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©2013 Software AG. All rights reserved. ©2013 Software AG. All rights reserved.
Petra Burgstaller, BPM & Enabling Services Lead – The Coca-Cola Company October 10th, 2013
BPM in the context of global ERP Implementations Click to add Innovation World subtitle
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Content
• Introduction to The Coca-Cola System
• Bottler Services Group & Coke One Introduction
• Business Process Management in Coke One
• Summary and Outlook
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Our Mission: At The Coca-Cola Company we strive to refresh the world, inspire moments of optimism and happiness, create value and make a difference
We Have the World’s Strongest System
200+ Brands in
Countries
250 Bo<ling Partners
23+ Outlets
Million
700+ Global System Employees
Thousand
Top 10 Private Employer
Billion Servings Every Day 1.8
Approximately
Company-‐Owned & More to Come!
The World’s Greatest Beverage Brands
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Bottler Service Group & Coke One Introduction
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What does it look like when we get there?
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To be the Coca-Cola bottlers’ trusted advisor on all process, data, and IT solution needs and a value-added service provider used to accelerate local deployment efforts leveraging global best-practice capabilities
• Focus and improve core Coke One capabilities
• Expand Coke One adoption footprint across all geographic regions
• Improve and optimize billable BSG services utilization
• Sustain ongoing KO audit compliance
• Rebuild BSG with the necessary mindset & skills for sustainable success
• Leverage partnerships across Global IT and other functions to optimize resource skill and reach
• Focus BSG efforts to deliver the right things, to the right bottler, at the right time, & with indisputable value
• Freeze/discontinue non-core capabilities/support
• Upgrade & maintain core solution components
• Migrate infrastructure to a more cost-effective cloud-based model
• Target non-C1 bottlers of large to upper mid-range size for further expansion
• Build a clear value case for BSG service utilization
STRATEGY ORGANIZATION EXECUTION
Bottler Services Group Vision
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Amatil
Australia
New Zealand
Indonesia
FEMSA TNTL Philippines
Thailand
Swire
CCCIL
Shen Mei
CCW
Japan China
CONA
USA Arca-Contal Mexico
Shanduka
South Africa
Andina
Argentina
Brazil
Chile
Hindustan
India
CCI
Turkey
CCEAG
Germany
CC Singapore
Singapore
Malaysia
CCB Malaysia
Coke One Deployment
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• Plan & Integration
• Make & Maintain
• Warehouse & Delivery
• Procurement
• Market-to-Order
• Order-to-Cash
• FSV / CAM / MAM
• Customer Integration
• Mobile Solutions
• Controlling & BPS
• Finance & Shared Services
• Business Controls
• SAP Application Development
• 3rd party application integration
• Test & Quality Management
• EA & Landscape Management
• Infrastructure Services
• BPM Governance
• Master Data Management
• End user Training / Coke One Academy
• Toolkit & Change Management
Bottler Services Group – Organization structure
Commercial Supply Chain Finance Template &
Solution BPM &
Enabling Services
General Manager
• Business and master planning
• Process & Solution integration
• Release Management
• Delivery Management
Planning, delivery and integration
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Vision 2020 – Our Roadmap For Winning Together
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Coke One provides a platform to enable 2020 Vision across our franchise system
Productivity
Profit
Partners
ü Design and implement the most effective and efficient business system
ü Standardize and simplify our business processes, data and IT systems
ü Create a competitive cost advantage across the entire supply chain
ü Build a continuous improvement and cost management culture
How
Cok
e O
ne E
nabl
es 2
020
Visi
on
ü Operate the lowest-cost manufacturing and logistics in every market, while maintaining our quality standards
ü Use our size and expertise to create economies of scale
ü Think and act like an integrated global enterprise while intensifying our local focus
ü Win at the point of sale
ü Increase people’s system knowledge and cross-system movement
ü Ensure that our products are always the “gold standards” for quality
ü Create competitive advantage by fulfilling our Live Positively commitments
People, Portfolio,
Planet 2020 Vision Extracts
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BPM – Business Process Management in Coke One
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FINANCE SUPPLY CHAIN COMMERCIAL
Focus Areas
1. Organize / cleanse documentation
2. Establish integrated BPM Process, Data, solution model
3. Enhance/leverage bottler business scenarios
4. Update Coke One methodology, roles and responsibilities
5. Develop Education & Training Model
ARIS
Coke One Tools
UPK
Coke One Portal (SharePoint)
SharePoint
Master Data Management
Documentation Methodology
Improve quality, access, and usability of core capabilities required to enable and accelerate the build, deployment and sustainability of
the Coke One solution.
BPM in Bottler Services Group
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Process strategy
BPM in our Coke One SDLC
Design
Planning & Continuous improvement
Build & Test
• BPM governance: BPM strategy, roles, processes
• BPM Service offering • Distribution procedures
global rollout management
• Process Design Document (PDD) – a mandatory deliverable in Coke One SDLC
• Release cycle management • Quality assurance procedures • Business publishing
• Solution build based on process design
• Synchronization with SAP SolMan • Test case creation based on process
(report) • Integration tests based on E2E
process definition
• PMM: Process maturity model assessment
• Scope definition via UPM (Process list)
Coke One
Bottler I Bottler II Bottler III
…
Test
Continuous improvement
Requirements Analysis
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Process Structure & Levels
Standards, Conventions, Handbook, Guidelines
Tools
Procedures
Roles
Responsibilities
Committee
BPM Approach & Standards
BPM Governance
Structure Standardized
Processes, Data, & Solutions
Determine BPMDetermine BPMservice offerings service offerings
& processes& processes
SpecifySpecifyarchitecturalarchitecturalstandards &standards &guidelinesguidelines
DefineDefineimplementationimplementation
planplan
Define BPMDefine BPMroles &roles &
responsibilitiesresponsibilities
DesignDesign
<
Evaluate BPMEvaluate BPMmaturitymaturity
Identify relevantIdentify relevantstakeholdersstakeholders
DefineDefineproject scopeproject scope
and planand plan
Stipulate BPMStipulate BPMrequirementsrequirements
Determine BPMDetermine BPMvalue propositionvalue proposition
StrategyStrategy
Define BPMDefine BPMuse cases &use cases &approachesapproaches
CommunicateCommunicateBPM value &BPM value &
offeringsofferings
DistributeDistributeBPM tools &BPM tools &knowknow--howhow
ConductConductprojects In BPMprojects In BPM
use casesuse cases
ImplementImplementprocess governanceprocess governance
modelmodel
ImplementationImplementation
Monitor Monitor BPM adaptationBPM adaptation
successsuccess
Monitor BPMMonitor BPMskill developmentskill development
MonitorMonitorprojectproject
performanceperformance
ControllingControlling
MonitorMonitorBPMBPM
compliancecompliance
Identify andIdentify andmanagemanage
improvementsimprovements
BPM Governance in Coke One
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Process of Process Changes
Identify if rationalized requirements / demands have impact on process design:
• Change to existing
processes • New processes required
BPM Lead PSL (or assigned team member)
PSLs Modeler
Supported by ARIS Release Cycle Management
Bottler Review
PDD -‐ ProcessDesign Doccompletion
Process designin ARIS
Standards &Method Check
Content review& approval
Publication ofnew Coke OneModel Release
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The Coke One Model – We have built …
~1080 processes including 80 variants on 4 levels of detail
125 Risk objects with 57
automated + 449 manual controls
and their relation to processes
51 KPI / 152 Process performance measures
(PPMs) and their relation to Value drivers
~350 Business roles maintained
and linked to process steps
~900 SAP transaction codes linked to process
steps and 8 Coke One NON SAP application systems
Embedded process and measure assessment
tools (PMM)
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…an asset with Value
Coke One Model
Employee enablement, knowledge
transfer Source of testing, training and user documentation
Compliance: risk and control
management Eases mergers, acquisitions and restructurings -
process standardization
Efficient preparation for implementation
and release upgrades
Enables the efficient use of shared services
19 19
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A published process is better....
20
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Synchronization SAP relevant E2E business scenarios
and respective processes transferred to SAP Solution Manager
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PDDs (Process Design Documents)
PSLs document & update Coke One processes (L4) and define E2E business scenarios as sequences of these processes via PDDs
BTCs (Business process Test Cases)
Upload of at least one BTC per L4 process to be tested
Coke One R3.0 (ARIS database)
Scale_TMP (Type: Template project)
Test Project R3.0 (Type: Implementation project)
Automatic creation of test plans and test packages from BTCs assigned to L4
process and the sequence of E2E business scenarios
Test plans & -packages
Design Phase
Test Phase
Test Case Repository
Process design work supports testing
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Localization of Coke One – Distribution Concept
Coke One
Bottler I Bottler II Bottler III
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Bottler localizations are done in own Bottler copy of Coke One • Simultaneous modifications
– Modify Bottler processes and solution according to local requirements
– Further develop Coke One process and data standards template
• Comparison & update – Compare versions of Coke One
template – Compare Coke One template with
Bottler database (upon request) – Update Bottler database with new
template processes (upon request)
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• Standardized process driven documentation of the Coke One Template functionality
• For one area / capability within a stream or cross stream (typically a Level 2 or 3)
• Growing with each Release, updated after template is designed and built • Generated based on structures and information in ARIS including screen
shots from SAP or other supportive concept graphics • Stored in ARIS as ready to read documents • Possibility to self-generate on Business Publisher
• Solution Guide does NOT include … • requirements or future ideas • documentation about standard SAP functionality • technical documentation or configuration • training for end user
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Solution Guide – a process driven product description
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BPM community – leverage the size of our system
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BPM community – Where chatting is a good thing!
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Summary and outlook
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Summary – Where are we now on our BPM journey
Bottler Service Group going through a transformation – BPM will support this transformation and continue to accelerate build, deployment and sustainability of high quality Coke One solution through best practice process, tools, and methodologies
– BPM continues to be one of the building blocks of Coke One methodology – With the Coke One Model and the Process Maturity Assessment Model we
have built an asset that is recognized within the Coca-Cola System – Bottler Services Group is recognized as the BPM service delivery partner
in regards to both method and process expertise – We have professionalized our BPM training capabilities with the set up of
the Coke One Academy – We started to establish a BPM community within the Coca-Cola system,
where we are seen as a thought leader
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...and where do we need to get better • We have built great assets in regards to BPM tools some of which
however only starting to be (re)used now or are still hardly used Value analysis & restructure BPM service offering
• Practice what you preach! – Internal process documentation and
internal process ownership SDLC review
• BPM is a great selling point in the initial engagement phase with the bottler, but when actual deployment activities start great BPM localization plans often seem to be thrown over board
BPM service offering review; collaboration with deployment partners; define mandatory deployment deliverables
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Questions