The Expanding Rold of the Project Manager and the ... · capabilities to accommodate increased...

©2014 Strategere Consul3ng 1

Phil Weinzimer – President, Strategere Consulting

Chicago – October 8, 2014

The Expanding Role of the Project Manager and the Competencies and Skills Required to Succeed


Forewords

Rob Carter – CIO, FedEx

Filippo Passerini-‐CIO, P&G

©2014 Strategere Consul3ng

Today’s Realities

3

Implication Theme

•  Consumerization of IT

• PM Leads IT/ Business Teams to Execute Projects

•  Develop business skills / collaborate in business teams to create new markets and competitive opportunities.

• Dramatic Increase in Project Requests

• Role of Project Manager

• Develop improved project throughput capabilities to accommodate increased demand.

• Project Managers are the critical components to this new information strategy.

• Consumers demand new/information rich products and services, which impact business personnel across the entire value network.


Value

3. Implement Ini?a?ves to Improve Margin (Sales / Cost)

2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel

4. Leverage Technologies Strategically to Innovate Value

Strategic IT Organiza?on Transforma3on Phases

Time

Summary

1. Deliver Commodity and Business Services Excep?onally Well



Value

Strategic IT Organiza?on Transforma?on Phases

Time






STRATEGIC IT COMPETENCIES AND SKILLS


BUSINESS KNOWLEDGE (Business Awareness Skills)


MARKET KNOWLEDGE (Strategic Product/Market Skills)


TECHNOLOGY PROWESS (Strategic Technology Skills)


CROSS-COMPETENCY (Skills)


TECHNOLOGY PROWESS (Strategic Technology Skills)

BUSINESS KNOWLEDGE (Business Awareness Skills)

•  Environment •  Opportunities •  Process Centric

•  Technology Strategy / Adaptability •  Organization Agility •  Strategic Project Capability

Strategic IT Organization Competencies and Skills Framework

MARKET KNOWLEDGE (Strategic Product/Market Skills)

•  Product Knowledge •  Industry Insight •  Competitive Landscape

•  Vision Organiza(on

Culture

• Leadership

• Communica3on

CROSS DIMENSION COMPETENCIES


STRATEGIC COMPETENCY ASSOCIATED SKILLS / BEST PRACTICE CROSS COMPETENCY

SKILLS

BUSINESS KNOWLEDGE

Business

Awareness Skills

1. Business Environment

IT Personnel Understand and Articulate the Enterprise Business Strategy, Objectives, Culture, and Internal Environment

1. Vision

IT Vision that Aligns with Corporate, Business Units, and

IT Organization

2. Leadership

CIO Guides the IT Organization in Developing the Skills /

Competencies / Knowledge to Enhance and Develop the IT

Services Aligned to Business Needs and Effectively

Collaborates with Business Peers to Achieve Business

Vision / Financial Objectives / Market Strategies

3. Communication

IT Personnel Effectively Communicate and Team with

Business Personnel to Understand / Uncover

Opportunities to Drive Revenue / Reduce Cost

2. Opportunities / Challenges

IT Organization Understands the Enterprise Business Opportunities to Enhance Customer Value, Revenue, Profitability as Well as Challenges that Impact Enterprise Growth.

3. Process Centric

IT Organization Understands How IT Services and Underlying Technologies Align and Enable Enterprise Business Processes that Create / Support Customer Value

MARKET KNOWLEDGE

Strategic

Product/Market Skills

MARKET 1. Product Knowledge

Knowledge of How Customer Value is Derived from Enterprise Products / Services

2. Industry Knowledge

Understanding of Industry Landscape and Upcoming Trends and their Alignment to Enterprise Products and Services

3. Competitive Landscape

Insight into Competitive Environment and the Associated Customer Value Gaps and Opportunities

TECHNOLOGY PROWESS

Strategic

Technology Skills

TECHNOLOGY 1. Technology Strategy / Adaptability

Incorporates a Technology Strategy that Integrates Emerging and Existing Technologies into New and/or Enhanced Customer Value and Revenue Streams.

2. Organization Agility

Combined IT/Business Teams Rapidly Respond to Changing Business Needs Utilizing Enabling Technologies to Develop/Enhance Customer Products and Services

3. Strategic Project Capability

Increase Capacity to Implement Strategic Project by Reducing Run & Maintain / Enhancement Project Costs/Execution time and Improving IT Personnel Technology/Business Skills

Strategic IT Organization Competencies and Skills Matrix


BUSINESS KNOWLEDGE


MARKET KNOWLEDGE


TECHNOLOGY PROWESS


CROSS COMPETENCY


Knowledge

18

How to Use a Hammer

How to Build A House

Applying Knowledge Vs.


Hot To Measure Competencies & Skills

Op?mized

Skill

Know

ledge

Low Value Cost Center

Valued Business Partner

Applying Skills for Business Outcomes

Inefficient

7.5

15

0

7.5 15

Need to Improve Application of Knowledge and Skills

Continuous Improvement Drives Additional Outcomes

Improve Business

Knowledge and Skills

15-‐35% 5-‐15%

Greatest Opportunity to Create Business Outcomes

25-‐50% 15-‐35%


• Business Knowledge • Market Knowledge

• Technology Prowess • Cross Competency Skills

What is the Maturity Score of Your IT Organiza?on Strategic Competencies and Skills?

15 15 15 15

15 15 15 15


Strategic IT Organiza?on Maturity Assessment – Summary 6 Month Assessment Compared to 2 Year Assessment


1.   Deliver Commodity and Business Services Excep?onally Well

• Opera?onal Stability • Project Governance

Services


GOVERNANCE FRAMEWORK- PROJECT EXCELLENCE

•  Scope • Plan

• Change Management

• Vision • Executive Sponsor

• Business & IT Owner

•  Constant •  360 Degrees Perspective

• .Factual

Visible Leadership Defined Tactics Effective Communication

• Rigorous Processes and Oversight to Ensure Successful Governance of Projects

Project Portfolio

Project Excellence Governance Processes and Metrics

Guiding Principles

Project Portfolio Management Tool

• Help Desk • Email

• Telephony • Network

• Data Center

Sustain – Maintain the Business

• Infrastructure

• Sales /Marketing

• Product Development

• Engineering • Manufacturing

• Logistics

• Customer Support

Operational –Run the Business Strategic –Innovate the Business New Products / New Markets

Creative Customer Service

Innovative Supply Chain

Managing Activities, Schedule, Cost, Resources, Risk

•  Focused Metrics to Measure Project Governance and Project Execution

Project Governance & Portfolio Management Solution


hOp://www.aits.org/Portals/18/WhitePapers/GTAProjectGovernance.pdf


Improve Value to Georgia Citizens As the stewards of taxpayer dollars, we need to manage project risk through a well-defined and proven governance process…Calvin Rhodes, CIO-State of Georgia

• Proactive versus Reactive Solution • Identifies the Key Predictors for Project Success • Promotes Teaming through Active Communication via Assessment Process

Mul? Million Dollars Savings to Reinvest in Innova?ve Projects

Improve Project Governance


Summary

26

1.   Deliver Commodity and Business Services Excep?onally Well



Value




Strategic IT Organiza?on Transforma3on Phases

Time

Summary



hOp://sardertv.com/phil-‐weinzimer

hOp://www.cio.com/author/Phil-‐Weinzimer/


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