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The Faces of Customer Service

Date post: 30-Oct-2014
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Here's a reel of some of Zendesk's customers and their customer service philosophy. Together, we're changing what customer service means today.
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We are part of a new generation of customer service
Transcript
Page 1: The Faces of Customer Service

We are part of a new generation of customer service

Page 2: The Faces of Customer Service

We are part of a new generation of

support agents

Page 3: The Faces of Customer Service

Who are changing what customer service means

today

Page 4: The Faces of Customer Service

These are the faces of customer service

Page 5: The Faces of Customer Service

“We strive to be the best e-retail service center on the planet. So we give our

support agents the freedom to do what they want with customers.”

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Page 7: The Faces of Customer Service

“At Box, our customers are the main focus. We are always working to drive

higher customer satisfaction.”

Page 8: The Faces of Customer Service
Page 9: The Faces of Customer Service

“We keep a close eye on our customer’s happiness

and feedback and set weekly operational targets

for our support team.”

Page 10: The Faces of Customer Service
Page 11: The Faces of Customer Service

“Our customer service has evolved to have more focus

and be more strategic.”

Page 12: The Faces of Customer Service
Page 13: The Faces of Customer Service

“We aim to deliver a level of customer

service that we would want to receive

ourselves.”

Page 14: The Faces of Customer Service
Page 15: The Faces of Customer Service

“Customer support gets a bad rep. We’re trying to change that outlook and always deliver a happy customer experience.”

Page 16: The Faces of Customer Service
Page 17: The Faces of Customer Service

“For Eventbrite, customer service means doing everything we can to

provide the best possible experience for each person

we interact with.”

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Page 19: The Faces of Customer Service

“Simply put, we will do whatever it takes!”

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Page 21: The Faces of Customer Service

“It’s all about having better relationships with

our customers.”

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“To keep our customers happy, we have support agents on the weekends and always make sure that a developer is on

support duty.”

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“Zendesk allows us to communicate efficiently with those who matter

most to us.”

Page 26: The Faces of Customer Service
Page 27: The Faces of Customer Service

“We want to extend the support experience for all

our pinners, no matter how they’re accessing

Pinterest–on any device.”

Page 28: The Faces of Customer Service
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“People often times see support as a cost center. We’re out to change that.

We want to hear from customers. We want them

to engage with us.”

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Page 31: The Faces of Customer Service

“We’re constantly challenging ourselves to improve both internally

within our team and externally with our

customers.”

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“Our mission at Zendesk is to help our customers

deliver exceptional customer service to their

customers.”

Page 34: The Faces of Customer Service

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