3
First District trails in deposits
Trends ● Challenges ● Responses
60%
65%
70%
75%
80%
85%
2007200620052004200320022001200019991998
Dep
osits
as
Perc
ent o
f Ass
ets
1st District Community 1st District RegionalNational Community National Regional
Source: FDIC Merger Adjusted Call Report Data
5
0%
10%
20%
30%
40%
50%
60%
70%
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Liab
ility
as
Perc
ent o
f Ass
ets
Total Deposits Small Time & Savings Deposits Checkable Deposits Large Time Deposits
Commercial banks held steady with jumbo CDs compensating for deposits lost elsewhere
Trends ● Challenges ● Responses
Source: Flow of Funds Data, www.federalreserve.gov
6
0%
10%
20%
30%
40%
50%
60%
70%
80%
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Liab
ility
as
Perc
ent o
f Ass
ets
Total Deposits Small Time & Savings Deposits Checkable Deposits Large Time Deposits
Total deposits at savings institutions fell by 8% since 1995
Trends ● Challenges ● Responses
Source: Flow of Funds Data, www.federalreserve.gov
7
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Liab
ility
as
Perc
ent o
f Ass
ets
Total Deposits Small Time & Savings Deposits Checkable Deposits Large Time Deposits
Credit unions also fell but by a smaller margin
Trends ● Challenges ● Responses
Source: Flow of Funds Data, www.federalreserve.gov
8
Part II: Challenges
• Consumer behavior• Direct banks• Demographics • Local competition
Trends ● Challenges ● Responses
9
10
11
12
13
14
15
1980
1982
1984
1986
1988
1990
1992
1994
1996
1998
2000
2002
2004
2006
Hous
ehol
d De
bt S
ervi
ce a
s Pe
rcen
t of D
ispo
sibl
e In
com
eHouseholds are borrowing more
Trends ● Challenges ● Responses
Source: www.federalreserve.gov
10
-2
0
2
4
6
8
10
12
1952
1955
1958
1961
1964
1967
1970
1973
1976
1979
1982
1985
1988
1991
1994
1997
2000
2003
2006
Pers
onal
Sav
ings
Rat
e as
Pe
rcen
t of D
ispo
sabl
e In
com
eSaving less
Trends ● Challenges ● Responses
Source: National Income and Product Account Tables - Bureau of Economic Analysis (www.bea.gov)
11
And using fewer checks for their purchases
Source: Visa USA Research Services 2006 - Visa Payment Panel Study
Trends ● Challenges ● Responses
12
Part II: Challenges
• Consumer behavior• Direct banks• Demographics• Local competition
Trends ● Challenges ● Responses
13
Direct banks have become a major player in deposit markets
Trends ● Challenges ● Responses
Source: First Manhattan Consulting Group, 2007
14
ING Direct took an early lead
05
101520253035404550
2000 2001 2002 2003 2004 2005 2006
Depo
sits
(bill
ions
)
Trends ● Challenges ● Responses
Source: FDIC Call Report Data
15
Other large banks are now following
0
2
4
6
8
10
12
2005 2006
Depo
sits
(bill
ions
)
Citi Direct HSBC Direct
Trends ● Challenges ● Responses
Source: SEC 10k Reports
16
Their success has attracted non-banks
0
5
10
15
20
25
30
2000 2001 2002 2003 2004 2005 2006
Depo
sits
(bill
ions
)
State Farm Met Life E*Trade
Trends ● Challenges ● Responses
Source: FDIC Call Report Data
17
Consumer lenders have also taken note
0
10
20
30
40
50
60
2000 2001 2002 2003 2004 2005 2006
Depo
sits
(bill
ions
)
Countrywide GMAC
Trends ● Challenges ● Responses
Source: FDIC Call Report Data
18
Part II: Challenges
• Consumer behavior• Direct banks• Demographics• Local competition
Trends ● Challenges ● Responses
19
New England’s population growth is below average
6.268.86United States
2.864.56Vermont1.783.58Rhode Island6.109.47New Hampshire1.922.85Massachusetts3.836.09Maine2.894.44Connecticut
Projected Population Change 2008-2012 (%)
Population Change 2000-2007 (%)
Source: SNL DataSource: Based on 2000 Census Bureau data with Projections provided by ESRI
Trends ● Challenges ● Responses
20
And above average loss of the most productive workers and savers
15.749.8416.8710.2516.1210.0215.3555+ Age Group (%):
-5.12-4.16-0.79-1.97-3.64-2.231.9835-54 Age Group (%):
2.214.327.412.221.985.605.0215-34 Age Group (%):
-1.29-3.551.73-2.950.14-1.653.600-14 Age Group (%):
2.861.786.101.923.832.896.26Total Population:
VTRINHMAMECTUS% Change 2007 - 2012
Source: SNL Datasource based on ESRI projections
Trends ● Challenges ● Responses
21
Part II: Challenges
• Consumer behavior• Direct banks• Demographics• Local competition
Trends ● Challenges ● Responses
22
13579
1113151719
2007200620052004200320022001200019991998
Ret
urn
on E
quity
1st District Community 1st District RegionalNational Community National Regional
Banking in New England is highly competitive
Source: FDIC Merger Adjusted Call Report Data
Trends ● Challenges ● Responses
23
1444424West North Central
637551West South Central
662678East North Central
767820East South Central
26958Maine1021875Middle Atlantic
171099Connecticut1239958National
151144Vermont13771017Mountain
131287Massachusetts13131021South Atlantic
91935New Hampshire16851036Pacific
23399Rhode Island16371216New England
Rank2006 HHIAverageMedian2006 HHI
New England has some of the most concentrated banking markets in the country
Trends ● Challenges ● Responses
Source: SNL DataSource
24
The intensity of the competition reflected in the pricing of CDs
Jumbo CDs
00.20.40.60.8
11.21.41.61.8
Jun-
97
Jun-
98
Jun-
99
Jun-
00
Jun-
01
Jun-
02
Jun-
03
Jun-
04
Jun-
05
Jun-
06Large BanksCommunity BanksNew England Banks
CDs < $100,000
00.10.20.30.40.50.60.70.80.9
1
Jun-
97
Jun-
98
Jun-
99
Jun-
00
Jun-
01
Jun-
02
Jun-
03
Jun-
04
Jun-
05
Jun-
06
Large BanksCommunity BanksNew England Banks
Trends ● Challenges ● Responses
Difference in CD rates between banks paying the most and those paying the least
25
Increasing competition in the wholesale market?
12
58 (out)
26
1
NA
Bid (Sep 2006)
JP Morgan Chase
Bank of America
Local Competitor
Sovereign Bank
Citibank
Bidder
5.271%5
5.275%4
5.276%3
5.325%2
5.330%1
RateBid (Sep 2007)
Trends ● Challenges ● Responses
Source: www.bidmass.com
26
Part III: Responses
• Wholesale funding• Branching• Integrated approach
Trends ● Challenges ● Responses
27
Rely on wholesale funding
15
18
21
24
27
30
Sep-04
Nov-04
Jan-0
5Mar-
05May
-05Ju
l-05
Sep-05
Nov-05
Jan-0
6Mar-
06May
-06Ju
l-06
Sep-06
Nov-06
Jan-0
7Mar-
07May
-07N
onco
re F
undi
ng a
s Pe
rcen
t of A
sset
s
1st District Community 1st District Regional
Trends ● Challenges ● Responses
28
-2468
1012141618
F irst DistrictRegional
NationalRegional
F irst DistrictCommunity
NationalCommunity
Lia
bil
ity
as P
erce
nt
of A
sset
s
CDs > $100 Thousand FHLB B orrowings Other B orrowings B rokered Depos its
With a regional preference for the FHLB
Trends ● Challenges ● Responses
Source: FDIC Merger Adjusted Call Report Data
29
Part III: Responses
• Wholesale funding• Branching• Integrated approach
Trends ● Challenges ● Responses
30
Build more branches
• Examined impact of: – Net change in branches– Deposit rates– Changes in personal income– Banking concentration
• New branch associated with a $63.2 million increase in deposits
• New branches come at a cost: average cost in 2006 was over $2.5 million
Trends ● Challenges ● Responses
31
In better locations
30% Execution
47% Location - local retail environment, small business demand, overall site visibility, brand strength of local competition
23% Demographics - household income, household growth, population density
Source: Hal Hopson and Stephen Rymers, 2003
Trends ● Challenges ● Responses
32
Part III: Responses
• Wholesale funding• Branching• Integrated approach
Trends ● Challenges ● Responses
33Trends ● Challenges ● Responses
Integrate deposit gathering into the entire customer relationship
Deposit Operations/Cash Management
Centralized RelationshipCoordination
Lending
ALM
IT
34
The Deposit Dilemma Dynamic
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
2005
2001
1997
1993
1989
1985
1981
1977
1973
1969
1965
1961
1957
1953
1949
1945
1941
1937
Dep
osits
as
Perc
ent o
f Ass
ets
for C
omm
erci
al B
anks
Trends ● Challenges ● Responses
Source: www.fdic.gov
36Trends ● Challenges ● Solutions
-10%
-8%
-6%
-4%
-2%
0%
2%
4%
6%
2000 2001 2002 2003 2004 2005 2006
Ret
urn
on A
sset
s
STATE FARM BKFSB METLIFE BK NA
E*Trade Bank
COUNTRYWIDEBK FSB DISCOVER BK
GMAC BK
ING Direct
Return on assets of various direct banks
37
ING direct loan growth and ROA
-6%
-5%
-4%
-3%
-2%
-1%
0%
1%
2000 2001 2002 2003 2004 2005 2006
Retu
rn o
n As
sets
0%5%10%15%20%25%30%35%40%45%
Loan
s to
Ass
ets
38
New verses existing money
Citi Direct
New Money, $7.9
Cannabilized, $2.0
HSBC Direct
New Money, $5.0
Cannabilized, $1.0
39
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
0% 2% 4% 6% 8% 10% 12%2006 Growth
10-Y
ear A
vera
ge G
row
th
Banks Thrifts Credit Unions Mutuals
Deposit growth
40
Loan growth
0%
2%
4%
6%
8%
10%
12%
-10% -5% 0% 5% 10% 15%
2006 Growth
10-Y
ear A
vera
ge G
row
th
Banks Thrifts Credit Unions Mutuals
41
Asset growth
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
0% 2% 4% 6% 8% 10% 12%
2006 Growth
10-Y
ear A
vera
ge G
row
th
Banks Thrifts Credit Unions Mutuals
Trends ● Challenges ● Solutions
42
0%
2%
4%
6%
8%
10%
12%
14%
16%
-20% -15% -10% -5% 0% 5% 10% 15%2006 Growth
10-Y
ear A
vera
ge G
row
th
Banks Thrifts Credit Unions Mutuals
Net income growth
43
Annual Growth in Online Banking Customers
0%
10%
20%
30%
40%
50%
2004 2005 2006
Source: comScore, 2007
Annual growth in online banking customers
44
50%
55%
60%
65%
70%
75%
80%
Sep-0
4Nov
-04
Jan-
05M
ar-0
5M
ay-0
5Ju
l-05
Sep-0
5Nov
-05
Jan-
06M
ar-0
6M
ay-0
6Ju
l-06
Sep-0
6Nov
-06
Jan-
07M
ar-0
7M
ay-0
7
Cor
e D
epos
its
as P
erce
nt o
f A
sset
s
First District Regiona l Nationa l Regiona l First District Community Nationa l Community
Core deposit as percent of assets
Trends ● Challenges ● Responses