The Dementia Directory - Bracknell Forest...Berkshire Demcare’s philosophy is to keep life as...

1 Bracknell Forest Dementia Directory

The Dementia Directory

2018: Second Edition


Contents Welcome ..............................................................................................................................4 Specialist Dementia Support and Services ........................................................................5

Age UK Dementia Support .................................................................................................5Alzheimer Café Camberley ................................................................................................5 Alzheimer Café Ascot & Bracknell ......................................................................................5 Alzheimer’s Dementis Support ‘ADS’ .................................................................................6Berkshire Demcare ............................................................................................................6 Books on Prescription ........................................................................................................6Bracknell Memory Service .................................................................................................6Community Mental Health Team (Older Adults) .................................................................7Dementia Adviser ...............................................................................................................7 Dementia Friendly Film Screening ......................................................................................7Dementia Advisor Newsletter .............................................................................................7 Memory Cafe .....................................................................................................................7Singing for the Brain ..........................................................................................................8Triple A (Ascot Area Alzheimer’s) .......................................................................................8 YPWD (Younger People with Dementia) ............................................................................8

Alzheimer’s Society ..............................................................................................................9 Alzheimer’s Society in Bracknell Forest .............................................................................9Alzheimer’s Society Dementia Support Work .....................................................................9National Dementia Helpline ...............................................................................................9 Dementia Friends................................................................................................................9 Dementia Action Alliance....................................................................................................9

Support for Carers ..............................................................................................................10 Admiral Nurse ...................................................................................................................10 Signal for Bracknell Forest Carers ...................................................................................10Carers’ Assessments .......................................................................................................10 Carers Support .................................................................................................................11Carers’ Education Course ................................................................................................11 Carers UK ........................................................................................................................11 Carers’ emergency plan ...................................................................................................11Bracknell Forest Carers Support Group ...........................................................................12Cruse Bereavement .........................................................................................................12 Talking Therapies ..............................................................................................................12Youthline ...........................................................................................................................12

Meeting people and things to do ......................................................................................13Age Concern Bracknell Forest .........................................................................................13Befriending Scheme .........................................................................................................13Bracknell Forest Help Yourself..........................................................................................13Helping You to Stay Independent: A Guide .....................................................................14INVOLVE ..........................................................................................................................14 Recovery Facilitators .......................................................................................................15The Voluntary, Community and Faith Sector ....................................................................15Wellbeing and Leisure ......................................................................................................15

Housing and Residential Support .....................................................................................16 Handyperson Services......................................................................................................16Age Concern Slough and Berkshire East Handyperson Service......................................16Age UK Berkshire Handyperson Service..........................................................................16Care Homes .....................................................................................................................17 Free Home Fire Safety Check ..........................................................................................17Sheltered and Extra Support Housing .............................................................................17

Meals ....................................................................................................................................18 Bracknell Foodbank..........................................................................................................18 Meals at Home..................................................................................................................18

Getting Out and About .......................................................................................................19 Accessible taxis ...............................................................................................................19 Blue Badge ......................................................................................................................19Bracknell shopmobility .....................................................................................................20


Concessionary Bus Pass..................................................................................................20DisabledGo-The Bracknell Forest access guides.............................................................20Disabled Persons Railcard................................................................................................21 Keep Mobile .....................................................................................................................21Nationwide Access Register.............................................................................................22Railcard Subsidy...............................................................................................................22Travelling by bus ...............................................................................................................22Voluntary car schemes in Bracknell Forest.......................................................................22Wheelchair hire .................................................................................................................22

Day Support at Day Centres ..............................................................................................23 COATS (Crowthorne Old Age to Teen Society) ................................................................23Age Concern Bracknell Forest Day Centre ......................................................................24Dormy House....................................................................................................................24Krupa Day Services .........................................................................................................24 Sandhurst Day Centre .....................................................................................................25 St.David’s Day Care..........................................................................................................25The Ascot District Day Centre .........................................................................................26

Making life easier at home ................................................................................................27 Assistive Technology .......................................................................................................27 Disabled Facilities Grant ..................................................................................................28 Flexible Home Improvement Loan ...................................................................................28Forest Care ......................................................................................................................28 Home Fire Safety Check ..................................................................................................29Keeping your home warm ................................................................................................29Rally Round ......................................................................................................................29Support with Confidence .................................................................................................29

Keeping safe and well ........................................................................................................30 Falls Clinic ........................................................................................................................30 Healthmakers....................................................................................................................30 Herbert Protocol ...............................................................................................................31 Keeping safe from harm ..................................................................................................31 Message in a Bottle ..........................................................................................................31Occupational Therapist ....................................................................................................32Sensory Needs Clinic ......................................................................................................32 Safe Place Scheme...........................................................................................................33 Recovering from illness at home ......................................................................................33

Your Stay in Hospital ...........................................................................................................34 Support whilst in hospital ..............................................................................................34 Alzheimer’s Society...........................................................................................................34Patient Advice and Liaison Service (PALS).......................................................................35Alzheimer’s Society...........................................................................................................35Discharge from Hospital ................................................................................................36 Age UK Berkshire .............................................................................................................36Berkshire Care Service Directory......................................................................................36Bracknell Forest Council Hospital Discharge Worker .......................................................36British Red Cross - Home from Hospital Service .............................................................37NHS Continuing Healthcare..............................................................................................37

Information and Advice ......................................................................................................38 Age Concern Bracknell Forest .........................................................................................38Age Concern Slough and Berkshire East ........................................................................38 Age UK Berkshire Information & Advice service...............................................................39Advocacy ..........................................................................................................................39Benefits Advice ................................................................................................................40 Council Tax Exemption ....................................................................................................40Healthwatch Bracknell Forest...........................................................................................40 Lasting Power of Attorney ...............................................................................................41Local Housing Allowance rates .......................................................................................42 My Care My Home ...........................................................................................................42Patient Advice Liaison Service (PALS) .............................................................................43Paying For Your Own Care ..............................................................................................43


Welcome to the Dementia Directory

You or someone you care about may have recently been diagnosed with dementia. This can be a stressful time but many people live well with dementia - you are not alone. There are various services and groups offering support, and ways to meet people going through a similar experience to you.

This directory provides information about support in Bracknell Forest, including information about getting out and about, benefts, health and social care services, advocacy and opportunities for carers to take a break.

The Dementia Directory is regularly updated. For the most current version please visit: www.bracknell-forest.gov.uk/dementia. To order another directory or to suggest any updates or amendments please get in touch: Adult Social Care, Health and Housing Joint Commissioning Team Bracknell Forest Council Time Square Market Street Bracknell Berkshire RG12 1JD

Telephone: 01344 352000

[email protected]

Disclaimer:-

Every care has been taken to compile accurate and up-to-date information, however it cannot be guaranteed to be correct or complete. The information provided in this publication does not constitute business, medical or other professional advice and is subject to change. The material is in no way intended to replace professional medical care or attention by a suitable practitioner.

www.bracknell-forest.gov.uk/dementia


Specialist Dementia Support and Services

Specialist Support Age UK Berkshire Dementia Support Age UK Berkshire provides weekly ongoing individual support for people living with dementia, in their own homes, and by accompanying them to places of interest. The team of trained workers offer a wide range of stimulating support tailored to each personliving with dementia. The service can be paid for by using private funds or a personal budgetand is available for any number of hours per week on a regular basis. www.ageuk.org.uk/berkshire/our-services/dementia-support/ For more information contact Age UK Berkshire: Telephone: 0118 959 4242 Email: [email protected]

Alzheimer Café Camberley The Alzheimer Café meets in Camberley once a month offering support, advice and socialisingfor people with dementia and their carers. For more information please contact: Telephone: 07719 080368 Email: [email protected]

Alzheimer Café Ascot and Bracknell The Ascot and Bracknell Alzheimer’s Café meets once a month. It is open to anyone looking to find out more about dementia. There is no need to book, just pop along. Complimentaryrefreshments are provided. For more information, please contact: The Wagtail Centre, Lynwood Care Centre, Rise Road, Ascot, SL5 0FG Telephone: 01344 298083 Email: [email protected] Website: www.alzheimercafe.co.uk

http:www.alzheimercafe.co.ukmailto:[email protected]:[email protected]/berkshire/our-services/dementia-support


Alzheimer’s Dementis Support ‘ADS’ Alzheimer’s Dementia Support ‘ADS’ is a charity which offers advice and a wide range ofservices to help people in the local community whose lives are directly or indirectly affected byDementia. Telephone: 07516 165647 Website: www.alzheimersdementiasupport.co.uk

Berkshire Demcare Berkshire Demcare is a care organisation focussed on supporting the needs and aspirations of people with a diagnosed dementia and their carers. The services provided include:

• Day Centre Care • ‘Berkshire Demcare Buddies’ Befriending Service • Training • Specialist respite care at day centres

Berkshire Demcare’s philosophy is to keep life as normal as possible for people with Dementia. People with diagnosed dementia are encouraged to use the abilities they still have to make informed choices how they spend their time in an interesting, stimulating and safe environment.

For more information please contact:

Telephone: 01295 722879

Email: [email protected]

Books on Prescription Reading Well Books on Prescription helps you to understand and manage your health and wellbeing using self-help reading. The scheme is endorsed by health professionals and supported by public libraries. Topics on dementia include: information and advice, living well with dementia, support for relatives and carers and personal stories.

Telephone: 01344 423149

Website: www.reading-well.org.uk/books/books-on-prescription/dementia

Bracknell Memory Service The Memory Service is a specialist assessment service that aims to meet the needs of peoplewho are concerned that they may have a memory problem. People may be referred to the Memory Service for an assessment of their memory. The team is made up of specialist doctors, nurses and psychologists. The team assesses anddiagnoses the nature of someone’s memory difficulties, reports this to the family doctor andadvises on further treatment or intervention; they may prescribe some medication. The Memory Service nurse may refer people to other local services and support including support groups. Telephone: 01344 823220

www.reading-well.org.uk/books/books-on-prescription/dementiamailto:[email protected]:www.alzheimersdementiasupport.co.uk


Community Mental Health Team (Older Adults) The Community Mental Health Team for Older Adults (CMHT- OA) offers assessment, careplanning, support and specialist intervention to older people with mental health problems and people with dementia and their carers. The CMHT (OA) can be accessed through GP / local doctor referral, specialist mental health services and local authority teams. Community Mental Health Team for Older Adults Church Hill House, 51-52 Turing DriveBracknell RG12 7FR Telephone: 01344 823220 Opening hours: Monday to Friday 9.00am - 5.00pm

Dementia Adviser The Dementia Adviser supports people with a new diagnosis of Dementia, and their carers, by offering information, advice and signposting to relevant services. The Dementia Adviser is a consistent point of contact and support until they may require more intensive support from either a CPN or Care Manager. Dementia Adviser Church Hill House, 51-52 Turing Drive Bracknell, Berkshire RG12 7FR Telephone: 01344 823220 Email: [email protected]

Dementia Friendly Film Screening Bracknell Film Society are run dementia friendly screenings at South Hill Park Cinema. Specifically designed for people living with dementia and their carers, screenings will be in theafternoon on the second Monday of each month. Free refreshments will be provided after each film screening. Tickets available from South Hill Park box office. Telephone: 01344 484123 Website: www.southhillpark.org.uk

Dementia Adviser Newsletter A newsletter published every 3 months that provides details of social activities for people with dementia and their carers.

Telephone: 01344 823220

Website: www.bracknell-forest.gov.uk/health-and-social-care/dementia/support-people-living-dementia

Memory Café This group is run by the Alzheimer’s Society and supports people with dementia and their carers and meets once a month for support and friendship. Please contact:

Telephone: 01189 596482

www.bracknell-forest.gov.uk/health-and-social-care/dementia/support-people-livingwww.southhillpark.org.ukmailto:[email protected]


Singing for the Brain Run by the Alzheimer’s Society, Singing for the Brain is an opportunity for people with a diagnosis of dementia and their carers to enjoy music together. People don’t need to be good singers, anyone can attend. Come along for an easy sing-along as well coffee and a chat. Singing for the Brain meets at:

Langley Hall Holy Trinity Church Bracknell RG12 1HD

For more information please contact the Group Facilitator on:

Telephone: 01189 596482

Triple A (Ascot Area Alzheimer’s) Triple ‘A’ is a local voluntary organisation which provides a wide range of support such as:

• Local outings for small groups of people with dementia which provides respite for carers • A monthly evening support group for carers with speakers on a range of relevant topics • A monthly carers lunch and carers respite on a Sunday • Social outings, quizzes, theatre trips and picnics

For further information please contact one of the volunteers on:

Telephone: 0118 977 2070

Website: www.ascotareaalzheimers.co.uk

YPWD (Younger People with Dementia) If you are 65 years old or under and living with dementia in the East Berkshire area then you are entitled to join in any of our East Berks workshops.

At YPWD we aim to provide a series of engaging, meaningful and activity based workshops to enable younger people with dementia to learn new skills, maintain current ones, build confdence and self-esteem whilst meeting new people and most importantly having fun.

Telephone: 0118 207 2880


Website: www.ypwd.info

www.ypwd.infomailto:[email protected]:www.ascotareaalzheimers.co.uk


Alzheimer’s Society The Alzheimer’s Society is a registered charity which supports anyone affected by dementia by providing free publications, factsheets and other resources on request plus information on groups and activities in your area and carer and volunteering information. Internet users can also access ‘Talking Point’ the Alzheimer’s Society online community forum via the website. Website: www.alzheimers.org.uk Email: [email protected]

Alzheimer’s Society in Bracknell Forest There are regular support groups for people with dementia and their carers which take place in Bracknell Forest. For further information, please contact the Alzheimer’s Society on:

Telephone: 01189 596482.

Alzheimer’s Society Dementia Support Worker Suzi Brown is the local Alzheimer’s Society Dementia Support Worker offering information, advice and support to people with dementia and their carers. For more information, please contact the Dementia Support Worker on:

Telephone: 01628 626331.

National Dementia Helpline Telephone: 0300 222 1122

Dementia Friends The Alzheimer’s Society’s ‘Dementia Friends’ programme aims to transform the way the nation thinks, talks and acts about dementia. Dementia Friends Information Sessions help people to understand a little more about what it is like to live with dementia and then turn that understanding into action. You can become a Dementia Friend by completing an on-line session or by attending a face to face session. For further information see: www.dementiafriends.org.uk and click on ‘fnd a session’.

Dementia Action Alliance The Bracknell Forest Dementia Action Alliance (DAA) is part of a national network of DAAs. It works with local organisations, shops and businesses to encourage them to take actions to become more dementia friendly. Members who have committed to actions and raised staff awareness of dementia can display the ‘Working to become Dementia Friendly’ symbol. For further information please visit: www.dementiaaction.org.uk

www.dementiaaction.org.ukwww.dementiafriends.org.ukwww.alzheimers.org.uk


Support for Carers

Admiral Nurse The Admiral Nurse works with family Carers of people who have been diagnosed with young onset dementia. The Admiral Nurse supports Carers if things become diffcult or challenging, giving them one-to-one support, expert guidance and practical solutions. For further information please contact:

Telephone: 01344 823220

Website: www.dementiauk.org/get-support/admiral-nursing

Signal for Bracknell Forest Carers Signal provides free information, advice, guidance and support for all unpaid carers who care for someone in Bracknell Forest. It also provides peer support groups, activities and events, as well as offering local learning and training events. Bulletins and newsletters will be available, highlighting local and national items of interest. The service is provided by The Ark Trust, working in partnership with Wokingham, Bracknell and Districts Mencap and is funded by Bracknell Forest Council. For more information, please contact:

Telephone: 01344 266088


Website: www.signal4carers.org.uk

Carers’ Assessments If you think you are a carer or are going to become a carer, you are entitled to an assessment of your needs to help you in your caring role and help you to maintain your health and wellbeing. If you are eligible for support from the council, you can be given a personal budget and a direct payment which you can spend on things that make caring easier. For example, to give yourself time out or practical support with doing every day activities. You can also get support from other carers, information and advice without having a carers assessment. Social Services can help by directing you to a range of services.

Telephone: 01344 823220

www.signal4carers.org.ukwww.dementiauk.org/get-support/admiral-nursing


Carers Support If you are caring for a person with dementia, you should have a named contact within Health and Social Care to provide information/advice/support. If you are unsure of your named worker please give us a call.

Telephone: 01344 823220

Carers’ Education Course Berkshire Healthcare NHS Foundation Trust offer a six-week course to carers, designed to raise awareness of various different aspects of dementia.

Topics include: • Understanding dementia – different types, medical aspects, research. • Memory and communication • Understanding new behaviours • Physical aspects, wellbeing and mobility issues • Legal issues • Continued support and care • Information about local services, day facilities and various options relating to future

long-term care

The course aims to provide practical support and advice, whilst enabling carers to meet and interact with others in similar situations.

Please contact the Dementia Adviser on:

Telephone: 01344 823220

Carers UK Carers UK is a national charity which provides information, advice and support for carers. The Bracknell Forest branch can be contacted on:

Telephone: 01344 451656

Carer’s Emergency Plan Helps carers to consider backup plans for the person they care for so they won’t be left without support in an emergency. This may include contact details of family/friends that can help out and an emergency card that a carer carries with them to let people know in an emergency that they are a carer. You can request a pack from SIGNAL 4 CARERS or Adult Social Care.

Telephone: 01344 266088 Email: [email protected]


Bracknell Forest Carers Support Group Meets regularly to offer support to carers and ex-carers. A listening ear, compassion, understanding and a warm and friendly welcome.

Telephone: 07972 609621

Cruse Bereavement Cruse is committed to breaking the stigma around grief and ensuring that everyone, no matter how old or young, can access the highest quality support following a bereavement. Not only does Cruse provide a telephone helpline and useful information found on the website, but trained volunteers provide face-to-face support and practical advice.

Cruse say that they would much prefer to have a freephone number for the helpline, but at the moment they simply cannot afford to pay for all the calls they receive. Calls to the helpline cost 5.105p per minute from BT Landlines, call costs vary from mobile phones.

Telephone: 01344 411919

National Helpline: 0844 7360441


Website: www.crusebereavementcare.org.uk

Talking Therapies Offers free NHS support for adults feeling down, stressed or worrying too much. A variety of treatment options available to suit people’s needs and lifestyles including online, telephone and face to face support. Stress Less workshops also available: 4 weekly evening course to help you manage your stress effectively. Visit the Talking Therapies website for course dates and venues. For more information about Talking Therapies and to self-refer please visit:

Telephone: 0300 365 2000

Website: www.talkingtherapies.berkshire.nhs.uk

Youthline Younger people may be affected knowing someone who has dementia and may beneft from talking to someone about how they are feeling. Youthline provides a free, confdential counselling service for young people attending secondary school, and young adults up to the age of 25. Youthline offer a safe and supportive environment with a team of counsellors. For more information please contact:

Telephone: 01344 311200

Email: [email protected] or [email protected]

Website: www.youthlineuk.com

http:www.youthlineuk.commailto:[email protected]:[email protected]:www.talkingtherapies.berkshire.nhs.ukwww.crusebereavementcare.org.uk


Meeting people and things to do

Age Concern Bracknell Forest Age Concern Bracknell Forest providing services and events that are local, affordable and accessible to all older people in the borough. They do this through a range of social and informative events including outings and day trips, social groups and encouraging people to access the Internet.

Telephone: 01344 862916

Email: www.ageconcernbracknell.org.uk

Befriending Scheme The Befriending Scheme is a service aiming to introduce trained volunteers to adults who may be vulnerable, isolated or lonely. The main purpose of the scheme is for the volunteer befriender to meet regularly for a planned period of time with adults they are matched with to do activities which are helpful to that person or for companionship. The scheme also runs regular group activities.

Telephone: 01344 304404

Email: [email protected] Website: www.involve.community

Bracknell Forest Help Yourself A comprehensive online guide to help fnd organisations and groups in the community. Features include a community map so residents can fnd events and social groups available locally, a wellbeing planner to allow people to identify how they can improve their wellbeing and a search tool for those looking for a particular activity. Bracknell Forest Help Yourself also supports people with social care needs as information is available on agencies which provide support at home, businesses that can deliver meals and registered care homes for people who no longer feel able to live in their own home.

Telephone: 01344 351500

Email: www.helpyourself.bracknell-forest.gov.uk

www.helpyourself.bracknell-forest.gov.ukwww.involve.communitywww.ageconcernbracknell.org.uk


Helping You to Stay Independent: A Guide Helping You to Stay Independent is an informative read for people living in Bracknell Forest. The council has created this guide to inform people how important prevention is for themselves, their family and people they care about.

Each article in the guide represents a preventative approach to various aspects of an individual’s continuing or regained independence. The articles in this guide are not only a snapshot of what is available but could also be inspiration for people to think of their own approach.

For more information or to request a copy of this guide please contact:

Telephone: 01344 352000


INVOLVE INVOLVE provides support for voluntary and community groups in Bracknell Forest Borough as well as co-ordinating the recruitment of volunteers for a variety of groups.

INVOLVE The Court House, Broadway, Bracknell RG12 1AE

Telephone: 01344 304404


www.involve.community


Recovery Facilitators The Bracknell Forest Community Network supports people aged 18+ living with mental ill-health (including dementia) experiencing stress, anxiety or low mood to develop their confdence, interests, hobbies, life skills and resilience. The Community Network has dedicated Recovery Facilitators who support individuals on their recovery journey using relationship building, confdence building, anxiety management and motivational techniques. If you feel you could beneft from some additional support simply get in touch with us.

Telephone: 01344 823300


The Voluntary, Community and Faith Sector There are a lot of different groups and organisations that are often referred to as the voluntary, community and faith sector. These include: Charities, Religious groups and Community groups. They provide a lot of support including information, advice and advocacy services. Also there are many groups providing social activities for all including social clubs, dancing, sport, keep ft, arts and crafts.

Telephone: 01344 304404


Wellbeing and Leisure The Bracknell Wellbeing and Leisure Team are here to help people needing some support whilst using the facilities at the leisure centre and to help people fnd activities or courses they would like to do in Bracknell. For example:

• Ten Pin Bowling • Seated Tai Chi • Snooker • Boccia • Keep Fit • Short Mat Bowls

Many activities take place at Bracknell Leisure Centre and a member of the Wellbeing Team may be able to provide support to enable people to enjoy their chosen activity.

For more information please contact the Support Worker on:

Telephone: 01344 454203/ 07887 632627


www.involve.communitymailto:[email protected]


Housing and Residential Support

Handyperson Services These services are for anyone who needs someone to carry out small DIY jobs around the house. The service is carried out by skilled operatives with DBS check, references and many years experience.

Work undertaken includes:

• repairing door locks/door bells • putting up shelves and cupboards • ftting carpets • adjusting doors • installing hand rails • replacing light bulbs and tubes • ftting smoke alarms • hanging picture frames • decorating

If any small charges for materials or work are needed, these are agreed beforehand. Below are two local providers of these services:

Age Concern Slough and Berkshire East Handyperson Service Telephone: 0844 815 9384


Age UK Berkshire Handyperson Service

Telephone: 0118 959 4242


Website: www.ageuk.org.uk/berkshire/our-services/handyperson-service/

www.ageuk.org.uk/berkshire/our-services/handyperson-servicemailto:[email protected]


Care Homes The Berkshire Care Services Directory is a comprehensive guide to choosing and paying for care, including residential care, in Berkshire. To obtain a hard copy, please call:

Telephone: 01223 207770 For more information and to download a copy, please go to:

Website: www.carechoices.co.uk/region/Berkshire

Free Home Fire Safety Check A Home Fire Risk Assessment is where members of the local Fire and Rescue Service will visit a person’s home, at a time convenient to them, and carry out an inspection of their home. The Home Fire Risk Assessment visits are carried out by operational crews, are completely free and some people may be eligible for free smoke alarms to be ftted where required. The Fire and Rescue Service will not sell anything to the home owner. For more information, please contact Royal Berkshire Fire & Rescue Service on:

Telephone: 0118 9452888

Sheltered and Extra Support Housing Bracknell Forest Homes owns and manages several sheltered housing and extra support schemes in Bracknell Forest.

Sheltered Housing provides a friendly, secure environment where residents aged 60+ enjoy their independence, privacy and company of other residents as they wish. It is suitable for older people who need smaller, more manageable accommodation with the reassurance that support is always available including:

• Scheme manager available Mon-Fri with duty cover at weekends • A community alarm system in each property • 24 hour emergency assistance

Extra Support Housing is available for older people who want to live as independently as possible, but need some extra help with aspects of every day living. Support includes all of the above plus:

• Extra care available, including personal care, with staff on duty daily • A main meal provided every day

For more information please contact Bracknell Forest Council on:

Telephone: 01344 352000

www.carechoices.co.uk/region/Berkshire


Meals

Bracknell Foodbank The Foodbank provides nutritionally balanced emergency food for people in need in the Bracknell Forest area who are referred by a wide range of local agencies and organisations. Each food pack contains enough food for three days and the food is donated by local people and businesses.

Telephone: 01344 862699


Meals at Home Bracknell Forest Council provides a wide-ranging list of organisations from across Bracknell Forest who can either deliver food or offer meals at their locations, this is called Community Meals. The aim is to provide choice and fexibility which should help someone to choose meals that can meet personal preferences and requirements.

Telephone: 01344 352000

Website: www.helpyourself.bracknell-forest.gov.uk

www.helpyourself.bracknell-forest.gov.ukmailto:[email protected]


Getting Out and About

Accessible taxis Most taxis in Bracknell Forest are fully wheelchair accessible and have features to make travelling easier for people with disabilities, such as induction loops and intermediate steps. When you are booking a vehicle, make sure you let the operator know of any special requirements you have so they can send the appropriate vehicle and driver. A list of frms and drivers who have stated they are available for wheelchair booking can be found at:

Website: www.bracknell-forest.gov.uk/guide-to-accessible-taxis-in-bracknell-forest.pdf

Blue Badge

The Blue Badge scheme provides a national arrangement of parking concessions for people with disabilities who travel either as drivers or passengers.

The scheme applies to:

• People with severe walking diffculties • People who drive a vehicle regularly, have a severe disability in both arms, and are unable

to operate, or have considerable diffculty in operating, all or some types of parking meter; • People who are registered blind • People who receive a mobility allowance or the higher rate of the mobility component of

the Disability Living Allowance or Personal Independence Payments • People who are at risk due to mental impairment may also be eligible

The Blue Badge allows badge holders to park close to their destinations and in designated disabled parking bays. The council provides a number of disabled badge holder parking bays within the town centre.

To apply for a new Blue Badge or renew an existing one, please contact the Blue Badge Administrator at Bracknell Forest Council on:

Telephone: 01344 351464.

www.bracknell-forest.gov.uk/guide-to-accessible-taxis-in-bracknell-forest.pdf


Bracknell Shopmobility Bracknell Shopmobility provides a mobility service to local residents and visitors who have diffculty walking. The service has a wide range of manual and powered wheelchairs and scooters to enable easier access to facilities and shops in the town centre. They are based on the ground foor of Princess Square.

People do not need to be registered disabled to use them but they do need to register to use the service for the frst time. Please allow 15 minutes to complete the registration form and to receive instruction on the safe use of the vehicle. Please bring with you proof of identity confrming your name and address e.g. Utility bill, driving licence, bank card. For more information please contact:

Telephone: 01344 861316

Website: www.bracknellshopmobility.co.uk.

Concessionary Bus Pass The Concessionary Bus Pass scheme allows holders to travel anywhere in England on local buses for free during off-peak times and at any time during weekends and bank holidays. All Bracknell Forest bus passes are now e+ cards, which is a wallet sized plastic card with an electronic chip. It can be used throughout the borough by residents and frequent visitors and can be used to get discounts in local shops and attractions. To apply or for more information please contact:

Telephone: 01344 352000

Or apply on-line at:

www.bracknell-forest.gov.uk/epluscard

Bracknell Forest Access Guide DisabledGo have been working with Bracknell Forest Council to provide access information to over 550 places to go in the area, including Cinemas, Restaurants and Shopping Centres. Places are assessed by a trained surveyor, so you can get all the facts, knowing someone has actually been there to collect the details. The information sits alongside over 125,000 other places across the UK, making the website a great tool for planning a trip away, as well as visiting places locally.

Telephone: 01438 842710


Website: www.disabledgo.com/en/org/bracknell-forest

www.disabledgo.com/en/org/bracknell-forestmailto:[email protected]/epluscardhttp:www.bracknellshopmobility.co.uk


Disabled Persons Railcard If someone has a disability that makes travelling by train diffcult they may be eligible for the Disabled Persons Railcard.

People may qualify if they:

• Receive disability-related benefts

• Are registered as deaf or use a hearing aid

• Have a visual impairment

• Have epilepsy

The Railcard allows them to get a third off most rail fares across Britain. An adult companion travelling with them gets the same discount.

There is no subsidy on your frst railcard. However, when you renew it for the frst time, please call Bracknell Forest Council on 01344 352000 to apply for a voucher for a subsidised Disabled Person’s Railcard.

To apply, please contact:

Telephone: 0845 605 0525

Minicom/ textphone: 0845 601 0132.

Website: www.disabledpersons-railcard.co.uk/

Keep Mobile

Keep Mobile is a voluntary organisation that provides transport for older people and disabled people as well as organised day trips out.

Keep Mobile’s mission is to help people in the Wokingham and Bracknell Forest Council areas who are unable to use ordinary transport, due to their disability and/or age, to get out and about and have as much of an independent life as is possible with regard to transport.

Keep Mobile operate a feet of accessible mini-buses all of which have adaptable seating arrangements to suit varying needs and are equipped with passenger lifts.

Membership is open to anyone living in the areas covered by either Bracknell Forest or Wokingham Borough Councils, who is disabled (whatever age) and elderly people over the age of 70. Self-certifcation is all that is needed, there is normally no independent evidence required.

Telephone: 0845 544 0850


http:www.disabledpersons-railcard.co.uk


Nationwide Access Register Direct Enquiries provides a nationwide searchable database including city guides, healthcare accessible toilets, hotels and visitor attractions.

Website: www.directenquiries.com.

Railcard subsidy Bracknell Forest Council offers a subsidised railcard as an alternative to a bus pass to the over 65s and disabled people. These railcards give holders a third off most standard and frst-class rail fares across Great Britain for a whole year. To apply for a railcard or to renew an existing one please contact:

Telephone: 01344 352000

Website: www.bracknellforest.gov.uk/travelconcessionshowtoapply

Travelling by bus The Traveline website provides information about bus routes and timetables in Bracknell Forest.

Telephone: 0871 200 2233

Website: www.traveline.info

Voluntary car schemes in Bracknell Forest There are voluntary car schemes in Bracknell Forest to support people needing to get to hospital appointments. This service is primarily for those who are older, less mobile or who cannot access public transport but can still walk unaided. A charge or donation is requested to cover the cost of the driver’s expenses. 48 hours notice is required. Please contact the following organisations to request support:

Bracknell Forest Voluntary Car Service

Telephone: 01344 426320 available Mon – Fri 9:30am – 12 noon

Bullbrook Good neighbours

Telephone: 01344 429838

Crowthorne Good Neighbours Scheme

Telephone: 01344 761001

Wheelchair hire Wheelchairs and medical equipment can be hired through the British Red Cross.

Telephone: 0844 4122 750 or 01344 627377 (Mondays 10am – 12pm only).

www.traveline.infowww.bracknellforest.gov.uk/travelconcessionshowtoapplyhttp:www.directenquiries.com


Day Support at Day Centres

There are a number of locations around Bracknell Forest where daytime activities for older people take place, and where they can attend during the daytime. Some locations provide a daily service, whilst others are open more or less often, although they all offer the opportunity to socialise. These centres may have an eligibility criteria ensuring that their services are provided for people who most need them. They provide the opportunity to meet others socially, to engage in activities, have refreshments and/or a meal. Most centres provide transport, and sometimes provide other health care such as health checks or chiropody. Below is a list of these centres with a very brief description of each:

COATS (Crowthorne Old Age to Teen Society) COATS is a charity whose objective is to promote the welfare of older people within Crowthorne and surrounding area. It runs a centre at:

Pinewood Avenue Crowthorne Berkshire RG45 6RQ

The centre is open Monday to Friday from 9am to 4.30pm. It maintains good relationships with the likes of churches, mothers union groups, the local doctors, nurses, care agencies, social services, and the police.

They work closely with Berkshire Demcare who specialise in the care of people with Dementia who use the premises on Wednesdays and Fridays and join COATS for lunch.

People can either make their own way to the centre or arrange to use the minibus owned by the Society; complete with tail lift, it can transport those who have diffculty walking or who need to travel in a wheelchair to and from the centre. The facilities are available on request for any older person who lives in the close environs of Crowthorne. For more information contact the centre manager on:

Telephone: 01344 773464



Age Concern Bracknell Forest Day Centre

Age Concern Bracknell is a charity which provides a specialist service for older people who have Dementia and other memory problems and live in and around Bracknell Forest. The centre is located at:

27 Worlds End Hill Forest Park Bracknell RG12 0XH

People are supported through an enjoyable form of social, mental and physical stimulation. Members are usually collected and returned to their own home in a mini-bus, which has a low step and a wheelchair lift. Carers and families are welcome to contact the centre manager if they are caring for an elderly person whom they feel would beneft from attendance at the day centre. For more information, or to arrange a visit to view the centre, please contact the centre manager on:

Telephone: 01344 422048 weekdays between 9am and 4pm.

Dormy House Provides Day Care for people Mon – Fri in a residential care setting with lunch included. Transport to and from Dormy House is not included.

Dormy House Ridgemount Road Sunningdale, Berkshire SL5 9RL

Telephone: 0808 223 5424

Krupa Day Services The Indian Community Association Bracknell (ICAB) is spearheading Krupa Day Services; a monthly meet-up for pensioners at Sandhurst Day Centre. The services aim to improve the quality of life for elderly Indian people. At the same time they also want other communities, like the Nepalese, to beneft from their endeavours. People with dementia are welcome to access the service but if they require signifcant support, the carer may be asked to stay with them.

The day service meets from 10am to 4pm on the frst Sunday of each month at the centre, with activities and a vegetarian meal for a minimal fee. For more information please contact:

Telephone: 01344 305 891


Sandhurst Day Centre Sandhurst Day Centre is a registered charity whose objective is to enable the older people in their community to have access to a facility which provides for their social needs and well being. The centre is located at:

Yorktown Road Sandhurst Berkshire GU47 9BJ

The centre provides social activities, hot meals and care facilities for older people including people with dementia. People can either make their own way to the centre or arrange to use the minibus owned by the centre.

Sandhurst Day centre now offers a drop-in service to support carers. For more information please contact:

Telephone: 01252 877601


St. David’s Day Care St. David’s is a private organisation which offers day care services 7 days a week from 8am-8pm. St David’s offers a range of different activities and can also offer people a bath or shower if requested. Transport to and from St. David’s is not provided.

St. David’s and St. Christopher’s Ascot Residential Homes, Ascot Priory Priory Road Ascot SL5 8RS

Telephone: 01344 884079 Email: [email protected]

mailto:[email protected]:[email protected]


The Ascot District Day Centre The aim of the Ascot District Day Centre is to provide an environment in which older people can meet friends, enjoy a meal and have the opportunity to join in with various activities. The centre can be found at the top end of Sunninghill High Street, beyond the shops in Bagshot Road. The address is:

The Ascot District Day Centre Bagshot Road Sunninghill Ascot SL5 9PD

People can either make their own way to the centre or transport is available from North and South Ascot, Sunninghill and Sunningdale by the centre’s minibus. For more information please contact:

Telephone: 01344 624923


mailto:[email protected]


Making life easier at home

Assistive Technology Technology has made a lot of advances in recent years with things such as televisions, computers and mobile phones. There are also a lot of different types of technology to help people with a wide-range of conditions live at home, while remaining independent and safe. It can provide peace of mind as well as freeing up the time of friends and family carers. This technology can range from equipment such as walking frames, bathing aids and grab rails to technology that makes use of automatic monitoring of things like: possible falls, unexpected opening of doors, alarms to alert when someone needs help and various types of sensors. There are a range of sensors, for instance, a bed sensor can be used to detect when a person gets out of bed at night and if they do not return within a certain period, an alarm would be raised, as they may have fallen. The bed sensor can be combined with a light sensor so that when the person gets out of bed the light turns on so they can see where they are going.

Examples of assistive technology include:

• standing frames • text telephones • accessible keyboards • large print • Braille and speech recognition software • dropped curbs

These products can be bought or hired from many suppliers. For more information, please contact adult social care on:

Telephone: 01344 351500


Disabled Facilities Grant People experiencing diffculties getting around their home, for example having trouble getting up the stairs, may be eligible for a Disabled Facilities Grant. This grant helps towards the cost of making changes that are reasonable and practical to meet someone’s needs and enable them to continue to live in their home. To access the grant people need to ask for an assessment of their needs and fnances.

People can claim this grant if they, or someone living in their property, are disabled and:

• they, or the person on whose behalf they are applying, either own or rent (including licensees) the property

• they can certify that they, or the person on whose behalf they are applying, intend to occupy the property as their only or main residence throughout the grant period - currently fve years.

For more information, please contact Bracknell Forest Council on:

Telephone: 01344 351500

Flexible Home Improvement Loan The Flexible Home Improvement Loan is available for owner occupiers aged over 60 who would like to improve the warmth, safety and security of their home.

For more information about the Flexible Home Improvement Loan contact Bracknell Forest Council on:

Telephone: 01344 352000

Forestcare A Forestcare Lifeline is a personal alarm system that provides a link to the Forestcare dedicated control centre – 24 hours a day, 7 days a week, 365 days a year.

The Forestcare Lifeline consists of a base unit connected to a person’s phone line and a pendant worn around their wrist or neck. The person simply pushes the red button on the base unit or their pendant to connect to the control centre. When the call comes through, they will be offered help and the necessary assistance in a timely manner.

In addition, Forestcare provide a range of sensors, alarms and keysafes which can be purchased directly from Forestcare.

Forestcare also offer GPS tracking devices. These are mobile lifeline alarms which you can use when you are out and about. A call can be put directly through to Forestcare or to a friend or family member as long as they have a smartphone, tablet or laptop. If required, a ‘geo fence’ can also be set up which will alert Forestcare if someone moves out of a designated area, as determined by the person with dementia and/or their carer(s).

The Responder Service provides emergency home care 24 hours a day, for situations such as emergency support when other agencies are not available or help when unforeseen circumstances occur & family members / friends are not available.

Forestcare also provides a care call service where they phone you (on a regular basis) to check that you are ok, remind you of an appointment or confrm you have taken your medication.

For more information please contact Forestcare:

Telephone: 01344 786500.


Home Fire Safety Check A Home Fire Risk Assessment is where members of your local Fire and Rescue Service will visit your home, at a time convenient to yourself, and carry out an inspection of your home. Additionally, you may qualify for free smoke alarms to be ftted within your home. We will carry this out completely free of charge and can ft them in a matter of minutes, ensuring you are safer from the moment we leave.

Home Fire Safety Check Freephone 0800 587 6679

Or visit: http://www.rbfrs.co.uk/your-safety/home/home-fre-safety-check/

Keeping your home warm Energy used in homes is responsible for over a quarter of all UK emissions of carbon dioxide, the main greenhouse gas causing climate change. Making homes as energy effcient as possible will improve comfort, save money and is better for the environment. People wanting advice on improving the energy effciency of their home can contact the council’s Sustainable Energy Offcer on:

Telephone: 01344 352536

Rally Round Rally Round is a free and secure online tool that allows family members, friends and carers to organise support for someone they care about. Members in someone’s Rally Round group, including the person themselves, are able to add tasks which need doing such as shopping, DIY and social activities. Members can then choose to take on these tasks and click to show when they are completed. Text and email alerts remind everyone what needs doing, who is doing what and when things need to be done.

Residents of Bracknell Forest are able to set this up for free.

Website: www.rallyroundme.com

Support with Confdence Whether people get a direct payment from the council to pay for their support, or they buy services privately, the support with confdence scheme aims to help people fnd Personal Assistants that they can trust – from people and organisations that have been vetted and approved on grounds of quality, safety, and training.

The support with confdence scheme in Bracknell Forest is run by the Family Resource Centre UK. The Family Resource Centre approve and check workers to become Personal Assistants whose details are then added to a register. Members of the public with support needs are then welcome to access the register to arrange their support knowing that Disclosure and Barring Service (DBS) checks, references and necessary training has been completed.

For more information please contact the Family Resource Centre on:

Telephone: 01344 206113 or 0800 3289148

Website: www.bracknellforestsupportwithconfdence.co.uk

http:www.bracknellforestsupportwithconfidence.co.ukhttp:www.rallyroundme.comhttp://www.rbfrs.co.uk/your-safety/home/home-fire-safety-check


Keeping safe and well

Falls Clinic Anyone may have a fall, but older adults are more likely to fall than others. This is mainly due to them being more likely to have long-term health conditions that can increase the chances of a fall. A Falls Clinic is held every Tuesday and Friday morning at the Bracknell Health Space (Brant’s Bridge). If a person is over 65 years old and has had more than 1 fall in last 12 months they can either refer themselves via the number below, or they may be referred by their GP. The Clinic is staffed by practitioners from health and social care and this means that a full assessment can be carried out, with any suggestions able to be dealt with by the appropriate member of staff. A letter is also sent to the person’s GP telling them about the results of the assessment. If needed, people may be invited onto a “Positive Steps Programme” where they will complete a balance and strength exercise programme and receive advice on healthy eating, home hazards, how to get up safely after a fall etc. The “Positive Steps Programme” is held at the Bracknell Health Space on a Wednesday afternoon over a six week period. For those people unable to get to Clinic, transport can be arranged. Referrals can be made by calling:

Telephone: 01344 351500

Healthmakers Do you have a long-term condition you want to learn to self-manage? Apply for a place on our free NHS self-management course.’

Telephone: 01344 415947


Website: www.berkshirehealthcare.nhs.uk/healthmakers

www.berkshirehealthcare.nhs.uk/healthmakersmailto:[email protected]


Herbert Protocol The Herbert Protocol is a national scheme introduced by the Search & Rescue teams of Thames Valley in partnership with Thames Valley Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing. Carers, family members and friends can complete the form in advance, and in the event of your family member or friend going missing, the form can be easily sent or handed to the Police or Search & Rescue to reduce the time taken in gathering this information.

Telephone: 01344 823220

Website: www.dementia.berkshirerescue.org.uk

Keeping safe from harm Everyone has the right to live safely, to be free from violence, fear and any abuse, no matter who we are, our age, disability, race or health, whether we live on our own, at home with our families or in supported accommodation.

Abuse can be defned as ‘a violation of an individual’s human and civil rights by any other person or persons’.

If someone suspects that a person with dementia is being abused they should:

• Contact the Bracknell Forest Community Response and Reablement Team.

Telephone: 01344 351500

• In an emergency outside normal offce hours, contact the EMERGENCY DUTY TEAM.

Telephone: 01344 786543

• Someone with concerns about abuse in relation to a care or nursing home or domiciliary care provider should contact the Care Quality Commission on.

Telephone: 03000 616161

• If someone thinks a person may be in danger, they should call the emergency services on 999.

What if you are the person being abused?

Call one of the numbers above or ask someone you trust to contact them for you.

Message in a Bottle Message in a bottle is a simple idea which allows emergency information to be kept in a small plastic bottle which is easily and quickly found by the Emergency Services in an emergency.

Telephone: 01344 823220

Website: www.bracknellforestlions.org.uk/events/messageinabottle.html

www.bracknellforestlions.org.uk/events/messageinabottle.htmlwww.dementia.berkshirerescue.org.uk


Occupational Therapist Occupational therapy helps people to live as independently as possible and assists those with disabilities to carry out activities essential for daily living, with the aim of maintaining or improving independence. Occupation means any way in which people spend their time, from washing, dressing, toileting to paid or unpaid work, housework, education to sports, hobbies, and social activities.

Examples of essential activities for daily living include: • Managing personal care, such as getting to the bathroom and getting on/off toilet • Moving safely around the home, getting in/out of bed • Managing steps and stairs • Accessing property • Ability to prepare meals • Enabling an individual to take up or stay in paid or unpaid work.

Following an assessment, support may be offered from an occupational therapist. For more information contact adult social care on:

Telephone: 01344 823220

Sensory Needs Clinic Sight loss affects people of all ages, but just as with dementia, as people get older they are increasingly likely to experience sight and/or hearing loss.

The aims of the sensory needs service are to promote independence and safety as well as providing short term programmes of rehabilitation to allow someone to manage their day to day lives. The service is for people who have some form of eye-sight or hearing loss.

An assessment is made to look at how a person’s particular eye-sight or hearing problem affects their day to day life. If eligible, items of equipment may be provided and/or help may be given to adapt the home or the person may be provided with a direct payment to arrange their own support either in the home or getting about.

For more information about attending the sensory needs service or clinic please contact adult social care on:

Telephone: 01344 351500

Minicom: 01344352045

Fax: 01344 353259



Safe Place Scheme Bracknell Forest’s Safe Place Scheme has been expanded and re-launched in 2015. The scheme provides support to vulnerable people in the community when they are out and about and feeling anxious, intimidated, unsafe, disorientated or confused.

A number of local shops, businesses and amenities within Bracknell Forest have agreed to be ‘safe places’ and will offer support. They will display a sticker in the window to let people know that they are a ‘safe place’.

If you would like to register as a ‘safe place’, fnd out which places are part of this scheme or to ask for a ‘Safe Place Card’, please contact:

Telephone: 01344 352000


Website: www.bracknell-forest.gov.uk/safeplace

Recovering from illness at home This service is provided by Bracknell Forest Council in partnership with the NHS. It allows people the chance of recovering at home from episodes of ill health or accidents by helping with recovery and rehabilitation. Following an assessment and goal setting, and depending on your needs, the Intermediate Care Service can provide this service free of charge for up to six weeks or sooner if your goals have been achieved. As part of this you may also be offered aids and equipment to enable you to be independent. This service also helps to prevent you going into hospital unnecessarily. It may also help you regain some or all of your independence after a stay in hospital. Referrals for these services can be made by anyone.

Telephone: 01344 351500


www.bracknell-forest.gov.uk/safeplace


Your Stay in Hospital

Support Whilst in Hospital There are a number of initiatives in our local hospitals to support people with dementia during their stay in hospital. For example the ‘Forget Me Not’ Scheme helps staff members identify people with dementia and offer appropriate support. Hospitals also have a range of activities for people with dementia and a lot of work has gone into improving the hospital environment to make it more ‘Dementia Friendly’. For further information please contact:

Frimley Park Hospital: 01276 604604 Frimley Park Hospital, Portsmouth Road, Frimley, GU16 7UJ

Wexham Park Hospital: 01753 633000 Wexham Park Hospital, Wexham, Slough, SL2 4HL

Heatherwood Hospital: 01344 623333 Heatherwood Hospital, London Road, Ascot, SL5 8AA

Royal Berkshire Hospital: 0118 322 5111 Royal Berkshire Hospital, London Road Craven Road, Reading RG1 5AN


Alzheimer’s Society Dementia Support Workers

Alzheimer’s Society Dementia Support Workers provide practical and emotional support for people with dementia and their families and carers during and following a stay in hospital. The Support Workers talk through any concerns that people with dementia and carers may have and provide tailored information and guidance on how to live well with dementia. They help patients and carers to understand the hospital process, for example which staff members they might be in contact with or the hospital discharge process, and provide details of local support services available in the community when patients leave hospital.

Telephone: 0118 9596482

Website: www.alzheimers.org.uk/get-support/help-dementia-care/going-into-hospital

Alzheimer’s Society ‘This is Me’ form

‘This is me’ is a form that you can use to provide details about a person living with dementia. It provides an easy and practical way of recording who the person is. The form includes space to add details on the person’s cultural and family background; events, people and places from their lives; preferences, routines and their personality. It is suitable for use in any setting – at home, in hospital, in respite/replacement care or a care home and provides a valuable way of letting medical and social care staff know more about the person who has dementia.

Telephone: 0118 9596482

Website: www.alzheimers.org.uk/get-support/publications-factsheets/this-is-me

Patient Advice and Liaison Service (PALS) The Patient Advice and Liaison Service offers help and guidance in addressing concerns and resolving issues by liaising with the relevant teams. The team can offer you support and advice during your stay if you have problems that are diffcult to resolve. You can also contact them after you have left hospital.

Frimley Park Hospital Tel: 01276 526530 Email: [email protected] Visit the offce at Frimley Park Hospital, main entrance

Heatherwood Hospital Tel: 01753 633365 Email: [email protected]

Royal Berkshire Hospital Tel: 0118 322 8338 Email: [email protected] Visit the Patient Relations offce on Level 2 main

Wexham Park Hospital Tel: 01753 633365 Email: [email protected] Visit Wexham Park Hospital, Blue Zone, opposite the chapel

mailto:[email protected]:[email protected]:[email protected]:[email protected]/get-support/publications-factsheets/this-is-mewww.alzheimers.org.uk/get-support/help-dementia-care/going-into-hospital


Discharge from Hospital

Age UK Berkshire

Easy Shop

If you fnd it diffcult to get to the shops, Age UK Berkshire may be able to help. They can place your order with the supermarket of your choice and arrange for them to deliver at a pre-arranged time. You can order weekly, fortnightly or monthly. There is a small charge for this service.

Help at Home

Age UK offers help if you fnd yourself less able to do things around the home. You can choose any number of hours to suit you, from a one-off clean, to an hour or two a month or a weekly service. The Homehelp team are fully referenced and insured. The Homehelp Plus team do not offer personal care. There is an hourly charge for this service.

Telephone: 01189594242

Website: www.ageuk.org.uk/berkshire

Berkshire Care Services Directory The Berkshire Care Services Directory contains information on care in Berkshire, including funding social care and supporting carers. This guide can help you make informed decisions about your care. There is also a comprehensive list of social care services in Berkshire, including home care agencies and care homes that support people with dementia.

Call Care Choices for a free copy of the Berkshire Care Services Directory.

Telephone: 01223 207770

Website: www.carechoices.co.uk/region/south-east/berkshire/

Bracknell Forest Council Hospital Discharge Worker The Hospital Discharge Worker provides advice and guidance to support your discharge from hospital. This may include assessing a person’s needs and arranging any necessary services. For further information please contact the Community Mental health Team for Older Adults.

Telephone: 01344 823220

www.carechoices.co.uk/region/south-east/berkshirewww.ageuk.org.uk/berkshire


British Red Cross – Home from Hospital Service If you’re returning from hospital, the British Red Cross may be able to provide up to 6 weeks of support depending on the level of help you need. They will assess your needs and help you decide what goals you want to achieve with their help. They can offer free weekly practical and emotional support including: help with everyday tasks (for example, picking up prescriptions and shopping), companionship , rebuilding confdence, help arranging for bills to be paid, short-term use of a wheelchair and toilet aids.

You can be referred by someone else (such as a hospital, primary care trust or your GP) or you can contact your local service yourself.

Telephone: 07841 863674

Website: www.redcross.org.uk/get-help/get-support-at-home

Community Mental Health Team for Older Adults please see page 7

Bracknell Forest Dementia Adviser please see page 7

Forestcare Responder Service and Care Calls Please see page 28

Intermediate Care and Reablement Please see page 33

My Care My Home Please see page 42

NHS Continuing Healthcare Some people with dementia are entitled to free NHS care once they have left hospital, known as ‘NHS continuing healthcare’. This is available to people whose primary need is for healthcare, rather than social care. In most cases, only people with signifcant healthcare needs will be eligible.

Website: www.nhs.uk/conditions/social-care-and-support/nhs-continuing-care/

Telephone: 01344 823220

Support with Confdence Please see page 29

www.nhs.uk/conditions/social-care-and-support/nhs-continuing-carewww.redcross.org.uk/get-help/get-support-at-home


Information and Advice

Age Concern Bracknell Forest The main offce is situated in Forest Park, Bracknell and is open to telephone callers on weekday mornings. Age Concern offer information on a wide variety of issues which affect older people as well as regular social and information sharing events, most of which are low cost or free.

Age Concern Bracknell produces a regular newsletter detailing all of their upcoming events. Events are also listed on their website and Facebook page.

For more information or to request a newsletter, please contact:

Age Concern Bracknell 25-27 Worlds End Hill Forest Park BRACKNELL RG12 0XH

Telephone: 01344 862916

01344 428074 (events)


Website: www.ageconcernbracknell.org.uk

www.facebook.com/AgeConcernBracknell

Age Concern Slough and Berkshire East Age Concern Slough and Berkshire East is an independent local charity which offers information and advice as well as support for older people in Slough and Berkshire East. They have a wide range of support specially designed for the over 50s. Most of these services are available at home and are often free. For more information, please contact:

Telephone: 01753 822890


Website: www.ageconcernsabe.org.uk

www.ageconcernsabe.org.ukwww.facebook.com/AgeConcernBracknellwww.ageconcernbracknell.org.uk


Age UK Berkshire Information & Advice service

Age UK Berkshire is an independent charity operating across the whole of Berkshire and is linked to the national Age UK charity.

As well as the more than 100 Factsheet and Guides available free of charge to anyone (of any age), Age UK Berkshire also offers specialist telephone and email support to anyone interested in knowing more about older people and the services available to them. Age UK Berkshire links closely to the Pensions Service and to other government bodies, but offers independent advice include advice around benefts.

For more information, please contact:

Telephone: 01189 959 4242


Website: www.ageuk.org.uk/berkshire/information-advice/

Outside of ‘offce hours’ please call the national Age UK Helpline: 0800 169 65 65

Advocacy An advocate is an independent person trained to give people support to express their views, explore choices and options, defend their rights and wishes and to access information and services. Advocacy for residents of Bracknell Forest is provided by SEAP (Support Empower Advocate Promote).

Telephone: 0300 343 5702


Website: www.seap.org.uk

www.seap.org.ukwww.ageuk.org.uk/berkshire/information-advicemailto:[email protected]


Benefts Advice

People who have been assessed as eligible for social care support from Bracknell Forest Council can receive advice from the fnancial assessment team about whether they are entitled to any benefts and how to go about claiming these. The team can help people to complete beneft claim forms and will provide support through the application process.

For residents who do not receive social care support from the council, there are a number of agencies which help with benefts advice and claim forms. These include:

Citizens Advice Bureau The Lower Ground Floor The Columbia Centre Market Street, Bracknell RG12 1JG

08444 111 444

The Pension Service 08456 060 265

Beneft enquiry line for the Disability and Carers Service 08457 123 456

Income Support/Employment Support Allowance 08457 123 456

Attendance Allowance www.gov.uk/attendance-allowance/overview 0345 6056055

Council Tax Exemption Some people with a disability or ‘mental impairment’ may be exempt from paying council tax. If another person lives with them, that person’s council tax bill may be reduced.

For more information, please contact the Revenue Services at Bracknell Forest Council on:

Telephone: 01344 352011

Healthwatch Bracknell Forest Healthwatch Bracknell Forest is the independent consumer champion gathering and representing the views of local people. Healthwatch provides information, advice and guidance on health and social care matters, signposts people to support if they want to make a complaint about services. They also report concerns about the quality of health care to Healthwatch England, which can then recommend that the Care Quality Commission takes action.

Telephone: 01344 266 911

Visit: Healthwatch Bracknell Forest The Space 20 Market Street Bracknell RG12 1JG

Website: www.healthwatchbracknellforest.co.uk

http:www.healthwatchbracknellforest.co.ukwww.gov.uk/attendance-allowance/overview


Lasting Power of Attorney

It is well known that people should write a will to make sure their loved ones are provided for when they die, but what happens if someone is left unable to make decisions because of the development of dementia, accident or illness?

A Lasting Power of Attorney lets a person appoint someone to make decisions on their behalf. It’s normally used when someone is unable to make their own decisions but can be set up at any time.

There are 2 types:

1. Health and Welfare

2. Property and Financial Affairs

People can choose to make one type of Lasting Power of Attorney or both.

1. Health and Welfare Lasting Power of Attorney This allows someone to choose one person or more to make decisions about things like:

• their daily routine (e.g. eating and what to wear)

• medical care

• moving into a care home

• refusing life-sustaining treatment

This Lasting Power of Attorney can only be used once someone is unable to make their own decisions.

2. Property and Financial Affairs Lasting Power of Attorney This lets someone choose one person or more to make decisions about money and property for them, e.g.:

• paying bills

• collecting benefts

• selling their home

People can appoint someone to look after their property and fnancial affairs at any time.

Who can be an attorney? An attorney can be anyone 18 or over, e.g.:

• a relative

• a friend

• a professional (like a solicitor)

• a person’s husband, wife or partner

For more information and to start the process, please contact:

Offce of the Public Guardian

PO Box 16185

Birmingham

B2 2WH

Telephone: 0300 456 0300 Email: [email protected] Textphone: 0115 934 2778 Website: www.justice.gov.uk/about/opg

www.justice.gov.uk/about/opg


Local Housing Allowance rates Local Housing Allowance (LHA) was introduced on 7 April 2008 to provide Housing Beneft entitlement for tenants renting private sector accommodation. The LHA system introduced signifcant changes to the way Housing Beneft (HB) levels are restricted and how beneft is paid. It does not replace Housing Beneft - it is just a different way of calculating entitlement under the existing Housing Beneft scheme.

For more information, please go to:

Website: www.voa.gov.uk

My Care My Home

My Care My Home is an organisation which provides support and guidance to people who pay for their own care. They offer:

Advice regarding the range of support options available, including options to support people to remain at home

Advice regarding the various ways in which people can pay for residential care, for example purchasing an annuity product for a one-off cost which guarantees to cover costs for the rest of someone’s stay in the residential setting

A number of additional services including evaluation of support providers according to a person’s individual needs and preferences and property management services for those moving to residential care who choose to rent out their property.

Contacting My Care My Home is free as is their initial assessment of somone’s needs. Other services are chargeable but this will be explained clearly at the start.

To contact My Care My Home, call:

Telephone: 0800 731 8470

Website: www.mycaremyhome.co.uk

http:www.mycaremyhome.co.ukwww.voa.gov.uk


Patient Advice Liaison Service (PALS) PALS is a free, informal and confdential patient advice service providing support and guidance across Berkshire NHS Foundation Trust services. It also assists carers and relatives and recognises their essential role. PALS improve services by listening to people’s concerns, suggestions and experiences and ensure that people who design and manage services are aware of the issues they raise. PALS can offer support in the following ways:

• Offer confdential advice and support to patients, families and carers • Provide information on the NHS and health related matters • Listen to concerns and queries and help solve problems as promptly as possible • Liaise with other organisations and professionals • Refer people to other services outside the Trust • Assist with formal complaints about Trust services or any other matter

Visit the offce at:

Building 1 Room 1.1.13 Prospect Park Hospital Honey End Lane Reading RG30 4EJ

Telephone: 0118 960 5027


Freepost address:

Freepost RLYE-TKEY-UYKS Berkshire Healthcare NHS Foundation Trust PALS - Prospect Park Hospital Honey End Lane Reading RG30 4EJ

Paying For Your Own Care People with capital and/or savings of more than £23,250 are likely to be expected to pay the full cost of their residential care until their savings drop below this level.

Funding Your Own Care is an information booklet produced by Bracknell Forest Council and the information contained in this booklet is intended to make people aware of some of the complex fnancial issues that arise when they decide to live in residential or nursing care. The council strongly recommends that people take time to consider all support and fnancial options before making a decision. For more information or to request a copy of this booklet please contact:

Telephone: 01344 352000


mailto:[email protected]


If you need this in an alternative format please contact the Joint Commissioning Team on 01344 352000.

August 2018

Structure BookmarksThe Dementia Directory 2018: Second Edition Contents Welcome Welcome Welcome .......

Date post:	07-Aug-2020
Category:	Documents
Upload:	others
View:	4 times
Download:	0 times

The Dementia Directory - Bracknell Forest...Berkshire Demcare’s philosophy is to keep life as...

Documents