Matt Hamilton

A Case Study of a large Corporate Intranet

The Flexibility of Open Source

Matt HamiltonTechnical Director, Netsight

Matt Hamilton IMS 09 - 2nd Nov 2009

Agenda

- Introduction➡ Who is Belron®?

➡ Project History

- Initial Requirements

- What is Plone?➡ The Flexibility of Open Source

- Development Timeline➡ Initial Intranet Launch➡ Subsequent development and evolution

2

Matt Hamilton IMS 09 - 2nd Nov 2009

Introduction - Adaptability

The Intranet is intuitive, easy to use and friendly. It's key strength is it's adaptability.

- Naz Latif, Communications Executive, Belron® “

3

Matt Hamilton IMS 09 - 2nd Nov 2009

Development Progress

!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3

6%

67%8%%%

69%%8%%%

697%8%%%

6:%%8%%%

6:7%8%%%

6;%%8%%%

<#=+=">$<#+5"#.+$?"0#*@

1A?"/$?"0#*@.A

B>C2D$?"0#*@.A

'2E+$D+"+D$5.4C5+D$"AA.A

?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$

HI<$J5"4@D$1AA.A

KE4>C(..$1L"5A$'=*5CD=+.

'"5M.+=#2$N"D.$O+0A=.D

P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A

P.*@#=*">$<DD0.$P5"*M.5

4

Cos

ts

Matt Hamilton IMS 09 - 2nd Nov 2009

Who is Belron®?

You probably know them as:

5

Matt Hamilton IMS 09 - 2nd Nov 2009

Who is Belron®?

But they are also known as:

6

Matt Hamilton IMS 09 - 2nd Nov 2009

Who is Belron®?

Belron® is the world's largest vehicle glass repair and replacement company, generating revenues of €2,159.2 million in 2008.

Every three seconds a Belron® business replaces a piece of glass or repairs a windscreen. They have over 1,800 service centres and 8,000 mobile repair vehicles serving over nine million motorists worldwide.

7

Matt Hamilton IMS 09 - 2nd Nov 2009

History

In 2006 Belron® engaged Netsight with the objective of procuring a new global management-level Intranet to facilitate the communication of information throughout their worldwide operations.

8

Matt Hamilton IMS 09 - 2nd Nov 2009

Goal

Their primary goal was to provide a secure, efficient and user friendly mechanism for sharing information within their organisation’s leadership.

9

Matt Hamilton IMS 09 - 2nd Nov 2009

Initial Requirements

- Needed a way to better communicate with internal staff

- Had an existing Sharepoint system, acting as a document store, but they needed to actually communicate

- Very strong requirement to adhere to brand guidelines

10

Matt Hamilton IMS 09 - 2nd Nov 2009

What is Plone?

Plone is among the top 2% of all open source projects worldwide, with 200 core developers and more than 300 solution providers in 57 countries.

The project has been actively developed since 2001, is available in more than 40 languages, and has the best security track record of any major CMS.

It is owned by the Plone Foundation, a 501(c)(3) not-for-profit organisation, and is available for all major operating systems

Plone Conference 2009, Budapest

11

Matt Hamilton IMS 09 - 2nd Nov 2009

Flexibility of Open Source

The inherent flexibility in Open Source software, brought about by having access to the source code, means that the system can change as you need it to – you are not restricted to a fixed feature set.

With Open Source software you can customise the system to fit your requirements, not the other way around. 

12

Matt Hamilton IMS 09 - 2nd Nov 2009

Why They Chose Plone

- Lower initial costs

- Greater flexibility than comparable proprietary alternatives.

- Ability to expand and grow the system as requirements were identified and business processes evolve

- Stay in full control of their system, investing in the areas proving to be most valuable.

- Experiment with different ideas for approaching the problem without incurring licence fees.

13

Matt Hamilton IMS 09 - 2nd Nov 2009

Project Results

14

!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3

6%

67%8%%%

69%%8%%%

697%8%%%

6:%%8%%%

6:7%8%%%

6;%%8%%%

<#=+=">$<#+5"#.+$?"0#*@

1A?"/$?"0#*@.A

B>C2D$?"0#*@.A

'2E+$D+"+D$5.4C5+D$"AA.A

?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$

HI<$J5"4@D$1AA.A

KE4>C(..$1L"5A$'=*5CD=+.

'"5M.+=#2$N"D.$O+0A=.D

P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A

P.*@#=*">$<DD0.$P5"*M.5

Cos

ts

Matt Hamilton IMS 09 - 2nd Nov 2009

Initial Intranet Launch

- Launched in Jun 2007

➡ Initial user base of 600 management level employees worldwide

- News, events, documents, contact directories

15

Matt Hamilton IMS 09 - 2nd Nov 2009

Initial Functionality

16

Matt Hamilton IMS 09 - 2nd Nov 2009

Initial Functionality

Search Personalisation

17

Matt Hamilton IMS 09 - 2nd Nov 2009

Initial Functionality

Employee Directories

18

Matt Hamilton IMS 09 - 2nd Nov 2009

Initial Functionality

Access Control &Membership

19

Matt Hamilton IMS 09 - 2nd Nov 2009

Project Results

20

!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3

6%

67%8%%%

69%%8%%%

697%8%%%

6:%%8%%%

6:7%8%%%

6;%%8%%%

<#=+=">$<#+5"#.+$?"0#*@

1A?"/$?"0#*@.A

B>C2D$?"0#*@.A

'2E+$D+"+D$5.4C5+D$"AA.A

?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$

HI<$J5"4@D$1AA.A

KE4>C(..$1L"5A$'=*5CD=+.

'"5M.+=#2$N"D.$O+0A=.D

P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A

P.*@#=*">$<DD0.$P5"*M.5

Cos

ts

Matt Hamilton IMS 09 - 2nd Nov 2009

AdLab Launched

-Search TV & Radio adverts worldwide

-Rate specific parts of adverts

21

Matt Hamilton IMS 09 - 2nd Nov 2009

Technical Issue Tracker

22

Matt Hamilton IMS 09 - 2nd Nov 2009

Forums

23

Matt Hamilton IMS 09 - 2nd Nov 2009

Blogs

24

Matt Hamilton IMS 09 - 2nd Nov 2009

Project Results

25

!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3

6%

67%8%%%

69%%8%%%

697%8%%%

6:%%8%%%

6:7%8%%%

6;%%8%%%

<#=+=">$<#+5"#.+$?"0#*@

1A?"/$?"0#*@.A

B>C2D$?"0#*@.A

'2E+$D+"+D$5.4C5+D$"AA.A

?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$

HI<$J5"4@D$1AA.A

KE4>C(..$1L"5A$'=*5CD=+.

'"5M.+=#2$N"D.$O+0A=.D

P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A

P.*@#=*">$<DD0.$P5"*M.5

Cos

ts

Matt Hamilton IMS 09 - 2nd Nov 2009

Management Stats Reports

26

Matt Hamilton IMS 09 - 2nd Nov 2009

Carglass® Belux Intranet Launched

27

Matt Hamilton IMS 09 - 2nd Nov 2009

Legal Microsite

28

Matt Hamilton IMS 09 - 2nd Nov 2009

Marketing Case Studies

29

Matt Hamilton IMS 09 - 2nd Nov 2009

Project Results

30

!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3

6%

67%8%%%

69%%8%%%

697%8%%%

6:%%8%%%

6:7%8%%%

6;%%8%%%

<#=+=">$<#+5"#.+$?"0#*@

1A?"/$?"0#*@.A

B>C2D$?"0#*@.A

'2E+$D+"+D$5.4C5+D$"AA.A

?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$

HI<$J5"4@D$1AA.A

KE4>C(..$1L"5A$'=*5CD=+.

'"5M.+=#2$N"D.$O+0A=.D

P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A

P.*@#=*">$<DD0.$P5"*M.5

Cos

ts

Matt Hamilton IMS 09 - 2nd Nov 2009

Customer Service Recognition

31

Matt Hamilton IMS 09 - 2nd Nov 2009

KPI Graphs & GPRS Quality Data

32

Matt Hamilton IMS 09 - 2nd Nov 2009

Additional Microsites

33

Matt Hamilton IMS 09 - 2nd Nov 2009

Project Results

34

!"#$%& '"($%& )*+$%& !"#$%, -./$%, !0#$%, 102$%, !"#$%3 !"#$%3 145$%3 '"($%3 )*+$%3 )*+$%3

6%

67%8%%%

69%%8%%%

697%8%%%

6:%%8%%%

6:7%8%%%

6;%%8%%%

<#=+=">$<#+5"#.+$?"0#*@

1A?"/$?"0#*@.A

B>C2D$?"0#*@.A

'2E+$D+"+D$5.4C5+D$"AA.A

?.2">$F.4+G$'=*5CD=+.$?"0#*@.A$

HI<$J5"4@D$1AA.A

KE4>C(..$1L"5A$'=*5CD=+.

'"5M.+=#2$N"D.$O+0A=.D

P5=Q?=#20">$B.>0R$=#+5"#.+$>"0#*@.A

P.*@#=*">$<DD0.$P5"*M.5

Cos

ts

Matt Hamilton IMS 09 - 2nd Nov 2009

The Future

- Carglass® Germany Intranet currently in development

- Carglass® Spain Intranet currently in development

- Belron.net ‘Research Wall’

- ‘Best of Belron® 2010’ microsite

35

Matt Hamilton IMS 09 - 2nd Nov 2009

Result

Belron® have utilised Plone to bring business use cases & processes to life via the internet worldwide.

The initial objective of efficient communication and sharing of information globally has been achieved and is further improving every day.

- Naz Latif, Communications Executive, Belron®

“

36

Matt Hamilton IMS 09 - 2nd Nov 2009

Conclusion

37

An Open Source CMS allows you to tailor your Intranet to your specific business needs and processes

➡ even if you don’t know all your requirements yet!

Matt Hamilton

Questions?

Matt Hamiltonmatth@netsight.co.uk

Stand 264