Fractional Membership Jet Card

THE FLIGHT OPTIONS®

APPROACH TO SAFETY

As the premier provider of private jet travel, Flight Options’

number one priority is the safety of our customers and

our employees. Our role in the aviation community is

that of a pioneer – through our products and programs to our

industry leading safety initiatives, we take this role seriously.

As CEO of Flight Options, I am committed to ensuring that

we exceed even the highest safety standards through our

passionate attention to detail, dedicated resources and

accountability. When it comes to safety, our success is not only

defined by our history, but also by the people and programs

that truly differentiate us from our competition.

The first step in providing the best service in the private-

jet industry is the protection of our people, property and

environment. We adhere to the highest standards of safety

in the operation of our aircraft and in the workplace. We

achieve safety excellence only through the concerted efforts

of every employee. Each of us must commit to ensuring safety

and regulatory compliance as essential elements of our

everyday tasks. Additionally, those in leadership positions

have a further duty to set the example by providing the

support, communications and resources necessary to meet

our safety goals. As an air carrier, we have a fundamental

obligation to provide our services with the highest degree of

safety. Doing so requires all of us working together on a trip

by trip basis to make the decisions and take the necessary

actions to complete every flight safely and in compliance

with applicable regulations. No phase of our operation is

ever so urgent that we may compromise our commitment

to safety and regulatory compliance. Every employee is

empowered and has the authority, whenever safety may be

compromised, to take the appropriate corrective action.

Through the dedication of all Flight Options employees,

we have achieved world-class safety performance that is

unmatched by the competition while also ensuring our

operations’ continued improvement in service, reliability,

and efficiency. I encourage you to read more about how

Flight Options is leading the way in elevating safety for our

customers and our industry.

Best regards,

Mike SilvestroChief Executive Officer

UNWAVERING COMMITMENT TO SAFETY

Flight Options continuously strives to find ways

in which to further improve monitoring, reporting, and

surveillance of safety through:

Dedicatingtheresources,peopleandpassion

tomaintainthehighestsafetystandardsin

theindustry

Industry-leadingsafetymanagement

UtilizinganindependentSafetyDepartment

thatreportsdirectlytoseniormanagement

Implementingrobustsafetyreportingand

auditingprograms,includingAviationSafety

ActionProgram(ASAP)andSafety

ManagementSystem(SMS)

Settingthehighestsafetystandardsforflight

crews,aircraftoperations,maintenanceand

security

Settingsuperiorcrewqualificationsand

training.Developingastate-of-the-art

operationscontrolcenter

Operatingthelargestin-houseaircraft

maintenancenetwork

AUDITED TO HIGHEST STANDARD

Flight Options was the first

fractional provider to receive a

Platinum Rating as a result of the

ARG/US® On-Site Safety Audit,

and the only provider to receive

the rating seven consecutive times.

ARG/US has grown to become the industry leader in

aviation information, analysis and distribution. Through the

biannual ARG/US On-Site Safety Audit, private jet fliers can

gain objective insight into the safety histories of business

jet operators. In 2001, ARG/US developed a rating system

called the CHEQ System which generates a report covering

three major components: Historical Safety Ratings, Current

Aircraft and Pilot Data, and On-Site Safety Audits. A thorough

analysis of these components results in three potential levels

of safety ratings: Gold, Gold Plus and Platinum. Each level

reflects an increasing amount of detailed information on the

operator showing that they have exceeded the established

ARG/US standards for safety.

ARG/US Safety Ratings are the recognized standard

in the charter and fractional industry. The Platinum

level is the highest safety rating, and is awarded only

to exceptional operators who meet or exceed the highest

standards in aircrew experience and training, aircraft

operations, safety, and maintenance.

SAFETY MANAGEMENT SYSTEM (SMS)

Flight Options was the first provider in both the

fractional and charter industries to partner with the

Federal Aviation Administration (FAA) in its Safety

Management System (SMS) pilot development project. SMS

was implemented at Flight Options to provide an organized

framework for managing safety. The goal is to proactively

identify and manage risks at every level of the organization

through a systematic approach. Under SMS, Flight Options

is able to:

Maintaintimely,clearandopensafety

communications,withouthesitationorfear

ofreprisal

Proactivelyidentifysafetyhazardsandassess

theriskstheypose

Managesafetyrisksbyimplementing

correctiveactionsandcontrols

Evaluatesafetyperformancethrough

continualmonitoringandanalysis

Establishlinesofsafetyaccountability

throughouttheorganization,fromthe

front-lineemployeetothesenior

managementlevel

Drivecontinuousimprovementthrough

regularassessment

Through our partnership with the FAA, Flight Options was

the first to advance through the process and achieve SMS

Level 1 validation. Our input and participation has been

integral in building the future industry model for safety

management standards.

SAFETY REPORTING AND AUDITING

Building an effective safety culture requires openness

and trust. Flight Options has built an environment

where all employees are empowered to voice their

concerns and recommendations which, in turn, ensures that

safety policies and programs are in place and adhered to.

Through this culture of trust and fanatical attention to detail,

Flight Options was the first fractional or charter air carrier

to adopt a safety reporting and communication system

called Aviation Safety Action Program (ASAP). This program

provides a partnership between our pilots, our aircraft

mechanics, our safety professionals and Federal Aviation

Administration (FAA) representatives aimed at continuous

safety improvement. Employees are encouraged to report

any safety concerns in an open, non-punitive environment.

Every report is reviewed, investigated and corrective actions

are implemented as necessary. This ensures that Flight Options

team members have a clear vision of our safety culture and

adherence to safety policies and standards.

As evidence of Flight Options’ leadership position in safety

within the fractional and charter industry, a number of other

providers in our industry have subsequently adopted the

ASAP program and implemented it into their own operations.

Internal Evaluation Program: Flight Options regularly

conducts internal safety and compliance audits which

ensure that the highest levels of safety are adhered to.

These ongoing internal audits, along with external audits

from ARG/US and various regulatory agencies, provide a

clear picture of our safety-related programs and a measure

of our continuous improvement efforts.

Flight Options’ state-of-the-art Operations Control

Center (OCC) boasts a design similar to NASA’s

Mission Control Center and provides positive control

and flight following twenty four hours a day, seven days a

week, three hundred and sixty five days per year.

With 43 ft wide by 12 ft tall screens, the OCC provides real

time data concerning flight schedules, aircraft availability,

weather and flight tracking allowing for instantaneous

overview of the day-to-day operation. The control center

houses 50 full-time crew schedulers, flight planners,

maintenance controllers, and pilot managers on duty. These

individuals review trips constantly and coordinate with flight

crews to ensure continuous operational safety and success.

In the OCC, advanced proprietary scheduling software

is used by our OCC personnel to ensure compliance with

crew qualifications, crew duty requirements and aircraft

maintenance requirements. This software ensures the

fulfillment of each customer trip request based on aircraft

availability, customer preference, crew schedules, crew

training and weather conditions.

The flexibility that we provide to our owners and members for

private jet travel translates into an operational schedule that

is continuously fluctuating. The proprietary software housed

in the OCC gives Flight Options’ operations team a tool to

continuously ensure that best-practice fatigue management

and crew duty/rest policies are adhered to. Whether it is

additional customer trips being added or removed from

the schedule, or the impact of weather throughout the day,

Flight Options’ OCC provides our customers ready and well

rested crews.

SAFETY IN OPERATIONS SUPPORT

PILOTS

In every Flight Options cockpit, there are two pilots, each

holding an Airline Transport Pilot (ATP) certificate and

type-rating (certified in the specific aircraft type). This

ensures that every flight is crewed by two Pilot-In-Command

(PIC) qualified pilots.

Flight Options’ flight standards and training requirements far

exceed regulatory requirements to ensure the highest levels

of safety along with industry best practices. Our well trained

pilots average over 10,000 hours of total time in the cockpit,

along with averaging over 160 hours of training per pilot

annually. This level of training and experience is unmatched

in the industry and immeasurable in ensuring our pilots’

readiness in any situation. Our philosophy places a strong

emphasis on real-world conditions. We dedicate two full tours

(16 full days) of recurrent training per pilot, per year.

One full tour is conducted through simulator training at

CAE SimuFlite facilities, focusing on real-world scenarios.

The second full tour pairs each of our pilots with an expert

Check Airman for Annual Line Training (ALT) in the actual

aircraft. ALT is an industry-leading initiative that focuses on

real-world problems such as Air Traffic Control demands,

variable weather conditions and the solutions to those

situations.

CAE SimuFlite provides all pilot training for Flight Options.

CAE’s main training center is located at Dallas/Fort Worth

International Airport, and is the largest corporate aviation

training center in the world. The 426,000 square foot facility

contains 36 FAA Level C and D business aircraft simulators,

fully equipped state-of-the-art classrooms, and an aviation

resource center. In addition to the main center, Flight

Options also uses CAE training centers in Phoenix, AZ and

Morristown, NJ. Simulator flight training at SimuFlite varies

by complexity of aircraft type from 28 to 33 hours.

In addition to rigorous standards, Flight Options works

continuously to improve upon pilot training. As pioneers

in the industry, Flight Options was the only business

jet operator selected by NASA to assist in developing an

extensive training program for pilots operating in ground

icing conditions. Flight Options has led the fractional and

charter industry in establishing more real-world, scenario

based training programs. To ensure our pilots are well

prepared for any situation, we integrate leading edge Crew

Resource Management (CRM) concepts with technical training.

CHECK AIRMEN

Senior pilots, referred to as Check Airmen, serve as

in-house experts, lending support to pilots out in

the field while consulting with management on daily

operational situations, requirements and regulations. Flight

Options has the highest ratio of Check Airmen to aircraft

of any national provider. Our Check Airman qualification

program is extensive and an integral component to ensure a

smooth and safely run operation. Check Airmen are certified

by the FAA to conduct check rides and provide Initial

Operating Experience, Captain Upgrade, and Annual Line

Training (ALT) for all Flight Options pilots.

Additionally, Flight Options was the first Part 135 operator

to participate in the Aircrew Designated Examiner (ADE)

program. This program allows select Check Airmen to be

Designated Examiners who conduct check rides, normally

reserved only for FAA inspectors. Selection for participation

in the ADE program demonstrates the confidence our

regulators have in Flight Options’ high standards for pilot

training and qualification.

Flight Options employs the largest dedicated aircraft

maintenance network in private aviation with the goal

of having 100% of aircraft maintenance completed

in-house. All Flight Options aircraft are maintained beyond

the manufacturers’ standards and requirements. To do this,

Flight Options employs Aircraft Maintenance Technicians

(AMTs) at three designated maintenance facilities across

the United States, including Teterboro, NJ; Cleveland, OH; and

Sacramento, CA. Each maintenance facility undergoes annual

audits from the Flight Options Safety Department. In addition,

the FAA performs random audits along with facility audits

conducted by the EPA and OSHA.

During every scheduled or unscheduled visit to a dedicated

Flight Options maintenance facility, each aircraft goes

through a “routine inspection”. During this inspection, the

aircraft is thoroughly checked for the condition, operation and

serviceability of items that could be repaired during its stay.

These items include, but are not limited to; tires, instrument

lighting, navigational lighting, brakes, entertainment systems

and cabin amenities. Additionally, through the use of our in-

house machine shop in Binghamton, NY, Flight Options has

the capabilities to produce FAA approved components for

its aircraft.

Each dedicated maintenance facility has a Chief Inspector

in place to ensure our maintenance standards are not only

met - but exceeded. Chief Inspectors provide independent

quality assurance oversight of internal and vendor

maintenance services.

Further demonstrating Flight Options’ commitment to safety

and service, the company has been a nine-time recipient

of the FAA Diamond Certificate of Excellence – the highest

award for maintenance technician training. This award

program encourages aviation maintenance technicians

(AMTs) and their employers to actively participate in

aggressive initial and recurrent maintenance training

courses. The Diamond award is the highest level FAA award

presented to recognize a company’s commitment to provide

training to its technical staff. To qualify for this prestigious

award, 100% of an organization’s eligible maintenance

technicians must pass specialized, continuous training in

aircraft systems, regulations and FAA rules over a 12-month

period.

Each technician is fully certified by the Federal Aviation

Administration (FAA). Direct channels of communication

are established between the flight crew and maintenance

personnel. By implementing two-way communication from

our dedicated maintenance control center to our network

of maintenance facilities, Flight Options has been able to

reduce aircraft downtime and optimize aircraft dispatch

availability and reliability.

INDUSTRY-WIDE INTEGRATION

Sharing “lessons learned” is one of the most effective

ways the industry can advance safety standards.

Through collective cooperation, private jet consumers,

and the industry as a whole, benefit when findings are

exchanged and improved upon. Flight Options is the only

operator in the industry to exercise complete transparency

in our reporting. We do not hide our safety record, and we

are willing to match ours against any other in the industry.

Flight Options has been invited by the FAA to speak on many

critical safety topics and lend our expertise in the fields of SMS,

runway safety, ASAP, cockpit automation management,

ground icing operations, and recurrent pilot training.

AIRCRAFT MAINTENANCE

NOTES:

Flight Options® and the Flight Options logo are trademarks or registered trademarks of Flight Options, LLC. ARG/US is a registered trademark of ARGUS International, Inc.

Wi-Fi® is a registered trademark of the Wi-Fi Alliance.

06/30/2014

26180 Curtiss Wright Parkway l Cleveland, Ohio 44143 l 877.703.2348 l www.flightoptions.com