The Evolving Business CaseTim Haywood, Group FD and Head of

Sustainability

Interserve in London

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Delivering services...

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Cleaning

Security Building

Equipment

...delivering sustainable outcomes

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Places that benefit people

Positive environmental impact

Sustainable growth

Public service in the public interest

More skills, more opportunities

How do you measure sustainable growth?

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Creating social capitalBase level• Including SMEs and Social Enterprises in your supply chain• Up-skilling workforce and communities• Local employment KPIs

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Moving further • Creating joint ventures with the third sector• Partnership approach to delivery• Long term collaborative approach to working with disadvantaged groups

Advancing the agenda • Providing a catalyst for social entrepreneurship • Connecting communities• New business models and financial structuring

• Supply chain– Committed 85% local sub-contractor,

delivered 95%– Committed 60% local labour,

delivered 86%

• Upskilling and community engagement– 45 new apprentices, 30 NEETs

placements – Mentoring students, work experience,

work shadowing, site-visits

Creating social capital

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Social KPIs in contracts:

West Yorkshire Police

Creating social capital

• Landmarc 100 scheme, 100 ideas over 3 years

– Financial support and advice for 100 grassroots innovation projects

– Practical mentoring, equipment, resources for entrepreneurs

• Connecting communities – Understanding local labour needs and

supply chain capacity – BITC Rural Business Connector and Rural

Action Programme

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Realising the opportunity to create social value: Landmarc

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50% reduction in carbon

Our targets are ambitious....

on 2013 baseline

by 2020

...how will the Capitals help?

Passivhaus office – case study

• Sustainability built into design– A+ EPC rating, 66% reduction in CO2 before PV

– Low energy consumption - super insulation, triple glazing, air tight, earth tubes

• Increased wellbeing of staff– Bright, efficient comfortable environment– 11% reduction in sickness absence

• Rapid learning curve– First time applied to commercial office– Shared learning with 1000 visitors

• Whole-life cost view– 5-10% additional CAPEX– Increased rent offset by operational savings – Energy cost saving £30,000/yr

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Cities need Integrated thinking

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• Traditional cost-based model challenged by 4 capitals

• Measurements need to be robust, transparent

• Encourage long-term view• Leading to... integrated decision-making

Redefining the future for people and places

Thank You