The CoronationClient Charter
We strive to always put clients first
We have an unwavering commitment to the long term
We focus on producing top performance over all meaningful periods
We are uncompromising about ethics
January 2019
A presentation prepared for the
Allan Gray Fund Provider roadshow
Financial planning challenges in 2019
FINANCIAL PLANNING CHALLENGES
Regulatory environment
Disappointing returns
Growth-asset dilemma
Retirement crunch
Looking forward
5
How was your year?
6
At least the bitcoin noise has gone away
Source: CNBC
Regulatoryenvironment in 2019
8
So, what’s changed in your business?
2001 CGT introduced in SA2002 CISCA More powers to the FSB to make rules FAIS Fit & proper, compliance, exams , ombud2003 TER Total expense ratio disclosure introduced2004 Retirement reform DP Reduce costs, increase access FSC Voluntary empowerment framework agreed2005 FAIS New rules for compliance & auditor reporting to FSB2006 FAIS Fit & Proper requirements tightened up2007 Retirement fund reform NSSF formally on the agenda2008 GFC Global Financial Crisis leads to step-change in regulatory intent2009 FAIS PI cover requirements tightened up FAIS Capital adequacy rules expanded2010 Reg 28 overhauled; requires member-level compliance Retirement fund reform Industry consolidation process starts2011 Red Book Initiative New regulatory framework proposed Living annuities Disclosure campaign to make DDs more sustainable CISCA First regulations for white-labelled funds2012 Retirement fund reform NSSF DP published Retirement fund reform Phasing out of provident funds proposed2013 Retirement fund reform 4x detailed Treasury DPs BBBEE Act adopted: Generic codes now binding DWT Introduction of divdend withholding tax announced2014 Retail Distribution Review First DP published Retirement fund reform Cap on contr. deduction introduced TCF DP launched introducing outcomes principles2015 TFSA/TFI New tax-free savings vehicle introduced Retirement fund reform Phasing out of provident funds postponed CISCA Hedge funds declared CIS2016 Retirement fund reform 2012 NSSF DP issued 2nd time Retirement fund reform Phasing out of provident funds postponed EAC Industry-wide standardised total cost of ownership disclosure2017 Parliamentary hearings on transformation Retirement fund reform Phasing out of provident funds postponed FAIS New Fit & Proper Rules FSC Revised BEE code adopted2018 FSR Sets framework for FSCA & PA Retirement fund reform Phasing out of provident funds postponed FAIS New General Code of Conduct2019 Retirement fund defaults Effective March 2019 COFI Draft bill circulated for comment RDR Awaiting DP on categorisation of advisers, investment issues
SELECTED REGULATORY INTERVENTIONS, 2001-2019
9
Retirement fund defaults
Becomes effective 1 March 2019– Member guidance
• Tell members what their options & trade-offs are before they access their retirement capital• Likely written / web-based communication as the most typical option
– Trustee-endorsed opt-in annuity strategy• FSCA Conduct Standard for Living Annuities• Requirements: Suitable, reasonable cost• Prescribed, age-related drawdown rates• Member opts out by
• Transferring
• Choosing own drawdown or assets
• Likelihood is that most trustees will implement conservatively
Source of current financial planning anxiety
11
Annus horribilis
2018 was the worst year on record – even worse than 1920
63 of 70 assets globally ended with negative dollar returns
Only 7 assets with positive returns– T-Bills– China, US, Korea, Japan and Thailand bonds– Wheat (only commodity)
Not a single equity market had a positive return
Source: Deutsche Bank (end 2018)
Percentage of assets with a negative return in US dollar terms
12
We are on the verge of making history
BEAR MARKET OF THE 70s
EM CRISISDOMESTIC RECESSION FINANCIAL CRISIS
WEAK MARKET OF EARLY 90s PRE
DEMOCRACY
Rolling 5 year SA equity returns
We are 6 months away from testing
zero…
13
Negative returns were broad-basedOnly resources provided any reprieve
0%-7%
-26%13%
-13%-18%
-19%55%
-35%-2%
0%0%
-2%-12%
-44%9%
-7%-8%
6%-39%
-6%8%
-50%-1%
-7%-12%
-13%4%
4%4%
-9%-3%
42%-3%
-10%-12%
-15%13%
-5%-40%
-5%3%
-31%2%
-4%2%
32%-15%
28%-16%
-60% -40% -20% 0% 20% 40% 60% 80%
Pick N Pay Stores / Holdings Investec Ltd
Barloworld Ltd Impala Platinum Holdings Ltd
Glencore Xstrata Plc RMI Holdings
Reinet Investments Sca Anglo American Platinum Ltd
Fortress REIT Ltd AVI Limited
Exxaro Resources Ltd Life Healthcare Group Holdings
Truworths International Ltd The Foschini Group Ltd
NEPI Rockcastle PLC Netcare Ltd
Gold Fields Limited PSG Group
Spar Group Ltd Tiger Brands Ltd
Sappi Ltd Clicks Group Ltd
Aspen Phamacare Holdings Ltd Redefine Income Fund
Investec Plc Woolworths Holdings Ltd
Discovery Holdings Ltd RMB Holdings Ltd
Capitec Bank Holdings Ltd Mr Price Group Ltd
Growthpoint Properties Ltd Bidvest Group Ltd
ANGLOGOLD ASHANTI HOLDINGS Vodacom Group
BID CORP LTD Shoprite Holdings Ltd
Remgro Ltd Nedbank Group Ltd
Absa Group Ltd British American Tobacco Plc
Sanlam Mondi
MTN Group Ltd Firstrand Limited
Standard Bank of SA Ltd Sasol Ltd
Anglo American Plc Compagnie Financiere Richemont
BHP Group PLC Naspers Ltd
Top 50Source: Bloomberg (end 2018)
Rand cost averaging
15
Rand cost averaging: the positive side to lower pricesA 20-year study
0,000
0,002
0,004
0,006
0,008
0,010
0,012
0,014
0,016
0,018
0,020
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Number of shares that R100 p.m. can buy on the JSE
Source: Bloomberg, Coronation Research as at 31 December 2018
16
0
10000
20000
30000
40000
50000
60000
70000
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Investing monthlyAverage cost paid for the market vs market price
Market Average Cost
Rand cost averaging: the positive side to lower pricesA 20-year study
Source: Bloomberg, Coronation Research as at 31 December 2018
17
Rand cost averaging: the positive side to lower pricesA 20-year study
0%
50%
100%
150%
200%
250%
300%
350%
400%
450%
500% Percentage Change on Invested Capital
4 years
4 years
4 years
Source: Bloomberg, Coronation Research as at 31 December 2018
18
0
20000
40000
60000
80000
100000
120000
140000 How much was invested vs how much it’s worth
Portfolio Growth Amount invested
Rand cost averaging: the positive side to lower pricesA 20-year study
Source: Bloomberg, Coronation Research as at 31 December 2018
Growth asset dilemma
20
Coronation Strategic Income
Coronation Balanced Defensive A
Coronation Capital Plus
Coronation Balanced Plus
Coronation Strategic Income
Coronation Balanced Defensive ACoronation Capital Plus
Coronation Balanced Plus
Coronation Strategic Income
Coronation Balanced Defensive A Coronation Capital Plus
Coronation Balanced Plus
-8%
-6%
-4%
-2%
0%
2%
4%
6%
8%
10%
12%
14%
0,00% 2,00% 4,00% 6,00% 8,00% 10,00% 12,00%
2018
2016
10 Year
Coronation Strategic Income
Coronation Balanced Defensive A
Coronation Capital Plus
Coronation Balanced Plus
Coronation Strategic Income
Coronation Balanced Defensive ACoronation Capital Plus
Coronation Balanced Plus
Coronation Strategic IncomeCoronation Balanced Defensive
ACoronation Capital Plus
Coronation Balanced Plus
-8%
-6%
-4%
-2%
0%
2%
4%
6%
8%
10%
12%
14%
0,00% 2,00% 4,00% 6,00% 8,00% 10,00% 12,00%
2018
2016
10 Year
An inverted risk curveThe recent past vs the LT history
Strategic Income
Balanced Defensive
Capital Plus
Balanced Plus
Strategic Income
Balanced Defensive
Capital PlusBalanced Plus
Strategic Income
Balanced Defensive
Capital Plus
Balanced Plus
-8%
-6%
-4%
-2%
0%
2%
4%
6%
8%
10%
12%
14%
2018
2016
10 Year
INDUSTRY SWITCHING DOWN THE RISK CURVE
Source: Morningstar, as at 31 December 2018
21
Meeting financial planning assumptionsCoronation Balanced Plus to 31 December 2018
Source: Morningstar, Coronation research as at 31 December 2018
0%
2%
4%
6%
8%
10%
12%
14%
16%
2014 2013 2012 2011 2010 2009
Actual return Required return to make 10 year assumption Required return to make 20 year assumption
45% of the timeAvg fund: 27% of the time
75% of the timeAvg fund: 57%
22
Coronation Balanced Plus – absolute terms
Start End # of Months drawdown Subsequent
1 yearSubsequent
3 yearsSubsequent
5 years
Largest drawdown May 1998 Aug 1998 4 -34,3% 29,1% 68,9% 94,4%
2nd largest drawdown Nov 2007 Feb 2009 16 -16,8% 34,7% 71,8% 154,5%
3rd largest drawdown June 2002 March 2003 10 -12,2% 35,7% 156,5% 246,1%
4th largest drawdown Feb 2000 May 2000 4 -8,8% 24,9% 34,8% 132,9%
5th largest drawdown Sep 2018 Dec 2018 4 -7,8%
Average 11 -16,0% 24,9% 66,4% 125,6%
Source: Morningstar, Coronation Research
Start End # of Months drawdown Subsequent
1 yearSubsequent3 years (p.a)
Subsequent5 years (p.a)
Largest drawdown May 1998 Aug 1998 4 -34,3% 29,1% 19,1% 14,2%
2nd largest drawdown Nov 2007 Feb 2009 16 -16,8% 34,7% 19,8% 20,5%
3rd largest drawdown June 2002 March 2003 10 -12,2% 35,7% 36,9% 28,2%
4th largest drawdown Feb 2000 May 2000 4 -8,8% 24,9% 10,5% 18,4%
5th largest drawdown Sep 2018 Dec 2018 4 -7,8%
Average 11 -16,0% 24,9% 21,6% 20,3%
23
Coronation Top 20 – relative to benchmark
Start End # of Months
Relative to benchmark
Subsequent 1 year relative
Following 3 years relative
Following 5 years relative
Largest drawdown Feb 2007 June 2008 17 -25,7% 30,2% 48,7% 72,9%
2nd largest drawdown Oct 2013 Dec 2015 27 -22,9% 14,3% 9,3%
3rd largest drawdown Sep 2005 Sep 2006 13 -14% 4,2% 34,1% 48,4%
4th largest drawdown Nov 2017 Dec 2018 14 -7,4%
5th largest drawdown Sep 2009 Nov 2009 3 -5,9% 5,2% 11,3% 25,2%
Average 15 -15,2% 13,5% 25,9% 48,8%
Source: Morningstar, Coronation Research
Retirement crunch
25
26
But the birthdate lottery made things challenging
6% initial drawdown increasing at 6% p.a. (5 years)
Source: Morningstar, Coronation Research, as at 31 December 2018
Remember the birthdate lottery? Slide from 2014
28
Looking forward – all is not lostChanging your risk profile could exacerbate the issue
Source: Morningstar, Coronation Research, as at 31 December 2018
29
Looking forward – all is not lostChanging your risk profile could exacerbate the issue
Source: Morningstar, Coronation Research, as at 31 December 2018
Forecast assumptionsCapital Plus: 12% p.a.Strat Income: 8% p.a.
30
How achievable is 11%+ in a post-retirement portfolio?
Asset class Weight Expected asset class return Alpha Assumed net
return
SA equities & property 40% 10,5% 2,5% 13%
Fixed interest 35% 8% 1% 9%
Offshore 25% 8% 2% 10%
Total 100% 11%
Mid-point assumptions
31
How achievable is 11%+ in a post-retirement portfolio?
Asset class Weight Expected asset class return Alpha Assumed net
return
SA equities & property 40% 12% 2,5% 14,5%
Fixed interest 35% 9% 1% 10%
Offshore 25% 9% 2% 11%
Total 100% 12%
Upper-end assumptions
Looking forward
33
Relentless sideways grind in hard currencies...
50
75
100
125
150
175
200
225
250
Dec
2010
Feb
2011
Apr
2011
Jun
2011
Aug
2011
Oct
201
1De
c 20
11Fe
b 20
12Ap
r 20
12Ju
n 20
12Au
g 20
12O
ct 2
012
Dec
2012
Feb
2013
Apr
2013
Jun
2013
Aug
2013
Oct
201
3De
c 20
13Fe
b 20
14Ap
r 20
14Ju
n 20
14Au
g 20
14O
ct 2
014
Dec
2014
Feb
2015
Apr
2015
Jun
2015
Aug
2015
Oct
201
5De
c 20
15Fe
b 20
16Ap
r 20
16Ju
n 20
16Au
g 20
16O
ct 2
016
Dec
2016
Feb
2017
Apr
2017
Jun
2017
Aug
2017
Oct
201
7De
c 20
17Fe
b 20
18Ap
r 20
18Ju
n 20
18Au
g 20
18O
ct 2
018
Dec
2018
ALSI (ZAR)
ALSI (USD)
Source: Bloomberg, as at 31 December 2018
34
…has resulted in significant opportunities
35
History shows that this is a good time to invest
-40
-20
0
20
40
60
80
100
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
7.5-10 10-12.5 12.5-15 15-17.5 above 17.5
Coronation Balanced Plus total return over 12 months based on starting PE
Mean Maximum # Observations
Source: Bloomberg, as at 31 December 2018
36
History shows that this is a good time to invest
Source: Bloomberg, as at 31 December 2018
0
10
20
30
40
50
60
70
80
90
100
0%
5%
10%
15%
20%
25%
30%
7.5-10 10-12.5 12.5-15 15-17.5 above 17.5
Coronation Balanced Plus total return over 60 months based on starting ALSI PE
Mean Maximum # Observations
37
Valuation is strongly on your side
Name Upside to fair value FPE FDY PE 3 years
ago
British American Tobacco 83% 8.0 8.3% 16.1Naspers 74% 16.5 n/a 32.0Anheuser Busch Inbev 45% 14.4 2.9% 22Northam 104% 10.0 n/a 12.1Anglo American 46% 9.1 4.5% n/aAspen 80% 8.3 2.5% 16.1
P/E’s and Dividend yields are crude measures of value, but they give one a sense
38
Conclusion
The 2019 challenge is dominated by low returns of the recent past.
Financial planning assumptions are under water.
With low returns and failed financial planning assumptions come difficult client conversations and increased behavioral risks.
You do not require heroic returns going forward to get back on track.
It is tough, but there are silver linings to focus on.
Thank you
DISCLAIMER
40
All information and opinions provided are of a general nature and are not intended to address the circumstances of any particular individual or entity. As a result thereof, there may be limitations as to the
appropriateness of any information given. It is therefore recommended that the client/potential investor first obtain the appropriate legal, tax, investment or other professional advice and formulate an
appropriate investment strategy that would suit the risk profile of the client/potential investor prior to acting upon information. Neither Coronation Fund Managers Limited, Coronation Management
Company (RF) (Pty) Ltd nor any other subsidiary of Coronation Fund Managers Limited (collectively “Coronation”) is acting, purporting to act and nor is it authorised to act in any way as an advisor.
Coronation endeavours to provide accurate and timely information but we make no representation or warranty, express or implied, with respect to the correctness, accuracy or completeness of the
information and opinions. Coronation does not undertake to update, modify or amend the information on a frequent basis or to advise any person if such information subsequently becomes inaccurate.
Any representation or opinion is provided for information purposes only. Unit trusts should be considered a medium- to long-term investment. The value of units may go down as well as up, and is
therefore not guaranteed. Past performance is not necessarily an indication of future performance. Unit trusts are allowed to engage in scrip lending and borrowing. Performance is calculated by
Coronation for a lump sum investment with income distributions reinvested. All underlying price and distribution data is sourced from Morningstar. Performance figures are quoted after the deduction of
all costs (including manager fees and trading costs) incurred within the fund. Note that individual investor performance may differ as a result of the actual investment date, the date of reinvestment of
distributions and dividend withholding tax, where applicable. Where foreign securities are included in a fund it may be exposed to macroeconomic, settlement, political, tax, reporting or illiquidity risk
factors that may be different to similar investments in the South African markets. Fluctuations or movements in exchange rates may cause the value of underlying investments to go up or down. The
Coronation Money Market fund is not a bank deposit account. The fund has a constant price, and the total return is made up of interest received and any gain or loss made on any particular instrument, in
most cases the return will merely have the effect of increasing or decreasing the daily yield, but in the case of abnormal losses it can have the effect of reducing the capital value of the portfolio. Excessive
withdrawals could place the fund under liquidity pressures, in such circumstances a process of ring-fencing of redemption instructions and managed pay-outs over time may be followed. A fund of funds
invests in collective investment schemes that levy their own fees and charges, which could result in a higher fee structure for this fund. A feeder fund invests in a single fund of a collective investment
scheme, which levies its own charges and could result in a higher fee structure for the feeder fund. Coronation Management Company (RF) (Pty) Ltd is a Collective Investment Schemes Manager approved
by the Financial Services Board in terms of the Collective Investment Schemes Control Act. Unit trusts are traded at ruling prices set on every trading day. Fund valuations take place at approximately
15h00 each business day, except at month end when the valuation is performed at approximately 17h00 (JSE market close). Forward pricing is used. Additional information such as fund prices, brochures,
application forms and a schedule of fund fees and charges is available on our website, www.coronation.com. Coronation Fund Managers Limited is a Full member of the Association for Savings &
Investment SA (ASISA). Coronation Asset Management (Pty) Ltd (FSP 548) and Coronation Investment Management International (Pty) Ltd (FSP 45646) are authorised financial services providers.
FAIS REQUIREMENTS
41
CORONATION ASSET MANAGEMENT (PTY) LTD
Registration No. 1993/002807/07
Herein after referred to as ‘Coronation’
INFORMATION IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT
Coronation is a licensed Category II and Category IIA Financial Services Provider in terms of section 8 of the Financial Advisory and Intermediary Services Act 37, 2002 (licence number 548).
Coronation is not authorised to provide advice in terms of the Financial Advisory and Intermediary Services Act 37, 2002. Coronation has been authorised to render discretionary intermediary services.
Coronation is authorised to provide financial services for the following financial products:
Long-Term Insurance : Category C; Pension Funds Benefits (excluding retail pension benefits); Securities and Instruments : Shares; Securities and Instruments : Money market instruments; Securities and Instruments : Debentures and securitised debt; Securities and Instruments : Warrants, certificates and other instruments; Securities and Instruments : Bonds; Securities and Instruments : Derivative instruments; Participatory interests in Collective Investment Schemes; Short Term Deposits; Long Term Deposits
Coronation is a licensed Hedge Fund Financial Services Provider.
The following exemptions are applicable to the licence:
Exemption of investment managers and linked investment services providers and their related functionaries from fit and proper requirements (Board Notice 97 of 2003).
Exemption of financial services providers as regards to representatives (Board Notice 95 of 2003).
The following employees have been appointed as Key Individuals and/or Authorised Representatives:
Key individuals
Anton Pillay; Karl Leinberger; Kirshni Totaram; Neville Chester; John Snalam; Louis Stassen; Llewellyn Smith
Authorised representatives
Adrian van Pallander; Hendrik Groenewald; Alistair Lea; Karl Leinberger; Anton de Goede; Kirshni Totaram; Pranay Chagan; Quinton Ivan; Charles de Kock; Sarah-Jane Morley (married Alexander); Dirk Kotzé; Sean Morris; Duane Cable; Mark le Roux; Louis Stassen; Neill Young; Siphamandla Shozi; Gavin Joubert; Neville Chester; Stephen Peirce; Pallavi Ambekar; Suhail Suleman; Peter Leger; Tracy Burton; Nishan Maharaj; Nicholas Hops; Steve Janson; Mauro Longano; Harry Moolman; Alex Dearman; Gus Robertson; Sinovuyo Ndaleni (supervised), Greg Longe (supervised); Adrian Zetler; Kanyane Matlou (supervised); Neil Padoa (supervised); Nicholas Stein; Anthony Gibson, Seamus Vasey (supervised), Liesl Abrahams (supervised); Steven Barber (supervised); Humaira Surve (supervised); Godwill Chahwahwa; Joseph Taboola (supervised)
All Key Individuals and Representatives meet the fit and proper requirements as set out in the Board Notices to the Financial Advisory and Intermediary Services Act 37, 2002.
Coronation holds professional indemnity and fidelity insurance cover as stipulated in the General Code of Conduct and Board Notices to the Financial Advisory and Intermediary Services Act 37, 2002. Coronation accepts responsibility for its actions and the actions of its authorised representatives in rendering the financial services.
Any information disclosed to any of Coronation’s Authorised Representatives in their professional capacity will be treated as confidential unless written consent is obtained to disclose such information, or the disclosure of such information is required in the public interest or under a particular law.
The appointed Compliance Officers are:
Jamie Rowland Stephan Kemp
Tel: 021 680 2809 021 680 7703
Fax: 021 680 2859 021 680 7753
Cell: 082 434 4622 082 351 2401
E-mail: [email protected] [email protected]
Coronation’s Conflicts of Interest Management Policy, in terms of General Code of Conduct Regulations issued in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002, is available on Coronation’s website, www.coronation.com, or on request from the Compliance Officer.
All complaints are taken seriously and Coronation’s aim is to ensure that all complaints are investigated and addressed in a timely and fair manner.
To lodge a complaint, please contact either your Fund Manager or one of the compliance officer’s listed above.
FAIS REQUIREMENTS
42
CORONATION INVESTMENT MANAGEMENT INTERNATIONAL (PTY) LTD
Registration No. 2014/111656/07
Herein after referred to as ‘Coronation’
INFORMATION IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT
Coronation is a licensed Category II Financial Services Provider in terms of section 8 of the Financial Advisory and Intermediary Services Act 37, 2002 (licence number 45646).
Coronation is not authorised to provide advice in terms of the Financial Advisory and Intermediary Services Act 37, 2002. Coronation has been authorised to render discretionary intermediary services.
Coronation is authorised to provide financial services for the following financial products:
Long-Term Insurance : Category C; Pension Funds Benefits (excluding retail pension benefits); Securities and Instruments : Shares; Securities and Instruments : Money market instruments; Securities and Instruments : Debentures and securitised debt; Securities and Instruments : Warrants, certificates and other instruments; Securities and Instruments : Bonds; Securities and Instruments : Derivative instruments; Participatory interests in Collective Investment Schemes; Short Term Deposits; Long Term Deposits
The following exemptions are applicable to the licence:
Exemption on Services under Supervision in terms of Requirements and Conditions obtaining experience (Board Notice 104 of 2008).
Exemption of licensees as regards display certified copies of licenses (Board Notice 40 of 2004).
The following employees have been appointed as Key Individuals and/or Authorised Representatives:
Key individuals
Louis Stassen
Authorised representatives
Louis Stassen; Gus Robertson; Gavin Joubert; Karl Leinberger; Kirshni Totaram; Peter Leger; Stephen Peirce; Suhail Suleman; Greg Longe (supervised); Neil Padoa (supervised); Anthony Gibson, Liesl Abrahams (supervised); Steven Barber (supervised) ; Humaira Surve (supervised)
All Key Individuals and Representatives meet the fit and proper requirements as set out in the Board Notices to the Financial Advisory and Intermediary Services Act 37, 2002.
Coronation holds professional indemnity and fidelity insurance cover as stipulated in the General Code of Conduct and Board Notices to the Financial Advisory and Intermediary Services Act 37, 2002. Coronation accepts responsibility for its actions and the actions of its authorised representatives in rendering the financial services.
Any information disclosed to any of Coronation’s Authorised Representatives in their professional capacity will be treated as confidential unless written consent is obtained to disclose such information, or the disclosure of such information is required in the public interest or under a particular law.
The appointed Compliance Officers are:
Jamie Rowland Stephan Kemp
Tel: 021 680 2809 021 680 7703
Fax: 021 680 2859 021 680 7753
Cell: 082 434 4622 082 351 2401
E-mail: [email protected] [email protected]
Coronation’s Conflicts of Interest Management Policy, in terms of General Code of Conduct Regulations issued in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002, is available on Coronation’s website, www.coronation.com, or on request from the Compliance Officer.
All complaints are taken seriously and Coronation’s aim is to ensure that all complaints are investigated and addressed in a timely and fair manner.
To lodge a complaint, please contact either your Fund Manager or one of the compliance officer’s listed above.