TheDARWINResilienceManagementGuidelinesandtheirtestinginHealthcareandAviationrelatedPilotCases
2nd IMPROVER/ERNCIPWorkshop11-12th May2017,JRC,ISPRA(Italy)
Preparedby:LucaSave(DBL),IvonneHerrera(SINTEF)Presentedby:LucaSave(WP4Leader- Validation)
Outline
• DARWINconsortium• ResilienceEngineeringinDARWIN• DARWINResilienceManagementGuidelines(DRMG)• DRMGDevelopmentProcess
• ExampleofConceptCard2.3
• DRMGEvaluationProcess• PilotExercises
• ExampleofPilotExercise1
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DARWINConsortium
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Part of theH2020-DRS-7 team
53organizations13Europeancountries
PicturepreparedbyCARRCommunication
DARWINConsortium
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June2015– May2018
Partners• 9organizations• 6 Europeancountries
DARWINCommunityofPractitioners(DCoP)• 50members• 8EUandothercountries
DARWINcollaborationCEN/TC391WG3– CrisisManagementandCivilProtection
Crisisongoingworkcurrentdefinition*“Anyeventorsituationthatthreatensanorganisation andrequiresastrategic,adaptive,andtimelyresponseinordertopreserveitsviabilityandintegrity
• Note1:threatsmayinvolve(orbeaddressedto)coreactivities,reputation,objectives,assets,environment,preservationoflifeandhealth,services,etc.
• Note2:Thereisahighlevelofuncertaintyinacrisis• Note3:Itmayimplytoadaptivemobilizationoftheresiliencecapacityoftheorganisation”
Withpermission-- TheWGispreparingaTechnicalStandardCrisisManagement– Guidancefordevelopingastrategiccapability
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ResilienceEngineeringinDARWIN
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ThedifficultyHandlingsurprises
andcascadingeffects
CurrentmethodsMainly
linearthinkingdealingwith
expectedsituations
TheneedEscaping
oversimplificationsBuildingupstandards
Challenge
ResilienceEngineeringinDARWIN
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ReferenceDefinition“Theabilitytoresist,absorb,accommodatetoandrecoverfromtheeffectsofdisturbancesandchangesinatimelyandefficientmanner,includingthroughadaptationandrestorationofbasicstructuresandfunctions (UNISDR,2009;Hollnagel,2011)”.
MainFocusImprovetheabilityofstakeholderstoanticipate,monitor,respond&adapt,learn&evolve tooperateefficientlyinthefaceofcrises.
ResilienceEngineeringinDARWIN
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Strategy• DevelopingDARWINResilienceManagementGuidelines(DRMG) addressedtoCriticalInfrastructure(CI)stakeholders
Domains
• FocusonAirTrafficManagementandHealthcare
• Generalizationtootherdomains(thankstotheCommunityofPractitioners).
DARWINResilienceManagementGuidelines(DRMG)
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Guidingprinciples tohelpCIstakeholdersin
• Assessing, improving,creatingtheirownguidelines/procedures
• Developingacriticalview oftheirowncrisismanagementactivities,basedonresiliencemanagementconcepts.
DRMGDevelopmentProcess
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ExtensiveLiteraryReview (440Articles)
+InterviewStudieswithrelevantStakeholders
Catalogueof61ResilienceConcepts
DARWINRequirementsfordesignandevaluationofDRMG
(including60ConceptRequirements)
<
DARWINWP2
DesignofConceptCards
ClusteringinalimitedsetofResilienceCapabilityThemes
GuidelineRepository(WIKIformat)
DARWINWP1
DRMGDevelopmentProcess:asnapshotoftheWIKIRepository
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AccessDetailsUsername:DCOPGuest
Password:darwin
www.bit.do/DRMG
DRMGMap
DRMGDevelopmentProcess:ResilienceCapabilityThemes
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Supportingcoordinationandsynchronizationofdistributedoperations
AssessingResilience
InvolvingthepublicinResilienceManagement
Developing,revisingandconductingtraining
Understandingoperational
environment/context
Managingadaptivecapacity
Implementingorganizationallearning
Developingandrevisingproceduresand
checklists
Developingassessingandrevisingplans
ManagingsystemfailuresIncorporatingadvanced
technology
DRMGDevelopmentProcess:ResilienceCapabilityThemes
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Supportingcoordinationandsynchronizationofdistributedoperations
AssessingResilience
InvolvingthepublicinResilienceManagement
Developing,revisingandconductingtraining
Understandingoperational
environment/context
Managingadaptivecapacity
Implementingorganizationallearning
Developingandrevisingproceduresand
checklists
Developing assessingandrevisingplans
ManagingsystemfailuresIncorporatingadvanced
technology
Not yet developedIn progressDeveloped
DRMGDevelopmentProcess:ResilienceCapabilityThemes
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Supportingcoordinationandsynchronizationofdistributedoperations
AssessingResilience
InvolvingthepublicinResilienceManagement
Managingadaptivecapacity
Developingandrevisingproceduresand
checklists
DRMGDevelopmentProcess:ResilienceCapabilityThemes
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Supportingcoordinationandsynchronizationofdistributedoperations
AssessingResilience
InvolvingthepublicinResilienceManagement
Managingadaptivecapacity
Developingandrevisingproceduresand
checklists
DRMGDevelopmentProcess:CurrentlyavailableConceptCards
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Supportingcoordinationandsynchronizationofdistributedoperations
AssessingResilience
InvolvingthepublicinResilienceManagement
Managingadaptivecapacity
Developingandrevisingproceduresand
checklists
GenericConceptCards2.1 PromotingCommonGround2.2 Establishingnetworks2.3 Understandingrolesandresponsibilities
3.1 Adaptationtoexpectedandunexpectedevents3.1 Adaptationrelativetoprocedures
4.1 AssessingCommunityResilience4.2 Noticingbrittleness4.3Identifyingsourcesofresilience
6.1 Systematicmanagementofpoliciesinvolvingpolicy-makersandoperationalpersonnel
7.1 Communicatingwithpublicnotyetaffectedbythecrisis
DRMGDevelopmentProcess:ExampleofCARD2.3
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CARD2.3Understandingrolesandresponsibilities
IdentifyOrganizationswithSharedResponsibilities
OrganizePeriodicCoordinationActivities torevisehighlevelrolesandresponsibilities(R&R)ineach
organization
EnsureparticipationofatleastonePoC perorganization
Arrangeupdatingactivitiesinsideeachorganization(possiblycreate
QuickReferenceversion ofguidancetoR&R)
EnsuremajorchangesinR&Rareproperlyassessedinterms
potentialimpactoninteractionwithotherorganizations
ReferenceExample
• UpdatingprocessofAirportEmergencyPlan(collaborationbetweenANSPs,CivilAviationAuthority,AirportAuthority,FireBrigade,etc.)
Mechanism
• Periodiccoordinationensuressharedproceduretobemaintaineduptodate,alsoafterchangesinindividualorganizations.
ExpectedOutcome:
• Improved“readinesstoact”incaseofcrisis.
DRMGEvaluationProcess
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DARWINWP4
ElaborationofExamplesofCrisisTypes
dealingwith:- Healthcare- ATM- MixofHealthcareandATM
DARWINWP2
DevelopmentofFirstSampleofConceptCards
PreparationofPilotExercises- 3inItaly- 1inSweden
ConductionofPilotExercisesimplementingaselectionof
ConceptCards
InitialEvaluationofDRMG
FocusGroupsrestrictedtoDARWINEndUsers
PilotEvaluationofDRMG
EvolvingSetofConceptCards
- GenericCCs- CCsadaptedtoHCandATM
CollectionofFeedbackfrom
DARWINCommunityofPractitioners
(notonlyHCandATM!)
FinalsetofConceptCards composingthe
DRMG
PilotExercises:selectionofreferencecrisistypes
1. AircraftcrashinginurbanareaclosetoRomeFiumicinoAirportshortlyaftertakingoff(ATM-HC)
2. BlackoutinRomeAreaControlCentre(ATM)
3. DiseaseoutbreakduringflightduetolandatRomeFiumicino(HC-ATM)
4. CollisionbetweenOilTankerandPassengerFerryleavingGotlandIslandsinsevereweatherconditions(HC)
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PilotExercise:ExampleofPilot1
AircraftcrashinginurbanareaclosetoRomeFiumicinoAirportshortlyaftertakingoff
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EgyptAirAirbusA321(carryingapprox.180passengers)crashesintoterrainfollowingleftengineexplosion.
20 Passengersdie,120 areseriouslyinjured (traumas,burns,asphyxiation,collapses),40 arelightlyormoderatelyinjured.Otherpeopledieontheground.
Theeventoccursat12.00am(peakhour fordepartures).Airport issuddenlyclosed.Departingtrafficisstopped.Incomingtrafficdivertedtoalternateairports.
à Initialsuspectsofterroristattack
PilotExercises:ExampleofPilot1
CARD2.3Rolesand
Responsibilities
ES 1
CARD7.1Communicationwithpublic
ES 3
Card4.2NoticingBrittleness
ES 2
AircraftcrashinginurbanareaclosetoRomeFiumicinoAirportshortlyaftertakingoff
BeginningofJune EndofJune BeginningofJuly
ALLSTAKEHOLDERS SELECTEDSTAKEHOLDERS
TableTopExercise
Simulatedmeetingamong
Stakeholders
PostExerciseEvaluation
AfterCrisisEvaluation
SELECTEDSTAKEHOLDERS
BEFORE DURING AFTER
Thanksforyourattention
Anyquestion?
AnySuggestion?
22www.h2020darwin.eu
AccessDetailsUsername:DCOPGuest
Password:darwin
www.bit.do/DRMG
Endofpresentation
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CrisistypeforPilotExercise2(Lead:ENAV)
TotallossofradarinformationatRomeAreaControlCentre
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Duringaroutinesummerday,atabout07.00pmo’clock(whichisthepeakhourforarrivaltraffic),alossofsurveillancetracksattheControllerWorkingPositions occurs.
TheRADARlocalareanetworkhasbeenaccessedbyaninternalintruder,whowasconnectedphysicallytothenetworkwithitslaptopandusedadvancedtoolstoperforma“denialofservice”attack.Overloadgenerated,puttingthenetworkoutofservicefor1hour.
à Initialsuspectsofterroristattack
CrisistypeforPilotExercise3(Lead:IstitutoSuperiorediSanità)
DiseaseoutbreakduringflightduetolandatRomeFiumicino
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InaflightduetoarriveinFiucimicino onepassengershowssymptomslikeseverecough,veryhighfever,excessivesweating,vomit.Thereare20minutesleftbeforelanding.ThepilotincommandadvisesRomaAreaControlCentre(ACC)thatthereisasuspiciouscaseonboard.
TheACCcallstheUSMAF (Maritime,AirandBorderHealthOffice)andtheairportE.R.inordertotakethepassengerwhentheflightwilllandandtocarryhimthroughthesanitarydedicatedarea.
Theon-boardpersonnelaskstheotherpassengerstofillina“passengerlocatorcard”
à Thepassengerdiesafter12hours
CrisistypeforPilotExercise4(Lead:FOI-KMC)
CollisionbetweenOilTankerandPassengerFerryleavingGotlandIslandsinsevereweatherconditions
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Atthesametimeanoiltanker (62,000GT)isheadingtowardsthepassagebetweentheGotlandandÖland islands.Aseverestormwithrainfallsandsnowfall,incombinationwithmiscommunicationbetweenthecruiseshipandtheoiltanker,causesacollision.Thecollisionsparksafireontheoiltanker,whichinturnspreadsonthecruiseship.Mostofthepassengers arefromNordiccountries,butthereisalsoalargegroupofItaliansonboard.Theysufferdifferentlevelsofburns,fallingdowninjuries,smokeinhalations,cutsandbruisesaswellascasesofshock.
At6p.m.onFriday,13December2015acruiseship(11,000GT;1,800PAX)isleavingtheGotlandislandtowardstheSwedisheastcoast.
