THE COMPETITIVE STRATEGY FOR MBN-GMD JOINT-VENTURE VIETNAM
IN 2011-2015
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
Main content:
I. The introduction of MBN-GMD Joint-venture and its business situation
II. The competitive situation of MBN-GMD
III. MBN-GMD’s value chain and competitive advantage
IV. The competitive strategy for the joint-venture
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
I. The introduction of MBN-GMD Joint-venture and its business situation
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 1.1 The foundation
• 1.2 Scope of business
• 1.3 The important of bonded warehouse
1.1 The foundation
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
Molenbergnatie Belgium(MBN Belgium)
Gemadept Vietnam(GMD Vietnam)+
(July 2001)
MBN-GMD VIETNAM JOINT-VENTURE
1.2 Scope of service
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• The role of bonded warehouse in general• Provide financial support for the importer and exporter
sooner.
• Overseas bonded warehouse smoothens the export activity Helps a company to allocate its products near the core
customer
• Bonded warehouse provides security
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
1.3 The important of bonded warehouse
The tax of importation is suspended for the importer.
In case of temporary import: prevent the trader from having to pay an amount of import tax.
Help the exporter receive their payment from the importer
• The role of bonded warehouse in international coffee trade• A tool for international coffee traders to take part in the
international coffee trade market.
• Bonded warehouse provides a tool for risk management for the importers:Risks come from the local authoritiesPrice risk
• Bonded warehouse provides a financial help for the importers
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
1.3 The important of bonded warehouse
EX: in case of SICOM: Delivery will be made via acceptable warehouse receipts issued by bonded warehouses in Hochiminh city Viet Nam or Singapore, according to the specifications set by the exchange.
II. The competitive situation of MBN-GMD
• 2.1 Business situation• 2.2 Competitors• 2.3 Competitive profile matrix
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
2.1 Business situation Annual income of the joint-venture from 2005 to the end of 2009
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
2.1 Business situation
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
Instructor: Professor Nguyen Dong PhongStudent: Vo Thanh Huong
2.1 Business situation
2.2 Competitors• Some of the most prominent competitors:
Unicontrol coffee Bonded warehouse Established very soon Is also a well-known bonded warehouse for coffee in Viet Nam Is also warranted by an international bank with high
reputation.
Pacorini coffee Bonded warehouse Is an annoying competitor Offers the lowest price
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
2.2 Competitors• Some of the most prominent competitors:
Steinweig coffee Bonded warehouse Has gained a reasonable reputation Does not have high capacity
Vinacafe coffee bonded warehouse New and has the highest capacity Is not trustable in the eyes of international coffee traders
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
2.2 Competitors• Main method of competing:
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
Low price
2.2 Competitors• Main method of competing:
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
Flexible rent
- Warehouse fee is calculated
based on the
exact amount of
coffee each day
Fixed
rent:-
Offer customers
a fixed fee for the
maximum
of coffee each year
2.2 Competitors
• The result of competing:Price reducesMethod of calculating the fee changesCustomers have more choice
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
2.3 Competitive profile matrix
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
Factors Rate of Importan
ce
Companies Unicontrol Pacorini Vinacafe MBN-GMD
Weight Rate Weight Rate Weight Rate Weight Rate
Reputation 0.17 4 0.68 3 0.51 2 0.34 4 0.68 Scope of service
0.13 3 0.39 2 0.26 2 0.26 4 0.52
Quality of service
0.13 4 0.52 3 0.39 3 0.39 4 0.52
Marketing 0.05 3 0.15 3 0.15 2 0.1 3 0.15 Market share
0.05 3 0.15 1 0.05 2 0.1 4 0.2
Price 0.17 3 0.51 4 0.68 3 0.51 2 0.34 Technology 0.1 3 0.3 3 0.3 3 0.3 4 0.4 Warehouse
space 0.1 3 0.3 2 0.2 4 0.4 3 0.3
Location 0.1 3 0.3 3 0.3 3 0.3 3 0.3 Sum 1 3.3 2.84 2.7 3.41
2.3 Competitive profile matrix
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
- MBN-GMD is now the market leader
- Leading in terms of reputation, market share and technology
- The price offered by the joint-venture is not as competitive as other competitors
III. MBN-GMD’s value chain and competitive advantage
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.1 MBN-GMD Value chain
• 3.2 Cost analysis
• 3.3 Differentiate analysis
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
1/Infrastructure:
Administration activities, Financial and accounting activities, relationship with relative authorities, quality management etc…
PROFIT
2/Personnel management
Training
Training Training MBN Belgium
Training
3/Technology development
-BEAN -Testing method -Weighing method -Documentary procedure
-BEAN -Warehouse ranking method
-BEAN -Documentary procedure
-Market research
Bank warrant procedure
4/Buying
-Rent warehouse space -Buying new machines
-Market research (buying market information)
-Weighing -Sampling -Tallying -Document preparing
-Ranking in the warehouse -Checking
-Document preparing -Tallying -Trucking -Warrant clearing
-Signing the contracts -Dealing with customers
- Bank warrant
5/Input logistics
6/Operation
7/Output logistics
8/Marketing and sales
9/Other services
3.1 MBN-GMD’s value chain
1. Infrastructure:General administration:
Setting up strategy Human resources management Pricing policy
Financial and accounting activities Predict the annual revenue and profit for each year Identify sufficient budget for the operation of the joint-
venture Set up the policy on expenditure and the use of profit
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
1. Infrastructure (cont)Relationships:
Relationships with customers: MBN Belgium as it is responsible for the deal with customers
Relationships with local authorities: Most of the relationships with local authorities such as with customs officers are set up by GMD Vietnam
Quality management: Both MBN Belgium and GMD Vietnam have the right to control the quality of services provided by the joint-venture
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
2. Personnel managementGMD Vietnam has taken care of most of the duties
MBN-GMD is responsible for: Directly manage the staff Identify sufficient salary and other social welfare benefit
for the staff. Motivate the staff
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
3. Technology development Information system management
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
3. Technology development (cont)Documentary procedure:
Based on :
Warehouse ranking method: Not kind of technology-intensive
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
MBN’s experiences in bonded warehouse
GMD Vietnam’s knowledge of Vietnam customs procedure
Cushion method
3. Technology development (cont)Bank warrant procedure: Standard Charter Bank will be
responsible for the warrant of coffee stored
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
4. Buying:
Renting warehouse space: Rents warehouse space from Galaxy Maritime Corp Enjoys a favorable treatment: Flexible warehouse space
Buying necessary machines: Places order with Nha Trang joint-stock mechanic company Have high quality with lower prices
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
5. Input Logistics Involves: Weighing Tallying
Document preparing
BEANS software enhance the flow of information
The infrastructure (relationships with local authorities) supports the preparation of documents.
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
GMD Vietnam
MBN-GMD
6. Operation Involves the ranking and storing of coffee Affected strongly by the development of
technology (The use of BEANS software and ranking method)
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
7. Output LogisticsPrepare necessary documents
WeighTally Truck the coffee to the seaport
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
GMD Vietnam
MBN-GMD Vietnam
8. Marketing and salesAre taken place by MBN BelgiumThe joint-venture in Viet Nam is just a small chain link in a
huge chain provided by MBN Belgium.MBN-GMD Vietnam does not have to spend any time or
money
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
Infrastructure:
Administration activities-Financial and accounting activities-Relationships with coffee roasters, coffee processing companies…-Quality management
PROFIT
Personnel managem
ent
Training
and recruiting the sales force in the exporting countries
Out-sourcing logistics activities
Training and recruiting staff at the importing countries
Training and recruiting staff at the importing countries
Technology
development
Information management
Testing method
Weighing method…
Information management
Information management
Testing method
Weighing method…
Market research
Buying
Signing
trade contracts with the exporter
Collecting coffee beans from the domestics coffee dealers
Transporting coffee from the exporting countries to the importing countries
Re-testing the coffee
Re-packing the coffee (if necessary)
Store the coffee in warehouse
Selling coffee for the processing company or coffee house
The coffee traders may also take part in the processing procedure of coffee beans. Some of them have their own processing plants
Input logistics
Operation
Output logistics
Marketing and sales
Other services
• Value created for the customers
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
3.1 MBN-GMD’s value chain
Value for the customers
Cost-saving value
Direct-cost
saving
Safety value
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.2 Cost analysis
Infrastructure
GMD Vietnam helps save the cost and time of recruitment and training MBN Belgium support 3000 USD for the board of director Clear financial plan for each year Clear policy on credit for the customers GMD has good relationships with the local authorities help save “under-
table” cost
PROFIT
Personnel management
Does not have to recruit and train staff on its own
MBN Belgium covers all the cost for marketing and sales.
Technology development
BEANS software is supported by GMD without any cost
BEANS software helps save time and cost
Buying
Flexible warehouse space helps save cost All the machines are provided and maintained by a
familiar supplier with reasonable prices
The use of BEANS saves cost on documentary procedure
Well trained staff help save cost
Relationships with local authorities help save under table expenses
Modern
Ranking method helps save warehouse space-> save cost
The use of BEANS saves cost on documentary procedure
Well trained staff help save cost
Relationships with local authorities help save under table expenses
Input logistics
Operation Output logistics Marketing and sells
Other services
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.2 Cost analysis Factor that affect cost
The relationships between the joint-venture and the two mother companies
Can not be imitated easily by other competitors
MBN-GMD does have an opportunity for cost advantage
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.2 Cost analysis
Can not come to a final conclusion about the cost
advantage of MBN-GMD
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.3 Differentiation analysis
Infrastructure
The reputation of MBN Belgium and GMD Vietnam Full scope of service provide by MBN Belgium Good feed-back system that tightens relationships with customers
PROFIT
Personnel management Well-selected-and-trained staff
MBN Belgium is responsible for this activity
Standard Charter Bank
(a very famous bank) warrants for the coffee
Technology development
BEANS software helps the customers to follow their coffee effectively
Buying Flexible warehouse space to meet the needs of customers
The location of CFC saves time and cost for the customers
Relationships with local authorities helps save time
Customers have
the right to access their coffee at anytime thanks to BEANS software
The reputation of GMD in handling the coffee
Relationship with local authorities helps save time
Input logistics
Operation Output logistics
Marketing and sales
Other services
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.3 Differentiation analysis
Group1: Indirect-cost-saving value Full scope of service Well-trained staff Standard Charter Bank warrants for the coffee stored in
bonded warehouse
Group 2: Safety value The reputation of the two mother companies BEANS software provides a tool for customer to follow their
coffee effectively Relationship with local authorities
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.3 Differentiation analysis
The consolidation of the differentiation advantage:
Is the advantage “hard to copy”?
Do the customers keep recognizing the different value provided by the company?
Factors that generate the differentiate advantage: The connections with the two mother companies Time Company’s policy
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.3 Differentiation analysis
Is the advantage “hard to copy”?
Consolidated factors
Hard to copy
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 3.3 Differentiation analysis
Do the customers keep recognizing the different value provided by the company?
• Safety• Indirect cost-savingTrue value• The reputation or vision• Customers list• Market share• Price• Years of operation
Aware value
IV. The competitive strategy for the joint-venture
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.1 A perspective on the competitive environment in 2011-2015
• 4.2 Orientation for the competitive strategy of MBN-GMD
• 4.3 Competitive strategy for MBN-GMD
• 4.4 Implementation of the strategy
• 4.5 Potential constrains in implementing the strategy
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.1 A perspective on the competitive environment in 2011-2015
Current competitors
Potential competitors
BuyersAlternative product
Suppliers
• Low price• Flexible method of calculating
fee
• The business margin is going down
• The barriers for the business is quite high
• Paying more attention at direct cost saving value
• Loosing attention at safety and indirect cost-saving value
• Backward integration trend
• Not available
• Do not have much pressure from suppliers
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
The position of MBN-GMD Strategy in the hierarchy of strategies of MBN Belgium
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
The position of MBN-GMD’s strategy in the hierarchy of strategy of GMD Vietnam
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
Corporation strategy of MBN Belgium Objectives and goals:
Be the market leader in logistics service for agriculture commodities for European Traders.
Especially in coffee trading, MBN Belgium must be the most trustable supply chain managers for the European Traders.
Lead the market with high quality service and a flexible scope of service, not low price.
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
Business-level strategy (for coffee only): Set up a joint-venture or a subsidiary in Brazil Broaden the business in Viet Nam Compete by high quality and superior value for
the customers. Attract the two largest coffee traders in the world
Volcafe and Neumann Kaffee Gruppe Give the customers a flexible choice of services
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
The corporation strategy of GMD VietnamFor the next five-year period, the corporation focuses its strategy on
the below business:
Sea port projects
Tan Son Nhat international air terminal
Hoasen-Gemadept Caimep international port
Le Loi Plaza Building
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
The broadening of MBN-GMD bonded warehouse is also a part of the Caimep project.
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.2 Orientation for the competitive strategy of MBN-GMD
The competitive strategy for MBN-GMD Vietnam:Goals and objectives:Ensure a suitable growing pace in revenue and profit: • The revenue at least increases 13,13%• From 2013, the revenue must grow at a higher pace • The growing pace of profit must at least be around 6,91%• The pace for profit from 2013 may remain the same as the investment for a
new bonded warehouse may cost a lot.
Enrich the customers-list of the joint-venture: • Reduce the dependence on some core customers• Pay special attention at Neumann Kaffee Gruppe and Volcafe
Maintain the leader position in the Viet Nam coffee bonded warehouse• Be the top at quality of service• Not the market leader in term of price.
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.3 The competitive strategy of MBN-GMD
The main content of the competitive strategy:
Carry out the differentiation strategy for an outstanding position in the market
In the implementation of differentiation strategy, especially pay attention to the cost of differentiation
Safety value Indirect cost-saving value
Recall the aware value in the customer’s mind
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy
Organizational structure for implementing the strategy:
MBN-GMD Vietnam
MBN Belgium Customers
Direct
Indirect
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy
The customer will see the company’s safety value by those aware values:• The reputation of the two mother companies• Its customer list• Its market share• Its year of operation=> In dealing with customers, MBN Belgium has to pay special attention at how to emphasize these points.
Recall the aware values
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy
The joint-venture can do so by:
Hold annual meeting
Hold annual meetings with customers who has representative offices in Viet Nam
Send business profile
Send its business profile in which emphasizes that it is the joint-venture set up by the two very famous mother companies.
Issue magazine
Coordinate with Viet Nam Logistics Review Magazine to issues a report on Viet Nam bonded warehouse for coffee in every 6 months and actively send this report to the customers
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy
In differentiation strategy, the difference is extremely important
There must be comparison between the joint-venture and its competitors
Must demonstrate the risk by actual cases in Viet Nam: Get loss, damage etc…
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategyHas to show all the hidden cost when customer choosing a low-price logistics supplier:• Cost of incompatible services• Cost of risk (lost, damage etc…)
MBN offer 1.45 USD/ton/dayAnother company offers 1.40 USD/ton/day. Þ The difference is 0.05 USD/ton/day. Estimation that the coffee will stay 100 days shippedÞ The difference will be 5USD/ton of coffeeIf just one bag of the coffee is stolen, the traders will loose much more than just 5 USDÞ Choosing another low-price company, the traders save
5USD but loose much more than that.
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategyBe carefull with “full scope of service”
It used to be a signal of safety and indirect cost-saving
But the trend is changing: Customers is following:
Direct cost saving value and Backward integration trend
Be ready for a more flexible scope of service which still ensures cost-saving value
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy
The Joint-venture must demonstrate that: even if
it is not attached with other services of MBN
Belgium, it still helps save cost
State-of-the-art
warehousing procedure
The use of modern
software
Being a part of GMD Viet
Nam
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategyReconfirm the choice of customers:
With differentiation strategy, it is also a must that the customers keep realizing that they are receive something different
Must re-confirm the customers that:- Their choices are correct- The extra amount of money they are paying is really worth-paying.
The joint-venture can:- Actively send the report of coffee stored, shipped and to be shipped each month-Coordinate with Standard Charter bank and release coffee warrant report each month automatically
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategyReaching new customers:
Understand new customers: can MBN-
GMD bring them higher profit
Provide them a “sample”:
6-month contract
NEW CUSTOMERS
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy• 4.4 Implementation of the strategyCost of differentiating:
All the different value of the Joint-venture comes from its connections with the two mother companies
In implementing the strategy, the company has the help from MBN Belgium
The message sent to customers changes but the method of sending it does not change.
The chance for cost rising is low
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.5 Potential constrains in implementing the strategy
The geographic barrier from the joint-venture and its customers
The business-unit autonomy
Instructor: Professor Nguyen Dong Phong Student: Vo Thanh Huong
• 4.4 Implementation of the strategy