Report for: ACTION Contains Confidential or Exempt Information No Title CEX 088 - ICT Strategy and Department ICT Programmes 2015/18 Member Reporting Cllr Corinna Smart Contact Details John Gladman, Director of ICT, 0208 583 2206 For Consideration By Cabinet Date to be Considered 17 th November 2015 Implementation Date if Not Called In 30 th November 2015 Affected Wards All Keywords/Index ICT Strategy, Roadmaps 1. Details of Recommendations The Cabinet is asked to agree: 1.1 The proposed Department ICT Roadmaps for 2015/18 (Appendix A) which set out for each Directorate the technology projects required to enable the delivery of the Council’s Corporate Plan and Medium Term Financial Strategy savings over the next 3 years. 1.2 To delegate authority to the Director ICT to take all necessary steps to deliver the Department ICT Roadmaps including procuring goods and/ or services, evaluating tender submissions and negotiating and awarding contracts. 1.3 A budget of £6.4M to deliver the Department ICT Roadmaps in the period 2015/16 to 2017/18. 1.4 The allocation of £420,000, from the monies set aside in reserves as part of the 2015/16 budget setting process for investment needed to deliver savings, to part fund the implementation of the Chief Executive’s directorate Roadmap. 1.5 The allocation of £147,000 from the Commissioning Reserve to part fund the implementation of the Chief Executive’s directorate Roadmap. 1.6 To allocate £260K of Care Act grant and £300K of Better Care Fund grant to part fund the Children’s and Adults Directorate roadmap costs in 2015/16.
Transcript
Report for: ACTION
Contains Confidential or Exempt Information
No
Title CEX 088 - ICT Strategy and Department ICT Programmes 2015/18
Member Reporting Cllr Corinna Smart
Contact Details John Gladman, Director of ICT, 0208 583 2206
For Consideration By Cabinet
Date to be Considered 17th November 2015
Implementation Date if Not Called In
30th November 2015
Affected Wards All
Keywords/Index ICT Strategy, Roadmaps
1. Details of Recommendations
The Cabinet is asked to agree: 1.1 The proposed Department ICT Roadmaps for 2015/18 (Appendix A) which
set out for each Directorate the technology projects required to enable the delivery of the Council’s Corporate Plan and Medium Term Financial Strategy savings over the next 3 years.
1.2 To delegate authority to the Director ICT to take all necessary steps to deliver the Department ICT Roadmaps including procuring goods and/ or services, evaluating tender submissions and negotiating and awarding contracts.
1.3 A budget of £6.4M to deliver the Department ICT Roadmaps in the period 2015/16 to 2017/18.
1.4 The allocation of £420,000, from the monies set aside in reserves as part of the 2015/16 budget setting process for investment needed to deliver savings, to part fund the implementation of the Chief Executive’s directorate Roadmap.
1.5 The allocation of £147,000 from the Commissioning Reserve to part fund the implementation of the Chief Executive’s directorate Roadmap.
1.6 To allocate £260K of Care Act grant and £300K of Better Care Fund grant to part fund the Children’s and Adults Directorate roadmap costs in 2015/16.
1.7 To allocate £1.2M of ICT reserves held for social care systems development to part fund the Children’s and Adults Directorate roadmap costs in 2015/16 and 2016/17.
1.8 The allocation of £840,000 from Housing Revenue Account reserves to fund the HRA roadmap over the 3 year period 2015/16 to 2017/18.
Cabinet is also asked to note the projected implications for the Council’s revenue budgets of the implementation of the Roadmaps as set out in section 5.
If the recommendations are adopted, how will residents benefit?
Successful delivery of the Corporate Plan objectives by the Council’s departments which are technology dependent
Phased over the 3 year life of the Department ICT Roadmaps 2015/18
Successful delivery of the Medium Term Financial Strategy savings by the Council’s departments which are technology dependent
Phased over the 3 year life of the Department ICT Roadmaps 2015/18
2. Report Summary
In June 2015 Cabinet agreed revisions to the Council ICT Strategy including
approval to continue the roll out of the new standard desktop, a key enabler for WorkSmart and a change in scope to the use of the Salesforce Customer Relationship Management (CRM). The desktop rollout remains on target to complete by the end of November 2015. Salesforce CRM remediation work is underway and is on target to complete by December 2015 enabling better functionality for Customer Services use.
In June 2015, Cabinet also noted the ongoing work happening to develop Department ICT Roadmaps for the next three years that reflected the technology requirements of all Council departments to deliver service improvements and financial savings.
This report summarises the Department ICT Roadmaps for the Council
Directorates and outlines the one-off and on-going budget implications to deliver the roadmaps.
The need for Department ICT roadmaps is two-fold. Firstly, it helps the Council to strategically plan its expenditure on ICT investment over a period of time as opposed to reacting to requests as they materialise. Secondly, it provides a holistic view of technical projects required, making sure that there is no duplication and that the interdependencies of the projects are understood and managed appropriately.
The Department ICT Roadmaps combined with a Technology Infrastructure
Roadmap (for the common underpinning ICT platform used by all Departments) form the Councils ICT Strategy for the next 3 years.
The Department ICT Roadmaps have been developed in parallel with the Council’s draft Web & Digital Strategy and each are complementary to the other. The links between two have been identified to ensure they dovetail.
The process of developing Department ICT Roadmaps has taken 6 months and included a thorough undertaking to challenge each requirement in terms of the extent it offers value for money and delivers tangible benefits for our residents. This challenge has included scrutiny by the Chief Executive and Executive Directors of their Department ICT Roadmaps. The Department ICT Roadmaps presented in this report are the conclusion of that process and each has been agreed by the senior management team of each department through their Department ICT Boards and Executive Directors.
Department ICT Boards have been established within each Council department to oversee the development and successful implementation of their ICT Roadmap. These Department ICT Boards consist of senior department managers, ICT senior managers and an ICT Programme Manager.
CAS ICT Board* – Chaired by Alan Adams, Exec Director CAS
REDe ICT Board* – Chaired by David Palmer, Head of REDe Business Services
CEX ICT Board – Chaired by John Gladman, Director of ICT *John Gladman, Director of ICT also sits on the CAS and REDe ICT Boards to support the Chair, ensure each Department ICT Roadmap is joined up, common priorities are identified and a consistent approach is taken.
Changes to these Department ICT Roadmaps will happen from time to time as a result of changes to business priorities and will be formally recorded and approved by each Department ICT Board. The progress of each Department ICT Roadmap will be reported by the responsible ICT Programme Manager at each Department ICT Board Meeting as well as quarterly to CLT and the Lead Cabinet Member.
Department ICT Roadmaps link to service and saving plans and will enable the Council in delivering a range of business needs including:
Statutory or mandatory Council services, i.e. Projects to help the Council fulfil requirements to meet the Care Act 2014
Essential upgrades to ensure Council service continuity, i.e. hardware and software are at vendor supported versions
Service improvements, i.e. Essential service improvements to our Housing services
Financial savings, i.e. Customer Services savings by enabling improvements to processes that cut across Departments and are co-ordinated by the CEX Department
Details of each Department ICT Roadmap are shown in Appendix A.
Department ICT Roadmaps enable the delivery of savings in combination with restructuring, automation and new ways of working to enable Departments to achieve their savings targets.
A Technology Infrastructure ICT Roadmap is shown separately to Department ICT Roadmaps because it provides a common underpinning ICT platform used by all Departments including networks, servers, desktop computing, email, phones, web services, hosting, security, mobile, etc.
3. Reason for Decision and Options Considered 3.1 ICT and Department Senior Management Teams have completed an in-depth
piece of work over the past 6 months to develop a roadmap of ICT projects for the next three years that are required in order to meet service improvements and financial saving targets across the Council during this period.
3.2 Each Department has its own ICT Roadmap, of which the detail can be seen in
Appendix A. The tables below set out the priorities of each Department ICT Roadmap. The cost of these roadmaps are shown in section 5 of this report.
Table One: Summary of Children and Adults Services (CAS) ICT Roadmap
Children and Adults Services Department ICT Roadmap
Summary of priorities (a full list is available in Appendix A) Themes include joined up working, statutory compliance and improved processes: Adults
Implement system changes underpinning redesigned processes that support the improvement of the public engaging with our services
Introduction of online self-assessments for Adult Social Care
Improved cost management of care packages Children’s Services
On-line portal for Early Year providers
Improve educational management systems to support close working with Schools
Develop systems to further support the Children’s early intervention services
Implementation of systems to support social care work concerned with Child sexual exploitation
A system to allow staff to a joined up single view information about children and families from one screen, rather than having to look into multiple systems
Health
Connecting services up including Public Health accessing the NHS systems they need to use
Developing systems for sharing Adult and Children’s care and safeguarding information between Health and Social Care
Table Two: Summary of Regeneration, Economic Development and Environment (REDe) ICT Roadmap
Regeneration, Economic Development and Environment (REDe) ICT Roadmap
Summary of priorities (a full list is available in Appendix A) Themes include service improvements to Housing Services, greater opportunity to work mobile in the community across a range of REDe services and statutory compliance requirements: Planning Service
Installation of software that enables capability for applications to be processed, stored and viewed electronically
Implementation of software that allows us to track potential contaminated land sites, sites being dealt with through the planning process and track and update progress on these. This application is a live system and database
New functionality that legislation now requires which enables the capture of any modifications made to any aspects of a building
Waste and Recycling
A programme of works dependent on new technology that aims to deliver improvements to the boroughs waste and recycling services in-house including:
o Procurement and implementation of a Waste and Recycling application to record all collection activity via vehicle GPS / sensors, allowing live monitoring of completed roads and bins not out
o Real time links from the Waste and Recycling application to the CRM/ customer contact centre in order to handle all enquiries
o Procurement and Implementation of Routing software (to control types of vehicle, route, single/double sided collection etc.)
Enforcement (Including Housing and Parking)
Enforcement activity that is currently in multiple systems or not automated will be linked to one central reporting system. This will include reporting on animal welfare, Anti-Social behaviour and Housing concerns
Automation of enforcement fixed penalty notices and actions Corporate Property
Extension of property asset management system usage
Table Three: Summary of Chief Executive’s ICT Roadmap
Chief Executives Department ICT Roadmap
Summary of key deliverables Themes includes projects to enable the wider Council to save money, work more flexibly and improve customer interaction with the Council: Transformation and HR
Further automation of HR processes through developing IHounslow’s functionality
Improved linking Agresso (Finance System) and IHounslow (HR System) to allow a one source of truth establishment employment cost data set
Finance
Improving automation of internal finance processes to reduce manual
tasks
Increased improvement to finance self-service activity
Upgrade of key finance systems required (Agresso)
Supply Chain
Implementation of system to assist spend analysis on contracts
Corporate and Customer Services
Salesforce CRM development/enhancements
E-Post Room solution to support flexible working by scanning and
sending post to the recipient
Table Four: Summary of Technology Infrastructure ICT Roadmap
Technology Infrastructure ICT Roadmap (Common underpinning ICT platform used by all Departments)
Summary of key deliverables
Technology Infrastructure
Essential upgrade to server hardware and software
Essential upgrade to network and database software
Network migration to simplify transfer to new building
Migration of Civic Centre computer room located services to external
secure Cloud hosting prior to transfer to new building
Essential upgrade to ICT security infrastructure to continue Public
Service Network (PSN) and NHS Network (N3) security accreditation
3.3 Options considered and recommended option
Option Comments
Option ONE: (RECOMMENDED) Approve the one-off budget required to deliver the Department ICT Roadmaps 2015-2018 and a change to the ICT Service on-going budget to allow software licence, maintenance and support of systems be correctly accounted for. Quarterly progress reports to CLT and the Lead Cabinet Member as part of the governance of delivering the ICT Roadmaps. Option TWO: (NOT RECOMMENDED) Do nothing and have no one-off budget available for delivery of Departments ICT Roadmaps. React to requests as they materialise. Option THREE: (NOT RECOMMENDED) Approve the one-off budget required to deliver the Department ICT Roadmaps in 2015/16 only at this stage. Quarterly update reports on progress to be reported to CLT and the Lead Cabinet Member as part of the governance of delivering the Department ICT Roadmaps. 2016/17 Budget to be reviewed for approval prior to April 2016.
This option will allow the Council to plan long-term. ICT projects will often run across financial years and a commitment to a 3 year plan will help the Council leverage the best value from suppliers and resource projects with more fixed term contracts as opposed to higher cost agency/contract fees. Projects that are required to meet department service improvement and saving plans may not be achieved due to lack of available budget the required time. Having an annual approval of funding makes longer term planning of ICT projects more challenging.
4. Key Implications
How is success to be measured?
Defined Outcomes
Unmet Met Exceeded Significantly Exceeded
Date they should be deliver by
The delivery of the
Projects on Department
Each of the projects on
Some projects on Department
Many projects on Department
The Roadmaps
Department ICT Roadmaps enables Departments to deliver their service plans and financial savings
ICT Roadmaps do not deliver on-time, budget and quality resulting in Departments under achieving their service plans and financial savings targets
Department ICT Roadmaps successfully deliver on-time, budget and quality so enabling Departments to realise their service plans and financial savings targets
ICT Roadmaps successfully deliver early, under budget or above quality so enabling Departments to exceed their service plans and financial savings targets
ICT Roadmaps successfully deliver early, under budget or above quality so enabling Departments to greatly exceed their service plans and financial savings targets
cover the period 2015 to 2018
5. Financial Details
a) Financial Impact on the Budget The projected one off costs of delivering the roadmaps set out in Appendix A are set out in the table below.
2015/16 £’000
2016/17 £’000
2017/18 £’000
Total £’000
CAS Roadmap 998 1,199 165 2,362
REDE Roadmap
Housing HRA 497 286 57 840
Housing General Fund 46 3 - 49
Non – Housing REDE 110 305 55 470
Chief Executive’s Roadmap 265 610 459 1,334
ICT infrastructure Roadmap 448 670 190 1,308
Total 2,364 3,073 926 6,363
The projects will involve the purchase of software and data storage which has ongoing licensing and maintenance costs as estimated in the table below. The licensing and maintenance costs will be a cost to the Council’s revenue budget. The table below sets out the estimated additional cost to the Council’s revenue budget over the next 3 years:
2015/16 £’000
2016/17 £’000
2017/18 £’000
Total £’000
CAS Roadmap 48 76 - 124
REDE Roadmap
Housing HRA 16 137 48 201
Housing General Fund 5 6 6 17
Non – Housing REDE 51 100 3 154
Chief Executive’s Roadmap 277 186 104 567
ICT infrastructure Roadmap 284 130 73 487
Total 681 635 234 1,550
These additional costs reflect the move from ICT systems and data storage that are run on servers in the Council’s server room to Cloud based technology.
b) Comments of the Director, Finance and Corporate Services
This report proposes significant investment in the Council’s ICT based business systems and supporting infrastructure. The costs of the proposed projects in the roadmaps at Appendix A have been estimated by the Interim Director of ICT as £6.4M over a three year period. The Chief Executive’s Roadmap includes the following projects that are enablers for the delivery of the Tranche 1 savings for Corporate Services and Customer Relations approved in November 2014:
Salesforce Development
CTI Telephony Integration
Reconfiguration of the Telephone system
Agresso Upgrade
Agresso Finance systems enhancements and automation
OHMS invoice payment
OHMS and Agresso interface The 2015/16 revenue budget set aside funds in reserves for investment in systems and processes that enable the delivery of savings. It is proposed to allocate £420,000 of investment monies to the delivery of the Chief Executive Directorate’s Roadmap:
£200,000 towards the cost of the delivery of the projects listed under Customer Relations in Appendix A.
£220,000 towards the cost of the delivery of four of the projects listed under Strategic Finance in Appendix A.
These projects should enable the delivery of the Tranche 1 savings through increased automation and enhancements to the telephone system that enables efficiencies in call handling. The projects listed under the Intelligence Hub in the Chief Executive Directorate’s Roadmap can be funded from monies aside for the development of the Intelligence Hub in the Commissioning Reserve. £840,000 of the projected costs of the Housing Roadmap enable the delivery of services funded by the Housing Revenue Account (HRA). These costs will need to be financed by the HRA. £1.76M of the projected costs of the Children’s and Adults Roadmap can be financed by
Better Care Fund grant (£300,000)
Care Act grant (£260,000)
IT Reserves held for investment in social care IT systems (£1.2M) The table below shows the one off costs of the ICT Roadmaps that need to be funded through the Medium Term Financial Strategy over the period 2015/16 to 2017/18.
2015/16 £’000
2016/17 £’000
2017/18 £’000
Total £’000
Costs of the Roadmaps 2,364 3,073 926 6,363
Less identified funding sources
Investment monies for CED Roadmap
65 235 120 420
Commissioning Reserve - 147 - 147
Housing Revenue Account 497 286 57 840
Better Care Fund grant 300 - - 300
Care Act grant 260 - - 260
ICT Reserves (CAS) 438 762 - 1,200
Balance to be financed 804 1,643 749 3,196
The costs set out in the table above are in line with the estimates included in the Medium Term Financial Strategy approved in September 2015 for the implementation of the ICT Strategy. Some of the costs of implementing the Departmental Roadmaps will be capital expenditure (depending on the type of software and services that are purchased) that will need to be funded from borrowing and other costs will be revenue expenditure. If these projects are progressed they will have a significant impact on the Council’s revenue budget over the medium term. This impact is in addition to the pressure on the ICT revenue budget arising from savings of £600K expected from the ICT Strategy approved in July 2012 not being delivered. The projected additional revenue costs of the delivery of the Departmental Roadmaps are shown in the table in paragraph 5a. These total £1.3M assuming the HRA funds the additional running costs of the systems used to deliver HRA funded services. The revenue costs arising from the implementation of this Strategy will need to be funded through the delivery of additional savings in future year’s revenue budgets through the period of the Medium Term Financial Strategy. The costs of the roadmaps set out in this report are significant in the context of the constrained financial position facing the Council. The procurement of each element of the roadmap will provide clarity as to the costs of the project. It is recommended that the governance arrangements for the management of the delivery of the Roadmaps include a review of the business case for each project following the completion of the procurement exercise to include re assessments of:
The capital and revenue costs of delivering the project
The financial savings that the project is expected to enable i.e. does it enable delivery approved budget savings
Whether in light of revised estimates of costs and benefits it is considered to be cost effective to continue the project.
It is recommended that a revised business case be agreed by the relevant Director and Departmental IT Board for each project before contracts are awarded.
6. Legal Details/Comments of the Head of Governance
6.1 The conditions of grant relating to the Care Act Grant and the Better Care Fund Grant should be carefully checked to ensure use for the purposes set out in the report is not restricted in any way.
6.2 The Housing Revenue Account (HRA) as a “ring fenced” account may only be
used to fund expenditure associated with the management and maintenance of the Council’s housing stock. Provided all work associated with the Housing Roadmap is to support the management and maintenance of the Council’s housing stock the HRA reserves may be utilised as set out in this report.
6.3 Any tendering process will need to be carried out in accordance with EU and UK statutory requirements and will be governed by the Public Contract Regulations 2015 which requires a minimum standstill period between the point when the contract award decisions are notified to bidders and signing the contracts. In addition the Council is required to consider social value as required by the Public Services (Social Value) Act 2002 to ensure goods, services, works and utilities are commissioned in a way that achieves value for money on a whole life basis in terms of generating benefits to society and the economy, whilst minimizing damage to the environment.
6.4 If the recommendations are agreed the Council should conduct any procurement in an open, fair and transparent manner, with full advertising of the requirements and compliance with the Contract Procedure Rules and Financial Regulations. Those responsible for conducting this process will need to ensure that the Council obtains the services it requires from the bidders who submit the most economically advantageous tenders and which balance technical and quality requirements against commercial elements to deliver a service that offers best value for money
6.5 It is confirmed that Cabinet may delegate the authority as set out in recommendation 1.2 under section 9E of the Local Government Act 2000 as amended.
7. Value For Money 7.1 Each Department ICT Board and Executive Director has evaluated their
Department ICT Roadmap in the format of a “star chamber” with each of their Directors. Where projects on Department ICT Roadmaps have been identified as non-essential, nice to have, not contributing enough to financial savings or service improvement targets to that make the investment worthwhile, the project has been dropped.
7.2 Each Department ICT Boards will continue to monitor the business case and
expected Return on Investment (ROI) of each project on their Department ICT Roadmap. The Department ICT Boards will halt any projects where there is evidence that undertaking the project will no longer bring value for money for the Council.
7.3 The ICT Service plan includes the Council’s involvement in the annual
SOCITM (Society of IT Managers) pan-London benchmarking of the Council’s ICT services in spring 2016 to ensure Value for Money is being achieved.
8. Sustainability Impact Appraisal 8.1 The continued delivery of a ‘cloud first’ technology strategy which underpins
many of the solutions in Department ICT Roadmaps will contribute to the reduction of energy use and physical space requirements of the Council.
9. Risk Management 9.1 The following table sets out the key risks and related controls.
Risk Likelihood
(L) Impact
(I) L x I Proposed controls
Insufficient staff resources to deliver the strategy
4 5 20
Governance process must ensure consideration of staffing issues for all new projects and ensure a plan is in
place. Projects should not be approved if a staffing plan is not in place
Scale of change is too great 4 5 20
Ensure that proposed programme is deliverable and maps into other
programmes such as WorkSmart to ensure alignment and economies of
scale
Insufficient finance to deliver 4 5 20
Governance process must ensure a budget is in place which is part of a
well-developed business case. All costs must be considered, including ongoing maintenance and year on year costs.
Projects should not be approved if budget is not in place.
Insufficient executive sponsorship
2 5 10 Ensure strategy has CLT approval and
regular progress reports are given Department IT Programme Boards
Change in administration or business priorities means strategy no longer aligned
with the Council's focus
2 5 10
Ensure strategy aligned to wider corporate and community objectives –
alignment with corporate plan and relevant council strategies
Insufficient service involvement
2 5 10 Governance process must ensure that a clear business sponsor is in place for
all projects and programmes.
Poor project management/control
2 5 10
Ensure projects are managed in line with the best practice methodology
(PRINCE2) and that projects are managed by exception to prevent
projects stalling Changes to information security accreditation
rules for HSCIC, PSN, N3, PCI, etc
3 3 9
Actively participate in London CIO Council and other relevant Information Governance groups to influence these
changes
10. Links to Council Priorities 10.1 The delivery of the ICT strategy makes a significant contribution to enabling
and supporting the Council’s corporate plan in the following areas:
Improving customer service, experience and choice
Making savings and efficiencies
Enabling partnership working
Better informed decision making
Enabling the WorkSmart programme to deliver flexible working
Supporting our staff and members to work effectively 11. Equalities, Human Rights and Community Cohesion 11.1 The Council has to give due regard to its Equalities Duties, in particular with
respect to general duties arising pursuant to the Equality Act 2010, section 149. Having due regard to the need to advance equality involves, in particular, to the need to remove or minimize disadvantages suffered by persons who share a relevant characteristic that are connected to that characteristic.
11.2 The Council has considered the relevance of the proposal to the provisions of
the Equality Act 2010 and the Human Rights Act 1998 and concluded that Equalities Duties and the Human Rights Articles are not engaged by this proposal. As the report does not have any significant bearing on the substantive equality duty it is not considered necessary to undertake an Equality analysis.
12. Staffing/Workforce and Accommodation implications: 12.1 The recommended options support the Council’s WorkSmart Programme and
ambition to move to a new smaller Civic Centre. 13. Property and Assets 13.1 The recommended options improves the Council’s ICT estate, reducing less
downtime from performance issues and providing the business with the latest functionality available.
14. Any Other Implications 14.1 The recommended options support the Council’s targets for financial savings
through the Medium Term Financial Strategy and the continuous improvement of customer services through better use of technology and smarter working.
15. Consultation 15.1 Throughout the 6 month development of Department ICT Roadmaps key
officers from across the Council have been consulted with as well as the Lead Cabinet Member. Department ICT Boards have been set up to co-ordinate the development and successful delivery of ICT Roadmaps for all Departments.
16. Timetable for Implementation
November 2015 – Cabinet Approval
November 2015 to March 2018 – Ongoing delivery of projects against roadmaps (see Appendices)
Quarterly from March 2016 – Members Progress report 17 Appendices Appendix A: Tables setting out the detail of each Department ICT Roadmap. 18 Background Information
REPORT ENDS
Appendix A: The following tables set out the detail of each Department ICT Roadmap. Table One: CAS ICT Roadmap – Adult Social Care
Project 2015/2016 2016/2017 2017/2018
Statuto
ry or
Man
dato
ry
Essen
tial up
grade
Service
Imp
rovem
ent
Enab
le Saving
Adult Social Care System Improvements
Redesign Customer Journey
Safeguarding Module
Controcc Enhancements
Pre-Paid Cards
Statutory Compliance
Autonomy (on-line self-assessment)
Care Place Directory Re-Launch
Transitions
Electronic Care Management
Table Two: CAS ICT Roadmap – Children and Families
Project 2015/2016 2016/2017 2017/2018
Statuto
ry or
Man
dato
ry
Essen
tial up
grade
Service
Imp
rovem
ent
Finan
cial Saving
Children and Families Educational Needs
Education Management System Modules
Education Management System Governance
Transport
School Data Exchange
Early Intervention
Early Help Module
Youth Centres
Children's Centres
Pathways
Social Care
Child Sexual Exploitation
Allegations
Child Protection Information Sharing
Action For Children
Single View
Tri-X
No Recourse To Public Funds
Care Place Expansion
Controcc Expansion
Table Three: CAS ICT Roadmap – Health & Social Care Integration
Project 2015/2016 2016/2017 2017/2018
Statuto
ry or
Man
dato
ry
Essen
tial up
grade
Service
Imp
rovem
ent
Enab
le Saving
Health & Social Care Integration
Connectivity
N3 Connection
Mental Health
Information Sharing
Information Governance
Safeguarding
Shared Patient / Client Information
Joint Working
Community Recovery Service
Locality Working
Hospital Discharge Team
Table Four: CAS Wide Projects ICT Roadmap
Project 2015/2016 2016/2017 2017/2018
Statuto
ry or
Man
dato
ry
Essen
tial up
grade
Service
Imp
rovem
ent
Enab
le Saving
CAS Wide Initiatives
Management Information Dashboards
Complaints
Data Cleansing
Egress - Secure e-mail
Mobile Applications / Working
Professional Portal
Table Five: REDe ICT Roadmap – Housing
Project 2015/2016 2016/2017 2017/2018
Statuto
ry or
Man
dato
ry
Essen
tial up
grade
Service Im
pro
vemen
t
Enb
le savin
g
Core System Upgrades
Ongoing other System Upgrades
Servitor Upgrade
Lagan System Upgrade
Lagan Server Upgrade
Opti-Time Upgrade
Ohms Housing Advice Module
Ohms Leaseholder Management
Ohms Customer-online Services
Housing Allocations (Replacement for Locata)
Income Recovery Assistive Software
Process Management Development
Work Scheduling for Non-repairs Staff
Document Management
Ohms Business Reporting Tool
Business Intelligence Tools
Mobile Working
Replacement Asset Management System
Asbestos Management
Play Areas Risk Management
Mobizimo Service Connect
Mobizimo Mobile Data
Core System Review
Table Six: REDe ICT Roadmap – Other Services (exc Housing)
