26
The Business Entry Point Transaction Manager Mike Sibly Manager Business Entry Point Department of Industry Tourism & Resources December 2004
The Business Entry Point
Transaction Manager
Mike Sibly
ManagerBusiness Entry PointDepartment of Industry Tourism & ResourcesDecember 2004
Background – Strategic Beginnings
• 1997 Prime Ministerial Statement - More Time for Business
• Commitment to easing the compliance burden
• Developing technical solutions to transform the way in which business interacts with government– ABN Registration/ABRpublic– Electronic management of transactions– Content Syndication
Background – Government in Australia
Northern Northern TerritoryTerritory
QueenslandQueenslandWestern Western AustraliaAustralia
South South AustraliaAustralia
VictoriaVictoria
New South New South WalesWales
Australian Capital Australian Capital TerritoryTerritory
CanberraCanberra
TasmaniaTasmania
• Federal GovernmentHealth policy, education, taxation, industry, foreign affairs
• 6 State Governments
• 2 Territory Governments
Hospitals, schools, police, transport
• 680 Local CouncilsZoning, planning & development, community facilities
70 percent of small business regulation occurs at local level
The BEP business model
BEPServices
BEP Web Site
Trusted Partner
Government Agencies
ValueIntegrator
IntermediariesCustomers
CRM
CRM
Transaction owner relationship
Authentication Electronic BusinessDirectory
Infrastructure
The Business Problem
• Business needs to regularly interact with multiple agencies - 3 levels of government regulating different aspects of business
• The difficulty for business was finding forms online & the time taken to complete and manage the transactions
• Government agencies wanted greater take-up of online & downloadable forms
• Businesses needed a discovery & management system for online forms
Starting a hairdressing business…a hair-raising experience
Approximately 27 different government agenciesw ABN, GST, federal and state business registration
w local council licences, operating permits
w Work cover; OH&S plans; health regulations
w Apprenticeship schemes
w Payroll tax and Superannuation
w ABS Statistics
w Insurance and Medicare
w Approval to play music in a public place
w If serving coffee etc - food safety plan
w Public Space Approval - Signage etc
w Weights and Measure inspection for cash registers
w Environment Protection processes; storage and disposal of chemicals
w Conveyancing if new premise - Building/Development application
Meeting demands for transactions
• Business wants online solutions to make it easier for them to comply
• BEP has worked closely with a number of agencies and jurisdictions to develop a solution
• Result is the Transaction Manager– an online tool to help businesses find and manage
government forms and applications– currently has nearly 5500 government forms registered
and has approximately 37,000 registered users– XML based - Protocols for profile passing and pre-filling
forms, online history & search functionality add value
• ABN Lookup tools including web services
Key Features
Splash page
Homepage
HomepageQuick search, Popular forms, Groups, Listing of Main features, Tutorial
Accountants
Taxation Forms
Business Name & Company registrations
ASIC Forms
Groups - For Accountants…Groups - For Accountants…
Search for and complete forms/transactions
Advanced Search by
• Keyword
• Jurisdiction
Complete transactions using a step – by - step wizard
Complete individual or multiple forms
Save and organise regularly used forms into My Favourites
My Favourites
Save forms into multiple folders
Complete individual or multiple forms
Store details into profiles to automatically fill in forms
Name, ABN, Address, Phone numbers, email
Keep records about completed forms/transactions
Time, profile, status, receipt no. comments
Profile Passing andLink With Return Protocols
• Profile Passing – Enables users to store their details in profiles to automatically pre-fill online forms
• Link With Return - Enables users to link to external sites, conduct a transaction, then be directed back to TM once the transaction is complete
Types of Transactions MostFrequently Accessed
• ABN registrations• Tax related transactions • Company registrations and other ASIC forms• Business name registrations• Payroll Tax
Participating Agencies
• Australian Taxation Office• Department of Foreign Affairs and Trade (Ausaid and Austrade)• Department of Transport and Regional Services• Australian Customs Service• Environment Australia• Department of Agriculture, Fisheries & Forestry Australia• Australian Securities and Investments Commission• Department of Immigration & Multicultural & Indigenous Affairs• Department of Health and Aging• AusIndustry• NICNAS• IP Australia• Civil Aviation Safety Authority
State Government
NSW• NSW Office of State Revenue• Roads and Traffic Authority• Industrial Relations Commission• Sydney Harbour Foreshore Authority • Department of Gaming and Racing • Department of Infrastructure,
Planning and Natural Resources• Department of Commerce• Department of Agriculture• NSW Rural Assistance Authority
WA• WA Revenue Office• Department of Mineral and
Petroleum Resources• Department of Consumer &
Employment Protection• Department of Justice
TAS• Agencies represented by Service
Tasmania
QLD• QLD Office of State Revenue• Liquor Licensing Division
VIC• Vic Revenue• VICRoads• Department of Natural
Resources and Environment• Environment Protection
Authority• Consumer and Business
Affairs Victoria• Sport and Recreation• Department of Infrastructure• Heritage Victoria
ACT• ACT government
NT• NT Revenue Management• NT Treasury• NT Power and Water
Authority• Dept of Employment,
Education and Training• Department of Business,
Industry, Resources andDevelopment
SA• SA Bizgate• SA Revenue Office• SA Industrial Relations Tribunal• Office of Consumer and Business Affairs• SA Environment• Primary Industries and Resources
Local Government
NSWSydney City CouncilPenrith City CouncilNorth Sydney City CouncilParramatta City CouncilWilloughby City CouncilMosman Municipal CouncilHunters Hill CouncilRyde City CouncilLeichhardt City CouncilRandwick City CouncilRockdale City CouncilPenrith City CouncilAshfield City CouncilWoollahra City CouncilMarrickville City CouncilLithgow City CouncilPittwater City CouncilGosford City CouncilNewcastle City CouncilTweed Shire CouncilLismore City Council
VICMelbourne City CouncilPort Phillip City CouncilStonnington City CouncilYarra City CouncilColac Otway Shire CouncilMonee Valley City CouncilMelton Shire CouncilManningham City CouncilWyndham City CouncilMoreland City CouncilWhitehorse City Council
SAMarion City CouncilHoldfast Bay City CouncilPort Adelaide Enfield CityCouncilSalisbury City Council
WACity of PerthGosnells City CouncilCity of SwanTown of Victoria ParlTown of ClaremontFremantle City CouncilTown of Cambridge
QLDBrisbane City CouncilRedland Shire CouncilPine Rivers City CouncilRosalie Shire CouncilBeaudesert Shire CouncilNanango Shire CouncilMaroochy Shire CouncilNoosa Shire CouncilCrows Nest Shire CouncilToowoomba City CouncilGold Coast City Council
ACTACT government
TASCouncils represented by Service TasmaniaLaunceston City Council
NTDarwin City CouncilPalmerston City Council
Next Steps
• Downloadable Client– Result of market research– Offline processing– Search/save and send
• More true online transactions• Predefined groups
– Pre-canned transactions– Eg Construction or Retail
• Private Sector Transactions– Licensing Transaction Manager
Transaction Manager –Downloadable Version
Key Contacts:
General
Mike Sibly (02) [email protected]
Transaction Manager
Jim Rapson (02) [email protected] Steve (02) [email protected]
Thank You
Questions?
