the culture industry

public sector culture change for Gov 2.0

steve daviesozloop

culture & engagement

surveys

•are used periodically

•driven by HR/OD practitioners

•rely on a top down approach

meaning?

•buffeted by fads and consultants

•direction determined by internal politics

•distorted by salesmanship

•conversation is exclusive

•this is the culture of the ‘culture industry’

current approaches

•really based on ‘best guess’

•fixated on ‘I’ rather than ‘We’

•relies on correlation not causation

•key constructs are hidden from people

•are non-inclusive and non-strategic

assumptions•HR/OD knows best

•the behaviour of individuals shapes culture

•we can shape culture by changing behaviour

•pulling HR/OD levers changes behaviour

•says a lot about the culture of HR/OD

this is out of sync as . . .

•assumes HR/OD should change behaviour

•people are self-authoring

•assumes people have no idea of culture

•assumes there can be one culture

•the world has changed

out of time as . . .

•has been tried and tried, but fails and fails

•there is no HR/OD silver bullet

•is not inclusive

•people have changed

•social media has changed the game

beyond culture

•what and how we measure must be inclusive

•this also means being transparent

•walk the talk from the start

strategic inclusion

•ask people what they want the experience of working in their organisation to be like for their successors

•ask them what the critical factors are

practical inclusion

•use the answers people give to decide themes and questions to measure progress

•seek feedback and test

•think beyond surveys

assets

•technology - social media

•authentic communication

•creative people - not just HR/OD

•trust

liabilities

•self-limiting view of technology

•patch protection

•professional arrogance

•top down mindset

key thoughts•people intuitively know the

difference between a good and bad work place - we should trust that

•we should harness that intuition to build a collegial view of what the organisation should be like

•tinkering with people does not work and is ethically flawed

Shift the culture

•adopt a bottom up approach

•involve all people from the ground up

•use social media tools

•measure against the future