Date post: | 27-Jun-2015 |
Category: |
Documents |
Upload: | dell-enterprise |
View: | 753 times |
Download: | 1 times |
The Future of Business, The Future of IT…
The Socially Enabled Enterprise
Jim Stikeleather
2 Services
A perfect storm is on the horizon…
Enterprise 2.0
Management 2.0
Capitalism 2.0
Economics 2.0
IT 2.0
New Game, New Playing Field, New Rules, New Players…Means Innovation, Flexibility, Agility, and more…
Services
The future of IT in context:Serendipity Economy
3
Create Customers,
Lower Transaction
Costs, Overcome Economic Friction
Planning to
Preparation
Directing to
Mentoring
Staffing to Engaging
Controlling to
Framing
/
http://www.zdnet.com/blog/hinchcliffe/the-state-of-enterprise-20/143
The Rise of the Enterprise 2.0
+ Standards-basedService orientedInteroperable+ Inter-enterpriseIntelligent Networks
ProprietaryMonolithicSilosEnterpriseDumb Networks
10. Technology
+ Relationship Capital
+ Experiences
Transactions
Product/Services9. Relationships
+ Transparent
Real Time
Networked Intelligence
Opaque
Asynchronous processing
Traditional BI
8. Information Liquidity
+ Global N-Generation
Collaboration
+ Across the B-web
Traditional Demographics
Containerized
Internal
7. Human Capital & Knowledge Capital
External (+ Inter-enterprise Integration)Modular Reconfigurable
Internal (Enterprise Integration) Complex Hardwired
6. Business Processes
Engage and CollaborateSelf-organizingPower through …Agile
Plan and Push HierarchicalPower over …Lumbering
5. Modus Operandi
+ Open + Shared
Proprietary Protected4. Intellectual Property
+ Open Innovation+ Co-Creation
Closed InnovationDo it Yourself3. Value Innovation
Focused on CoreBusiness Web Context, agency+ Fasttrack Business Models
Vertically Integrated
Non-porousContentM&A
2. Corporate Boundaries
GlobalEngine - China, India, EmergentFree Trade
NationalEngine - US, Japan, EuropeProtectionist
1. World View
Enterprise 2.0Closed CorporationStrategy Domain
5 Services
The Socially Enabled Enterprisehttp://moogsoft.wordpress.com
http://blog.thecustomerframework.com/?Tag=socially+enabled+business
6 Serviceshttp://www.boostzone.fr/en/the-fractal-nature-of-entreprise-2-0/
IT Must Find the Balance: control, conformance and consistency without strategic inertia, frustrated innovation and squandered initiative
Efficiency @Scale
Management Control
StandardizationSpecializationCentralization
ExpertiseHierarchyAlignment
ConformancePredictability
Extrinsic RewardsClosed
Efficacy @MomentEngagement
FreedomDiversity
Mash-abilityDisaggregation
Collective IntelligenceCommunity
ExperimentationOpt-in
SerendipityIntrinsic Rewards
Open
Scale Adaptability
Efficiency Innovatio
n
Discipline Engageme
nt
7 Services
What does it all mean for IT?
Overall, the market expects:
• Capability
• Flexibility
• Adaptability
• Speed
• Costs to Revenues
• Time to Value
Decision criteria varies across the different roles in the organization.
CEONo Capital Expenditures
Linear or Decreasing Operational Expenditures
Time to Market & Capability
CIO/CTOLegacy Extension
Information:• Assurance & Security• Governance &
Compliance
Integration & Management
CFOOn Demand
Metered
Natural Billing Units
End UserAny Where
Any Time
Any Device
More collaboration, choreography, orchestration, “services”
Less transaction, infrastructure, technology, code
8 Services
The Evolving Organization Model for IT
1. Information Over ProcessCompetitive advantage from information technology shifts toward customer experience, data analytics, and knowledge worker enablement, consequently, information management skills will rise in importance relative to business process design.
2. IT Embedded in Business ServicesCentrally provided application and infrastructure will be embedded in business services and delivered by a business shared services organization.
3. Externalized Service DeliveryDelivery will be predominantly externalized as vendors expand service provision and internal resources become brokers not providers.
4. Greater Business Partner ResponsibilityBusiness unit leaders and end users will plan a greater role in obtaining and managing technology for themselves where differentiation has more value than standardization.
5. Diminished Standalone IT RoleIT roles will be embedded in business services, evolve into business roles, or be externalized. Remaining IT roles will be housed in a business shared service group. The CIO position will expand to lead this group or shrink to manage IT procurement and integration.
9 Services
The FutureAutomateStandardize Simplify
The unneed
ed
Mgmt.&
toolsCentralize
VirtualizeComput
e,
storage,
network
Tasks&
stepsProcesses
Self-serviceIntroduce
FederationRefresh&
upgrade
Modernize
IntelligentCapacity
Data CenterAutomation
Server Consolidatio
n
Test and Developmen
t
Computing Clouds
Policy-BasedWorkloads
On-DemandScalability
Self-Service
Self-Service
Abstraction Abstraction Abstraction Abstraction Abstraction
Virtual Infrastructure
Virtual Infrastructure
Virtual Infrastructure
Virtual Infrastructure
ManagementMonitoringCompliance
ManagementMonitoringCompliance
ManagementMonitoringCompliance
Orchestration(internal)
Orchestration(internal)
Choreography(external)
Eliminate
Getting IT “there” (in the end there is no “there”)
10 Services
Appendix…
11 Services
http://www.youtube.com/watch?v=u6XAPnuFjJc