The COWIportal supporting strategic progress and business success

5/28/15INTRANÄTVERK MAY 2015, GØTEBORG1

The COWIportal supporting strategic progress and business success

Driving behaviour through technological changeChristine Rübner Hultmann, COWI, Head of Global Knowledge Management

The agenda for today…


• Facts and figures about the COWIportal

• Challenges with business case• COWIportal strategy supports

business strategy• Creating value through strategy• Solutions• Learnings from stakeholder

management• Q&A

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About the COWIportal…Fact and figures

INTRANÄTVERK MAY 2015, GØTEBORG

Approx. 6,200employees and portal users from all over the

world

222 Organisational team sites primarily for

departments

Upgraded to SharePoint 2013 in September 2014

317 team sites for professional communities

120 Team sites for social communities in

Scandinavia

At any given time, 13,000 ongoing

projects

News, document handling, collaboration, news feed, discussions forums, Business support tools and processes

Assumptions for the business case for implementingthe COWIportal strategy…were strategic


› Prove potential for efficient working processes

› Save time in Shared Service departments

› and in Line Of Business


The portal can drive strategic change

Improve sales› Employees must be better to sell

Consistent branding› COWI must be attractive in the market

through our branding

More effective and smarter by› Collaboration across boarders in the

organisation› Knowledge sharing

› Reuse of knowledge› Being innovative› Creating new solutions


… and benefit through centralizing and standardizing

Business efficient COWIportal

•Easy access to business tools

•Highlight self services

•Utilization of new functionalities in SharePoint 2013

Improve Businesssupport

•Improve consistency

•Cost efficient and improved service to Line of Business

•Drive behavior

Digitization of business processes

•Business process improvement

•Increase self services

•Flexibility


The COWIportal journey…

From no synergy across Business support…


› News oriented front page – lack of focus on tools

› Content gave information not call to action

› Used as library and background info› No consistency in services › Content jungle in Business support› Bottlenecks in working processes› Lack of consistency› Waste of time for users› Technical limits for functionality

…to increased synergy within behaviour and optimizing business support processes


› Business oriented front page supported by relevant news

› Content leads to actions › Content drives behaviour› One business support shop concept› Reduce cost and time


Solutions…

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INTRANÄTVERK MAY 2015, GØTEBORG11


News versionBusiness tools

version

Business support site – today

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As-is portal site concept New process portal concept


Learnings…


Elements that lead to success - find the right mix of…

Stakeholder management

Political timing in the organisation

Type of business case to express the Return On Investment

It requires a lot of stakeholder management to succeed…


Early dialogue with the Executive Board because of…› Expectations for the business case

strategic or financial› Assumptions for the business case needs

to be clear› Finding the right model for the business

case› The complexity of creating a baseline on

strategic assumptions› The need for defining the elements in the

strategic baseline

It requires political timing to succeed…


› Use your relations to test ideas for solutions and political timing

› Show specific solutions when selling› Connect to internal strategic projects › Use the readiness in organisation to listen› Speak the strategic language with top

management› Show that you know the Business

strategy


…and now is strategy an active project…

• Revision of the COWIportal front page• An internal development project • Expected launch of new front page concept

Q1/2016

Background of the COWIportal Front Page Project

5/28/15INTRANÄTVERK MAY 2015, GØTEBORG

The purpose is to define:› A layout of the front page, that creates

the best overview and appeals to the employees as a natural place to work:

› by displaying relevant news› by ensuring easy access to business

tools, processes and subsystems› Time saving, knowledge sharing and

supporting creation of relations across the organisation

› A secondary purpose is to use the portal to create awareness of the WAY WE WORK in COWI as a global companyacross the world and time zones:

› By presenting news or toolsimportant to the development of COWI:

› Through creating easy acces to business tools and processes

› Highlight self service tools

› Utilize new functionality in SharePoint

19


QUESTIONS?


Screen shots from the COWIportal










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Portal site concept for business support - Processes and actions/tools drives behaviour

Service: with many processes

Process: containing some steps

Step: with header, text and action

Call to action: Links to templates and tools and other support systems

Tools drives behavior: Define

"the way we work"

Alphabetic index "A-Z":

All basic content anchored here









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