THE EFFECTIVENESS OF E-HRM PRACTICES TOWARDS
EMPLOYEE PERFORMANCE IN PRIMARY COURTS OF
SULTANATE OF OMAN
Khamis Ali Said Al Mashrafi
Thesis submitted in fulfilment for the degree of
DOCTOR OF PHILOSOPHY IN
HUMAN RESOURCE MANAGEMENT
UNIVERSITI SAINS ISLAM MALAYSIA
March 2018
ii
AUTHOR DECLARATION
I hereby declare that the work in this thesis is my own except for quotations and summaries
which have been duly acknowledged.
Date: 30th March 2018 Signature:
Name: Khamis Ali Said Al Mashrafi
Matric No: 4130223
Address: Sur, Sultanate of Oman
iii
ACKNOWLEDGEMENTS
In the Name of Allah Almighty, the most Gracious, the most Merciful. “Truly, my prayers
and my service of sacrifice, my life, and my death, are (all) for Allah. First and foremost,
all praise and deep thanks are due to ALLAH ALMIGHTY (the Creator), WHO helped and
guided me throughout this study. WHO has given me the strength, patience, and knowledge
to continue and finish my Ph.D. journey.
My sincere thanks and great appreciation and loyalty to my parents, my mother, my wife
and my children who helped me in my scientific life. I would like to express my gratitude
to my supervisor, Dr. Khairunneezam Bin Mohd. Noor of the Faculty of Management and
Leadership, for his guidance, intellectual advice, and patience throughout the research
process. I owe him heartfelt thanks for his time and effort that assisted me throughout my
study. My humble acknowledgment and gratitude go also to co‐supervisor, Associate.
Professor. Dr. Mahazan Bin Abdul Muttalib of the same faculty in Universiti Sains Islam
Malaysia.
My heartiest thanks to Council of Administrative Affairs for the Judiciary for their
cooperation. I would also like to express special thanks to the government Sultanate of
Oman to give me chance to complete my doctorate. Finally, many thanks to all those
academics and individuals who have helped me in many ways and who assisted me to
administer the questionnaires for this work and all others whose names cannot be readily
mentioned, I am equally grateful to you all.
iv
ABSTRAK
Pelaksanaan E-HRM di Mahkamah Rendah Kesultanan Oman adalah sangat penting
kerana kesan positifnya dalam kalangan pekerja untuk melaksanakan tugas dan
tanggungjawab mereka dengan profesional, cekap, berkesan, dan meningkatkan prestasi di
tempat kerja. Kajian ini bertujuan untuk menentukan keberkesanan amalan e-HRM dalam
kalangan pekerja di Mahkamah Rendah Kesultanan Oman dan menekankan
kepentingannya dalam meningkatkan prestasi pekerja. Pembentukan kajian ini terdiri
daripada lima pembolehubah bebas dan satu pembolehubah bersandar. Pembolehubah
bebas terdiri daripada kepentingan e-HRM, infrastruktur e-HRM, IT utama dan peralatan
infrastruktur IT, sistem mahkamah serta pengadilan yang menyokong peralihan yang
kesemuanya mempengaruhi prestasi pekerja. Kajian ini juga mengenalpasti peranan faktor
kesederhanaan, iaitu dari segi jantina, kelayakan, pengalaman dan kursus yang
mempengaruhi hubungan di antara keberkesanan e-HRM dan prestasi pekerja di
Mahkamah Rendah Kesultanan Oman. Kajian ini menggunakan pendekatan deskriptif
inferensi dan moderasi melalui kaedah kaji selidik. Borang soal selidik digunakan sebagai
bahan utama untuk mengumpul data yang terdiri daripada beberapa soalan berskala.
Kemudian, borang soal selidik diedarkan secara rawak kepada 285 orang responden
daripada kalangan pekerja di Mahkamah Rendah Kesultanan Oman. Data ini dianalisis
dengan menggunakan SPSS beserta dengan pengiraan sisihan piawai statistik yang
membina, pekali kolerasi Pearson, ujian-t, faktor analisis dan ANOVA bagi mengenalpasti
perbezaan antara individu mengikut pembolehubah demografi. Kajian ini menggunakan
pelbagai analisis regrasi untuk mengkaji hubungan kausal di antara pembolehubah bebas
dan pembolehubah bersandar. Keputusan menunjukkan bahawa kepentingan dan sistem
mahkamah adalah penting dalam prestasi pekerja. Walau bagaimanapun, infrastruktur e-
HRM dan IT utama tidak mempunyai kesan yang penting terhadap prestasi pekerja. Kajian
ini menunjukkan bahawa mahkamah yang menyokong peralihan tidak menyumbang
kepada prestasi pekerja. Selain itu, persepsi di kalangan pekerja di mahkamah rendah
mengenai keberkesanan amalan e-HRM adalah sama di kalangan semua pekerja tanpa
mengira jantina, kelayakan, pengalaman dan bilangan kursus. Keputusan menunjukkan
bahawa perhatian terhadap amalan e-HRM dapat meningkatkan prestasi pekerja di
mahkamah rendah.
v
ABSTRACT
E-HRM practices in the Primary Courts of the Sultanate of Oman is of paramount
importance because of its positive impact among employees to carry out their tasks and
responsibilities with professionalism, competence, effectiveness and improved performance
in the workplace. The present study aims to determine the effectiveness of e-HRM practices
in employee performance in the Primary Courts of the Sultanate of Oman and emphasises
the importance of e-HRM practices in improving employee performance. The study
framework consists of five independent variables and one dependent variable. The
independent variables contain e-HRM importance, e-HRM infrastructure, main IT and
infrastructure IT equipment, courts systems and courts supported transitions all of which
affect employee performance. The study also identifies the role of moderation factors, i.e.,
gender, qualification, experience and courses that affect the relationship between e-HRM
effectiveness and employee performance in the Primary Courts in the Sultanate of Oman.
This study used descriptive approach which is a survey method. A survey questionnaire was
used as the main instrument to collect data which comprises several scales. The
questionnaire was distributed among 285 randomly selected respondents from primary
courts in the Sultanate of Oman. The data are analysed using SPSS along with constructive
statistic standard deviation calculations, Pearson correlation coefficients, t-Test, factor
analysis and ANOVA to identify the differences between the individuals according to the
demographic variables. This study used multiple regression analysis to examine the causal
relationships between independent and dependent variables. Results show that the e-HRM
importance and court systems were significant in employee performance. However, e-HRM
infrastructure and main IT did not have a significant effect on employee performance. This
study shows that the court supported transitions do not contribute to employee performance.
Also, the perceptions among employees in the primary courts about the effectiveness of e-
HRM practices are the same among all employees regardless of gender, qualification,
experience and number of courses. The results indicate that attention to e-HRM practices
can improve the performance of the employees in primary courts.
vi
الملخص
أهمية قصوى بسبب تأثيرها ذات تعتبر إدارة الموارد البشرية الإلكترونية في المحاكم الابتدائية في سلطنة عمانالموظفين القيام بمهامهم ومسؤولياتهم من خلال الكفاءة المهنية والكفاءة والفعالية والأداء المحسن علىالإيجابي
راسة إلى تحديد مدى فعالية ممارسات إدارة الموارد البشرية الإلكترونية في أداء في مكان العمل. تهدف هذه الدالموظفين في المحاكم الابتدائية بسلطنة عمان وتؤكد على أهمية ممارسات إدارة الموارد البشرية الإلكترونية في تحسين
د. تحتوي المتغيرات المستقلة أداء الموظفين. يتكون إطار البحث من خمسة متغيرات مستقلة ومتغير تابع واحعلى أهمية إدارة الموارد البشرية الإلكترونية والبنية التحتية لتكنولوجيا المعلومات الرئيسية لإدارة الموارد البشرية الإلكترونية ، والبنية التحتية لمعدات تكنولوجيا المعلومات ، وأنظمة المحاكم ودعم المحاكم للأنتقال إلى إدارة
عتدال ، أي لأالبشرية الإلكترونية والتي تؤثر جميعها على أداء الموظفين. كما يحدد البحث دور عوامل االموارد النوع الاجتماعي ، المؤهل ، وسنوات الخبرة والدورات التي تؤثر على العلاقة بين فعالية إدارة الموارد البشرية
نة عمان. أستخدمت الدراسة المنهج الوصفي، وأداة الإلكترونية وأداء الموظفين في المحاكم الابتدائية في سلط 285ستبيان يشمل عدة مقاييس. تم إجراء الأستبيان بين أالبحث الرئيسية المستخدمة في هذه الدراسة هي
من المستجيبين الذين تم اختيارهم بشكل عشوائي من المحاكم الابتدائية في سلطنة عمان. يتم تحليل البيانات -نحراف المعيارية الإحصائية ، معاملات ارتباط بيرسون ، لأجنبا إلى جنب مع حسابات ا SPSS باستخدام
Test t تحليل العوامل و ،ANOVA ختلافات بين الأفراد وفقا للمتغيرات الديموغرافية. لألتحديد اة وغير المستقلة. نحدار المتعدد لفحص العلاقات السببية بين المتغيرات المستقللأستخدمت هذه الدراسة تحليل اأ
تشير النتائج إلى أن أهمية نظام إدارة الموارد البشرية الإلكترونية وأنظمة المحاكم كانت مهمة في أداء الموظفين. ومع ذلك ، لم يكن للبنية التحتية لإدارة الموارد البشرية الإلكترونية تكنولوجيا المعلومات الرئيسية تأثير كبير على
لكترونية لا تساهم لإذه الدراسة أن دعم إدارة المحاكم للأنتقال إلى إدارة الموارد البشرية اأداء الموظف. تُظهر هفي أداء الموظف. كذلك ، فإن تصورات العاملين في المحاكم الابتدائية حول فعالية ممارسات إدارة الموارد البشرية
تأهيل والخبرة وعدد الدورات. تشير النتائج الإلكترونية هي نفسها بين جميع الموظفين بغض النظر عن الجنس وال هتمام بممارسات إدارة الموارد البشرية الإلكترونية يمكن أن يحسّن أداء الموظفين في المحاكم الابتدائية.لأإلى أن ا
vii
TABLE OF CONTENTS
CONTENT PAGE
AUTHOR DECLARATION ii
ACKNOWLEDGEMENTS iii
ABSTRAK iv
ABSTRACT v
AL-MULAKHS vi
TABLE OF CONTENTS vii
LIST OF TABLES xiv
LIST OF FIGURES xxii
LIST OF APPENDICES xxiii
LIST OF ABBREVIATIONS xxiv
CHAPTER 1: INTRODUCTION 1
1.1 Introduction 1
1.2 Problem Statement 6
1.3 Significance of the Study 8
1.4 Background of the Courts of the Sultanate of Oman 9
1.5 Research Questions 9
1.6 Research Objectives 10
1.7 Limitations of the Study 10
1.8 Definitions of Terms 11
1.9 Summary 14
CHAPTER 2: LITERATURE REVIEW 15
2.1 Introduction 15
2.2 Electronic Human Resource Management (E-HRM) 15
2.2.1 Nature of Electronic Human Resource Management System 38
2.2.2 Objectives of the E-HRM System 42
2.2.3 Levels of E-HRM System 42
2.2.4 Outcome of E-HRM System 44
2.2.5 Functions of E-HRM System 45
2.2.6 Challenges, Methods and Opportunities for Implementation of
e-HRM 49
2.2.7 Benefits of Electronic Human Resource Management System 52
viii
2.2.8 Electronic Human Resource Management and Globalisation 53
2.2.9 Impacts of e-HRM on Employee Motivation 54
2.2.10 E-HRM Practices 54
2.3 Demographics Factor 56
2.3.1 Gender of Employees 57
2.3.2 Educational Qualification of Employees 59
2.3.3 Years of Experience of Employees 61
2.3.4 Number of Courses of Employees 63
2.4 Employee Performance 65
2.4.1 Task-Technology Fit Theory 70
2.4.2 Contingency Theory 71
2.5 Applying e-HRM to Improve Employee Performance in the Primary
Courts 71
2.6 The Conceptual Framework 73
2.7 Research Hypotheses 74
2.8 Summary 76
CHAPTER 3: METHODOLOGY 77
3.1 Introduction 77
3.2 Research Design 77
3.3 Population and Sampling Method 78
3.3.1 Sample Size 79
3.4 Data Collection Procedures 81
3.5 Research Instruments 83
3.5.1 E-HRM Importance 84
3.5.2 Availability of the Infrastructure for E-HRM 85
3.5.3 Courts Systems 85
3.5.4 Supporting the Courts Department’s Shift Towards e-HRM 86
3.5.5 Employee Performance 87
3.6 Pilot Study 89
3.7 Data Analysis 90
3.7.1 Descriptive Statistics and Basic Tests of Differences 91
ix
3.7.2 Regression Analysis 91
3.7.3 Moderation Analysis 92
3.8 The Study Plan 92
3.8.1 Primary Sources 92
3.8.2 Secondary Sources 93
3.9 Summary 93
CHAPTER 4: FINDINGS 94
4.1 Introduction 94
4.2 Data Screening 94
4.2.1 Response Rate 94
4.2.2 Non-Response Bias 95
4.2.3 Outliers 99
4.3 Factor Analysis 100
4.3.1 Factor Analysis for Effectiveness of e-HRM Practices (IV) 100
4.3.2 Factor Analysis for Employee Performance (DV) 104
4.4 Convergent and Discriminant Validities 105
4.4.1 Criterion Validity 105
4.4.2 Core Competencies and Behavioural Anchor Tools 107
4.4.3 Reliability 107
4.5 Methods of Multiple Regression Analysis 108
4.5.1 Normality 109
4.5.2 Linearity 110
4.5.3 Homoscedasticity 110
4.6 Descriptive Analysis 111
4.6.1 Classification of Respondents Based on Gender 111
4.6.2 Classification of Respondents Based on Qualification 112
4.6.3 Classification of Respondents Based on Experience 112
4.6.4 Classification of Respondents Based on Courses 113
4.6.5 Classification of Respondents Based on Location of Courts 113
4.7 Descriptive Statistics (IV and DV) 114
4.7.1 Descriptive Statistic of e-HRM Importance 115
x
4.7.2 Descriptive Statistic of e-HRM Infrastructure 116
4.7.3 Descriptive Statistics of Courts Systems 119
4.7.4 Descriptive Statistic of Court’s Supported Transitions 120
4.7.5 Descriptive Statistic of Employee Performance 122
4.8 Correlation Analysis 124
4.9 Multiple Regression Analysis 125
4.9.1 Hypotheses Results 127
4.10 Testing Differences Between the Groups (Employees Performance) 131
4.10.1 The Gender Analysis 132
4.10.2 The Qualification Analysis 133
4.10.3 The Experience Wise Analysis 134
4.10.4 The Courses Analysis 135
4.11 Testing the Difference Between the Groups (Effectiveness of e-HRM
practices) 137
4.11.1 The Gender Analysis 137
4.11.1.1 E-HRM Importance Based on Gender 138
4.11.1.2 E-HRM Infrastructure (Main IT) Based on Gender 138
4.11.1.3 E-HRM Infrastructure (IT Equipment) Based on
Gender 139
4.11.1.4 Court Systems Based on Gender 140
4.11.1.5 Court’s Supported Transitions Based on Gender 141
4.11.2 The Qualification Analysis 142
4.11.2.1 E-HRM Importance Based on Qualification 142
4.11.2.2 E-HRM Infrastructure (Main IT) Based on
Qualification 144
4.11.2.3 E-HRM Infrastructure (IT Equipment) Based on
Qualification 145
4.11.2.4 Court Systems Based on Qualification 146
4.11.2.5 Court’s Supported Transitions Based on
Qualification 148
4.11.3 The Experience Analysis 151
4.11.3.1 E-HRM Importance Based on the Experience 151
xi
4.11.3.2 E-HRM Infrastructure (Main IT) Based on
Experience 152
4.11.3.3 E-HRM Infrastructure (IT Equipment) Based on
Experience 154
4.11.3.4 Courts Systems Based on Experience 155
4.11.3.5 Court’s Supported Transitions Based on Experience 157
4.11.4 The Courses Wise Analysis 158
4.11.4.1 E-HRM Importance Based on the Courses 158
4.11.4.2 E-HRM Infrastructure (Main IT) Based on Courses 160
4.11.4.3 E-HRM Infrastructure (IT Equipment) Based on
Courses 162
4.11.4.4 Court Systems Based on Courses 163
4.11.4.5 Perception of Court’s Supported Transitions based
on Courses 164
4.12 Moderation Analysis 166
4.12.1 Relationship Between E-HRM Practices and Employee
Performance by Gender 170
4.12.1.1 E-HRM Importance and Employee Performance by
Gender 170
4.12.1.2 E-HRM Infrastructure (Main IT) and Employee
Performance by Gender 171
4.12.1.3 E-HRM Infrastructure (IT Equipment) and Employee
Performance by Gender 172
4.12.1.4 Court Systems and Employee Performance by
Gender 173
4.12.1.5 Courts Supported Transitions and Employee
Performance by Gender 174
4.12.2 Relationship Between E-HRM Practices and Employee
Performance by Experience 175
4.12.2.1 E-HRM Importance and Employee Performance by
Experience 176
4.12.2.2 E-HRM Infrastructure (Main IT) and Employee
Performance by Experience 177
4.12.2.3 E-HRM Infrastructure (IT Equipment) and Employee
Performance by Experience 178
xii
4.12.2.4 Courts Systems and Employee Performance by
Experience 179
4.12.2.5 Courts Supported Transitions and Employee
Performance by Experience 180
4.12.3 Relationship Between E-HRM Practices and Employee
Performance by Qualification 181
4.12.3.1 E-HRM Importance and Employee Performance by
Qualification 181
4.12.3.2 E-HRM Infrastructure (Main IT) and Employee
Performance by Qualification 182
4.12.3.3 E-HRM Infrastructure (IT Equipment) and Employee
Performance by Qualification 183
4.12.3.4 Courts Systems and Employee Performance by
Qualification 185
4.12.3.5 Courts Supported Transitions and Employee
Performance by Qualification 186
4.12.4 Relationship Between E-HRM Practices and Employee
Performance by Courses 187
4.12.4.1 E-HRM Importance and Employee Performance by
Courses 187
4.12.4.2 E-HRM Infrastructure (Main IT) and Employee
Performance by Courses 188
4.12.4.3 E-HRM Infrastructure (IT Equipment) and Employee
Performance by Courses 189
4.12.4.4 Courts Systems and Employee Performance by
Courses 190
4.12.4.5 Courts Supported Transitions and Employee
Performance by Courses 191
4.12.5 Summary of Moderation Analysis 192
4.13 Summary 194
CHAPTER 5: DISCUSSION, CONCLUSION AND RECOMMENDATIONS 196
5.1 Introduction 196
5.2 Overview of Effectiveness of E-HRM Practices in Primary Courts 197
5.3 Discussion of the Results and Key Findings 197
xiii
5.3.1 Key Findings: Descriptive Statistics of the Effectiveness of e-
HRM Practices and Employee Performance 210
5.3.2 Key Findings: The Relationship Between E-HRM Practices
Effectiveness and Employee Performance 214
5.3.3 Key Findings: Effects of Characteristics on the Relationship
Between E-HRM Practices Effectiveness and Employee
Performance 214
5.3.4 Key Findings: Moderation Analysis 215
5.3.4.1 Moderation Analysis by Gender 218
5.3.4.2 Moderation Analysis by Qualification 219
5.3.4.3 Moderation Analysis by Experience 220
5.3.4.4 Moderation Analysis by Courses 221
5.4 Recapitulation of the Study 222
5.5 Implications and Contributions of the Study 223
5.6 Limitations of the Study 226
5.7 Future Directions and Recommendations 227
5.8 Conclusion 230
REFERENCES 232
APPENDICES 249
232
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