Geneva, 10-11 September 2007
The Converged Office
John Visser, P.Eng.Nortel: CTO - International Wireless StandardsITU-T: Chairman, SG 19 Mobile Telecommunication Networks
ITU-T Workshop onMultimedia in NGN
Multimedia in NGNGeneva, 10-11 September 2007
Abstract
The workforce is becoming increasingly distributed, located in branch or remote or home offices around the world, and is becoming increasingly mobile, with workers transiting within their campus, between main or branch or home office, and customer sites: wherever they need to go to do business. Customers expect to engage with an enterprise anytime, anywhere. These aspects drive the evolution of the virtual enterprise and the requirement for always-on communications, where all services, applications and information are equally available across access points. Successful enterprises will operate within an environment which eliminates barriers to communication and which enables a highly engaged level of collaboration that is secure, reliable and transparent to users across corridors, campuses or continents. Employees must be highly accessible to customers and co-workers, with the flexibility to adapt to the varying work environments. This presentation will provide a vision for how this convergence of office applications and telecommunications can be brought together to achieve a whole much greater than the sum of the parts.
Multimedia in NGNGeneva, 10-11 September 2007
Distributed Workforce
IncreasingMobility
DemandingCustomers
HungryCompetitors
BudgetCrunch
Business Dynamics
> Employees are increasingly mobile and working remotely
> IP convergence bring new flexibility and reach for business communications
> Flexible accessibility increasing the number of devices used to stay connected
Multimedia in NGNGeneva, 10-11 September 2007
What If?
> … you could be connected to the right person, at the right time, exactly when you needed, anywhere – anytime?
> … you could access your email, even if you didn’t have your PC?
> … you could have a face-to-face meeting, with a colleague in another city – without anyone leaving their office?
> … you could reduce telephone tag and reduce the number of voice mail messages people left for you?
Imagine the possibilities …
Multimedia in NGNGeneva, 10-11 September 2007
The Converged Office:Transformation to advanced and unified communications
Connect, Communicate, Collaborate Anywhere
At your Desk
Branch Office
Whatever you’re doing
In the Air
On the Road
Audio Conferencing
Head Office
PC
MobilePhone
PDA
Wherever you are
Whatever you’re using
At Home
Desk Phone
BlackberryContact Center,IVR
Messaging,(email, IM, UM)
Telephony
Collaboration
Multimedia in NGNGeneva, 10-11 September 2007
Vision for Business ConvergenceBusiness made simple
Network Network convergenceconvergence
Communications Communications convergenceconvergence
Application Application convergenceconvergence
Aim: deliver capabilities that empower people through meeting every dimension of their communication needs
ConvergenceConvergenceIntegration ServicesIntegration Services> One stop shop from the
desktop to the network> Smooth implementation
with reduced downtime.
> Engaged customer service
> Increased business effectiveness
> Greater personalization and control
> Enriched collaboration anytime, anywhere
> Reduced time to task completion
> Lower TCO and simplification
> Increased security & business continuity
> Consistent QoE
Multimedia in NGNGeneva, 10-11 September 2007
Collaboration
Simplification
Access
The Converged Office
> One client for unified communications> Telephony control from the desktop> No retraining: retain existing numbering plan
> Real-time collaboration Integrated with Presence> Integrates IP Telephony with PC applications
(email, word processing, presentation, …)> Federation connectivity – IM services, ...
> Extend reach beyond PC to PC communications> Delivers telephony gateway for seamless
communication to the PSTN and the NGN> Enhances Mobility
21 3
Multimedia in NGNGeneva, 10-11 September 2007
The Converged Office
> Unified communications: business grade telecommunications closely integrated with PC desktop real-time applications
Active Directory Convergence Server
Converged Telecoms Platform
CommunicatorClient A
CommunicatorClient B
PSTNIntegrated
Applications
Multimedia in NGNGeneva, 10-11 September 2007
Business Process Improvements:Converged Office Application Center
> Lower TCO> Standards based architecture> Application transparency across the UC network
THIS IS THE APPLICATIONS CENTER !
CommonTools
Modular Applications
Common Media Server
Switch Independent
Standards Based
Software Only (PVI)
ServiceCreation
CommonReporting
UnifiedOA&M
UniversalLicensing
Messaging
Contact Center
Self Service
Unified Comms
Packaged Apps
Messaging
Contact Center
Self Service
Unified Comms
MPS
Symposium
MAS Apps
Con
verg
ing
to C
omm
on P
latfo
rms,
To
ols
and
Man
agem
ent
MRCP
CallPilot
Multimedia in NGNGeneva, 10-11 September 2007
Click to Call
Federated IM and PresenceFederated IM and Presence
Click to Call via VoIPClick to Call via VoIP
Audio/Video/DataAudio/Video/Data
Converged Office Features
Telephony PresenceTelephony Presence
Business TelephonyBusiness Telephony
PBX Integration / CTIPBX Integration / CTI
Office and App IntegrationOffice and App IntegrationApplication CenterApplication Center
Open Application InterfaceOpen Application Interface
Multimedia in NGNGeneva, 10-11 September 2007
IPNetwork
Converged Office Benefits: Scenario Simplification
1. Check availability
2. Touch base via IM
3. Click to call
4. Answer on device of choice
Multimedia in NGNGeneva, 10-11 September 2007
IPNetwork
Converged Office Benefits: Scenario Collaboration
1. Check availability
2. Initiate collaboration(Ad hoc or scheduled)
Multimedia in NGNGeneva, 10-11 September 2007
Converged Office Benefit:Scenario Access
1. Secure Remote Access
2. Access to Corporate Directory and Network Dialing
3. Click to call simplicity
4. Communicate with those on PSTN
HeadquartersHeadquartersHotelHotel
HomeHome
Multimedia in NGNGeneva, 10-11 September 2007
Converged Office Benefit: Increased Productivity
Improved Productivity and Worker EfficiencyEnables…
> Presence
> Click to call
> IM
> Video Call
> Collaboration
> Application Integration
> Accessibility
Multimedia in NGNGeneva, 10-11 September 2007
Simple, Integrated and Feature Rich
> Redundancy
> Extends Access & Enables Mobility
> Cost Avoidance
> Simple connection
> Active Directory
> Enhanced Presence
> Application Development
> Integrated Communications
> Convergence Integration Services
NortelCS 1000
Microsoft LCS 2005
Direct SIP & SIP CTI Interface
Integrated Voice Communications(SIP & SIP CTI)
AD
TR/87
Nortel or 3rd Party Applications
NortelCS 1000
Microsoft LCS 2005
Direct SIP & SIP CTI Interface
Integrated Voice Communications(SIP & SIP CTI)
AD
TR/87
Nortel or 3rd Party Applications
Converged Office:Key Advantages
Convergence Server
Converged Telecoms Platform
Applications Servers
Multimedia in NGNGeneva, 10-11 September 2007
Converged Office:Accelerating Advanced Unified Communications
> Simplified Communications• World class Telecom solutions tightly coupled with desktop
applications• Simple calling between current and next generation
environments• Preserve existing (private) numbering plans
> Application Integration with Open SIP CTI Interface• Applications utilize SIP CTI
• Meet Me, Voice Mail, Contact Center, IVR and 3rd party applications etc.
> Convergence Integration Services • Integrating the end-to-end Voice, Video, Mobility and Information
Technology infrastructures
Improving the Productivity of Today’s Virtualized Workforce
Geneva, 10-11 September 2007
>Thank you!
John Visser, P.Eng.Nortel: CTO - International Wireless StandardsITU-T: Chairman, SG 19 Mobile Telecommunication Networks
Tel. +1 613 763 7028Mob: +1 613 276 6096Fax (traveling): +1 613 768 2990 (insert 4 pauses) 37028#Fax (in the office): +1 613 763 2697Email: [email protected]
