planning and budgeting, only 16 percent of respondents have rolled it out for this purpose to date. SAC was designed as a business-oriented software with functions to access and model data as well as visualize it using dashboards. Its top three competitors underline SAC’s strong focus on business users. SAC’s data modeling capabilities seem to convince users: 51 percent (compared to The BI Survey average of 31 percent) use the solution for modeling/enriching data.

Like other SAP solutions, SAC is mostly used by large companies (65 percent). The number of users and percentage of employees using SAC reflect the relative youth of the solution. Currently, customers seem to use it for speci-fic use cases to build familiarity with the pro-duct prior to rolling it out to a wider audience.

Comment

User and Use CaseDemographics

Current vs. planned usen=41

In use Planned

73%

49%

41%

41%

16%

14%

6

24%

45%

53%

57%

61%

73%

33%

Dashboards/Scorecards

Ad hoc query

Standard/Enterprisereporting

Basic data analysis

Budgeting/Planning

Advanced analysis

Financialconsolidation

5 products most often evaluated incompetition with SAP Analytics Cloudn=48

38%

13%

10%

8%

8%

Tableau

Qlik Sense

Microsoft Power BI

IBM Cog Analytics

QlikView

Percentage of employees usingSAP Analytics Cloudn=48

SAP Analytics Cloud

Average of allproducts

10%

17%

Number of users using SAP Analytics Cloudn=48

Median

Mean 272

50

886

75

SAP AnalyticsCloud

Average of allproducts

Company size (employees)n=49

10%

24%

65%

Less than 100

100 - 2500

More than 2500

Tasks carried out with SAP AnalyticsCloud by business usersn=49

SAP Analytics CloudAverage of all products

98%91%

88%81%

88%79%

69%52%51%

31%

View

Navigate

Explore/Analyze

Create reports

Model/Enrich

©2018 BARC - Business Application Research Center, a CXP Group Company SAP Analytics Cloud in 13

Peer Groups and KPIs The BI Survey 18 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to al-low fair and useful comparisons of products that are likely to compete.

The peer groups have been defined by BARC ana-lysts using their experience and judgment, with segmentation based on two key factors:

1. Usage scenario - functional peer groups are mainly data-driven and ba-sed on how customers say they use the product.

2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particu-lar region? We also take into account the location of BI Survey respondents.

SAP Analytics Cloud features in the following peer groups:

• Large international BI vendors

• Integrated performance management products

• Data discovery-focused products

• Self-service reporting-focused products

• Dashboarding-focused products

Large enterprise BI platforms: Includes products equipped with functionality for enterprise deploy-ments that focus on a broad range of BI use cases.

Dashboarding-focused products: Includes pro-ducts that focus on creating advanced and highly sophisticated dashboards.

Self-service reporting-focused products: Includes products that focus on self-service reporting and ad hoc analysis.

OLAP analysis-focused products: Includes pro-ducts that focus on analysis in dimensional and hierarchical data models.

Data discovery-focused products: Includes pro-ducts that focus on visual data discovery and advan-ced data visualization.

Integrated performance management products: Includes products that provide integrated functionali-ty for BI and performance management.

Large international BI vendors: Includes products from companies with annual revenues of $200m+ and a truly international reach.

EMEA-focused vendors: Includes products from vendors that have a significant presence in - and focus on - the EMEA region.

Americas-focused vendors: Includes products from vendors that have a significant presence in - and focus on - the Americas region.

Embedded analytics-focused products: Includes reporting and analytics products that can be embed-ded in other business applications.

The BI Survey 18 provides the reader with well-desi-gned KPI dashboards packed with concise informa-tion, which can be absorbed at a glance. The KPIs all follow these simple rules:

• Only measures that have a clear good/bad trend are used as the basis for KPIs.

• KPIs may be based on one or more measures from The BI Survey.

• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.

• For quantitative data, KPIs are conver-ted to a scale of 1 to 10 (worst to best).

• A linear min-max transformation is ap-plied, which preserves the order of, and the relative distance between, pro-ducts‘ scores.

The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indicates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.

Peer Group Classification Peer Groups Overview

The KPIs

BI SURVEY 18THE

This KPI is based on the achievement level of a variety of business benefits.

Business benefits


SAC customers report benefiting from reduced costs and improved customer satisfaction more often than customers of most other vendors. As a result, SAC is among the leading products for the ‘Business bene-fits’ KPI in the ‘Large international BI vendors’ and ‘Integrated performance management products’ peer groups. This KPI is one of the most important in The BI Survey as it indicates that a BI solution is not only capable of improving typical reporting, analysis and planning related processes but can also provide custo-mers with additional benefits. Quickly implemented pilot projects in close collaboration with the vendor seem have yielded positive results in this year’s BI Survey.

Viewpoint

Business benefits – Leader Business benefits – Leader

Peer group: Large international BI vendors Peer group: Integrated performance management productsBusiness benefits

8.27.57.47.4

6.86.56.36.16.15.9

4.94.8

Bissantzcubus

Longview AnalyticsSAP Analytics Cloud

BOARDPeer Group Average

CubewareCALUMO

Unit4 preveroJedox

Infor BIIBM Plan Analytics © BARC

www.bi-survey.com

7.67.47.4

6.75.5

5.24.94.94.84.8

4.34.1

MS Power BIQlik Sense

QlikViewInformation Builders

TableauMicroStrategy

Peer Group Average

IBM Cog AnalyticsMS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI3.7

2.92.0

1.0SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Project success


Viewpoint

BI SURVEY 18THE

SAC is a young solution with plenty of satis-fied customers. High ‘Implementer support’ and ‘Vendor support’ ratings reflect SAP and its partners’ close collaboration with custo-mers to ensure high quality projects, realized on time and within budget. As the product is usually rolled out in fairly small usage scena-rios, customers have been able to clearly define and meet both the scope and timeline of their implementations. Positive feedback on its ability to understand organizational needs underline SAP’s efforts to successfully implement this new solution and lay a basis for further adoption within customer companies. As a result, SAC is among the leaders in four of its peer groups for ‘Project success’ and is the top-ranked large international BI vendor in this category.

Project successProject success – Top-ranked

Project success – Leader

Peer group: Large international BI vendors

Peer group: Integrated performance management products

1. Project success – Leader

Peer group: Dashboarding-focused products

Project success – Leader

Peer group: Data discovery-focused products

8.37.37.2

6.56.46.36.3

5.25.1

4.84.6

4.3



Tableau

MicroStrategy

Peer Group Average


Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud


2.82.3

1.0SAP BO BI

MS SSRSInfor BI

IBM Plan Analytics

10.08.3

7.97.87.67.57.37.27.2

6.56.4

Phocas

MS Power BI

Carriots Analytics

SisenseQlik Sense

SAP Analytics Cloud

Peer Group AverageDundas

Yellowfin

QlikViewTableau

© BARCwww.bi-survey.com

8.58.58.58.3

8.17.97.8

7.37.37.27.2

6.96.56.4

5.75.2

Looker

Domo

Dimensional Insight

MS Power BISisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARD

QlikViewCubeware

TARGITTableau

sales-i

9.69.0

8.58.3

7.97.87.77.6

7.36.3

5.75.1

Bissantzcubus



Cubeware

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IBM Plan Analytics


This KPI is based on how quickly the product is implemented.

Project length


Viewpoint

BI SURVEY 18THE

SAC leads three of its peer groups in the ‘Project length’ KPI, which measures how quickly the product is typically implemented. On average, SAC installation and implementation takes 3.12 months. Our sample of SAC customers has rolled the product out in larger organizations but in relatively small scenarios with a mean of 50 users. The clearly defined project scope and the implementing team have helped customers to complete their projects quite quickly. These pilot projects for SAC have been well executed as ‘Project success’ is rated highly and customers have achieved a good level of business benefits.

Project length – Leader


Project length – Leader Project length – Leader

Peer group: Large international BI vendors Peer group: Dashboarding-focused productsProject length

7.97.07.06.9

5.44.84.6

4.03.0

2.32.2

2.0

Bissantz

cubus

Longview Analytics

SAP Analytics Cloud


Cubeware

CALUMO

Unit4 prevero

Jedox

Infor BI

IBM Plan Analytics© BARC

www.bi-survey.com

7.27.17.0

6.36.3

5.24.14.1

3.73.3

2.32.0

MS Power BI

Qlik SenseQlikView


Tableau

MicroStrategy

Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI2.01.9

1.71.0

SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

8.78.7

7.27.17.07.0

6.66.36.36.36.2

5.75.4

4.84.0

3.0

Looker

DomoDimensional Insight

MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARD

QlikView

Cubeware

TARGIT

Tableau

sales-i


This KPI combines the ‘Business benefits’, ‘Project success’

and ‘Project length’ KPIs.

Business value


Viewpoint

BI SURVEY 18THE

The BI Survey’s ‘Business value’ KPI measures the overall value an implemented solution has brought to a customer. It is calculated by com-bining the ‘Business benefits’, ‘Project suc-cess’ and ‘Project length’ KPIs. Good results in all of these KPIs inevitably lead to high ratings in the aggregated ‘Business value’ KPI. SAP is the top-ranked large international BI vendor and is among the leaders in three other peer groups. For such a young solution, customers give SAC high praise, thus showing their belief in the future investment in – and improvement of – the product.

Business valueBusiness value – Top-ranked

Business value – Leader



1. Business value – Leader


Business value – Leader


7.67.4

7.06.5

5.85.5

4.94.8

4.54.44.34.1


QlikView

Information BuildersTableau

MicroStrategy

Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI 3.83.1

2.31.0

SAP BO BI

MS SSRSInfor BI

IBM Plan Analytics

9.38.68.4

7.67.57.47.37.37.17.0

6.76.5

6.25.85.6

5.1

LookerDomo

Dimensional Insight

MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARDQlikView

Cubeware

TARGITTableau

sales-i

8.17.9

7.67.07.0

6.76.76.6

6.35.6

4.94.5

Bissantzcubus


BOARD

Peer Group Average

Cubeware

CALUMO

Unit4 prevero

Jedox


www.bi-survey.com

9.28.0

7.67.47.37.37.3

7.07.0

6.55.8

Phocas

MS Power BI

Carriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud


Yellowfin

QlikViewTableau © BARC

www.bi-survey.com

This KPI is based on how users rate their BI tool in terms of price-to-value ratio.

Price-to-value


Viewpoint

BI SURVEY 18THE

SAC takes third place in the ‘Price-to-value’ KPI in the ‘Large international BI vendors’ peer group. Com-pared to other products in The BI Survey 18, pricing and bundling considerations were not cited as major reasons for choosing to buy SAC, which suggests that most customers were convinced by the product itself. This is another result that shows customers’ belief in SAC’s potential based on its current expandable but promising feature set.

Price-to-value – Leader Price-to-value – Leader

Peer group: Large international BI vendors Peer group: Integrated performance management productsPrice-to-value

9.99.9

9.48.9

7.87.67.57.4

6.76.46.2

5.5

Bissantz

cubus

Longview Analytics

SAP Analytics Cloud


Cubeware

CALUMO

Unit4 prevero

Jedox


www.bi-survey.com

9.99.2

8.97.5

6.26.16.0

5.55.45.3

4.34.1

MS Power BI

Qlik Sense

QlikView



Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud


2.42.2

1.0SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

This KPI is based on the proportion of users that say they would recommend the product to others.

Recommendation

Recommended


Viewpoint

BI SURVEY 18THE

‘Recommendation’ is an important KPI, which reflects the belief of customers that their software could bring benefits to others. The overall package of a business-oriented solution expanded with functionality to fulfil reporting, analysis, planning and predictive analytics requirements together with strong vendor support to realize fast and successful projects lead to above average recommendation rates for SAC in the ‘Large international BI vendors’ and ‘Integrated performance management products’ peer groups.

Recommendation – Leader Recommendation – Leader

Peer group: Large international BI vendors Peer group: Integrated performance management productsRecommendation Recommended

8.17.77.6

6.96.8

5.75.55.25.2

4.94.84.7




Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI

4.53.3

2.01.0

SAP BO BIMS SSRS

Infor BI

IBM Plan Analytics

9.27.87.67.5

7.27.16.9

6.56.4

5.23.9

2.0

Bissantz

cubusLongview Analytics

SAP Analytics Cloud

BOARD

Peer Group Average

Cubeware

CALUMO

Unit4 preveroJedox

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www.bi-survey.com

This KPI measures user satisfaction with the level of vendor support provided for the product.

Vendor support


Viewpoint

BI SURVEY 18THE

SAP provides a very good level of support for SAC customers, topping the ‘Large international BI vendors’ peer group in the ‘Vendor support’ KPI, placing highly in two others, and scoring above average in four of its peer groups. These results underline SAP’s ambition to spread SAC to a broader audience by imple-menting successful projects. Early adopters therefore seem to be able to count on the vendor with help in setting up the software and rolling it out for further use cases. This support is vital if SAP is too see through its plans to grow the product and attract new customers.

Vendor support – Leader


Vendor support – Top-ranked Vendor support – Leader

Peer group: Large international BI vendors Peer group: Integrated performance management products

1.

Vendor support

9.19.08.8

8.48.4

8.07.7

6.56.4

6.06.0

Phocas

MS Power BI

Carriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud

Peer Group Average

Dundas

Yellowfin

QlikView

Tableau


8.87.7

6.56.4

6.06.06.0

5.75.45.25.04.9

MS Power BI

Qlik Sense

QlikView


Tableau

MicroStrategyPeer Group Average


Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI

4.63.7

2.31.5

SAP BO BI

MS SSRSInfor BI

IBM Plan Analytics

10.09.3

8.87.97.97.87.87.57.3

5.75.25.0

Bissantzcubus

Longview Analytics

SAP Analytics Cloud

BOARD

Peer Group Average

Cubeware

CALUMOUnit4 prevero

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Infor BIIBM Plan Analytics


The ‘Business benefits’ KPI is based on the achievement level of a variety of business benefits.

The ‘Project success’ KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Business benefits & Project success

The ‘Implementer support’ KPI measures user satisfaction with the level of the implementer’s support for the product.

The ‘Customer satisfaction’ KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs.

Implementer support &Customer satisfaction


Viewpoint

1.Customer satisfaction – Top-ranked


SAP is the top-ranked large international BI vendor in the ‘Customer satisfaction’ KPI. ‘Customer satis-faction’ is a complex measurement as it can be influenced by various factors. We measure this KPI by aggregating the ‘Price-to-value’, ‘Recommendation’, ‘Product satisfaction’, ‘Vendor support’ and ‘Imple-menter support’ KPIs. SAP achieved good ratings for KPIs such as ‘Price-to-value’ and ‘Vendor support’, leading to a good overall ‘Customer satisfaction’ rating compared to products from other large interna-tional BI vendors.

Customer satisfaction

Widespread adoption of a software is hard to achieve with vendor staff only, especially in regions with less local offices, where a well-chosen network of partners is vital to reach additional prospects. SAP seems to have educated its partners well in supporting customers to realize the first pilot projects with this new solution. Providing sufficient information and training for implementers can be quite challen-ging – especially for a global vendor – because a broad partner network has to be reached. Customers reward these efforts by rating ‘Implementer support’ higher for SAC than for other products from large international BI vendors.

Implementer supportViewpointImplementer support – Leader


7.86.7

5.95.8

5.55.14.94.8

4.53.93.9

3.2


QlikView


Tableau


IBM Cog Analytics

MS Excel

Oracle BI


SAP Analytics Cloud

SAS Enterprise BI

2.62.42.42.4

SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

7.06.9

6.66.1

5.45.2

4.74.74.44.4

4.14.0

MS Power BI

Qlik SenseQlikView


Tableau

MicroStrategy

Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI

3.83.1

2.61.5

SAP BO BI

MS SSRSInfor BI

IBM Plan Analytics

This KPI is based on how many sites currently use self-service features with their BI tool.

Self-service


Viewpoint

BI SURVEY 18THE

One of SAC’s top results comes in the ‘Self-service’ KPI where the product ranks among the leaders in four of its peer groups. SAC was designed as business user-oriented solution for BI and performance management. Its ease of use allows users from business departments to perform analysis, reporting and data acquisition, and build data models. The software is equipped with assistants and wizards to support all these tasks. Moreover, SAP is increasingly using predictive functions to help users with suggestions, for example, for possible analysis steps. These types of fea-tures have convinced customers to roll-out the solution in self-service scenarios. SAC’s top three competitors are all strong in this area.

Self-serviceSelf-service – Leader

Self-service – Leader







9.08.9

8.77.77.6

7.06.7

6.25.85.6

5.32.1

Bissantz

cubus

Longview Analytics

SAP Analytics CloudBOARD

Peer Group Average

Cubeware

CALUMO

Unit4 prevero

Jedox

Infor BI

IBM Plan Analytics


9.78.7

8.37.9

6.66.2

5.85.15.1

3.31.0

Phocas

MS Power BI

Carriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud

Peer Group Average

Dundas

YellowfinQlikView

Tableau


10.08.78.7

8.38.0

7.76.36.1

5.85.85.7

5.14.8

3.32.1

1.0

Looker

Domo

Dimensional Insight

MS Power BI

SisenseLongview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARD

QlikView

Cubeware

TARGIT

Tableau

sales-i


9.78.7

8.37.97.9

7.57.5

6.66.6

6.25.8

5.3MS Power BI

Qlik Sense

QlikView


Tableau

MicroStrategy

Peer Group AverageIBM Cog Analytics

MS Excel

Oracle BI © BARCwww.bi-survey.com

SAP Analytics Cloud


4.82.9

SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.

Flexibility


Viewpoint

BI SURVEY 18THE

Flexibility is cited as the number one reason for choosing to buy SAC, and few SAC users have any com-plaints about flexibility post-implementation. The concept of a software product designed to serve ubiqui-tous scenarios in the BI and performance management area seems to convince customers to purchase the software. Business users also experience good flexibility when reporting on data as they have a broad set of functions at their disposal, from data acquisition to data visualization using dashboards. All the above factors result in SAC achieving leading positions in the ‘Large international BI vendors’ and ‘Data disco-very-focused products’ peer groups.

Flexibility – Leader Flexibility – Leader

Peer group: Large international BI vendors Peer group: Data discovery-focused productsFlexibility

9.18.3

7.57.37.37.27.1

6.56.46.2

5.5

Phocas

MS Power BI

Carriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud

Peer Group Average

Dundas

Yellowfin

QlikView

Tableau


7.87.57.47.3

6.56.4

6.15.5

5.14.84.8

4.1

MS Power BI

Qlik SenseQlikView



IBM Cog Analytics

MS Excel

Oracle BI


SAP Analytics Cloud


1.91.0

SAP BO BIMS SSRS

Infor BI

IBM Plan Analytics

This KPI is based on the median volume of data in databases used with the BI tool.

Data volume

TBTBTB


Viewpoint

BI SURVEY 18THE

SAC’s results in the ‘Data volume’ KPI show the solution is used on data sources with large data volumes. Top-ranked in the ‘Integrated performance management products’, ‘Data discovery-focused products’ and ‘Dashboarding-focused products’ peer groups and among the leaders in its other peer groups, the product offers live connections to SAP technologies such as SAP HANA, SAP Cloud Platform and SAP BW. These products are typically used as data warehouse solutions or analytical databases to process large amounts of data and serve data analysis and visualization scenarios. It appears that customers are using SAC as a front end to these databases because reported data volumes are high.

Data volume – Top-ranked


Data volume – Top-ranked Data volume – Top-ranked

Peer group: Data discovery-focused products Peer group: Integrated performance management products

1. 1.

Data volumeTBTBTB

1.8.22.42.22.01.91.71.6

1.31.21.01.0

PhocasMS Power BI

Carriots Analytics

SisenseQlik Sense

SAP Analytics Cloud

Peer Group Average

DundasYellowfin

QlikView

Tableau


8.25.5

4.84.7

4.23.0

2.42.22.01.91.7

1.31.3

1.01.0


MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARD

QlikView

CubewareTARGITTableau

sales-i© BARC

www.bi-survey.com

8.24.2

2.92.52.3

2.01.61.41.41.3

1.01.0

Bissantz

cubus


BOARD

Peer Group Average

CubewareCALUMO

Unit4 prevero

Jedox

Infor BI

IBM Plan Analytics



Data volumeTBTBTB

Data volume – Leader


Data volume – Leader

Peer group: Self-service reporting-focused products

10.09.4

8.58.48.2

6.05.2

4.62.52.4

1.71.6

MS Power BI

Qlik SenseQlikView


Tableau

MicroStrategy

Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI


SAP Analytics Cloud

SAS Enterprise BI

1.61.3

1.01.0

SAP BO BI

MS SSRS


8.88.2

5.54.84.7

3.62.9

2.22.01.91.61.41.21.0


Phocas

Bissantz

MS Power BI

cubus

Peer Group Average

Qlik Sense

SAP Analytics CloudPyramid Analytics

YellowfinCyberscience

TARGIT

SAP BO WebI


The ‘Sales experience’ KPI is based on how respondents rate the sales/purchasing experience with the vendor.

The ‘Visual analysis’ KPI is based on how many sites currently perform visual analysis with their BI tool.

Sales experience &Visual analysis


Viewpoint

BI SURVEY 18THE

Sales experience – Top-ranked


1.

Visual analysis – Top-ranked


SAC is top-ranked for the ‘Visual analysis’ KPI in the ‘Integrated performance management products’ peer group. Some performance management competitors lack business user orientation or a modern look-and-feel. However, SAC – which has only recently been launched – is built using modern stan-dards such as HTML5 and targets business users. HTML5 in particular enables the creation of interac-tive visualizations. Charts are interactive and offer users good options to navigate data and gain new insights. These factors lead to higher visual analysis usage with SAC than other performance manage-ment products.

Visual analysis

SAC customers report the best sales experience compared to customers of other large international BI vendors. This, combined with a very good score in the ‘Vendor support’ KPI, shows that contact with the sales and support staff at SAP is rated very positively by our survey respondents. This is a clear sign that SAP has put a great deal of effort into achieving good results in early sales situations where they are positioning this new product. The first contact with a vendor is the basis on which the future custo-mer relationship is formed. According to SAC customers responding to The BI Survey, SAP performs well here and is also able to develop customer relationships further by supporting buyers with their pilot projects.

Sales experienceViewpoint

1.

7.66.86.76.76.56.4

6.05.55.55.4

5.04.5

MS Power BI

Qlik SenseQlikView


MicroStrategy

Peer Group Average



SAP Analytics Cloud

SAS Enterprise BI

4.24.14.1

2.6SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

7.47.47.4

6.75.3

4.84.64.5

2.62.3

1.71.0

Bissantz

cubus

Longview AnalyticsCALUMO


Cubeware

SAP Analytics Cloud

Unit4 prevero

Jedox

Infor BI


www.bi-survey.com

This KPI is based on how quickly queries respond

(adjusted by data volume).

Query performance


Viewpoint

BI SURVEY 18THE

SAC achieves leading ranks in all of its peer groups for query performance. Customer responses show that the solution is mainly used on large data volumes and offers good response times. Most of SAC’s live connections are based on SAP HANA technology, which is able to speed up queries using its in-memory technology. This is especially important for a product that targets business users, who typically demand good software response times. Satisfactory performance leads to higher user acceptance and recommen-dation rates.

Query performance – Leader


Query performance – Leader Query performance – Leader

Peer group: Integrated performance management products Peer group: Data discovery-focused productsQuery performance

7.57.0

6.76.7

5.54.84.7

4.14.0

3.42.22.2

MS Power BI

Qlik Sense


Tableau

MicroStrategy

Peer Group Average

IBM Cog Analytics

MS ExcelOracle BI


SAP Analytics Cloud


1.81.7

1.4

SAP BO BIMS SSRS

Infor BI

IBM Plan Analytics

7.56.76.7

5.65.55.5

4.94.84.8

4.14.0

Phocas

MS Power BICarriots Analytics

Sisense

Qlik SenseSAP Analytics Cloud

Peer Group Average

Dundas

Yellowfin

QlikView

Tableau© BARC

www.bi-survey.com

8.67.17.0

6.76.05.95.75.6

5.05.04.7

3.7

Bissantz

cubus

Longview Analytics

SAP Analytics Cloud

BOARD

Peer Group Average

Cubeware

CALUMO

Unit4 prevero

Jedox

Infor BI

IBM Plan Analytics



Query performanceQuery performance – Leader


Query performance – Leader


10.09.7

7.56.7

6.05.95.75.65.5

5.24.84.8

3.31.7

Domo

Dimensional Insight

Phocas

Bissantz

MS Power BI

cubus

Peer Group Average


Pyramid Analytics

YellowfinCyberscience

TARGIT

SAP BO WebI© BARC

www.bi-survey.com1.0Looker

10.09.7

8.66.76.7

5.95.9

5.65.6

5.25.04.8

4.64.14.0

Domo

Dimensional Insight

MS Power BI

Sisense


Peer Group Average

Pyramid Analytics

DundasBOARD

QlikView

CubewareTARGIT

Tableau

sales-i

© BARCwww.bi-survey.com1.7Looker

The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’, ‘Perfor-mance satisfaction’, ‘Flexibility’, ‘Data volume’, ‘Query performance’ and ‘Sales

experience’ KPIs.

Customer experience


Viewpoint

BI SURVEY 18THE

The ‘Customer experience’ KPI is measured by combining the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility’, ‘Data volume’, ‘Query performance’ and ‘Sales experience’ KPIs. Good self-ser-vice, performance and flexibility in a solution that can be used with large data volumes lead to an excellent rating for SAC in this KPI.

Customer experience – Leader


Customer experience – Top-ranked Customer experience – Leader

Peer group: Large international BI vendors Peer group: Integrated performance management products

1.

Customer experience

7.67.27.0

6.76.6

6.16.06.05.8

5.34.34.3

Bissantz

cubus


BOARD

Peer Group Average

Cubeware

CALUMO

Unit4 prevero

Jedox

Infor BI

IBM Plan Analytics


7.07.0

6.26.05.85.65.65.6

5.15.0

4.34.3

MS Power BI

Qlik Sense

QlikView


MicroStrategy

Peer Group Average

IBM Cog Analytics

MS Excel


SAP Analytics Cloud


3.53.0

2.5

SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

7.77.07.0

6.86.16.0

5.75.65.65.4

4.6

Phocas

MS Power BI

Carriots Analytics

Sisense


Peer Group Average

Dundas

Yellowfin

QlikView

Tableau


This KPI is based on how many sites currently use the product

in a cloud environment.

Cloud BI


Viewpoint

BI SURVEY 18THE

SAC’s best results come in the ‘Cloud BI’ KPI. This measure reflects the product’s level of use in cloud environments. SAC was designed as a cloud-only solution, which can be deployed on SAP Cloud Platform, hence the strong result in this KPI. The vendor is currently working on supporting other cloud platforms such as AWS. For customers not wanting to move their data to the cloud, SAP offers on-premises data connectivity. This option is quite attractive and is boosting take-up of the software, especially among more conservative customers.

Cloud BI – Top-ranked


Cloud BI – Top-ranked Cloud BI – Top-ranked

Peer group: Integrated performance management products Peer group: Data discovery-focused products

1. 1.

Cloud BI

1.10.08.6

6.26.2

5.85.7

5.45.3

3.83.53.3

Phocas

MS Power BICarriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud

Peer Group Average

Dundas

Yellowfin

QlikView

Tableau


10.08.6

5.43.83.73.53.43.33.23.02.92.7

MS Power BI

Qlik Sense


Tableau

MicroStrategy

Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI


SAP Analytics Cloud

SAS Enterprise BI

2.72.3

1.51.0

SAP BO BI

MS SSRS


10.08.7

4.13.9

3.53.53.4

2.32.22.1

1.61.5

Bissantz

cubus

Longview Analytics

SAP Analytics Cloud

BOARD

Peer Group Average

Cubeware

CALUMOUnit4 prevero

Jedox

Infor BI

IBM Plan Analytics



Cloud BICloud BI – Top-ranked


1. 1.Cloud BI – Top-ranked


10.09.5

9.18.68.5

6.25.45.4

3.83.63.43.33.3

3.02.2

Domo

Dimensional Insight

MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARD

QlikView

Cubeware

TARGIT

Tableau

sales-i

© BARCwww.bi-survey.com1.6

Looker

10.09.5

9.18.6

5.75.35.2

3.63.53.53.3

3.02.9

2.4

Domo

Dimensional Insight

Phocas

Bissantz

MS Power BI

cubus

Peer Group Average

Qlik Sense

SAP Analytics Cloud

Pyramid Analytics

Yellowfin

Cyberscience

TARGIT

SAP BO WebI© BARC

www.bi-survey.com2.1

Looker

This KPI is based on how many survey respondents currently use their BI tool on a mobile device.

Mobile BI


Viewpoint

BI SURVEY 18THE

SAC is the top-ranked integrated performance management product for mobile BI, and is among the lea-ders in its other peer groups for this KPI. SAC is a relatively new, fully web and cloud-based solution built using modern technologies and standards such as HTML5. Data is visualized using interactive dashboards, which can be deployed to different devices. For report developers, the product offers previews for mobile presentation and supports the display of data with features such as responsive page design to suit diffe-rent screen sizes. These features seem to convince customers, many of whom use SAC on mobile devices.

Mobile BI – Leader


Mobile BI – Top-ranked Mobile BI – Leader


1.

Mobile BI

8.46.86.6

4.44.44.24.1

3.33.0

2.42.2

1.0

Bissantz

cubus

Longview Analytics

SAP Analytics Cloud

BOARD

Peer Group AverageCubeware

CALUMO

Unit4 preveroJedox

Infor BI

IBM Plan Analytics © BARCwww.bi-survey.com

8.58.4

8.17.2

6.15.4

4.74.7

4.14.1

2.92.9

MS Power BI

Qlik Sense

QlikView



Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI

2.52.2

1.81.4

SAP BO BIMS SSRS

Infor BI

IBM Plan Analytics

9.38.58.4

7.26.0

5.75.45.4

4.74.1

1.8

PhocasMS Power BI

Carriots AnalyticsSisense


Peer Group Average

DundasYellowfin

QlikViewTableau



Mobile BIMobile BI – Leader


Mobile BI – Leader


9.79.3

8.58.4

8.07.2

5.95.85.7

5.44.4

3.72.9

2.2

Domo

Dimensional Insight

Phocas

Bissantz

MS Power BI

cubus

Peer Group AverageQlik Sense

SAP Analytics Cloud

Pyramid AnalyticsYellowfin

Cyberscience

TARGIT

SAP BO WebI


Looker

10.09.7

8.58.4

8.06.6

6.25.8

5.45.45.4

4.74.4

4.13.3

Domo

Dimensional Insight

MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid AnalyticsDundas

BOARD

QlikViewCubeware

TARGIT

Tableau

sales-i


Looker

This KPI is based on how many sites currently use visual design standards with their BI tool.



Viewpoint

SAC was built with visual design standards, especially IBCS (Hichert) rules, in mind. The product automati-cally recognizes values such as actuals and forecasts, and displays them using appropriate visual stan-dards. Clean designs are used for visualizations, such as tables, to structure and free data from unneces-sary visualization elements such as borders and colors, which would distract readers from quickly and accurately interpreting the information. This attention to visualization standards is acknowledged by custo-mers, many of whom have taken the opportunity to use SAC’s visual design capabilities to create standar-dized reports and dashboards for their company reports. SAC is number one in three of its peer groups for the ‘Visual design standards’ KPI and number two in the other two.

Visual design standards – Top-ranked


Visual design standards – Top-ranked Visual design standards – Top-ranked

Peer group: Large international BI vendors Peer group: Dashboarding-focused products

1. 1.


1.

9.68.7

6.45.9

5.55.4

4.94.8

4.32.9

1.4Phocas

MS Power BI

Carriots Analytics

SisenseQlik Sense

SAP Analytics Cloud

Peer Group Average

Dundas

Yellowfin

QlikViewTableau


9.68.7

8.37.3

6.46.3

5.95.85.75.5

4.84.2


QlikView



Peer Group Average

IBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI

4.03.6

3.32.3

SAP BO BI

MS SSRS

Infor BI

IBM Plan Analytics

9.69.4

8.78.2

7.56.66.4

5.95.95.8

5.54.3

4.02.5

1.8Domo

Dimensional Insight

MS Power BISisense


Peer Group Average


BOARDQlikView

Cubeware

TARGIT

Tableau

sales-i © BARCwww.bi-survey.com1.0Looker


Visual design standardsVisual design standards – Leader


Visual design standards – Leader


10.09.69.4

8.27.37.2

6.86.6

5.95.7

5.14.2

Bissantz

cubus


BOARD

Peer Group Average

Cubeware

CALUMO

Unit4 prevero

Jedox

Infor BI

IBM Plan Analytics


10.09.6

7.55.95.75.55.4

4.84.8

4.02.9

2.51.4

1.1

Domo

Dimensional Insight

Phocas

Bissantz

MS Power BIcubus


SAP Analytics Cloud

Pyramid Analytics

Yellowfin

Cyberscience

TARGIT

SAP BO WebI

© BARCwww.bi-survey.com1.0Looker

This KPI is based on how many sites currently perform spatial/location analysis with their BI tool.



Viewpoint

BI SURVEY 18THE

Customer feedback shows that SAC is often used for location intelligence. In the ‘Large in-ternational BI vendors’ peer group, SAC is ran-ked number one for the ‘Location intelligence’ KPI, and it is among the leaders in three other peer groups. SAC provides the ability to enrich data with geospatial values and is equipped with ESRI maps to provide geo visualization and location analytics. Additional features such as polygon filters offer specific geo analysis capabilities. These features appear to have attracted customers to use the solution for location intelligence.

Location intelligenceLocation intelligence – Top-ranked

Location intelligence – Leader



1. Location intelligence – Leader


Location intelligence – Leader


8.78.07.97.87.8

6.76.3

6.05.6

4.74.74.7

MS Power BI

Qlik Sense



Peer Group Average

IBM Cog Analytics

MS ExcelOracle BI


SAP Analytics Cloud

SAS Enterprise BI

4.13.1

1.91.0

SAP BO BI

MS SSRS


10.08.698.66

8.18.07.8

6.96.96.8

6.56.3

5.55.25.2

4.0

Domo

Dimensional Insight

MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average

Pyramid Analytics

Dundas

BOARD

QlikView

Cubeware

TARGIT

Tableau

sales-i


Looker

8.718.66

5.54.14.0

3.83.73.63.4

1.91.01.0

Bissantz

cubus



Cubeware

CALUMO

Unit4 prevero

Jedox

Infor BI


www.bi-survey.com

9.89.1

8.78.07.87.8

7.46.9

6.56.3

2.7Phocas

MS Power BI

Carriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud

Peer Group Average

Dundas

Yellowfin

QlikView

Tableau


This KPI combines the ‘Embedded BI’, ‘Cloud BI’, ‘Visual analysis’, ‘Mobile BI’, ‘Operational BI’, ‘Location intelligence’, ‘Visual design standards’ and ‘Data pre-

paration’ KPIs to measure the product’s level of innovation.

Innovation


Viewpoint

BI SURVEY 18THE

Innovation is an important characteristic for a vendor to possess. It reflects an ability to listen to customers’ requirements and adapt the portfolio accordingly to respond to new market trends. We measure the inno-vation level of a software vendor by aggregating the ‘Embedded BI’, ‘Cloud BI’, ‘Visual analysis’, ‘Mobile BI’, ‘Operational BI’, ‘Location intelligence’, ‘Visual design standards’ and ‘Data preparation’ KPIs. With good results, especially for cloud BI, mobile BI, location intelligence and visual design standards, SAP achieves an excellent overall ‘Innovation’ rating for its SAC solution.

Innovation – Top-ranked


Innovation – Top-ranked Innovation – Top-ranked


1. 1.

Innovation

1.

7.86.6

6.16.0

5.65.6

5.14.8

4.34.04.04.0




Peer Group AverageIBM Cog Analytics

MS Excel

Oracle BI© BARC

www.bi-survey.com

SAP Analytics Cloud

SAS Enterprise BI 4.03.02.92.9

SAP BO BI

MS SSRS


7.86.66.56.36.26.26.16.05.95.7

5.1Phocas

MS Power BI

Carriots Analytics

Sisense

Qlik Sense

SAP Analytics Cloud


Yellowfin

QlikView

Tableau


7.86.76.5

6.24.74.6

4.23.63.33.23.02.9

Bissantz

cubus

Longview Analytics

SAP Analytics Cloud

BOARD

Peer Group AverageCubeware

CALUMO

Unit4 prevero

Jedox




InnovationInnovation – Leader


Innovation – Leader


7.97.87.7

6.66.56.36.26.26.26.05.95.75.7

5.14.6

Domo

Dimensional Insight

MS Power BI

Sisense

Longview Analytics

SAP Analytics Cloud

Peer Group Average


BOARD

QlikViewCubeware

TARGIT

Tableau

sales-i


Looker

7.97.8

6.76.66.56.36.26.15.95.75.75.7

4.63.6

Domo

Dimensional Insight

Phocas

BissantzMS Power BI

cubus


SAP Analytics Cloud

Pyramid Analytics

Yellowfin

Cyberscience

TARGIT

SAP BO WebI© BARC

www.bi-survey.com3.3

Looker


BARC — Business Application Research Center

A CXP Group Company

BI SURVEY 18THE

The BARC BI Trend Monitor

2018 reflects on the trends currently driving the BI and data management market from a user perspective. We asked close to 2,800 users, consultants and vendors for their views on the most important BI trends.

Other Surveys

‘BI and Data Management in the Cloud‘: A BARC and Eckerson Group study on current attitu-des, issues and trends relating to the use of BI and DM techno-logies in the cloud. Download

here.

The Planning Survey 18 is the world’s largest survey of plan-ning software users. Based on a sample of over 1,400 responses, it offers an unsurpassed level of user feedback on 17 leading planning products. Find out more at www.bi-survey.com

BARC Research Study

BI Trend Monitor 2018The World´s Largest Survey on BI Trends

This document is not to be shared, distributed or reproduced in any way without the prior permission of BARC

BARC is a leading enterprise software industry analyst and consulting firm delivering information to more than 1,000 customers each year. Major companies, government agencies and financial institutions rely on BARC’s expertise in software selection, consulting and IT strategy projects.

For over twenty years, BARC has specialized in core research areas including Data Management (DM), Business Intelligence (BI), Customer Relati-onship Management (CRM) and Enterprise Cont-ent Management (ECM).

BARC’s expertise is underpinned by a continuous program of market research, analysis and a se-ries of product comparison studies to maintain a detailed and up-to-date understanding of the most important software vendors and products, as well as the latest market trends and develop-ments.

BARC research focuses on helping companies find the right software solutions to align with their business goals. It includes evaluations of the leading vendors and products using metho-dologies that enable our clients to easily draw comparisons and reach a software selection de-cision with confidence. BARC also publishes in-sights into market trends and developments, and dispenses proven best practice advice.

BARC consulting can help you find the most re-liable and cost effective products to meet your specific requirements, guaranteeing a fast return on your investment. Neutrality and competency are the two cornerstones of BARC’s approach to consulting. BARC also offers technical architec-ture reviews and coaching and advice on develo-ping a software strategy for your organization, as well as helping software vendors with their pro-duct and market strategy.

BARC organizes regular conferences and semi-nars on Business Intelligence, Enterprise Con-tent Management and Customer Relationship Management software. Vendors and IT decisi-on-makers meet to discuss the latest product up-dates and market trends, and take advantage of valuable networking opportunities.

Along with CXP and Pierre Audoin Consultants (PAC), BARC forms part of the CXP Group – the leading European IT research and consulting firm with 155 staff in eight countries including the UK, US, France Germany, Austria and Switzerland. CXP and PAC complement BARC’s expertise in software markets with their extensive knowled-ge of technology for IT Service Management, HR and ERP.

For further information see: www.cxpgroup.com

Business Application Research Center – BARC GmbH

Germany

BARC GmbH

Berliner Platz 7

D-97080 Würzburg

+49 931 880 6510

www.barc.de

Switzerland

BARC Schweiz GmbH

Täfernstraße 22a

CH-5405 Baden-Dättwil

+41 76 340 3516

www.barc.ch

Rest of the World

+44 1536 772 451

www.barc-research.com

France

BARC France (Le CXP)

8 Avenue des Ternes

FR-75017 Paris

Tel.: +33 1 530 50553

www.cxpgroup.com

Austria

BARC GmbH

Meldemannstraße 18/01.14

A-1200 Wien

+43 660 6366870

www.barc.at

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