33
| Date post: | 23-Dec-2015 |
| Category: |
Documents |
| Upload: | piers-matthews |
| View: | 213 times |
| Download: | 0 times |
The Big Bang Theory –
Top 10 Reports in CSE
Craig Neiman
Child Support Program Planner
Jesus Oliva-Aguirre
Head Child Support Officer
Definition of Big Bang
■Big Bang Theory✷ noun
• the theory that the universe may have been created in a huge explosion at least 12 billion years ago
or
• a successful comedy series created by Chuck Lorre in 2007 about four geeky scientists and their waitress neighbor
Before the Big Bang
Workshop Title: Top 10 Reports in CSE
Workshop Description:
■With all of the reports made available to us, which ones do we work first? What exactly does each one do? Are they going to help with clean data, Federal Performance Measures, or collections? This workshop is guaranteed to give you more BANG for your buck when it comes to reports.
Our Universe of Reports
■ What is the universe of reports?
✷ CCSAS Report and Queries Matrix• Located on California Child Support Central LCSA
Secure Website at the following URL: https://central.dcss.ca.gov/forums/businessanalytics/Reports%20and%20Queries%20Matrix/Forms/AllItems.aspx
✷ Supplemental Handout regarding CSE Reports• Provides security attribute associated with report
access✷ Top 10 plus a few more
Top Ten CSE Reports
SYS-100: Unused User Profile Report
■ High Level System Management■ Report Parameters: From Date, County■ Includes: User ID, User Unique ID, Supervisor,
Last Login Date ■ Can be used by System Administrators or
Management to find users who have not accessed CSE for a given length of time
✷ County-wide View✷ Identify users that may need additional
processing out
Top Ten CSE Reports
User ID User Unique Id Last Login Supervisor County Last Login Date
3/18/2015LOS ANGELES 3/18/2015
3/18/2015LOS ANGELES 3/18/2015
3/17/2015LOS ANGELES 3/17/2015
3/18/2015LOS ANGELES 3/18/2015
SYS-100 Sample Report
Top Ten CSE Reports
UTL-207: Conflict of Interest/High Profile Violation Report
■ High Level Confidentiality/Restricted Access■ Report Parameters
✷ Requires LCSA Administrator Attributes to view in CSE ✷ Produced automatically on the first of every month
■ Includes: County, Caseworker Name, Caseworker Login ID, Case Number, Participant Name, Participant ID, Violation Type, Violation Time
■ Can be used by System Administrators and Management to ensure confidentiality of restricted access caseload
✷ Statewide View✷ Includes two distinct types of violations✷ Important to pull down timely to ensure it’s not overwritten by
other non-related scheduled reports
Top Ten CSE Reports
UTL-200: IV-D Case Counts Report
■ Prioritization/Monitoring Tool for Staff and Management
■ Report Parameters: County, Office, Team (optional)■ Includes
✷ By Team: Team Name, Total Count, Case Function ✷ By Caseworker: Caseworker Name, Total Count,
Case Function
■ Provides number of open IV-D cases assigned to each team and to each caseworker
✷ Office, team and worker on team dynamic for counting
Top Ten CSE Reports
Team Name Caseworker Crnt Case Func Cd TotalTEAM N EFA 1TEAM N EFL 96TEAM N EFO 11TEAM N ENF 32TEAM N ENL 11TEAM N ESL 1
UTL-200 Sample Report
Top Ten CSE Reports
UTL-201: Case Assignment List Report
■ High Level System Management■ Report Parameters: Open IV-D caseload based
on current case function■ Includes: Agency, Office, Caseworker, Case No,
NCP Name, NCP participant id, Auto Reassign Flag, Case Function, Fed Case Type
■ Provides number of open IV-D cases assigned per team and caseworker
✷ Useful to determine exact caseload per caseworker including case function
Top Ten CSE Reports
County Offfice TeamCaseworker
Case Number NCP Name
Ncp Participant Id
Auto Reassign
Language
Interpreter Needed Case Function
Fed Case Type
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LONG TERM DELINQUENT IV-D / IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LONG TERM DELINQUENT IV-D / IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign NO
ENFORCEMENT - LONG TERM DELINQUENT
IV-D / NON-IV-A / TITLE XIX
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LONG TERM DELINQUENT IV-D / IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LONG TERM DELINQUENT
IV-D / NON-IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LONG TERM DELINQUENT IV-D / IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LOCATE IV-D / IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO ENFORCEMENT IV-D / IV-A
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM N
Do not automatically reassign
ENGLISH NO ENFORCEMENT IV-D / IV-A
UTL-201 Sample Report
Top Ten CSE Reports
UTL-202: Closed Cases Report
■ Monitoring Tool/Compliance■ Report Parameters: Agency, Office, Team
(optional), Caseworker (optional), Start Date, End Date
■ Includes: NCP name, Case No, Date Closed, Arrears balance, Reason Code, Reason for closure, Last Name, First Name, Middle Name, Office Name, Team Name, Caseworker, Closed By
■ Provides list of cases that have closed within the specified date parameters
✷ Useful for managers to verify closings
Top Ten CSE Reports
NCP Name
Case Number
Date Closed
Arrears Balance
Reason Code
Reason For Closure Last Nm First Nm Mid Nm
Office Name Team Name
Case Worker Closed By
3/2/2015 FA1CASE OPENED IN ERROR
2/27/2015 08A1
(NON IV-A) RECIPIENT OF SERVICES REQUESTS CLOSURE
3/13/2015 4A1
COULD NOT LOCATE NCP VIA AUTOMATED MEANS OVER A THREE-YEAR PERIOD - NAME AND DOB KNOWN
2/28/2015 0DD1
NCP IN A RESPONDING INTERSTATE CASE HAS MOVED OUT OF CALIFORNIA
UTL-202 Sample Report
Top Ten CSE Reports
PGM-004: Expedited Process Compliance Report
■ Prioritization/Monitoring/Compliance■ Report Parameters: Agency, FFY■ Includes: Agency, Case No, Long Arm Date,
Date of Service of Process, Completed within 6 months, Completed within 12 months, Exceeded 12 months, Date of Disposition
■ Provides list of individual cases and disposition✷ Useful for management staff to track compliance
with expedited process
Top Ten CSE Reports
County Case Number Long Arm DateDate of Service of Process
Completed Within 6 Months
Completed Within 12 Months
Exceed 12 Months
Date of Disposition
LOS ANGELES 9/11/2014Yes Yes No 9/22/2014LOS ANGELES 9/8/2014No No YesLOS ANGELES 9/25/2014No No YesLOS ANGELES 9/10/2014Yes Yes No 10/17/2014LOS ANGELES 9/28/2014No No YesLOS ANGELES 9/19/2014No No YesLOS ANGELES 9/24/2014Yes Yes No 2/3/2015LOS ANGELES 9/7/2014Yes Yes No 2/17/2015LOS ANGELES 9/9/2014Yes Yes No 11/12/2014
PGM-004 Sample Report
Top Ten CSE Reports
CDM-200: Outstanding Task Report
■ Prioritization/Monitoring Tool for Staff and Management
■ Report Parameters: Agency, Office, Team, and Task ID (optional)■ Includes: Case Number, NCP Name, Date
Created, Date Due, Days Overdue, and Description
■ Provides an on-line display of assigned tasks✷ Useful for supervisors to monitor outstanding
tasks
Top Ten CSE Reports
Task Code Office Name
Team Name Worker
Case No
NCP Name Activity Task Date Due Date Over Due Description
ED668
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM N EDO 1/6/2015 1/28/2015 49
DCSS-0569 - DECLARATION OF SUPPORT PAYMENT HISTORY
LC029
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM N LOC 8/9/2012 9/8/2012 921
Review EDD/NDNH Locate Response - Failed Validation
LC029
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM N LOC 11/9/2012 12/9/2012 829
Review EDD/NDNH Locate Response - Failed Validation
LG003
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM N LGL 12/1/2014
12/31/2014 77
Contact Process Server to Meet Federal Compliance
CDM-200 Report Sample
Top Ten CSE Reports
ENF-101: IV-D Case Delinquency Report
■ Prioritization/Monitoring Tool for Staff and Management
■ Report Parameters: County, Delinquency Period, Team, User ID
■ Includes: NCP Name, Participant Number, Court Case Number, Case Number, Case Arrears Balance, Days Delinquent, Days Since last Payment,
■ Provides list of delinquent cases in CSE✷ Based on Court Case✷ Useful for supervisors and staff to engage in Early
Intervention activities
Top Ten CSE Reports
NCP NameParticipant Number
Court Case Number
Case Number
Case Arrears Balance
Days Delinquent
Days Since Last Payment Last Pay Date
$2,084.79 45 52 1/26/2015$8,383.80 45 2 3/17/2015
$112,163.51 45 62 1/16/2015$4,481.07 45 6 3/13/2015$3,874.56 45 56 1/22/2015
$33,276.64 45 1228 11/7/2011
ENF-101 Report Sample
Top Ten CSE Reports
LGL-201: The Court E-Filing Report - Detail
■ Quality Control for electronic filings■ Report Parameters: Date Range, County, Office,
Form Set Type, Status■ Includes: The report includes Generation Date,
Case No, CP and NCP names, Court Case No, Court Response Date (if available), Current e-file Status, Form set type, and Office
■ Provides status of e-filed documents with local courts
✷ Useful for supervisory staff to monitor for successful e-filing of documents
Top Ten CSE Reports
Generation Date Cse Case No CP NCP Court Case NoCourt Response Date Status
Form Set Type Office File Action Name
2/27/2015 3/2/2015FIL FS-EST-009
LOS ANGELES COUNTY CSSD - COMMERCE - Division II - Commerce
EFL_037_20150227_2000607745
2/27/2015 3/2/2015FIL FS-EST-009
LOS ANGELES COUNTY CSSD - COMMERCE - Division II - Commerce
EFL_037_20150227_2000607928
2/27/2015 3/2/2015FIL FS-EST-009
LOS ANGELES COUNTY CSSD - COMMERCE - Division II - Commerce
EFL_037_20150227_2000607781
2/27/2015 3/2/2015FIL FS-EST-009
LOS ANGELES COUNTY CSSD - COMMERCE - Division II - Commerce
EFL_037_20150227_2000607808
LGL-201 Sample Report
Top Ten CSE Reports
CDM-206: Deceased Members with Open IV-D Cases
■ Case Management■ Report Parameters: Agency, Office, Team ■ Includes: Agency, Office, Team, Caseworker, Case
No, SSN, Participant Role, Address, City, Zip, Last Name, Middle Name, First Name, Deceased Date
■ Provides list of participants with open cases and deceased date
✷ Useful for staff to monitor and assess when charging instructions should be stopped or case reviewed for closing
Top Ten CSE Reports
CDM-206 Sample ReportCounty
Office Name Team Name
Case Worker
Case Number SSN
Participant Role Address City Zip State Last Name
Middle Name First Name Deceased Date
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM Z CUS 1/14/2015
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM Z DEP 7/12/2007
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM Z OTH 3/16/2014
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM Z CUS 6/24/2007
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY TEAM Z DEP 9/21/2013
SSA IWO 66 Plus
SSA IWO 66 Plus Background
■5% Withholding Limit changes to the normal 50% based on the benefit change✷ Considerations
• Discuss the benefits/costs of approach• Customer Service Impact• Staff training and preparation
SSA IWO 66 Plus
■ Report Description/Elements Provided: ✷ Case Number✷ NCP Last Name✷ NCP First Name✷ Last Payment Date✷ Arrears Amount✷ Current Support Amount✷ Current Child Support Obligation✷ Charging Instructions for Spousal Arrears
■ Report Elements Requested from Workers:✷ Date Worked✷ Case Owner✷ Current Monthly Payment Received✷ Amended IWO Sent? Y or N✷ Date Amended IWO Sent✷ New Monthly Payment Requested✷ Refer to ACT for possible COAP?✷ Comments✷ Actual Amount Received✷ NCP Contact after?
SSA IWO 66 Plus
■ Sacramento’s initial run of the SSA IWO 66+ Report had 450 cases
✷ 222 resulted in an amended Income Withholding Order✷ Cumulative monthly amount we were receiving from SSA prior to
project was $16,300.52✷ New cumulative monthly amount we requested after amended IWO
project was $125,891.79✷ Actual cumulative monthly amount received $57,062.37✷ Net increase in collections of $40,761.00
■ Additional stats✷ Only 81 NCPs initiated contact as a result of increase
• 14 of these had their withholding reduced due to hardship
■ Generation and working of this report was moved to a quarterly basis
Spousal Support Report
Spousal Support Report Background
■ CSS Letter 13-06 (dated December 2, 2013) ✷ Directs counties to not enforce spousal support unless a
monetary current child support order is being enforced
■ Existing CSE report (CDM-211) is not useful because it only reports out those cases that are spousal ONLY with no child support being enforced
■ SQL DR-022 Query used as basis to create a report with other elements to identify all cases that have or had spousal support account balances
Spousal Support Report
■ Report Description/Elements: ✷ Case Number✷ Status✷ Type✷ Total Arrears Balance✷ Total Monthly Ongoing Support✷ Current Spousal Support Obligation✷ Current Child Support Obligation✷ Spousal Arrears – INT✷ Spousal Arrears – PRI✷ Last Payment Date✷ Last Payment Amount✷ Caseworker✷ Category Codes: CC (Current Child),CS (Current Spousal), SA (Spousal
Arrs), CA (Child Arrs)✷ Charging Instructions for Spousal Arrears
■ Segregated those cases with no current child support and prioritized based on payments being received and balances owed
Spousal Support Report
■ Sacramento’s Report initial run had 1,525 cases✷ 406 of those 1,525 had spousal but no current child
support being enforced
■ How was it worked?✷ Form letter drafted by our attorneys sent to parties on
the case✷ 60 days after letter being sent out, spousal accounts
were closed
■ Outcome: ✷ Sent approximately 700 letters in early 2014✷ Consistent application of policy across caseload✷ Coordinated message delivery to customers
Questions and Thank you
Questions?
Craig Neiman
Child Support Program Planner
916-875-7997
Jesus Oliva-Aguirre
Head Child Support Officer
661-940-2050
