Date post: | 14-Jun-2015 |
Category: |
Business |
Upload: | myron-sta-ana |
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THE CORNERSTONE OF BUSINESS IS CLIENT RELATIONSHIP
Communicate Effectively. Provide Excellent Customer Care.
Elements of Client Relationship
InternalExternal
Internal (Preview)Cognition (Knowledge)Competencies (Skills)Character (Attitude)
External (Preview)Conditions (Environment)Climate (Motivation)Compatibility (Job-Person Fit)
InternalCompetencies (Skills)
How a job is done How it is done well
InternalCharacter (Attitude)
Build rapportSound positiveDon’t show negative attitude (boastful,
impatient)Smile all the time
ExternalConditions
Working EnvironmentManagement SupportPeople Compensation and BenefitsRewards and Recognition
ExternalClimate
MoodMotivationMoxie
ExternalCompatibility (Job-Person Fit)
ExternalCompatibility (Job-Person Fit)
Customers are not always RIGHT but they always have the
RIGHT to be treated RIGHTMyron Sta. Ana
MATINEE IDOL AND ACTION STARAuthor of “Book Still Being Written”
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