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The Dogmas of the Quiet Past Are

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    Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending

    The dogmas of the quiet past areinadequate to the stormy present. Theoccasion is piled high with difficulty, and wemust rise with the occasion. As our case isnew, so we must think and act anew

    Abraham Lincoln

    Quoted by Lazaroff & Snowden Anticipatory Models for Counter Terrorism inPopp, R & Yen, J Emergent Information Technologies and Enabling Policies for Counter-Terrorism Wiley-IEEE Press 2006

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Life cycles

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    SCIENTIFIC

    MANAGEMENT

    Taylor, Drucker

    SENSE-MAKING

    Mass production,automation &

    commoditisation

    Mass customisation, scalable& reliable technology &

    communication

    Mass collaboration, pervasivesocial computing and

    globalisation

    Time

    Utilityoftheparadigm

    SYSTEMS THINKING

    Hammer, Senge,

    Kaplan, Nonaka

    Control of function

    Control of information

    Ability to situatea network

    Simple

    Complicated

    Complex

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Theory informed practice

    Key language

    A system is any network that has coherenceit may be fuzzy, it may or may not have purpose

    An agent is anything which acts within the systemindividual, group, idea etc.

    Three types of system

    Ordered: system constrains agents, reductionism & rules,deterministic, observer independence

    Chaotic: agents unconstrained & independent of eachother ,studied through statistics & probability

    Complex: system lightly constrains agents, agents modify systemby their interaction with it and each other, they co-evolve(irreversibility).

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    The landscape of management

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    Computational

    Complexitya simulation

    Naturalising

    sense-makingan ecology

    SystemsDynamics

    an organism

    ComplexOutput

    SimpleOutput

    Complex InputSimple Input

    Processengineeringa machine

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Simple

    SenseCategorise

    Respond

    Best practice

    The Cynefin framework

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    ComplicatedSense

    AnalyseRespond

    Good practice

    ComplexProbeSense

    Respond

    Emergent

    Chaotic

    ActSense

    Respond

    Novel

    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Aspects of complexity

    Characteristics

    Highly sensitive to small changes

    Proximity & connectivity of agents has high impact

    Meaning emerges through interaction

    Hindsightdoes not lead to foresightShift from fail-safe design tosafe-failexperimentation

    Consequences

    Use of distributed cognitionwisdom but not foolishness of crowds

    Work with finely granulated objectsinformation and organisational

    Disintermediation

    Putting decision makers in direct contact with raw data

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    Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending

    Distributed cognition

    Farmers guessing weight of a cow at a fair ...

    ... the average of the group is more accurateNo one must be aware of the guesses of others

    Agents must be experts (ideally tacit knowledge)

    Mass consultation of citizens & interest groups

    A simple test to prove the point

    Three students with white shirts & three with black playingbasket ball

    Count the number of times those with white shirts pass the ballThere are two balls!

    To avoid argument: if it leaves the hands of someone in whiteand arrives in someone else's, no matter how, it is one pass

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Methods and approaches are patent pending

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    it seems that whatever we perceive is organised intopatterns for which we the perceivers are largelyresponsible...

    As perceivers we select from all the stimuli falling on oursenses only those which interest us, and our interests aregoverned by a pattern-making tendency, sometimescalled a schema. In a chaos of shifting impressions eachof us constructs a stable world in which objects haverecognisable shapes, are located in depth and havepermanence.As times goes on and experience builds up, we makegreater investment in our systems of labels. So a

    conservative bias is built it. It gives us confidenceMary Douglas Purity and Danger 1966

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Pervasive effects

    Contrast

    a weight is lighter if the heavieris lifted first

    Sunk costreluctance to absorb a loss

    Out-group homogeneityThey are uniform, we are lessso

    Actor/Observer

    we act in context, they do itdeliberately

    Self confirmation

    ignoring anything that disturbsare pre-judgement

    Rationalisationsearch only for data thatsupports our pre-judgements

    Conformityaltering judgement to conformwith the dominant

    Over confidenceinflate estimates of own ability& judgement

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    Source: Thiele The Heart of Judgement Cambridge 2006

    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Methods and approaches are patent pending

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    Reasoning

    Deduction

    Something is a consequence of something else

    based on the truth of the original assumptions

    Inductioninferring a particular quality from multiple

    instances or cases

    Abduction

    one considers a series of apparently unrelated

    events on the suspicion they may be connected

    Pre-hypothesis

    hypothesis generation leading to other methods

    Objectivity based on numbers & distributed cognition

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    Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending

    Fragments signified

    Fragmented micro-

    narratives: transcribed,audio, video, URL referenceetc. etc.

    Self-signified at the point oforigin and/or in secondaryanalysis

    Signification uses a rangeof geometric shapes plus

    more conventional tags

    Multi-source analysis canalso be stored as fragmentsfor serendipitous discovery

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    Generation open source

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    Copyright 2007 Cognitive Edge. All Rights Reserved. 14

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    Copyright 2007 Cognitive Edge. All Rights Reserved. 15

    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Fragments, signified

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    Staff patronisechildren

    staff are too childlike and pathetic

    too much to seeand its

    overwhelming

    not enough to keepme interested

    rushed fromplace to placemissed things

    too much timein one place

    Altruistic

    Assertive Analytical

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Impact measures & monitors

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    Staff are too childlike & pathetic

    Staff patronisechildren

    Too much to seeand its

    overwhelming

    Not enough tokeep me interested

    Rushed from place

    to place missedthings

    Too much time inone place

    The museum stinksI was embarrassed to be thereWe never got to do anythingWhy cant I have a go?We were treated like morons

    When were in the insect house Iwanted to use the models. MrSmith kept telling us about them

    but didnt let us touch them untilthe end and there wasnt any time.He can play with them anytime andI missed my chance because ofhim, its not fair.

    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Methods and approaches are patent pending

    Fitness landscapes

    A visual representation showing theperformance of all possible examples,cases or situations in phase space

    Each trough represents a stable state

    each peak represents an instabilitywhere the dynamic landscape canpotentially reconfigure dramatically thenext instant

    Identifying and tweaking controlparameters can create instabilities thatshow where the tipping points are

    Large fluctuations are a clue that aphase change is approaching

    Allows nuanced behaviour to beappreciated & probed

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    Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending

    Disintermediation

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Methods and approaches are patent pending

    After action assessment

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    Web based capture forformal analysis usingmultiple signifier sets

    Ad hoc tools for analysts totag all and any materialwhenever they find it

    Specific projects (includingcommissioned studies);micro-narrative databasesas well as reports.

    Expert networks for

    foresight (MIT/LSE project)

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    Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending

    On the fly indexing

    Tagging as you go

    fast and furious plusconsidered

    Use of iTouch devices

    Blue tooth pens on printed

    forms/pads

    Restricted high abstraction

    data sets

    Look to five fingered pad

    training for key staff

    (Stenograph type)

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    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Methods and approaches are patent pending22

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    Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending

    Comparison, alert & classifier

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    Range of tools to allow

    metadata patterns to beanalysed, fragmentssupport/explain/convince

    Any pattern can becreated as an alert,allowing wide sensornetworks to be used

    Training data sets create

    classifiers that auto-signify

    Ability to compareperspectives

    Copyright 2007 Cognitive Edge. All Rights Reserved.

    Methods and approaches are patent pending

    The greatest loss of time is delay andexpectation, which depend upon thefuture. We let go the present, which we

    have in our power, and look forwardto that which depends upon chance,and so relinquish a certainty for anuncertainty

    Seneca24


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