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8/14/2019 The Dogmas of the Quiet Past Are
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Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending
The dogmas of the quiet past areinadequate to the stormy present. Theoccasion is piled high with difficulty, and wemust rise with the occasion. As our case isnew, so we must think and act anew
Abraham Lincoln
Quoted by Lazaroff & Snowden Anticipatory Models for Counter Terrorism inPopp, R & Yen, J Emergent Information Technologies and Enabling Policies for Counter-Terrorism Wiley-IEEE Press 2006
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Life cycles
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SCIENTIFIC
MANAGEMENT
Taylor, Drucker
SENSE-MAKING
Mass production,automation &
commoditisation
Mass customisation, scalable& reliable technology &
communication
Mass collaboration, pervasivesocial computing and
globalisation
Time
Utilityoftheparadigm
SYSTEMS THINKING
Hammer, Senge,
Kaplan, Nonaka
Control of function
Control of information
Ability to situatea network
Simple
Complicated
Complex
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Theory informed practice
Key language
A system is any network that has coherenceit may be fuzzy, it may or may not have purpose
An agent is anything which acts within the systemindividual, group, idea etc.
Three types of system
Ordered: system constrains agents, reductionism & rules,deterministic, observer independence
Chaotic: agents unconstrained & independent of eachother ,studied through statistics & probability
Complex: system lightly constrains agents, agents modify systemby their interaction with it and each other, they co-evolve(irreversibility).
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Copyright 2007 Cognitive Edge. All Rights Reserved.
The landscape of management
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Computational
Complexitya simulation
Naturalising
sense-makingan ecology
SystemsDynamics
an organism
ComplexOutput
SimpleOutput
Complex InputSimple Input
Processengineeringa machine
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Simple
SenseCategorise
Respond
Best practice
The Cynefin framework
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ComplicatedSense
AnalyseRespond
Good practice
ComplexProbeSense
Respond
Emergent
Chaotic
ActSense
Respond
Novel
Copyright 2007 Cognitive Edge. All Rights Reserved.
Aspects of complexity
Characteristics
Highly sensitive to small changes
Proximity & connectivity of agents has high impact
Meaning emerges through interaction
Hindsightdoes not lead to foresightShift from fail-safe design tosafe-failexperimentation
Consequences
Use of distributed cognitionwisdom but not foolishness of crowds
Work with finely granulated objectsinformation and organisational
Disintermediation
Putting decision makers in direct contact with raw data
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Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending
Distributed cognition
Farmers guessing weight of a cow at a fair ...
... the average of the group is more accurateNo one must be aware of the guesses of others
Agents must be experts (ideally tacit knowledge)
Mass consultation of citizens & interest groups
A simple test to prove the point
Three students with white shirts & three with black playingbasket ball
Count the number of times those with white shirts pass the ballThere are two balls!
To avoid argument: if it leaves the hands of someone in whiteand arrives in someone else's, no matter how, it is one pass
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Methods and approaches are patent pending
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it seems that whatever we perceive is organised intopatterns for which we the perceivers are largelyresponsible...
As perceivers we select from all the stimuli falling on oursenses only those which interest us, and our interests aregoverned by a pattern-making tendency, sometimescalled a schema. In a chaos of shifting impressions eachof us constructs a stable world in which objects haverecognisable shapes, are located in depth and havepermanence.As times goes on and experience builds up, we makegreater investment in our systems of labels. So a
conservative bias is built it. It gives us confidenceMary Douglas Purity and Danger 1966
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Pervasive effects
Contrast
a weight is lighter if the heavieris lifted first
Sunk costreluctance to absorb a loss
Out-group homogeneityThey are uniform, we are lessso
Actor/Observer
we act in context, they do itdeliberately
Self confirmation
ignoring anything that disturbsare pre-judgement
Rationalisationsearch only for data thatsupports our pre-judgements
Conformityaltering judgement to conformwith the dominant
Over confidenceinflate estimates of own ability& judgement
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Source: Thiele The Heart of Judgement Cambridge 2006
Copyright 2007 Cognitive Edge. All Rights Reserved.
Methods and approaches are patent pending
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Reasoning
Deduction
Something is a consequence of something else
based on the truth of the original assumptions
Inductioninferring a particular quality from multiple
instances or cases
Abduction
one considers a series of apparently unrelated
events on the suspicion they may be connected
Pre-hypothesis
hypothesis generation leading to other methods
Objectivity based on numbers & distributed cognition
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Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending
Fragments signified
Fragmented micro-
narratives: transcribed,audio, video, URL referenceetc. etc.
Self-signified at the point oforigin and/or in secondaryanalysis
Signification uses a rangeof geometric shapes plus
more conventional tags
Multi-source analysis canalso be stored as fragmentsfor serendipitous discovery
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Generation open source
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Fragments, signified
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Staff patronisechildren
staff are too childlike and pathetic
too much to seeand its
overwhelming
not enough to keepme interested
rushed fromplace to placemissed things
too much timein one place
Altruistic
Assertive Analytical
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Impact measures & monitors
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Staff are too childlike & pathetic
Staff patronisechildren
Too much to seeand its
overwhelming
Not enough tokeep me interested
Rushed from place
to place missedthings
Too much time inone place
The museum stinksI was embarrassed to be thereWe never got to do anythingWhy cant I have a go?We were treated like morons
When were in the insect house Iwanted to use the models. MrSmith kept telling us about them
but didnt let us touch them untilthe end and there wasnt any time.He can play with them anytime andI missed my chance because ofhim, its not fair.
Copyright 2007 Cognitive Edge. All Rights Reserved.
Methods and approaches are patent pending
Fitness landscapes
A visual representation showing theperformance of all possible examples,cases or situations in phase space
Each trough represents a stable state
each peak represents an instabilitywhere the dynamic landscape canpotentially reconfigure dramatically thenext instant
Identifying and tweaking controlparameters can create instabilities thatshow where the tipping points are
Large fluctuations are a clue that aphase change is approaching
Allows nuanced behaviour to beappreciated & probed
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Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending
Disintermediation
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Methods and approaches are patent pending
After action assessment
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Web based capture forformal analysis usingmultiple signifier sets
Ad hoc tools for analysts totag all and any materialwhenever they find it
Specific projects (includingcommissioned studies);micro-narrative databasesas well as reports.
Expert networks for
foresight (MIT/LSE project)
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Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending
On the fly indexing
Tagging as you go
fast and furious plusconsidered
Use of iTouch devices
Blue tooth pens on printed
forms/pads
Restricted high abstraction
data sets
Look to five fingered pad
training for key staff
(Stenograph type)
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Copyright 2007 Cognitive Edge. All Rights Reserved.
Methods and approaches are patent pending22
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Copyright 2007 Cognitive Edge. All Rights Reserved.Methods and approaches are patent pending
Comparison, alert & classifier
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Range of tools to allow
metadata patterns to beanalysed, fragmentssupport/explain/convince
Any pattern can becreated as an alert,allowing wide sensornetworks to be used
Training data sets create
classifiers that auto-signify
Ability to compareperspectives
Copyright 2007 Cognitive Edge. All Rights Reserved.
Methods and approaches are patent pending
The greatest loss of time is delay andexpectation, which depend upon thefuture. We let go the present, which we
have in our power, and look forwardto that which depends upon chance,and so relinquish a certainty for anuncertainty
Seneca24