Towards ISO 9001:2008 Certification

Basis for the QMS Program of CDA

• EO 605 Institutionalizing the Structure, Mechanisms and Standards to Implement the Government Quality Management Program, Amending for the Purpose AO No. 161, S, 2006

• Planning Tool of the Department of Finance (DOF)

Breaking the news and winning the hearts and minds for taking the ISO

journey

Big YES with

Negative beliefs filter reality and keep out the good news

QMS Working Committee

Dir. Ray R. Elevazo Josefina B. Bitonio Van Ian F. Enriquez Evelyn B. Muñes Jovita M. Cuison Amor T. Valdez

Ensure that all activities done within the CDA Regional QMS are in conformance with ISO 9001:2008; Actively participate in ISO related activities; and Provide the overall direction, full commitment and support in the establishment and implementation of Iso 9001:2008 QMS within the CDA Regional Office SO No. 2013: 152 Sept 17 2013

Deputy Quality Management Representative (DQMR)

Oversee the establishment’ documentation and effective implementation of the regional QMS; Act as liason officer with external parties on matters relating to Regional QMS; and Report QMS performance to top management for review and continual imprpvement

SO No. 2013: 152 Sept 2013

Training and Education

Van Ian F. Enriquez (Lead) Josefina B. Bitonio Evelyn B. Muñez Ma. Leni Magdalena A. Fiesta Amor T. Valdez Lisa O. Pimentel

Plan and coordinate echoing sessions on the concepts, principles, and requirements of ISO 9001:2009 and other relevant approaches (i.e) 5 S and WIT) in order to promote understanding, active participation, commitment and cooperation towards the establishment and sustainability of the regional QMS.

SO No. 2013: 152 Sept 17 2013

Secretariat

Josefina B. Bitonio (lead) Jacqueline de Leon (Assistant) Jocelyn I. Vasquez Renee Faye DG Cariño Myla C. Lademora Analisa O. Pimentel Amor T. Valdez

Provide administrative and technical support to successfully implement the project from concept development third party certification and maintenance of ISO Certification Coordinate the delivery of specific outputs of the projects; and Plan and coordinate effective deployment and efficient use of human, financial and other physical resources of the project

SO No. 2013: 152 Sept 17 2013

Quality Workforce

Josefina B. Bitonio (Lead) Amor T. Valdez (assistant) Jacqueline L. De Leon Ma. Leni Magdalena A.

Fiesta

In charge of determining

and managing the work

environment needed to

achieve conformity to ISO

9001:2008 requirements

Ensure compliance to 5S

housekeeping standards;

and

Prepare an annual evaluation plan and conduct

periodic inspection to assess compliance to the 5S

housekeeping standards of the regional Office

SO No. 2013: 152 Sept 17 2013

Document Control Myla C. Lademora (Lead) Faye DG.Cariño

(assistant) Jacqueline de Leon Arlenne C. Espinoza Delia E. Calaguin Edilberto G. Unson Jocelyn I. Vasquez Analisa O. Pimentel Ma. Magdalena A. Fiesta Van Ian F. Enriquez

Consolidate the documentation requirements using the CDA format for the Quality Manual, Procedures and Work Instructions Maintain the mastercopy of the Quality Manual, Procedures, Work Instructions as well as the master list of externally generated documents and references Issue and control distribution of the Quality Manual, Procedures and Work Instructions; and Ensures that Document Control Procedure conforms to ISO 9001:2008

SO No. 2013: 152 Sept 17,2013

Internal Quality Audit

Evelyn B. Muñez (Lead) Jovita M. Cuison

(Assistant) Filipina H. Porio Edilberto G. Unson Van Ian F. Enriquez Jocelyn I. Vasquez Ana Lisa O. Pimentel

Coordinate, facilitate the establishment and monitor the implementation of the Regional Internal Audit Program; Identify the necessary resources for managing the Regional Internal Audits Programs; Propose the criteria for the selection of Internal quality Auditors; and Coordinate and provide inputs to the selection and training of QMS internal auditors SO No. 2013: 152 Sept 17 2013

Officers of the Day by Technical and Administrative Personnel

Monday - Pangasinan CDSs Delia E. Calaguin Admin Asst II Amor T. Valdez, Admin Aide IV Tuesday Jocelyn I. Vasquez, CDS-II Ma. Leni Magdalena A. Fiesta Admin Asst II Wednesday Arlenne C. Espinoza, CDS-II Ana Lisa O. Pimentel Admin Officer I Pedro de Guzman, Admin Aide IV SO No. 151 Dated Sept. 17, 2013

Thursday Filipina H. Porio, Acting Chief ARU Renee Faye DG Cariño , Admin Aide IV Efren C. Pacat, Admin Aide I Friday Jacqueline L. de Leon Acting Sr CDS Myla C. Lademora, Admin Aide IV Rodrigo G. Ferrer, Acting Aide IV

Officers of the Day by Technical and Administrative Personnel

SO No. 151 Dated Sept. 17, 2013

To establish the current status of the processing of registration of cooperatives, registration of amendments to ACBL, and other support processes and to highlight the significant activities necessary to build the Quality Management System in compliance with ISO

9001:2008 requirements.

• Use of unlicensed

software • Inconsistencies in the

implementation of the registration process and other support processes

• Work load balance of personnel resulting in less than satisfactory results

Unfriendly office layout

• Difficulty in retrieving records and documents due to improper filing and labelling

• Supply and property management issues

• Non-disposal of unserviceable equipment and valueless records

HR documentation requirements

• Non-disposal of unserviceable equipment and valueless records

• Sleeping in the office

General

Orientation Mentoring Commitment

of Resources

Cooperation

IQA External

Audit

Timeline

Surveilance

Audit

ISO General Orientation

ISO General Orientation

Coming together is a

beginning. Keeping together

is progress. Working together

is success." --Henry Ford

Big Clean Up Days, Nights, Holidays and

Weekends

External (Surveillance Audit) by TUV Rheinland

Internal Audit

Internal Audits are conducted at planned intervals to determine whether the Quality Management System continues to operate in line with the specified requirements and procedures and is effectively implemented and maintained

1st Internal Quality Audit (CDA Central and MEO)

Citizens’ Charter

Follow-up Audit

A follow-up audit is conducted to determine if the findings have been addressed and given proper corrective actions on the date specified in the Non-Conformity Report.

2nd Internal Quality Audit

Customer Feedback Lesson: make a difference in people lives

5 S

Improvement due to ISO standard

One program and use of anti virus

Use of checklist by SEU

Opportunities for Improvement

Some CEA do not have folders and has not renewed their accreditation

Updated CEA accreditation folders

Inspection Reports

• Include all dates

• Submitted dates

• Approval Dates

CGS requirements

• Sorted in sequence with requirements

• Fastened (not loose) to avoid intentional loss

KPIs

Monthly reporting and monitoring

HR

• TNA Analysis Summary by the supervisor

Thank you

very much Board of Administrators QMS Team (Challengers) Mentors Staff of CDA-DEO Cooperators