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ITIL/ITSM PROJECT ITSM Project Update 4/10/2015 version 1.0 Scott Gallup, PM & BA 4/10/2015 The Big Picture imited activity last week due to ITIL training, with 20 students completing the first wave Tuesday- Thursday. There are three more upcoming classes (see below). L As of Today A Short Week due to ITIL Foundation Training and the holiday. ITIL/ITSM Project Communication Break Out Team met Monday to: Review Mark A’s list of FrontRange users (determines audience). Schedule brainstorming session to do “sprint planning” where we’ll lay out our deliverables for this sprint. ITSM Document Repository live at \\dfs-d2\departments2$\DoIT\Public\ITIL- ITSM Project . You can find all the ITIL/ITSM docs there. Everyone Who Attended Training should receive a completion certificate. Please do not confuse this with the ITIL Foundations certification. Coming Attractions !! Our Weekly Implementation Team Meeting will be in Skutt room 105, not Skutt 209. ITIL Foundation Certification times are available from Brian Diamond at New Horizons. Please email him ([email protected] ) to schedule your certification test. Morning and afternoon times are available at their Miracle Hills location. The Communication Plan Breakout Team will meet Monday to continue work on our first communique. EasyVista Scheduling & Logistics Call will happen Tuesday. Sue Johnson (our EV project manager) and I will discuss timing for the “official” kick-off meeting and EV consultant on-site. Future ITIL Foundation Training is being held on-campus on these dates: Thurs Apr 23 - Mon Apr 27 Wed May 27 - Fri May 28 Page 1 of 2 ITIL EQUATIONS Utility + Warranty VALUE Urgency X Impact PRIORITY
