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The Devil is in the Details of Customer & Agent Interactions Top 3 Pitfalls Destined to Demolish your Next Customer’s Insurer Experience
| Date post: | 10-Jan-2017 |
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The Devil is in the Details of Customer & Agent InteractionsTop 3 Pitfalls Destined to Demolish your Next Customer’s Insurer Experience
2Copyright © Capgemini 2014. All Rights Reserved
Global Product Marketing and Programs | Financial Services
Meet the Presenters
Paul CarrollCEO
Insurance Thought Leadership
Moderated by
MICHAEL KOLAR, Principal, Insurance, Capgemini Financial
Services Group
FABIEN LAMAISONHead of Odigo Product Marketing & Strategy,
Capgemini
JAMIE BISKERDirector of Insurance,
Salesforce
JOSH J. JANDRAIN, VP, Growth & Innovation, Berkshire
Hathaway Travel Protection
AMY RADINFormer Chief Marketing
Officer, AXA
3Copyright © Capgemini 2014. All Rights Reserved
Global Product Marketing and Programs | Financial Services
The Customer Journey
4Copyright © Capgemini 2014. All Rights Reserved
Global Product Marketing and Programs | Financial Services
The Devil: Top 3 Pitfalls for Agent to Know
1. Thinking insurance hasn’t changed
2. Not knowing your customer in context
3. Assuming customer experience is just marketing jargon
www.capgemini.com/insurance
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